Internal microphone shows as (unplugged) and speakers don't get detected

[sharpvik]

I’ve been having this problem for quite some time now. It comes and goes. Sometimes after reboot, I see the speaker icon in the taskbar as crossed out and when I go to audio settings it sees the mic device but renders “Internal Microphone (unplugged)”, which is impossible (right?). At times, a simple turn off, wait for a couple of hours, turn on helps, but not always. It may persist for days and days.

Here’s the system info from inxi

System:    Kernel: 5.10.56-1-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0 
           parameters: BOOT_IMAGE=/boot/vmlinuz-5.10-x86_64 root=UUID=b690e382-8229-45bb-b76d-587815f2e180 rw quiet apparmor=1 
           security=apparmor udev.log_priority=3 
           Desktop: KDE Plasma 5.22.4 tk: Qt 5.15.2 info: docker wm: kwin_x11 vt: 1 dm: SDDM Distro: Manjaro Linux 
           base: Arch Linux 
Machine:   Type: Convertible System: HP product: HP Spectre x360 Convertible 13-ac0XX v: N/A serial: <filter> Chassis: 
           type: 31 serial: <filter> 
           Mobo: HP model: 827E v: 94.55 serial: <filter> UEFI: American Megatrends v: F.22 date: 02/17/2017 
Battery:   ID-1: BAT0 charge: 36.7 Wh (76.6%) condition: 47.9/47.9 Wh (100.0%) volts: 11.9 min: 11.6 
           model: Hewlett-Packard Primary type: Li-ion serial: N/A status: Discharging 
           Device-1: hid-0018:04F3:24DB.0001-battery model: ELAN0732:00 04F3:24DB serial: N/A charge: N/A status: N/A 
CPU:       Info: Dual Core model: Intel Core i7-7500U bits: 64 type: MT MCP arch: Amber/Kaby Lake note: check family: 6 
           model-id: 8E (142) stepping: 9 microcode: EA cache: L2: 4 MiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 23209 
           Speed: 2147 MHz min/max: 400/3500 MHz Core speeds (MHz): 1: 2147 2: 2134 3: 1962 4: 1987 
           Vulnerabilities: Type: itlb_multihit status: KVM: VMX disabled 
           Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT vulnerable 
           Type: mds mitigation: Clear CPU buffers; SMT vulnerable 
           Type: meltdown mitigation: PTI 
           Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl and seccomp 
           Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization 
           Type: spectre_v2 mitigation: Full generic retpoline, IBPB: conditional, IBRS_FW, STIBP: conditional, RSB filling 
           Type: srbds mitigation: Microcode 
           Type: tsx_async_abort status: Not affected 
Graphics:  Device-1: Intel HD Graphics 620 vendor: Hewlett-Packard driver: i915 v: kernel bus-ID: 00:02.0 chip-ID: 8086:5916 
           class-ID: 0300 
           Device-2: Suyin HP TrueVision FHD RGB-IR type: USB driver: uvcvideo bus-ID: 1-5:3 chip-ID: 064e:3401 class-ID: 0e02 
           serial: <filter> 
           Display: x11 server: X.Org 1.20.13 compositor: kwin_x11 driver: loaded: intel unloaded: modesetting,vesa 
