Intel CPU not being used

So my laptop doesn’t detect my cpu for some reason, it isn’t really a problem since the device works but I should get a performance upgrade if it does, so I want to try and fix it.

inxi -Faz

CPU:
  Info: model: Intel Core i7-2820QM bits: 64 type: MT MCP arch: Sandy Bridge
    gen: core 2 level: v2 built: 2010-12 process: Intel 32nm family: 6
    model-id: 0x2A (42) stepping: 7 microcode: 0x2F
  Topology: cpus: 1x cores: 4 tpc: 2 threads: 8 smt: enabled cache:
    L1: 256 KiB desc: d-4x32 KiB; i-4x32 KiB L2: 1024 KiB desc: 4x256 KiB
    L3: 8 MiB desc: 1x8 MiB
  Speed (MHz): avg: 813 high: 913 min/max: 800/3400 scaling:
    driver: intel_cpufreq governor: schedutil cores: 1: 798 2: 798 3: 798 4: 800
    5: 798 6: 800 7: 913 8: 800 bogomips: 36734
  Flags: avx ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
  Vulnerabilities:
  Type: gather_data_sampling status: Not affected
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT
    vulnerable
  Type: mds mitigation: Clear CPU buffers; SMT vulnerable
  Type: meltdown mitigation: PTI
  Type: mmio_stale_data status: Unknown: No mitigations
  Type: retbleed status: Not affected
  Type: spec_rstack_overflow status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, IBRS_FW,
    STIBP: conditional, RSB filling, PBRSB-eIBRS: Not affected
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected

It is’t disabled by BIOS so I truly don’t understand how this happens. Whenever I do a clean install the CPU works. But every time I download my Nvidia (390xx) drivers the CPU just stops working but is being detected.

Has anyone every experienced an issue like this?

Hi @N.Kamer,

I suspect you mean GPU. You DO mean GPU, yes? Because if it was the CPU, this: :point_down:

…wouldn’t have been the case. And

Doesn’t make CPUs AFAK.

Anyway, your

…output is not nearly enough…please provide the output of:

inxi --full --admin --filter --width
1 Like

Hi @Mirdarthos
Thanks for helping me out!

What I meant was, whenever I install my GPU drivers and reboot back into my system. From that moment my CPU stops working and my device fully runs of my GPU.

