HP Spectre no audio

I’m new to Linux. I just downloaded Manjaro KDE Plasma and installed it. I updated everything, but I don’t have any sound output. Can anyone here help me?

Please post the output of inxi -Fazy, pa-info, and sudo dmesg | egrep -i '(snd|sound|alsa|hda|sof)'. Note if the output of pa-info is too long, run pa-info > ~/pa-info.out, then open the file pa-info.out in your home directory in a text editor, a copy from there.

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inxi -Fazy
Kernel: 5.9.10-1-MANJARO x86_64 bits: 64 compiler: gcc v: 10.2.0
parameters: BOOT_IMAGE=/boot/vmlinuz-5.9-x86_64
root=UUID=0f5539b7-befa-4be8-a776-8ed4f6ff9611 rw quiet apparmor=1
security=apparmor udev.log_priority=3
Desktop: KDE Plasma 5.20.3 tk: Qt 5.15.1 wm: kwin_x11 dm: SDDM
Distro: Manjaro Linux
Type: Convertible System: HP product: HP Spectre x360 Convertible 13-ap0xxx
v: N/A serial: Chassis: type: 31 serial:
Mobo: HP model: 8514 v: 09.72 serial: UEFI: AMI v: F.40
date: 11/29/2019
ID-1: BAT0 charge: 56.7 Wh condition: 56.7/56.7 Wh (100%) volts: 17.4/15.4
model: HP Primary type: Li-ion serial: N/A status: Full
Device-1: hid-0018:04F3:280E.0001-battery model: ELAN2514:00 04F3:280E
serial: N/A charge: N/A status: N/A
Info: Quad Core model: Intel Core i7-8565U bits: 64 type: MT MCP
arch: Kaby Lake family: 6 model-id: 8E (142) stepping: B (11) microcode: DE
L2 cache: 8192 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 bogomips: 32012
Speed: 600 MHz min/max: 400/4600 MHz Core speeds (MHz): 1: 640 2: 650 3: 648
4: 625 5: 613 6: 644 7: 650 8: 654
Vulnerabilities: Type: itlb_multihit status: KVM: VMX unsupported
Type: l1tf status: Not affected
Type: mds mitigation: Clear CPU buffers; SMT vulnerable
Type: meltdown status: Not affected
Type: spec_store_bypass
mitigation: Speculative Store Bypass disabled via prctl and seccomp
Type: spectre_v1
mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Full generic retpoline, IBPB: conditional,
IBRS_FW, STIBP: conditional, RSB filling
Type: srbds mitigation: Microcode
Type: tsx_async_abort status: Not affected
Device-1: Intel UHD Graphics 620 vendor: Hewlett-Packard driver: i915
v: kernel bus ID: 00:02.0 chip ID: 8086:3ea0
Display: x11 server: X. Org 1.20.9 compositor: kwin_x11 driver: intel
unloaded: modesetting alternate: fbdev,vesa display ID: :0 screens: 1
Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.0x11.2")
s-diag: 582mm (22.9")
Monitor-1: eDP1 res: 1920x1080 hz: 120 dpi: 168 size: 290x170mm (11.4x6.7")
diag: 336mm (13.2")
OpenGL: renderer: Mesa Intel UHD Graphics 620 (WHL GT2) v: 4.6 Mesa 20.2.2
direct render: Yes
Device-1: Intel Cannon Point-LP High Definition Audio
vendor: Hewlett-Packard driver: sof-audio-pci
alternate: snd_hda_intel,snd_soc_skl,snd_sof_pci bus ID: 00:1f.3
chip ID: 8086:9dc8
Sound Server: ALSA v: k5.9.10-1-MANJARO
Device-1: Intel Cannon Point-LP CNVi [Wireless-AC] driver: iwlwifi v: kernel
port: 3000 bus ID: 00:14.3 chip ID: 8086:9df0
IF: wlp0s20f3 state: up mac:
Local Storage: total: 715.96 GiB used: 10.40 GiB (1.5%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 vendor: Toshiba model: N/A size: 476.94 GiB block size:
physical: 512 B logical: 512 B speed: 31.6 Gb/s lanes: 4 serial:
rev: AAHA4102 scheme: GPT
ID-2: /dev/sda type: USB vendor: Samsung model: Flash Drive size: 239.02 GiB
block size: physical: 512 B logical: 512 B serial: rev: 1100
scheme: MBR
SMART Message: Unknown USB bridge. Flash drive/Unsupported enclosure?
ID-1: / raw size: 476.64 GiB size: 468.16 GiB (98.22%)
used: 10.40 GiB (2.2%) fs: ext4 dev: /dev/nvme0n1p2
Alert: No Swap data was found.
System Temperatures: cpu: 50.0 C mobo: N/A
Fan Speeds (RPM): N/A
Processes: 274 Uptime: 1h 17m Memory: 15.26 GiB used: 1.74 GiB (11.4%)
Init: systemd v: 246 Compilers: gcc: N/A Packages: pacman: 1222 lib: 359
flatpak: 0 Shell: Bash v: 5.0.18 running in: yakuake inxi: 3.1.08