           alternate: fbdev display-ID: :0 screens: 1 
           Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.0x11.2") s-diag: 582mm (22.9") 
           Monitor-1: eDP1 res: 1920x1080 hz: 60 dpi: 168 size: 290x170mm (11.4x6.7") diag: 336mm (13.2") 
           OpenGL: renderer: Mesa Intel HD Graphics 620 (KBL GT2) v: 4.6 Mesa 21.1.6 direct render: Yes 
Audio:     Device-1: Intel Sunrise Point-LP HD Audio vendor: Hewlett-Packard driver: snd_hda_intel v: kernel 
           alternate: snd_soc_skl bus-ID: 00:1f.3 chip-ID: 8086:9d71 class-ID: 0403 
           Sound Server-1: ALSA v: k5.10.56-1-MANJARO running: yes 
           Sound Server-2: JACK v: 1.9.19 running: no 
           Sound Server-3: PulseAudio v: 15.0 running: yes 
           Sound Server-4: PipeWire v: 0.3.33 running: no 
Network:   Device-1: Intel Wireless 8265 / 8275 driver: iwlwifi v: kernel port: f040 bus-ID: 01:00.0 chip-ID: 8086:24fd 
           class-ID: 0280 
           IF: wlp1s0 state: up mac: <filter> 
           IF-ID-1: br-2369d16f70b8 state: down mac: <filter> 
           IF-ID-2: br-64171360b7db state: down mac: <filter> 
           IF-ID-3: br-759eab5b057e state: down mac: <filter> 
           IF-ID-4: br-7d933f1cefd5 state: down mac: <filter> 
           IF-ID-5: br-84c8f8427c15 state: down mac: <filter> 
           IF-ID-6: br-c128182cec46 state: down mac: <filter> 
           IF-ID-7: br-c78ec93a4fec state: down mac: <filter> 
           IF-ID-8: br-d77b80b9c448 state: down mac: <filter> 
           IF-ID-9: docker0 state: down mac: <filter> 
Bluetooth: Device-1: Intel Bluetooth wireless interface type: USB driver: btusb v: 0.8 bus-ID: 1-7:4 chip-ID: 8087:0a2b 
           class-ID: e001 
           Report: rfkill ID: hci0 rfk-id: 1 state: up address: see --recommends 
Drives:    Local Storage: total: 476.94 GiB used: 120.27 GiB (25.2%) 
           SMART Message: Required tool smartctl not installed. Check --recommends 
           ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Samsung model: MZVLW512HMJP-000H1 size: 476.94 GiB block-size: 
           physical: 512 B logical: 512 B speed: 31.6 Gb/s lanes: 4 type: SSD serial: <filter> rev: CXY70H1Q temp: 29.9 C 
           scheme: GPT 
Partition: ID-1: / raw-size: 232.83 GiB size: 228.17 GiB (98.00%) used: 120.18 GiB (52.7%) fs: ext4 dev: /dev/nvme0n1p6 
           maj-min: 259:6 
           ID-2: /boot/efi raw-size: 260 MiB size: 256 MiB (98.46%) used: 93.5 MiB (36.5%) fs: vfat dev: /dev/nvme0n1p1 
           maj-min: 259:1 
Swap:      Alert: No swap data was found. 
Sensors:   System Temperatures: cpu: 42.0 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Info:      Processes: 191 Uptime: 38m wakeups: 4 Memory: 15.51 GiB used: 3.46 GiB (22.3%) Init: systemd v: 249 tool: systemctl 
           Compilers: gcc: 11.1.0 clang: 12.0.1 Packages: 1754 pacman: 1749 lib: 437 flatpak: 0 snap: 5 Shell: fish v: 3.3.1 
           running-in: yakuake inxi: 3.3.06 