inxi --full --admin --fliter --width

System:
  Kernel: 6.1.55-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 13.2.1
    clocksource: tsc available: hpet,acpi_pm
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.1-x86_64
    root=UUID=668b3e96-8152-484b-a70f-cb54f843d4a0 rw quiet splash
    resume=UUID=31cd834c-7e38-43b5-a939-0ef4e4472892 udev.log_priority=3
  Desktop: KDE Plasma v: 5.27.8 tk: Qt v: 5.15.10 wm: kwin_x11 vt: 2 dm: SDDM
    Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Laptop System: Hewlett-Packard product: HP EliteBook 8760w v: A0001D02
    serial: <superuser required> Chassis: type: 10 serial: <superuser required>
  Mobo: Hewlett-Packard model: 1630 v: KBC Version 01.39
    serial: <superuser required> BIOS: Hewlett-Packard v: 68SAD Ver. F.23
    date: 01/18/2012
Battery:
  ID-1: BAT0 charge: 53.5 Wh (95.5%) condition: 56.0/56.0 Wh (100.0%)
    volts: 16.5 min: 14.4 model: Hewlett-Packard Primary type: Li-ion
    serial: <filter> status: not charging
  Device-1: hidpp_battery_0 model: Logitech M585/M590 Multi-Device Mouse
    serial: <filter> charge: 100% (should be ignored) rechargeable: yes
    status: discharging
CPU:
  Info: model: Intel Core i7-2820QM bits: 64 type: MT MCP arch: Sandy Bridge
    gen: core 2 level: v2 built: 2010-12 process: Intel 32nm family: 6
    model-id: 0x2A (42) stepping: 7 microcode: 0x2F
  Topology: cpus: 1x cores: 4 tpc: 2 threads: 8 smt: enabled cache:
    L1: 256 KiB desc: d-4x32 KiB; i-4x32 KiB L2: 1024 KiB desc: 4x256 KiB
    L3: 8 MiB desc: 1x8 MiB
  Speed (MHz): avg: 800 high: 810 min/max: 800/3400 scaling:
    driver: intel_cpufreq governor: schedutil cores: 1: 798 2: 800 3: 800 4: 800
    5: 800 6: 810 7: 798 8: 800 bogomips: 36734
  Flags: avx ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
  Vulnerabilities:
  Type: gather_data_sampling status: Not affected
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT
    vulnerable
  Type: mds mitigation: Clear CPU buffers; SMT vulnerable
  Type: meltdown mitigation: PTI
  Type: mmio_stale_data status: Unknown: No mitigations
  Type: retbleed status: Not affected
  Type: spec_rstack_overflow status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, IBRS_FW,
    STIBP: conditional, RSB filling, PBRSB-eIBRS: Not affected
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: NVIDIA GF104GLM [Quadro 4000M] vendor: Hewlett-Packard
    driver: nvidia v: 390.157 alternate: nouveau,nvidia_drm non-free:
    series: 390.xx+ status: legacy-active (EOL~late 2022) arch: Fermi
    code: GF1xx process: 40/28nm built: 2010-16 pcie: gen: 2 speed: 5 GT/s
    lanes: 16 bus-ID: 01:00.0 chip-ID: 10de:0e3b class-ID: 0300
  Display: x11 server: X.Org v: 21.1.8 compositor: kwin_x11 driver: X:
    loaded: nvidia gpu: nvidia display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1920x1080 s-dpi: 128 s-size: 381x211mm (15.00x8.31")
    s-diag: 436mm (17.15")
  Monitor-1: LVDS-0 res: 1920x1080 hz: 60 dpi: 128 size: 381x214mm (15x8.43")
    diag: 437mm (17.2") modes: N/A
  API: EGL v: 1.5 hw: drv: nvidia platforms: gbm: drv: kms_swrast x11:
    egl: 1.4 drv: nvidia inactive: wayland
  API: OpenGL v: 4.5 compat-v: 4.6.0 vendor: nvidia mesa v: 390.157
    glx-v: 1.4 direct-render: yes renderer: Quadro 4000M/PCIe/SSE2
    memory: 1.95 GiB
  API: Vulkan Message: No Vulkan data available.
Audio:
  Device-1: Intel 6 Series/C200 Series Family High Definition Audio
    vendor: Hewlett-Packard 6 driver: snd_hda_intel v: kernel bus-ID: 00:1b.0
    chip-ID: 8086:1c20 class-ID: 0403
  Device-2: NVIDIA GF104 High Definition Audio vendor: Hewlett-Packard
    driver: snd_hda_intel v: kernel pcie: gen: 2 speed: 5 GT/s lanes: 16
    bus-ID: 01:00.1 chip-ID: 10de:0beb class-ID: 0403
  API: ALSA v: k6.1.55-1-MANJARO status: kernel-api with: aoss
    type: oss-emulator tools: alsactl,alsamixer,amixer
  Server-1: JACK v: 1.9.22 status: off tools: N/A
  Server-2: PipeWire v: 0.3.80 status: off with: pipewire-media-session
    status: active tools: pw-cli
  Server-3: PulseAudio v: 16.1 status: active with: pulseaudio-alsa
    type: plugin tools: pacat,pactl
Network:
  Device-1: Intel 82579LM Gigabit Network vendor: Hewlett-Packard
    driver: e1000e v: kernel port: 5020 bus-ID: 00:19.0 chip-ID: 8086:1502
    class-ID: 0200
  IF: enp0s25 state: up speed: 100 Mbps duplex: full mac: <filter>
  Device-2: Intel Centrino Ultimate-N 6300 driver: iwlwifi v: kernel pcie:
    gen: 1 speed: 2.5 GT/s lanes: 1 bus-ID: 25:00.0 chip-ID: 8086:4238
    class-ID: 0280
  IF: wlo1 state: down mac: <filter>
  Device-3: HP hs2340 HSPA+ mobile broadband driver: cdc_acm,cdc_ncm,cdc_wdm
    type: USB rev: 2.0 speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 1-1.2:3
    chip-ID: 03f0:3a1d class-ID: 0202 serial: <filter>
  IF: enp0s26u1u2i6 state: down mac: <filter>
Bluetooth:
  Device-1: HP Broadcom 2070 Bluetooth Combo driver: btusb v: 0.8 type: USB
    rev: 2.0 speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 2-1.6:4 chip-ID: 03f0:231d
    class-ID: fe01
  Report: rfkill ID: hci0 rfk-id: 2 state: up address: see --recommends
Drives:
  Local Storage: total: 704.24 GiB used: 71.86 GiB (10.2%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/sda maj-min: 8:0 vendor: Samsung model: MZ7PC256HAFU-000H1
    size: 238.47 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
    tech: SSD serial: <filter> fw-rev: 5H1Q scheme: MBR
  ID-2: /dev/sdb maj-min: 8:16 vendor: Seagate model: ST500VT000-1DK142
    size: 465.76 GiB block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s
    tech: HDD rpm: 5400 serial: <filter> fw-rev: MBC1
Partition:
  ID-1: / raw-size: 221.34 GiB size: 216.81 GiB (97.95%)
    used: 71.86 GiB (33.1%) fs: ext4 dev: /dev/sda1 maj-min: 8:1
Swap:
  Kernel: swappiness: 60 (default) cache-pressure: 100 (default) zswap: yes
    compressor: zstd max-pool: 20%
  ID-1: swap-1 type: partition size: 17.13 GiB used: 0 KiB (0.0%)
    priority: -2 dev: /dev/sda2 maj-min: 8:2
Sensors:
  System Temperatures: cpu: 49.0 C mobo: N/A gpu: nvidia temp: 54 C
  Fan Speeds (rpm): N/A
Info:
  Processes: 312 Uptime: 39m wakeups: 8 Memory: total: 16 GiB
  available: 15.56 GiB used: 2.16 GiB (13.9%) Init: systemd v: 254
  default: graphical tool: systemctl Compilers: gcc: 13.2.1 clang: 16.0.6
  Packages: pm: pacman pkgs: 1350 libs: 410 tools: pamac,yay pm: flatpak
  pkgs: 0 Shell: Zsh v: 5.9 running-in: konsole inxi: 3.3.30