pa-info > ~/pa-info.out
ls: cannot access ‘/proc/asound/card[0-9]’: No such file or directory
alsactl: save_state:1595: No soundcards found…
cat: /tmp/alsa-info.0JIc1zK69m/alsactl.tmp: No such file or directory
dmesg: read kernel buffer failed: Operation not permitted

sudo dmesg | egrep -i ‘(snd|sound|alsa|hda|sof)’
[ 0.396100] pps_core: Software ver. 5.3.6 - Copyright 2005-2007 Rodolfo Giometti giometti@linux.it
[ 0.544542] PCI-DMA: Using software bounce buffering for IO (SWIOTLB)
[ 0.544543] software IO TLB: mapped [mem 0x4139f000-0x4539f000] (64MB)
[ 2.154114] snd_hda_intel 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if info 0x040100
[ 2.154120] snd_hda_intel 0000:00:1f.3: Digital mics found on Skylake+ platform, using SOF driver
[ 2.439543] snd_soc_skl 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if info 0x040100
[ 2.439549] snd_soc_skl 0000:00:1f.3: Digital mics found on Skylake+ platform, using SOF driver
[ 2.533849] sof-audio-pci 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if info 0x040100
[ 2.533855] sof-audio-pci 0000:00:1f.3: Digital mics found on Skylake+ platform, using SOF driver
[ 2.533867] sof-audio-pci 0000:00:1f.3: enabling device (0000 -> 0002)
[ 2.534212] sof-audio-pci 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if 0x040100
[ 3.449995] sof-audio-pci 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 3.456210] sof-audio-pci 0000:00:1f.3: use msi interrupt mode
[ 3.518304] sof-audio-pci 0000:00:1f.3: hda codecs found, mask 5
[ 3.518307] sof-audio-pci 0000:00:1f.3: using HDA machine driver skl_hda_dsp_generic now
[ 3.518312] sof-audio-pci 0000:00:1f.3: DMICs detected in NHLT tables: 2
[ 3.518446] sof-audio-pci 0000:00:1f.3: Direct firmware load for intel/sof/sof-cnl.ri failed with error -2
[ 3.518448] sof-audio-pci 0000:00:1f.3: error: request firmware intel/sof/sof-cnl.ri failed err: -2
[ 3.518450] sof-audio-pci 0000:00:1f.3: error: failed to load DSP firmware -2
[ 3.518874] sof-audio-pci 0000:00:1f.3: error: sof_probe_work failed err: -2

Please run sudo pacman -Syu sof-firmware and try rebooting.


-2 means ENOENT, means “no such file or directory”.

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Thank you so much!!! It worked! I’ve been working on this since 4am lol. Thank you!

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