And list-cards output:

1 card(s) available.
    index: 0
	name: <alsa_card.pci-0000_00_1f.3>
	driver: <module-alsa-card.c>
	owner module: 6
	properties:
		alsa.card = "0"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0xdc228000 irq 152"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1f.3"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "9d71"
		device.product.name = "Sunrise Point-LP HD Audio"
		device.form_factor = "internal"
		device.string = "0"
		device.description = "Built-in Audio"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	profiles:
		input:analog-stereo: Analog Stereo Input (priority 32833, available: unknown)
		output:analog-stereo: Analog Stereo Output (priority 39268, available: unknown)
		output:analog-stereo+input:analog-stereo: Analog Stereo Duplex (priority 39333, available: unknown)
		output:analog-surround-40: Analog Surround 4.0 Output (priority 33968, available: unknown)
		output:analog-surround-40+input:analog-stereo: Analog Surround 4.0 Output + Analog Stereo Input (priority 34033, available: unknown)
		output:hdmi-stereo: Digital Stereo (HDMI) Output (priority 5900, available: no)
		output:hdmi-stereo+input:analog-stereo: Digital Stereo (HDMI) Output + Analog Stereo Input (priority 5965, available: unknown)
		output:hdmi-surround: Digital Surround 5.1 (HDMI) Output (priority 800, available: no)
		output:hdmi-surround+input:analog-stereo: Digital Surround 5.1 (HDMI) Output + Analog Stereo Input (priority 865, available: unknown)
		output:hdmi-surround71: Digital Surround 7.1 (HDMI) Output (priority 800, available: no)
		output:hdmi-surround71+input:analog-stereo: Digital Surround 7.1 (HDMI) Output + Analog Stereo Input (priority 865, available: unknown)
		output:hdmi-stereo-extra1: Digital Stereo (HDMI 2) Output (priority 5700, available: no)
		output:hdmi-stereo-extra1+input:analog-stereo: Digital Stereo (HDMI 2) Output + Analog Stereo Input (priority 5765, available: unknown)
		output:hdmi-surround-extra1: Digital Surround 5.1 (HDMI 2) Output (priority 600, available: no)
		output:hdmi-surround-extra1+input:analog-stereo: Digital Surround 5.1 (HDMI 2) Output + Analog Stereo Input (priority 665, available: unknown)
		output:hdmi-surround71-extra1: Digital Surround 7.1 (HDMI 2) Output (priority 600, available: no)
		output:hdmi-surround71-extra1+input:analog-stereo: Digital Surround 7.1 (HDMI 2) Output + Analog Stereo Input (priority 665, available: unknown)
		output:hdmi-stereo-extra2: Digital Stereo (HDMI 3) Output (priority 5700, available: no)
		output:hdmi-stereo-extra2+input:analog-stereo: Digital Stereo (HDMI 3) Output + Analog Stereo Input (priority 5765, available: unknown)
		output:hdmi-surround-extra2: Digital Surround 5.1 (HDMI 3) Output (priority 600, available: no)
		output:hdmi-surround-extra2+input:analog-stereo: Digital Surround 5.1 (HDMI 3) Output + Analog Stereo Input (priority 665, available: unknown)
		output:hdmi-surround71-extra2: Digital Surround 7.1 (HDMI 3) Output (priority 600, available: no)
		output:hdmi-surround71-extra2+input:analog-stereo: Digital Surround 7.1 (HDMI 3) Output + Analog Stereo Input (priority 665, available: unknown)
		output:hdmi-stereo-extra3: Digital Stereo (HDMI 4) Output (priority 5700, available: no)
		output:hdmi-stereo-extra3+input:analog-stereo: Digital Stereo (HDMI 4) Output + Analog Stereo Input (priority 5765, available: unknown)
		output:hdmi-surround-extra3: Digital Surround 5.1 (HDMI 4) Output (priority 600, available: no)
		output:hdmi-surround-extra3+input:analog-stereo: Digital Surround 5.1 (HDMI 4) Output + Analog Stereo Input (priority 665, available: unknown)
		output:hdmi-surround71-extra3: Digital Surround 7.1 (HDMI 4) Output (priority 600, available: no)
		output:hdmi-surround71-extra3+input:analog-stereo: Digital Surround 7.1 (HDMI 4) Output + Analog Stereo Input (priority 665, available: unknown)
		output:hdmi-stereo-extra4: Digital Stereo (HDMI 5) Output (priority 5700, available: no)
		output:hdmi-stereo-extra4+input:analog-stereo: Digital Stereo (HDMI 5) Output + Analog Stereo Input (priority 5765, available: unknown)
		output:hdmi-surround-extra4: Digital Surround 5.1 (HDMI 5) Output (priority 600, available: no)
		output:hdmi-surround-extra4+input:analog-stereo: Digital Surround 5.1 (HDMI 5) Output + Analog Stereo Input (priority 665, available: unknown)
		output:hdmi-surround71-extra4: Digital Surround 7.1 (HDMI 5) Output (priority 600, available: no)
		output:hdmi-surround71-extra4+input:analog-stereo: Digital Surround 7.1 (HDMI 5) Output + Analog Stereo Input (priority 665, available: unknown)
		off: Off (priority 0, available: unknown)
	active profile: <input:analog-stereo>
	sources:
		alsa_input.pci-0000_00_1f.3.analog-stereo/#0: Built-in Audio Analog Stereo
	ports:
		analog-input-internal-mic: Internal Microphone (priority 8900, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-input-mic: Microphone (priority 8700, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-speakers"
		analog-output-headphones: Headphones (priority 9900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-headphones"
		hdmi-output-0: HDMI / DisplayPort (priority 5900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-1: HDMI / DisplayPort 2 (priority 5800, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-2: HDMI / DisplayPort 3 (priority 5700, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-3: HDMI / DisplayPort 4 (priority 5600, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-4: HDMI / DisplayPort 5 (priority 5500, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"