AFAIK, this cannot happen. What makes you say it?

Was this from before you installed the drivers?

How did you install said drivers?

Edit:

Except if by fully, you meant all your video, and not the whole, complete device, as your wording suggests. Any case, please provide the output for:

mhwd --list

and

mhwd --listinstalled

and

glxinfo | grep server

and

prime-run glxinfo | grep server
1 Like

The inxi is after the Nvidia drivers where installed, whenever I remove nvidia-390xx with mhwd and reinstall video-linux my OS breaks (to the original settings). How I installed them: sudo mhwd -r pci video-linux && sudo mhwd -a pci nonfree 0300 && reboot. Then my resolution changes and my DPI gets messed up, and then intel’s integrated graphics aren’t detected anymore. And whenever I install xf86-intel-drivers my resolution is so small that my device becomes unusable because it affects the bash shell as well (the shell you open with ctrl+alt+F3).

mhwd --list

 mhwd --list   
> 0000:01:00.0 (0300:10de:0e3b) Display controller nVidia Corporation:
--------------------------------------------------------------------------------
                  NAME               VERSION          FREEDRIVER           TYPE
--------------------------------------------------------------------------------
    video-nvidia-390xx            2023.03.23               false            PCI
           video-linux            2018.05.04                true            PCI
     video-modesetting            2020.01.13                true            PCI
            video-vesa            2017.03.12                true            PCI

mhwd --listinstalled

> Installed PCI configs:
--------------------------------------------------------------------------------
                  NAME               VERSION          FREEDRIVER           TYPE
--------------------------------------------------------------------------------
    video-nvidia-390xx            2023.03.23               false            PCI


Warning: No installed USB configs!

glxinfo | grep server

server glx vendor string: NVIDIA Corporation
server glx version string: 1.4
server glx extensions:

Prime-run isn’t installed on my device a.t.m. So I just installed the nvidia-prime package and the output is the same as glxinfo | grep server

server glx vendor string: NVIDIA Corporation
server glx version string: 1.4
server glx extensions:

I only see one (1) GPU there, and that’s the nvidia:

It seems to also only use the old driver for it. Which is installed.

So there is nothing else to use. That’s why:

I don’t know if you are perhaps looking for the nouveau drivers, which works well on older GPUs I’m led to believe. To install them, run the following:

sudo mhwd -a pci free 0300

And then you should remove the current ones:

sudo mhwd --remove pci video-nvidia-390xx

You can also remove the nvidia-prime package:

pamac remove nvidia-prime

And reboot to test.

I’m still unsure why you claim the intel CPU is not being used. There is only one CPU present:

…and if it wasn’t being used, your laptop wouldn’t even start. And if you meant GPU, it can’t use the Intel one, never mind only that, since there is only the Nvidia one to use.