My laptop suddenly shuts down when I’m screen sharing or using certain apps/websites like discord, meet, zoom, and then I disconnect charger or connect charger. This happens if I’m screen sharing, looking at other person’s screen share and in discord’s case, it happens regardless I’m sharing screen or not.
My Laptop is a bit old, but i presume it might have something to do with the graphics driver.
I have logs of last crash but it says i cant add links to my posts.
post formated output from:inxi -Fazy
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Output from inxi -Fazy
System:
Kernel: 5.18.6-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 12.1.0
parameters: BOOT_IMAGE=/boot/vmlinuz-5.18-x86_64
root=UUID=5a54e136-8657-4f9e-825b-d11cb13c7794 rw quiet
udev.log_priority=3
Desktop: KDE Plasma v: 5.24.5 tk: Qt v: 5.15.5 info: latte-dock
wm: kwin_x11 vt: 1 dm: SDDM Distro: Manjaro Linux base: Arch Linux
Machine:
Type: Laptop System: HP product: HP Notebook v: Type1ProductConfigId
serial: <superuser required> Chassis: type: 10 serial: <superuser required>
Mobo: HP model: 80C1 v: 96.53 serial: <superuser required> UEFI: Insyde
v: F.29 date: 05/24/2019
Battery:
ID-1: BAT1 charge: 27.3 Wh (77.1%) condition: 35.4/32.1 Wh (110.1%)
volts: 15.4 min: 14.6 model: COMPAL PABAS0241231 type: Li-ion
serial: <filter> status: discharging
CPU:
Info: model: Intel Core i3-5005U bits: 64 type: MT MCP arch: Broadwell
gen: core 5 built: 2015-18 process: Intel 14nm family: 6 model-id: 0x3D (61)
stepping: 4 microcode: 0x2F
Topology: cpus: 1x cores: 2 tpc: 2 threads: 4 smt: enabled cache:
L1: 128 KiB desc: d-2x32 KiB; i-2x32 KiB L2: 512 KiB desc: 2x256 KiB
L3: 3 MiB desc: 1x3 MiB
Speed (MHz): avg: 1665 high: 1897 min/max: 500/1900 scaling:
driver: intel_cpufreq governor: schedutil cores: 1: 1897 2: 1896 3: 1896
4: 974 bogomips: 15966
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Vulnerabilities:
Type: itlb_multihit status: KVM: VMX disabled
Type: l1tf
mitigation: PTE Inversion; VMX: conditional cache flushes, SMT vulnerable
Type: mds mitigation: Clear CPU buffers; SMT vulnerable
Type: meltdown mitigation: PTI
Type: mmio_stale_data status: Not affected
Type: spec_store_bypass
mitigation: Speculative Store Bypass disabled via prctl
Type: spectre_v1
mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, IBRS_FW,
STIBP: conditional, RSB filling
Type: srbds mitigation: Microcode
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Intel HD Graphics 5500 vendor: Hewlett-Packard driver: i915
v: kernel arch: Gen8 process: Intel 14nm built: 2014-15 ports: active: eDP-1
empty: DP-1,HDMI-A-1 bus-ID: 00:02.0 chip-ID: 8086:1616 class-ID: 0300
Device-2: Suyin HP Truevision HD type: USB driver: uvcvideo bus-ID: 2-5:6
chip-ID: 064e:930b class-ID: 0e02 serial: <filter>
Display: x11 server: X.Org v: 21.1.3 compositor: kwin_x11 driver: X:
loaded: modesetting alternate: fbdev,vesa gpu: i915 display-ID: :0
screens: 1
Screen-1: 0 s-res: 1366x768 s-dpi: 96 s-size: 361x203mm (14.21x7.99")
s-diag: 414mm (16.31")
Monitor-1: eDP-1 model: Samsung 0x4e51 built: 2014 res: 1366x768 hz: 60
dpi: 101 gamma: 1.2 size: 344x194mm (13.54x7.64") diag: 395mm (15.5")
ratio: 16:9 modes: 1366x768
OpenGL: renderer: Mesa Intel HD Graphics 5500 (BDW GT2) v: 4.6 Mesa 22.1.2
direct render: Yes
Audio:
Device-1: Intel Broadwell-U Audio vendor: Hewlett-Packard
driver: snd_hda_intel v: kernel bus-ID: 00:03.0 chip-ID: 8086:160c
class-ID: 0403
Device-2: Intel Wildcat Point-LP High Definition Audio
vendor: Hewlett-Packard driver: snd_hda_intel v: kernel bus-ID: 00:1b.0
chip-ID: 8086:9ca0 class-ID: 0403
Sound Server-1: ALSA v: k5.18.6-1-MANJARO running: yes
Sound Server-2: JACK v: 1.9.21 running: no
Sound Server-3: PulseAudio v: 16.1 running: no
Sound Server-4: PipeWire v: 0.3.52 running: yes
Network:
Device-1: Realtek RTL810xE PCI Express Fast Ethernet vendor: Hewlett-Packard
driver: r8169 v: kernel pcie: speed: Unknown lanes: 63 link-max: gen: 6
speed: 64 GT/s port: 4000 bus-ID: 07:00.0 chip-ID: 10ec:8136
class-ID: 0200
IF: enp7s0 state: down mac: <filter>
Device-2: Realtek RTL8723BE PCIe Wireless Network Adapter
vendor: Hewlett-Packard driver: rtl8723be v: kernel pcie: gen: 1
speed: 2.5 GT/s lanes: 1 port: 3000 bus-ID: 0d:00.0 chip-ID: 10ec:b723
class-ID: 0280
IF: wlp13s0 state: down mac: <filter>
IF-ID-1: CloudflareWARP state: unknown speed: 10 Mbps duplex: full
mac: N/A
IF-ID-2: enp0s20u2 state: unknown speed: -1 duplex: half mac: <filter>
Bluetooth:
Device-1: Huawei LLD-AL20 type: USB driver: rndis_host v: kernel
bus-ID: 2-2:7 chip-ID: 12d1:108a class-ID: 0a00 serial: <filter>
Report: This feature requires one of these tools: hciconfig/bt-adapter
Device-2: Realtek Bluetooth Radio type: USB driver: btusb v: 0.8
bus-ID: 2-4:5 chip-ID: 0bda:b006 class-ID: e001 serial: <filter>
Report: ID: hci0 rfk-id: 1 state: up address: N/A
Drives:
Local Storage: total: 931.51 GiB used: 397.66 GiB (42.7%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/sda maj-min: 8:0 vendor: HGST (Hitachi) model: HTS541010A9E680
size: 931.51 GiB block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s
type: HDD rpm: 5400 serial: <filter> rev: A7L0 scheme: GPT
Partition:
ID-1: / raw-size: 199.66 GiB size: 195.47 GiB (97.90%)
used: 98.95 GiB (50.6%) fs: ext4 dev: /dev/sda7 maj-min: 8:7
ID-2: /boot/efi raw-size: 100 MiB size: 96 MiB (96.00%)
used: 37.4 MiB (38.9%) fs: vfat dev: /dev/sda2 maj-min: 8:2
Swap:
Kernel: swappiness: 60 (default) cache-pressure: 100 (default)
ID-1: swap-1 type: file size: 16 GiB used: 16.1 MiB (0.1%) priority: -2
file: /swapfile
Sensors:
System Temperatures: cpu: 57.0 C pch: 50.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info:
Processes: 236 Uptime: 2h 7m wakeups: 1 Memory: 7.68 GiB
used: 5.16 GiB (67.2%) Init: systemd v: 251 default: graphical
tool: systemctl Compilers: gcc: 12.1.0 clang: 13.0.1 Packages: pacman: 1458
lib: 351 Shell: Zsh v: 5.9 running-in: yakuake inxi: 3.3.19
about the logs, i collected them using journalctl -b-$(last | sed -e '/crash/,$d' | grep 'system boot' | wc -l) and they exceed the allowed limit here
dont post here that much logs… you said that your laptop is old, yet you are using the 5.18 kernel… install the 5.4 and the 5.10 kernels, and try with them and see if you have still the same issues
fbt89
20 July 2022 14:12
7
Don’t rule out hardware problems. I have a laptop that won’t run on battery power, even with a new battery. I forget the name of the card that has failed. I now use this laptop (plugged in of course) for W10 which I rarely use.
I see. Well in my case my laptop does run normally when im using windows ( can play games as well) and have even worked without any problem on Parrot OS, the previous distro I had. I’m now trying to find any driver issues if i can.
also about downgrading kernel. Well, package manager returning 404.
why do you want to downgrade the kernel?sudo mhwd-kernel -i linux510sudo mhwd-kernel -i linux54
My bad I rather used wrong word for it.
What I tried:
Manjaro gui tool to download kernel
yay
The way the messages shows up, it sys the file is not in server it is possibly removed from there
As for mhwd-kernel utility, i believe it’s the same as the gui tool i mentioned above.
sudo pacman-mirrors --fasttrack 5 && sudo pacman -Syyusudo mhwd-kernel -i linux510sudo mhwd-kernel -i linux54
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I’ve switched to kernel 5.10 and haven’t faced any shutdown so far. I think this fixes it. But I’ll keep an eye out just in case. And thanks a lot.
system
25 July 2022 20:33
13
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