[Fabby]

Can you post a link to your alsa-info.sh output both when and when it’s not working so we can do a diff between the two? (sounds like a hardware problem)

[sharpvik]

Here it is for the not-working state:

• alsa-info.sh Non-working condition
• alsa-info.sh Working condition

However, I’m not sure how soon I’ll be able to post the working-state info as the issue has persisted for over a week now. I’m not sure it’ll go away.

[Fabby]

@sharpvik

it says that I can’t post link for some reason,

Please read this:

[HowTo] post screenshots and links

Difficulty: ★☆☆☆☆ You’ve probably been sent here by a more experienced user because you cannot post links nor screenshots so please follow the simple instructions of this tutorial below to allow you to post both screenshots and links in any post and have a short explanation of why you can’t do this easily… If you’re reading this in response to a question, please click the green link above this text to bring you to the full unabridged text of the tutorial itself. If you …

@sharpvik

I’m not sure how soon I’ll be able to post the working-state info

Just in case: Can you clean your audio 3.5mm jack? (air-spray, plug / unplug an external microphone like the terrible one you got for free with your phone)

I’ll edit the link in for you now…

[Fabby]

@sharpvik Edited into your previous post too, so deleted the superfluous link to keep things clean here

@nikgnomic Can you have a look at the Inxi and 2 alsa outputs please? (FYI: I’m closing all my previous threads as I have an intensive work-week coming up)

[nikgnomic]

A laptop with Intel 7th gen Skylake CPU will have a digital array microphone and should be using snd_soc_skl driver instead of snd_hda_intel

Later kernel versions have been patched to use the correct driver, so I suggest you install kernel v5.13
Use either Manjaro Settings Manager GUI - manjaro-settings-manager -m msm_kernel
or this command

sudo mhwd-kernel -i linux513

If audio is still not working as expected with this kernel, please post ALSA information again

sudo alsa-info --upload

[sharpvik]

Alright, I’ve updated my kernel as per your advice. I’ll let you know if this issue pops up in the future. Don’t close this thread for now.

[nikgnomic]

Please post system data to confirm the new kernel and driver is in place

inxi -SAa

[sharpvik]

The issue reappeared even with the new kernel in place. Here’s the info as requested.

alsa-info: http://alsa-project.org/db/?f=053ba1883aded2856eb6384b4a34473a739deefe

inxi -SAa output:

System:    Host: Manjaro Kernel: 5.13.12-1-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0 
           parameters: BOOT_IMAGE=/boot/vmlinuz-5.13-x86_64 root=UUID=b690e382-8229-45bb-b76d-587815f2e180 rw quiet apparmor=1 
           security=apparmor udev.log_priority=3 
           Desktop: KDE Plasma 5.22.4 tk: Qt 5.15.2 info: docker wm: kwin_x11 vt: 1 dm: SDDM Distro: Manjaro Linux 
           base: Arch Linux 
Audio:     Device-1: Intel Sunrise Point-LP HD Audio vendor: Hewlett-Packard driver: snd_hda_intel v: kernel 
           alternate: snd_soc_skl bus-ID: 00:1f.3 chip-ID: 8086:9d71 class-ID: 0403 
           Sound Server-1: ALSA v: k5.13.12-1-MANJARO running: yes 
           Sound Server-2: JACK v: 1.9.19 running: no 
           Sound Server-3: PulseAudio v: 15.0 running: yes 
           Sound Server-4: PipeWire v: 0.3.33 running: no