Issues with Tuta mail client

Centaro · 19 December 2023 17:07

Hello everyone,

The last version of Tutamail is throwing this errors at me:

Could not access secret storage

and

Feedback v3.119.3 - DeviceStorageUnavailableError - UNKNOWN - linux



 Client: linux
 Type: UNKNOWN
 Tutanota version: 3.119.3
 Timestamp (UTC): Tue, 19 Dec 2023 16:59:15 GMT
 User agent:
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/3.119.3 Chrome/116.0.5845.228 Electron/26.6.1 Safari/537.36
DeviceStorageUnavailableError
 Error message: failed to resolve/generate key> DeviceStorageUnavailableError: safeStorage API is not available
    at Cw.assertAvailable (/app/tutanota/resources/app.asar/desktop/DesktopMain.js:5:193395)
    at async Cw.getPassword (/app/tutanota/resources/app.asar/desktop/DesktopMain.js:5:192606)
    at async Z_.fetchKey (/app/tutanota/resources/app.asar/desktop/DesktopMain.js:5:210883)
    at async Z_.fetchOrGenerateKey (/app/tutanota/resources/app.asar/desktop/DesktopMain.js:5:210597)
    at async db.decryptUsingKeychain (/app/tutanota/resources/app.asar/desktop/DesktopMain.js:5:281703)
    at async ipc (/app/tutanota/resources/app.asar/desktop/DesktopMain.js:5:292047)
Stacktrace: 
DeviceStorageUnavailableError: failed to resolve/generate key> DeviceStorageUnavailableError: safeStorage API is not available
    at Cw.assertAvailable (/app/tutanota/resources/app.asar/desktop/DesktopMain.js:5:193395)
    at async Cw.getPassword (/app/tutanota/resources/app.asar/desktop/DesktopMain.js:5:192606)
    at async Z_.fetchKey (/app/tutanota/resources/app.asar/desktop/DesktopMain.js:5:210883)
    at async Z_.fetchOrGenerateKey (/app/tutanota/resources/app.asar/desktop/DesktopMain.js:5:210597)
    at async db.decryptUsingKeychain (/app/tutanota/resources/app.asar/desktop/DesktopMain.js:5:281703)
    at async ipc (/app/tutanota/resources/app.asar/desktop/DesktopMain.js:5:292047)
    at Z_.fetchOrGenerateKey (/app/tutanota/resources/app.asar/desktop/DesktopMain.js:5:210784)
    at async db.decryptUsingKeychain (/app/tutanota/resources/app.asar/desktop/DesktopMain.js:5:281703)
    at async ipc (/app/tutanota/resources/app.asar/desktop/DesktopMain.js:5:292047)

What I notice is that this error contains paths that my system does not have like /app/tutanota/resources/app.asar/desktop/DesktopMain.js:5:193395. I don’t have an app directory in root.

I have read their FAQ. I haven’t modified my integration with KeePassXC. Upgrading to version 3.119.8 caused the problem.

What I have tried

Reinstalling org.freedesktop.secrets
The flatpak and the bin packages to no avail.
Downgrading, but downgrade tutanota-desktop or any of the alternative packages throws the following error at me

"No results found
Unable to downgrade tutanota-desktop

Got any hints as to what I might try next? Thank you in advance

Yochanan · 19 December 2023 17:20

I can neither reproduce the issue with tutanota-desktop nor tutanota-desktop-bin.

EDIT: See below.

scotty65 · 19 December 2023 17:41

Try upgrading to v3.119.8 (available in the AUR repository), which should have fixed the problem:

github.com/tutao/tutanota

DeviceStorageUnavailableError: safeStorage API is not available - 'Could not access secret storage' in Tuta Mail for linux

