Low sound level: ASUS ROG Zephyrus M16

Hi there,
I just installed Manjaro on a new ASUS ROG Zephyrus M16 (GU604VI).
I have sound, but it’s low and high pitched. I’ve played around with multiple variables under Sound Settings, non make any difference. On the other hand, when using a headset; the sound is perfectly fine.

Anyone have an idea of how to fix this? I’m posting my system information below. Do let me know if there’s any other information that would be useful.

 ❯ inxi -Fxzd
  Kernel: 6.1.26-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 12.2.1
    Desktop: Cinnamon v: 5.6.8 Distro: Manjaro Linux base: Arch Linux
  Type: Laptop System: ASUSTeK product: ROG Zephyrus M16 GU604VI_GU604VI
    v: 1.0 serial: <superuser required>
  Mobo: ASUSTeK model: GU604VI v: 1.0 serial: <superuser required>
    UEFI: American Megatrends LLC. v: GU604VI.308 date: 04/20/2023
  ID-1: BAT0 charge: 91.0 Wh (100.0%) condition: 91.0/90.0 Wh (101.1%)
    volts: 17.7 min: 16.0 model: AS3GYFG3KC R220358 status: full
  Info: 14-core (6-mt/8-st) model: 13th Gen Intel Core i9-13900H bits: 64
    type: MST AMCP arch: Raptor Lake rev: 2 cache: L1: 1.2 MiB L2: 11.5 MiB
    L3: 24 MiB
  Speed (MHz): avg: 2770 high: 3000 min/max: 400/5200:5400:4100 cores:
    1: 3000 2: 3000 3: 3000 4: 3000 5: 3000 6: 3000 7: 753 8: 3000 9: 3000
    10: 3000 11: 3000 12: 3000 13: 3000 14: 3000 15: 3000 16: 649 17: 3000
    18: 3000 19: 3000 20: 3000 bogomips: 119840
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
  Device-1: Intel Raptor Lake-P [Iris Xe Graphics] vendor: ASUSTeK
    driver: i915 v: kernel arch: Gen-13 bus-ID: 0000:00:02.0
  Device-2: NVIDIA AD106M [GeForce RTX 4070 Max-Q / Mobile] vendor: ASUSTeK
    driver: nvidia v: 530.41.03 arch: Lovelace bus-ID: 0000:01:00.0
  Device-3: Sonix USB2.0 FHD UVC WebCam driver: uvcvideo type: USB
    bus-ID: 3-7:4
  Display: x11 server: X.Org v: 21.1.8 driver: X: loaded: modesetting,nvidia
    unloaded: nouveau dri: iris gpu: i915 resolution: 2560x1600~240Hz
  API: OpenGL v: 4.6 Mesa 23.0.3 renderer: Mesa Intel Graphics (RPL-P)
    direct-render: Yes
  Device-1: Intel vendor: ASUSTeK driver: snd_hda_intel v: kernel
    bus-ID: 0000:00:1f.3
  Device-2: NVIDIA vendor: ASUSTeK driver: snd_hda_intel v: kernel
    bus-ID: 0000:01:00.1
  API: ALSA v: k6.1.26-1-MANJARO status: kernel-api
  Server-1: JACK v: 1.9.22 status: off
  Server-2: PipeWire v: 0.3.70 status: off
  Server-3: PulseAudio v: 16.1 status: active
  Device-1: Intel driver: iwlwifi v: kernel port: N/A bus-ID: 0000:00:14.3
  IF: wlo1 state: up mac: <filter>
  Device-1: Intel driver: btusb v: 0.8 type: USB bus-ID: 3-10:6
  Report: rfkill ID: hci0 rfk-id: 1 state: up address: see --recommends
  Hardware-1: Intel Volume Management Device NVMe RAID Controller Intel
    driver: vmd v: 0.6 bus-ID: 0000:00:0e.0
  Local Storage: total: 953.87 GiB used: 228.19 GiB (23.9%)
  ID-1: /dev/nvme0n1 vendor: Micron model: 2400 MTFDKBA1T0QFM
    size: 953.87 GiB temp: 33.9 C
  Message: No optical or floppy data found.
  ID-1: / size: 841.4 GiB used: 182.51 GiB (21.7%) fs: ext4
    dev: /dev/nvme0n1p2
  ID-2: /boot/efi size: 299.4 MiB used: 66.6 MiB (22.2%) fs: vfat
    dev: /dev/nvme0n1p1
  Alert: No swap data was found.
  System Temperatures: cpu: 39.0 C mobo: N/A
  Fan Speeds (RPM): cpu: 2200
  Processes: 368 Uptime: 42m Memory: available: 30.97 GiB
  used: 4.19 GiB (13.5%) Init: systemd Compilers: gcc: 12.2.1 clang: 15.0.7
  Packages: 1284 Shell: Zsh v: 5.9 inxi: 3.3.27

Hi @m.govasli,

This :point_down:

Makes it sound like a hardware issue.

But, AFAIK the

aren’t old enough to have worn-out hardware. And

… you mentioned that it’s new…

So I can only think of perhaps 2 possibilities:

  • The audio sink is incorrectly configured. If the installation is new, this might be because of a faulty driver although I doubt it.
  • It’s a factory defect.

Hi, thanks for the reply.

Sadly I don`t know weather or not the sound worked when I received it; the first think I did was to replace Windows with Manjaro.

I did spend some more time looking for a solution. I found something on the Linux Mint forum. The posted solution involves recompiling the BIOS and the kernel, both are outside of my comfort zone.

I can add that I updated to the latest BIOS version (Version 308) before installing Manjaro, and I currently have the 6.1.26-1 kernel installed.

Assuming this is indeed the issue and require both a BIOS update and a kernel update. Is it empirically likely that ASUS and the Linux kernel team will eventually deliver?

I would immensely appreciate any suggestions.

Given the described issue, is there anything else worth trying?
Or perhaps my best bet is to wait for ASUS to release a new BIOS update and for a new kernel to be released?

I have absolutely no idea. Except…maybe…boot into a Live Environment and see if it works there? If it does, the problem is software related, probably a faulty driver. If it still doesn’t, then it could still be either hardware or software…also, try with a different kernel?

I’ve tried with a different kernel, and there’s no difference. I’ll try a VM at some point when time allows.

It seems more than plausible that this is the same issue as in the post I linked to above, and if so, I would need to wait for an ASUS BIOS update and/or kernel update.
From search results it seems like speaker problems with ASUS laptops are fairly common in Windows as well, but with no obvious solutions.