Intermittent laptop freezes without response

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1

Hey everyone!

For half a year I have been suffering with complete freezes of the laptop, only turning off by pressing the power button helps. Tried the solutions found on the forum, but nothing helps.
I tried to switch to proprietary drivers, but I get a black screen when loading. Also tried different kernels.

As I understand it, buying laptop for linux os with dual graphics was a mistake…

Please help me understand what is the problem.

inxi -v7azy 
System:
  Kernel: 6.1.1-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.1-x86_64
    root=UUID=8f8a14f7-620d-447f-a658-6461c1f45cab rw quiet
    resume=UUID=9d6cdea1-74c3-464f-a36b-33794983a92f udev.log_priority=3
  Desktop: GNOME v: 43.2 tk: GTK v: 3.24.36 wm: gnome-shell dm: GDM v: 43.0
    Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Laptop System: Micro-Star product: Pulse GL76 12UEK v: REV:1.0
    serial: <superuser required> Chassis: type: 10 serial: <superuser required>
  Mobo: Micro-Star model: MS-17L3 v: REV:1.0 serial: <superuser required>
    UEFI: American Megatrends LLC. v: E17L3IMS.10A date: 06/09/2022
Battery:
  ID-1: BAT1 charge: 46.9 Wh (96.5%) condition: 48.6/52.0 Wh (93.5%)
    volts: 12.7 min: 11.4 model: MSI BIF0_9 type: Li-ion serial: N/A
    status: not charging
Memory:
  RAM: total: 15.33 GiB used: 7.3 GiB (47.6%)
  RAM Report: permissions: Unable to run dmidecode. Root privileges required.
CPU:
  Info: model: 12th Gen Intel Core i7-12700H bits: 64 type: MST AMCP
    arch: Alder Lake gen: core 12 level: v3 note: check built: 2021+
    process: Intel 7 (10nm ESF) family: 6 model-id: 0x9A (154) stepping: 3
    microcode: 0x424
  Topology: cpus: 1x cores: 14 mt: 6 tpc: 2 st: 8 threads: 20 smt: enabled
    cache: L1: 1.2 MiB desc: d-8x32 KiB, 6x48 KiB; i-6x32 KiB, 8x64 KiB
    L2: 11.5 MiB desc: 6x1.2 MiB, 2x2 MiB L3: 24 MiB desc: 1x24 MiB
  Speed (MHz): avg: 2019 high: 2700 min/max: 400/4600:4700:3500 scaling:
    driver: intel_pstate governor: powersave cores: 1: 421 2: 2700 3: 437 4: 433
    5: 2700 6: 2700 7: 2700 8: 2700 9: 2700 10: 491 11: 2700 12: 2700 13: 401
    14: 2700 15: 2700 16: 400 17: 2700 18: 2700 19: 2700 20: 2700
    bogomips: 107560
  Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat
    arch_capabilities arch_lbr arch_perfmon art avx avx2 avx_vnni bmi1 bmi2
    bts clflush clflushopt clwb cmov constant_tsc cpuid cpuid_fault cx16 cx8
    de ds_cpl dtes64 dtherm dts epb ept ept_ad erms est f16c flexpriority
    flush_l1d fma fpu fsgsbase fsrm fxsr gfni hfi ht hwp hwp_act_window
    hwp_epp hwp_notify hwp_pkg_req ibpb ibrs ibrs_enhanced ibt ida intel_pt
    invpcid invpcid_single lahf_lm lm mca mce md_clear mmx monitor movbe
    movdir64b movdiri msr mtrr nonstop_tsc nopl nx ospke pae pat pbe pcid
    pclmulqdq pdcm pdpe1gb pebs pge pku pln pni popcnt pse pse36 pts rdpid
    rdrand rdseed rdtscp rep_good sdbg sep serialize sha_ni smap smep smx
    split_lock_detect ss ssbd sse sse2 sse4_1 sse4_2 ssse3 stibp syscall tm
    tm2 tpr_shadow tsc tsc_adjust tsc_deadline_timer tsc_known_freq umip vaes
    vme vmx vnmi vpclmulqdq vpid waitpkg x2apic xgetbv1 xsave xsavec xsaveopt
    xsaves xtopology xtpr
  Vulnerabilities:
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: mmio_stale_data status: Not affected
  Type: retbleed status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: Enhanced IBRS, IBPB: conditional, RSB
    filling, PBRSB-eIBRS: SW sequence
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: Intel Alder Lake-P Integrated Graphics vendor: Micro-Star MSI
    driver: i915 v: kernel arch: Gen-12.2 process: Intel 10nm built: 2021-22+
    ports: active: eDP-1 empty: none bus-ID: 00:02.0 chip-ID: 8086:46a6
    class-ID: 0300
  Device-2: NVIDIA GA106M [GeForce RTX 3060 Mobile / Max-Q]
    vendor: Micro-Star MSI driver: nouveau v: kernel non-free: 525.xx+
    status: current (as of 2022-12) arch: Ampere code: GAxxx
    process: TSMC n7 (7nm) built: 2020-22 pcie: gen: 4 speed: 16 GT/s lanes: 8
    link-max: lanes: 16 ports: active: none empty: HDMI-A-1 bus-ID: 01:00.0
    chip-ID: 10de:2520 class-ID: 0300
  Display: wayland server: X.org v: 1.21.1.6 with: Xwayland v: 22.1.7
    compositor: gnome-shell driver: X: loaded: nvidia gpu: i915 display-ID: 0
  Monitor-1: eDP-1 model: AU Optronics 0x978f built: 2020 res: 1920x1080
    dpi: 128 gamma: 1.2 size: 382x215mm (15.04x8.46") diag: 438mm (17.3")
    ratio: 16:9 modes: 1920x1080
  API: OpenGL v: 4.6 Mesa 22.3.1 renderer: Mesa Intel Graphics (ADL GT2)
    direct render: Yes
Audio:
  Device-1: Intel Alder Lake PCH-P High Definition Audio vendor: Micro-Star MSI
    driver: sof-audio-pci-intel-tgl
    alternate: snd_hda_intel,snd_sof_pci_intel_tgl bus-ID: 00:1f.3
    chip-ID: 8086:51c8 class-ID: 0401
  Device-2: NVIDIA GA106 High Definition Audio vendor: Micro-Star MSI
    driver: snd_hda_intel v: kernel pcie: gen: 4 speed: 16 GT/s lanes: 8
    link-max: lanes: 16 bus-ID: 01:00.1 chip-ID: 10de:228e class-ID: 0403
  Sound API: ALSA v: k6.1.1-1-MANJARO running: yes
  Sound Server-1: JACK v: 1.9.21 running: no
  Sound Server-2: PulseAudio v: 16.1 running: yes
  Sound Server-3: PipeWire v: 0.3.63 running: yes
Network:
  Device-1: Intel Alder Lake-P PCH CNVi WiFi driver: iwlwifi v: kernel
    bus-ID: 00:14.3 chip-ID: 8086:51f0 class-ID: 0280
  IF: wlo1 state: up mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: noprefixroute scope: link
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: Micro-Star MSI driver: r8169 v: kernel pcie: gen: 1 speed: 2.5 GT/s
    lanes: 1 port: 3000 bus-ID: 04:00.0 chip-ID: 10ec:8168 class-ID: 0200
  IF: enp4s0 state: down mac: <filter>
  IF-ID-1: br-0916a7e11115 state: down mac: <filter>
  IP v4: <filter> scope: global broadcast: <filter>
  IF-ID-2: br-0cf74a178232 state: down mac: <filter>
  IP v4: <filter> scope: global broadcast: <filter>
  IF-ID-3: br-331cfbcffa3e state: down mac: <filter>
  Message: Output throttled. IPs: 1; Limit: 10; Override: --limit [1-x;-1
    all]
  IF-ID-4: br-8fac8848034f state: down mac: <filter>
  Message: Output throttled. IPs: 1; Limit: 10; Override: --limit [1-x;-1
    all]
  IF-ID-5: docker0 state: down mac: <filter>
  Message: Output throttled. IPs: 1; Limit: 10; Override: --limit [1-x;-1
    all]
  WAN IP: <filter>
Bluetooth:
  Device-1: Intel AX201 Bluetooth type: USB driver: btusb v: 0.8 bus-ID: 1-10:3
    chip-ID: 8087:0026 class-ID: e001
  Report: rfkill ID: hci0 rfk-id: 1 state: down bt-service: enabled,running
    rfk-block: hardware: no software: yes address: see --recommends
Logical:
  Message: No logical block device data found.
RAID:
  Message: No RAID data found.
Drives:
  Local Storage: total: 476.94 GiB used: 276.8 GiB (58.0%)
  SMART Message: Required tool smartctl not installed. Check --recommends
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Micron model: 2450 MTFDKBA512TFK
    size: 476.94 GiB block-size: physical: 512 B logical: 512 B speed: 63.2 Gb/s
    lanes: 4 type: SSD serial: <filter> rev: V5MA010 temp: 31.9 C scheme: GPT
  Message: No optical or floppy data found.
Partition:
  ID-1: / raw-size: 459.77 GiB size: 451.48 GiB (98.20%)
    used: 276.8 GiB (61.3%) fs: ext4 dev: /dev/nvme0n1p2 maj-min: 259:2
    label: N/A uuid: 8f8a14f7-620d-447f-a658-6461c1f45cab
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
    used: 312 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
    label: NO_LABEL uuid: 4E7C-AEA3
Swap:
  Kernel: swappiness: 60 (default) cache-pressure: 100 (default)
  ID-1: swap-1 type: partition size: 16.87 GiB used: 0 KiB (0.0%)
    priority: -2 dev: /dev/nvme0n1p3 maj-min: 259:3 label: swap
    uuid: 9d6cdea1-74c3-464f-a36b-33794983a92f
Unmounted:
  Message: No unmounted partitions found.
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 12 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 1-7:2 info: Micro Star MysticLight MS-1563 v0001 type: HID
    driver: hid-generic,usbhid interfaces: 1 rev: 2.0 speed: 12 Mb/s power: 100mA
    chip-ID: 1462:1563 class-ID: 0300 serial: <filter>
  Device-2: 1-10:3 info: Intel AX201 Bluetooth type: Bluetooth driver: btusb
    interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 8087:0026
    class-ID: e001
  Hub-2: 2-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
Sensors:
  System Temperatures: cpu: 44.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Info:
  Processes: 436 Uptime: 34m wakeups: 4469 Init: systemd v: 252
  default: graphical tool: systemctl Compilers: gcc: 12.2.0 clang: 14.0.6
  Packages: pm: pacman pkgs: 1152 libs: 328 tools: gnome-software,pamac,yay
  pm: flatpak pkgs: 0 Shell: Zsh v: 5.9 running-in: gnome-terminal inxi: 3.3.24
mhwd -li 
> Installed PCI configs:
--------------------------------------------------------------------------------
                  NAME               VERSION          FREEDRIVER           TYPE
--------------------------------------------------------------------------------
            video-vesa            2017.03.12                true            PCI
           video-linux            2018.05.04                true            PCI
     video-modesetting            2020.01.13                true            PCI