opened 01:24PM - 06 Dec 23 UTC

closed 06:11PM - 12 Dec 23 UTC

gonviegas

bug state:tested desktop

- [x] This is not a feature request (existing functionality does not work, **not…** missing functionality). I will request features on [forum](https://www.reddit.com/r/tutanota/) or via support. - [x] I've searched and did not find a similar issue. **Describe the bug** "Could not access secret storage" error since latest Tutanota desktop update ``` Feedback v3.119.3 - DeviceStorageUnavailableError - UNKNOWN - linux Client: linux Type: UNKNOWN Tutanota version: 3.119.3 Timestamp (UTC): Wed, 06 Dec 2023 13:19:44 GMT User agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/3.119.3 Chrome/116.0.5845.228 Electron/26.6.1 Safari/537.36 DeviceStorageUnavailableError Error message: failed to resolve/generate key> DeviceStorageUnavailableError: safeStorage API is not available at Cw.assertAvailable (/tmp/.mount_tutanowg10CA/resources/app.asar/desktop/DesktopMain.js:5:193395) at async Cw.getPassword (/tmp/.mount_tutanowg10CA/resources/app.asar/desktop/DesktopMain.js:5:192606) at async Z_.fetchKey (/tmp/.mount_tutanowg10CA/resources/app.asar/desktop/DesktopMain.js:5:210883) at async Z_.fetchOrGenerateKey (/tmp/.mount_tutanowg10CA/resources/app.asar/desktop/DesktopMain.js:5:210597) at async db.decryptUsingKeychain (/tmp/.mount_tutanowg10CA/resources/app.asar/desktop/DesktopMain.js:5:281703) at async ipc (/tmp/.mount_tutanowg10CA/resources/app.asar/desktop/DesktopMain.js:5:292047) Stacktrace: DeviceStorageUnavailableError: failed to resolve/generate key> DeviceStorageUnavailableError: safeStorage API is not available at Cw.assertAvailable (/tmp/.mount_tutanowg10CA/resources/app.asar/desktop/DesktopMain.js:5:193395) at async Cw.getPassword (/tmp/.mount_tutanowg10CA/resources/app.asar/desktop/DesktopMain.js:5:192606) at async Z_.fetchKey (/tmp/.mount_tutanowg10CA/resources/app.asar/desktop/DesktopMain.js:5:210883) at async Z_.fetchOrGenerateKey (/tmp/.mount_tutanowg10CA/resources/app.asar/desktop/DesktopMain.js:5:210597) at async db.decryptUsingKeychain (/tmp/.mount_tutanowg10CA/resources/app.asar/desktop/DesktopMain.js:5:281703) at async ipc (/tmp/.mount_tutanowg10CA/resources/app.asar/desktop/DesktopMain.js:5:292047) at Z_.fetchOrGenerateKey (/tmp/.mount_tutanowg10CA/resources/app.asar/desktop/DesktopMain.js:5:210784) at async db.decryptUsingKeychain (/tmp/.mount_tutanowg10CA/resources/app.asar/desktop/DesktopMain.js:5:281703) at async ipc (/tmp/.mount_tutanowg10CA/resources/app.asar/desktop/DesktopMain.js:5:292047) ``` **To Reproduce** Steps to reproduce the behavior: Trying to login **Expected behavior** Being able to login **Screenshots** **Desktop (please complete the following information):** - OS: Debian GNU/Linux 12 (bookworm) x86_64 - Desktop Environment: dwm **Additional context** Only tutanota has problems with keychain and it only started after latest update

Centaro · 19 December 2023 17:56

I don’t know why it said 3.119.3 in here (I am sure I was running a version listed as 3.119.8 when I created the post, so that is a bit strange). I am currently running 3.119.8 and I get a similar error but with different paths:

Feedback v3.119.8 - DeviceStorageUnavailableError - UNKNOWN - linux



 Client: linux
 Type: UNKNOWN
 Tutanota version: 3.119.8
 Timestamp (UTC): Tue, 19 Dec 2023 17:55:22 GMT
 User agent:
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/3.119.8 Chrome/116.0.5845.228 Electron/26.6.2 Safari/537.36
DeviceStorageUnavailableError
 Error message: failed to resolve/generate key> Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.
    at Nw.getPassword (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:192988)
    at async tR.fetchKey (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:211097)
    at async tR.fetchOrGenerateKey (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:210825)
    at async Sb.decryptUsingKeychain (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:287120)
    at async ipc (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:297338)
Stacktrace: 
DeviceStorageUnavailableError: failed to resolve/generate key> Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.
    at Nw.getPassword (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:192988)
    at async tR.fetchKey (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:211097)
    at async tR.fetchOrGenerateKey (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:210825)
    at async Sb.decryptUsingKeychain (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:287120)
    at async ipc (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:297338)
    at tR.fetchOrGenerateKey (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:210998)
    at async Sb.decryptUsingKeychain (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:287120)
    at async ipc (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:297338)

Yochanan · 19 December 2023 20:59

@Centaro We moved your topic to AUR because you’re using AUR packages. The Software & Applications category is only for help with packages in the repos.

