Headphones are not detected

marcoflcn · 11 March 2021 11:54

Hello,

this morning my laptop stops recognize any headphone from jack input.

I share some information often asked in other similar posts:

System

My laptop is a Starlab MKIV running following Manjaro version:

[marcoflcn@pc ~]$ uname -a
Linux pc 5.11.2-1-MANJARO #1 SMP PREEMPT Fri Feb 26 12:17:53 UTC 2021 x86_64 GNU/Linux

I also tried to run with older stable versions.

Audio

[marcoflcn@pc ~]$ sudo fuser -v /dev/snd/*
                     USER        PID ACCESS COMMAND
/dev/snd/controlC0:  marcoflcn   1223 F.... pulseaudio

[marcoflcn@pc ~]$ pacmd list-cards
1 card(s) available.
    index: 0
	name: <alsa_card.pci-0000_00_1f.3>
	driver: <module-alsa-card.c>
	owner module: 6
	properties:
		alsa.card = "0"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0xb1210000 irq 149"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1f.3"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "02c8"
		device.product.name = "Comet Lake PCH-LP cAVS"
		device.form_factor = "internal"
		device.string = "0"
		device.description = "Built-in Audio"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	profiles:
		input:analog-stereo: Analog Stereo Input (priority 65, available: unknown)
		output:analog-stereo: Analog Stereo Output (priority 6500, available: unknown)
		output:analog-stereo+input:analog-stereo: Analog Stereo Duplex (priority 6565, available: unknown)
		output:hdmi-stereo: Digital Stereo (HDMI) Output (priority 5900, available: no)
		output:hdmi-stereo+input:analog-stereo: Digital Stereo (HDMI) Output + Analog Stereo Input (priority 5965, available: no)
		output:hdmi-surround: Digital Surround 5.1 (HDMI) Output (priority 800, available: no)
		output:hdmi-surround+input:analog-stereo: Digital Surround 5.1 (HDMI) Output + Analog Stereo Input (priority 865, available: no)
		output:hdmi-surround71: Digital Surround 7.1 (HDMI) Output (priority 800, available: no)
		output:hdmi-surround71+input:analog-stereo: Digital Surround 7.1 (HDMI) Output + Analog Stereo Input (priority 865, available: no)
		output:hdmi-stereo-extra1: Digital Stereo (HDMI 2) Output (priority 5700, available: no)
		output:hdmi-stereo-extra1+input:analog-stereo: Digital Stereo (HDMI 2) Output + Analog Stereo Input (priority 5765, available: no)
		output:hdmi-surround-extra1: Digital Surround 5.1 (HDMI 2) Output (priority 600, available: no)
		output:hdmi-surround-extra1+input:analog-stereo: Digital Surround 5.1 (HDMI 2) Output + Analog Stereo Input (priority 665, available: no)
		output:hdmi-surround71-extra1: Digital Surround 7.1 (HDMI 2) Output (priority 600, available: no)
		output:hdmi-surround71-extra1+input:analog-stereo: Digital Surround 7.1 (HDMI 2) Output + Analog Stereo Input (priority 665, available: no)
		output:hdmi-stereo-extra2: Digital Stereo (HDMI 3) Output (priority 5700, available: no)
		output:hdmi-stereo-extra2+input:analog-stereo: Digital Stereo (HDMI 3) Output + Analog Stereo Input (priority 5765, available: no)
		output:hdmi-surround-extra2: Digital Surround 5.1 (HDMI 3) Output (priority 600, available: no)
		output:hdmi-surround-extra2+input:analog-stereo: Digital Surround 5.1 (HDMI 3) Output + Analog Stereo Input (priority 665, available: no)
		output:hdmi-surround71-extra2: Digital Surround 7.1 (HDMI 3) Output (priority 600, available: no)
		output:hdmi-surround71-extra2+input:analog-stereo: Digital Surround 7.1 (HDMI 3) Output + Analog Stereo Input (priority 665, available: no)
		output:hdmi-stereo-extra3: Digital Stereo (HDMI 4) Output (priority 5700, available: no)
		output:hdmi-stereo-extra3+input:analog-stereo: Digital Stereo (HDMI 4) Output + Analog Stereo Input (priority 5765, available: no)
		output:hdmi-surround-extra3: Digital Surround 5.1 (HDMI 4) Output (priority 600, available: no)
		output:hdmi-surround-extra3+input:analog-stereo: Digital Surround 5.1 (HDMI 4) Output + Analog Stereo Input (priority 665, available: no)
		output:hdmi-surround71-extra3: Digital Surround 7.1 (HDMI 4) Output (priority 600, available: no)
		output:hdmi-surround71-extra3+input:analog-stereo: Digital Surround 7.1 (HDMI 4) Output + Analog Stereo Input (priority 665, available: no)
		output:hdmi-stereo-extra4: Digital Stereo (HDMI 5) Output (priority 5700, available: no)
		output:hdmi-stereo-extra4+input:analog-stereo: Digital Stereo (HDMI 5) Output + Analog Stereo Input (priority 5765, available: no)
		output:hdmi-surround-extra4: Digital Surround 5.1 (HDMI 5) Output (priority 600, available: no)
		output:hdmi-surround-extra4+input:analog-stereo: Digital Surround 5.1 (HDMI 5) Output + Analog Stereo Input (priority 665, available: no)
		output:hdmi-surround71-extra4: Digital Surround 7.1 (HDMI 5) Output (priority 600, available: no)
		output:hdmi-surround71-extra4+input:analog-stereo: Digital Surround 7.1 (HDMI 5) Output + Analog Stereo Input (priority 665, available: no)
		off: Off (priority 0, available: unknown)
	active profile: <output:analog-stereo+input:analog-stereo>
	sinks:
		alsa_output.pci-0000_00_1f.3.analog-stereo/#0: Built-in Audio Analog Stereo
	sources:
		alsa_output.pci-0000_00_1f.3.analog-stereo.monitor/#0: Monitor of Built-in Audio Analog Stereo
		alsa_input.pci-0000_00_1f.3.analog-stereo/#1: Built-in Audio Analog Stereo
	ports:
		analog-input-mic: Microphone 1 (priority 8700, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-input-headphone-mic: Microphone 2 (priority 8700, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-input-headset-mic: Headset Microphone (priority 8800, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-speakers"
		hdmi-output-0: HDMI / DisplayPort (priority 5900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-1: HDMI / DisplayPort 2 (priority 5800, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-2: HDMI / DisplayPort 3 (priority 5700, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-3: HDMI / DisplayPort 4 (priority 5600, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"
		hdmi-output-4: HDMI / DisplayPort 5 (priority 5500, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "video-display"