Warning: No installed USB configs!
2

you are using the open source drivers for nvidia + you have installed also video vesa…
so first add the ibt parameter:
sudo nano /etc/default/grub
and inside this line: GRUB_CMDLINE_LINUX_DEFAULT inside the quotes add this parameter:
ibt=off
dont remove anything, just add it to existing parameters, save the file with ctrl+x, press Y, update grub:
sudo update-grub

now remove video vesa:
sudo mhwd -r pci video-vesa
and there should be a leftover vesa conf located here: /etc/X11/, so remove it too… if you are not sure post output from:
find /etc/X11/ -name "*.conf"

now install the proper nvidia drivers:
sudo mhwd -a pci nonfree 0300
when done reboot - dont reboot if you didnt removed the vesa conf, you may end up with a black screen

3

Thanks for answer, but I have black screen again))

The ibt option has already been disabled before.

4

so did you add the ibt parameter or not? without it you will not be able to boot…
did you removed video vesa and its config?

5

Yes. I did everything as you wrote.

6

and can you enter into tty: ctrl+alt+f2, or f1-f6 keys and post a picture of:
mhwd -l -li
ls /etc/modprobe.d
find /etc/X11/ -name "*.conf"

7

изображение
изображение1920×2560 354 KB

8

remove the xorg conf:
sudo rm /etc/X11/xorg.conf

do you have installed the 5.15 kernel?
if no install it:
sudo mhwd-kernel -i linux515
reboot and try booting also with the 5.15 if the 6.1 doesnt work

9

Thanks! This worked for me, without change kernel.
I’ll test for a few days and get back with feedback.

10

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