Installation Problem, I see black screen and no idea does it continue or not

Support
1

About Me:

After using windows for 20 years I’ve started using Linux this month with manjaro. Thank you all for this beautiful OS.
Firstly I’ve installed Manjaro Gnome 20.2 my PC without any problem. Using it for 2 weeks.
I decided to install Manjaro to our old PC too.But I couldn’t.

About PC:

A desktop PC from 2008.
Motherboard : Asus m3a
Cpu: AMD Phenom 9500 Quad-core
Graphic Card: ATI Sapphire
RAM: 3GB
BIOS-UEFI: BIOS
MBR-GPT: MBR

About Problem:

1- I boot the PC with USB,
2- Select boot with open source,
3- Went black screen for 5-10 minutes then started,
4- Finally, I see the gnome desktop with welcome Manjaro and I select launch installer,
5- I select erase disk option and swap without hibernate (i wondered why there is no option for user info, timezone setting etc. this time.)
6- I confirm the new partition settings and installation started
7- installation was about 15-20% and the screen became black screen again, PC is working but I can’t see anything on screen.(like a sleep mode after no action some duration)I don’t know if installation continues or not. I’ve been waiting more than an hour.

What can be the reason?
Should I wait until somethings appears on screen, or should I power off the computer?

2

Hi and welcome to the forum !

Not sure about the reasons, but with some more info you can probably find out :slight_smile: Your CPU and motherboard are supported as far as I can tell, the video, I’m not sure since there is a broad range cards that fall under the radeon umbrella. If you can post the specific card you use there might be a user who can help you.

To get the specifics, in a terminal when booted in the live environment using open source drivers run this command: inxi -Faazi and paste the output in this thread like so:
```
your output here
```
You can, with the specific card version\type, also search this forum for a solution.

3

Thank you Hanzel, I reboot PC, reach live enforcement again run the command you mentioned. Here the section about Graphics


Graphics:
Device-1: AMD RV630 PRO [Radeon HD 2600 PRO] vendor: PC Partner Limited
driver: Radeon v: kernel bus ID: 01:00.0 chip ID: 1002:9589
Display: x11 server: X.org 1.20.10 compositor: gnome-shell
Driver: ati, radeon unloaded: modesetting alternate: fbdev,vesa
Resolution: <missing: xdpyinfo>
OpenGL: renderer: AMD RV630 (DRM 2.50.0 /5.9.16-1-MANJARO LLVM 11.0.0)
v: 3.3 Mesa 20.3.1 compat-v: 3.0 direct render : Yes
4

i could connect wifi. Here is the whole result of “inxi -Faazi” command:

