Hi @SPD, and welcome!
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Regarding the need to restart: As I have been told on the forum before, there is hardly ever a reason to hard reset/power off your PC like that. See [HowTo] reboot / turn off your frozen computer: REISUB/REISUO for more information.
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I doubt if I’ll be able to help you, but please see How to provide good information, for anyone else trying to help.
Hope you come right!