Centaro · 20 December 2023 08:38

Noted, thank you!

Ciphergyst · 21 December 2023 02:07

The suggested workaround worked for me

Edit
Only works from shell: tutanota-desktop --password-store=“kwallet5”

Centaro · 23 December 2023 10:25

Now on version 3.119.10, I get these errors in the terminal:

tutanota-desktop --password-store="kwallet5" --trace-deprecation                        ✔  14:42:22 
the monkey has been patched pid: 5147
(node:5147) [DEP0005] DeprecationWarning: Buffer() is deprecated due to security and usability issues. Please use the Buffer.alloc(), Buffer.allocUnsafe(), or Buffer.from() methods instead.
    at showFlaggedDeprecation (node:buffer:202:11)
    at new Buffer (node:buffer:286:3)
    at /opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:11:8023
    at Object.<anonymous> (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:11:47358)
    at Module._compile (node:internal/modules/cjs/loader:1271:14)
    at Object..js (node:internal/modules/cjs/loader:1326:10)
    at Module.load (node:internal/modules/cjs/loader:1126:32)
    at node:internal/modules/cjs/loader:967:12
    at Function._load (node:electron/js2c/asar_bundle:2:13327)
    at node:electron/js2c/browser_init:2:122709
version:   3.119.10
config up to date
[2023-12-23T13:46:36.925Z] Create tray:true
libva error: /usr/lib/dri/i965_drv_video.so init failed

and the legacy error in the GUI, which seems to be related:

Feedback v3.119.10 - DeviceStorageUnavailableError - UNKNOWN - linux



 Client: linux
 Type: UNKNOWN
 Tutanota version: 3.119.10
 Timestamp (UTC): Sat, 23 Dec 2023 13:42:21 GMT
 User agent:
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/3.119.10 Chrome/116.0.5845.228 Electron/26.6.2 Safari/537.36
DeviceStorageUnavailableError
 Error message: failed to resolve/generate key> Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.
    at Nw.getPassword (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:192988)
    at async tR.fetchKey (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:210954)
    at async tR.fetchOrGenerateKey (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:210682)
    at async Sb.decryptUsingKeychain (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:286977)
    at async ipc (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:297195)
Stacktrace: 
DeviceStorageUnavailableError: failed to resolve/generate key> Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.
    at Nw.getPassword (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:192988)
    at async tR.fetchKey (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:210954)
    at async tR.fetchOrGenerateKey (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:210682)
    at async Sb.decryptUsingKeychain (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:286977)
    at async ipc (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:297195)
    at tR.fetchOrGenerateKey (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:210855)
    at async Sb.decryptUsingKeychain (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:286977)
    at async ipc (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:297195)

gionno · 12 January 2024 10:58

I solved it by deleting the safe_storage folder in. .config/tutanota-desktop/ which was then recreated the next time the application was launched

this was my error and i am using xfce

Feedback v3.119.10 - DeviceStorageUnavailableError - UNKNOWN - linux



 Client: linux
 Type: UNKNOWN
 Tutanota version: 3.119.10
 Timestamp (UTC): Fri, 12 Jan 2024 10:48:56 GMT
 User agent:
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) tutanota-desktop/3.119.10 Chrome/116.0.5845.228 Electron/26.6.2 Safari/537.36
DeviceStorageUnavailableError
 Error message: failed to resolve/generate key> Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.
    at Nw.getPassword (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:192988)
    at async tR.fetchKey (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:210954)
    at async tR.fetchOrGenerateKey (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:210682)
    at async Sb.decryptUsingKeychain (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:286977)
    at async ipc (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:297195)
Stacktrace: 
DeviceStorageUnavailableError: failed to resolve/generate key> Error: Error while decrypting the ciphertext provided to safeStorage.decryptString.
    at Nw.getPassword (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:192988)
    at async tR.fetchKey (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:210954)
    at async tR.fetchOrGenerateKey (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:210682)
    at async Sb.decryptUsingKeychain (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:286977)
    at async ipc (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:297195)
    at tR.fetchOrGenerateKey (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:210855)
    at async Sb.decryptUsingKeychain (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:286977)
    at async ipc (/opt/tutanota-desktop/resources/app.asar/desktop/DesktopMain.js:5:297195)

Centaro · 21 January 2024 21:54

Amazing! Thank you, Gionno! I was waiting for an update that fixed it, but 10 updates in and the bug persisted. Your solution works in KDE too.

system · 23 January 2024 09:54

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