System:
  Kernel: 5.9.16-1-MANJARO x86_64 bits: 64 compiler: gcc v: 10.2.0 
  parameters: BOOT_IMAGE=/boot/vmlinuz-x86_64 lang=en_US keytable=tr tz=UTC 
  misobasedir=manjaro misolabel=MANJARO_GNOME_2021 quiet 
  systemd.show_status=1 driver=free nouveau.modeset=1 i915.modeset=1 
  radeon.modeset=1 
  Desktop: GNOME 3.38.2 tk: GTK 3.24.24 wm: gnome-shell dm: GDM 3.38.2.1 
  Distro: Manjaro Linux 
Machine:
  Type: Desktop Mobo: ASUSTeK model: M3A v: Rev 1.xx serial: <filter> 
  BIOS: American Megatrends v: 1206 date: 06/11/2010 
CPU:
  Info: Quad Core model: AMD Phenom 9500 bits: 64 type: MCP arch: K10 
  family: 10 (16) model-id: 2 stepping: 2 microcode: 1000095 L2 cache: 2 MiB 
  flags: lm nx pae sse sse2 sse3 sse4a svm bogomips: 17606 
  Speed: 1100 MHz min/max: 1100/2200 MHz Core speeds (MHz): 1: 2200 2: 1100 
  3: 1100 4: 1100 
  Vulnerabilities: Type: itlb_multihit status: Not affected 
  Type: l1tf status: Not affected 
  Type: mds status: Not affected 
  Type: meltdown status: Not affected 
  Type: spec_store_bypass status: Not affected 
  Type: spectre_v1 
  mitigation: usercopy/swapgs barriers and __user pointer sanitization 
  Type: spectre_v2 
  mitigation: Full AMD retpoline, STIBP: disabled, RSB filling 
  Type: srbds status: Not affected 
  Type: tsx_async_abort status: Not affected 
Graphics:
  Device-1: AMD RV630 PRO [Radeon HD 2600 PRO] vendor: PC Partner Limited 
  driver: radeon v: kernel bus ID: 01:00.0 chip ID: 1002:9589 
  Display: x11 server: X.org 1.20.10 compositor: gnome-shell 
  driver: ati,radeon unloaded: modesetting alternate: fbdev,vesa 
  resolution: <missing: xdpyinfo> 
  OpenGL: renderer: AMD RV630 (DRM 2.50.0 / 5.9.16-1-MANJARO LLVM 11.0.0) 
  v: 3.3 Mesa 20.3.1 compat-v: 3.0 direct render: Yes 
Audio:
  Device-1: AMD SBx00 Azalia vendor: ASUSTeK driver: snd_hda_intel v: kernel 
  bus ID: 00:14.2 chip ID: 1002:4383 
  Device-2: AMD RV630 HDMI Audio [Radeon HD 2600 PRO/XT / HD 3610] 
  vendor: PC Partner Limited driver: snd_hda_intel v: kernel bus ID: 01:00.1 
  chip ID: 1002:aa08 
  Sound Server: ALSA v: k5.9.16-1-MANJARO 
Network:
  Device-1: Qualcomm Atheros Attansic L1 Gigabit Ethernet 
  vendor: ASUSTeK P5B-MX/WiFi-AP P5KPL-VM driver: atl1 v: kernel port: e000 
  bus ID: 02:00.0 chip ID: 1969:1048 
  IF: enp2s0 state: down mac: <filter> 
  Device-2: Realtek RTL8192CU 802.11n WLAN Adapter type: USB 
  driver: rtl8192cu bus ID: 1-6:4 chip ID: 0bda:8178 serial: <filter> 
  IF: wlp0s19f5u6 state: up mac: <filter> 
  IP v4: <filter> type: dynamic noprefixroute scope: global 
  broadcast: <filter> 
  IP v6: <filter> type: noprefixroute scope: link 
  WAN IP: <filter> 
Drives:
  Local Storage: total: 326.73 GiB used: 188.5 MiB (0.1%) 
  SMART Message: Unable to run smartctl. Root privileges required. 
  ID-1: /dev/sda maj-min: 8:0 vendor: Samsung model: HD321KJ 
  size: 298.09 GiB block size: physical: 512 B logical: 512 B 
  speed: 3.0 Gb/s serial: <filter> rev: 0-12 
  ID-2: /dev/sdb maj-min: 8:16 type: USB vendor: SanDisk 
  model: Ultra USB 3.0 size: 28.64 GiB block size: physical: 512 B 
  logical: 512 B serial: <filter> rev: 1.00 
  SMART Message: Unknown USB bridge. Flash drive/Unsupported enclosure? 
Partition:
  ID-1: / raw size: N/A size: 2.19 GiB used: 188.5 MiB (8.4%) fs: overlay 
  source: ERR-102 
Swap:
  Alert: No Swap data was found. 
Sensors:
  System Temperatures: cpu: 64.0 C mobo: 37.0 C gpu: radeon temp: 76.0 C 
  Fan Speeds (RPM): cpu: 3497 psu: 0 case-1: 0 
  Power: 12v: 11.65 5v: N/A 3.3v: 3.28 vbat: N/A 
Info:
  Processes: 233 Uptime: 1h 38m wakeups: 0 Memory: 2.92 GiB 
  used: 1.59 GiB (54.6%) Init: systemd v: 247 Compilers: gcc: N/A Packages: 
  pacman: 1285 lib: 368 flatpak: 0 Shell: Zsh v: 5.8 
  running in: gnome-terminal inxi: 3.2.01
5

OK. I restart booting and installed manjaro again. It took more than 7 hours, i don’t know why.

If anyone read this post for a solution, i suggest them to wait till installation fully completed. I clicked somewhere on the screen every 3-5 minutes to keep screen alive so it didn’t turn black screen.

6

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