Manjaro installer crashes upon opening it

Support
1

I am attempting to download Manjaro while booted from my USB drive, but upon opening the installer, it will immediately crash on the first prompt.a
I am using an HP Laptop 15-dy2131wm (33K4GUA), it has 8 gigs of ram, and a Core I3 1115G4. The only forums I’ve read about a similar issue is just because of ram, even though I have the ram required.

2

Welcome to the forum! :vulcan_salute:

Did you verify the checksums and the signatures after downloading the ISO? Sometimes the download gets corrupted, and it has also already happened that the ISO itself got corrupted when transferring from the main server to the CDN (“Content Delivery Network”).

Also, a lot may depend on how you flashed the ISO to the USB stick. For the best results, we recommend Ventoy, which allows you to simply “drag & drop” an ISO onto the partition on the stick, and then the ISO (and any other ISOs on the partition) will automatically be added to a menu, all without any further interaction. :point_down:

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3

I used Ventoy like you mentioned, but the error still occurs? Is there another reason why this could be happening?

4

But did you verify the checksums?

5

Are you sure that writing to the USB finished before you removed it or rebooted?

When I copy a Manjaro .iso file across to my Ventoy USB (usually by dragging & dropping in Dolphin), even though Dolphin shows the copy as done within a few seconds, it actually takes several more minutes for the writing on the USB to be completed.

If I use Plasma’s Removable Devices tray icon to safely remove the Ventoy USB, it will advise that it is still writing and won’t unmount the USB stick until the writing is complete.

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6

I completed the checksum, with all the numbers corresponding to the ones on the Manjaro’s XFCE checksum website. And to respond to the other guy, I will leave the USB drive plugged into my PC a few minutes after it is complete. This same error also occurs on the KDE build.

7

Do you have Secure Boot enabled? Manjaro does not support that.

8

Secure Boot is disabled.

9

Is the USB stick still good? They have only a limited reusability.

10

Its about a week old. I mostly use it to boot into a Linux environment on my Chromebooks, but it works fine.

12

Update: Using another one of my laptops, I can confirm that it is this specific HP laptop.

13

Then logic dictates that there must be something wrong with that machine at the hardware level. :thinking:

14

But the example laptop is much weaker, is there ANY reason you can think of that causes such a thing?
edit: Sorry for sounding rude by capitalizing “any”.

15

It could be many things, but the most common causes are a faulty memory module or — since it is a laptop — overheating.

You could try running memtest86 on it (and let it run for 24 hours), but even then, it may not detect intermittent failures. The thing with fine electronics is that there’s often a degree of unpredictability involved.

Also, try monitoring the temperatures. Laptops do get very hot under load, and this may trigger all kinds of corruption, from single processes crashing over to a complete system crash and processor reset.

16

You should be able to run calamares -d or sudo calamares -d.

For debug mode. IT may provide some extra information.

17

You can try to write the installer with Balena Etcher.

(Garuda I tried to install Ventoy - the Calamares installer crashed almost immediately after opening it.
The forum suggests that Ventoy 1.0.99 may be the cause of the problem. (??))

18

I was using Balena Etcher previously

19

Where is this suggested?

I’m not aware of any issues with Ventoy that would create such an outcome. However, I seem to recall comments indicating that Balena Etcher should generally be avoided.

Whether those comments have any more substance than the vague suggestion you alluded to, I can’t say.

I now only use Ventoy.

The possibility of damage while re-writing the ISO content to USB is removed from the equation completely.

Possible contributors that immediately come to mind include:

  • Bad USB media – as suggested by @Aragorn earlier, the USB might simply be of poor quality (when buying based on price, this is not uncommon). Try another brand; make sure its fully compatible.
  • The USB port might have damage. Is the USB disk properly seated in the port? Can you try other USB ports?
  • Did you completely wipe the disk prior to trying to install, or does it still have existing (perhaps partial) content?
  • Are you booting both the Manjaro Installer (or Ventoy USB) and your computer in UEFI mode?
  • Does the HDD/SDD have any damage?
  • Do you also have Windows installed on the computer? Are you multibooting? This would open up several other possibilities.

I notice you haven’t responded to earlier comments about checking your RAM and general overheating:

What followed the quoted text was good advice. If you are not going to follow the advice, at least acknowledge it in some way.

I didn’t immediately notice you are a new forum user; here’s a quick copy/paste of information to help you use the forum:

Hi @Jordan and welcome to the Manjaro community.

As a new forum user, please take some time to familiarise yourself with Forum requirements; in particular, the many ways to use the forum to your benefit:

Last, but not least, the Update Announcements, which you should check frequently for important update related information.

An issue may be directly related to a particular update; these announcements should generally be checked before posting a request for support.

I hope this is helpful. Cheers.

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