[marcoflcn@pc ~]$ pacmd list-sinks
1 sink(s) available.
  * index: 0
	name: <alsa_output.pci-0000_00_1f.3.analog-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE
	priority: 9039
	volume: front-left: 30129 /  46% / -20,25 dB,   front-right: 30129 /  46% / -20,25 dB
	        balance 0,00
	base volume: 65536 / 100% / 0,00 dB
	volume steps: 65537
	muted: no
	current latency: 0,00 ms
	max request: 0 KiB
	max rewind: 0 KiB
	monitor source: 0
	sample spec: s16le 2ch 44100Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 0
	configured latency: 0,00 ms; range is 0,50 .. 2000,00 ms
	card: 0 <alsa_card.pci-0000_00_1f.3>
	module: 6
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "ALC256 Analog"
		alsa.id = "ALC256 Analog"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "0"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0xb1210000 irq 149"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1f.3"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "02c8"
		device.product.name = "Comet Lake PCH-LP cAVS"
		device.form_factor = "internal"
		device.string = "front:0"
		device.buffering.buffer_size = "352800"
		device.buffering.fragment_size = "176400"
		device.access_mode = "mmap+timer"
		device.profile.name = "analog-stereo"
		device.profile.description = "Analog Stereo"
		device.description = "Built-in Audio Analog Stereo"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-speakers"
	active port: <analog-output-speaker>

[marcoflcn@pc ~]$ pacmd list-sink-inputs
0 sink input(s) available.

Already tested

I read different posts and did some test without success:

moving ~/.config/pulse to pulse.backup and reboot
run alsactl restore with the following output

[marcoflcn@pc ~]$ alsactl restore
alsactl: state_lock:125: file /var/lib/alsa/asound.state lock error: File exists
alsactl: load_state:1683: Cannot open /var/lib/alsa/asound.state for reading: File exists
alsa-lib parser.c:260:(error_node) UCM is not supported for this HDA model (HDA Intel PCH at 0xb1210000 irq 149)
alsa-lib main.c:1014:(snd_use_case_mgr_open) error: failed to import hw:0 use case configuration -6
Found hardware: "HDA-Intel" "Realtek ALC256" "HDA:10ec0256,10ec111e,00100002 HDA:8086280b,80860101,00100000" "0x10ec" "0x119e"
Hardware is initialized using a generic method

Thanks in advance for the help you can give me.

nikgnomic · 11 March 2021 16:02

Welcome to Manjaro

The manufacturer’s website recommends using this:

https://support.starlabs.systems/kb/known-issues/labtop-mk-iv-external-audio-not-detected
echo "options snd-hda-intel model=headset-mode" | sudo tee -a /etc/modprobe.d/alsa-base.conf`
Please note, you will need to reboot for the changes to take effect

After reboot, check pacmd list-sinks again to see if you now have a port for analog-output-headphones in addition to analog-output-speaker

If the Headphone output is still not detected, please post response to:

sudo alsa-info.sh --upload

marcoflcn · 11 March 2021 17:43

Hi @nikgnomic ,

thanks for the welcome and for your reply.

I tried the manufacturer’s recommendation but now I have also the Analog Stereo Duplex unavailable.

I run list-sinks with the following result:

[marcoflcn@pc ~]$ pacmd list-sinks
1 sink(s) available.
  * index: 0
	name: <alsa_output.pci-0000_00_1f.3.analog-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: IDLE
	suspend cause: (none)
	priority: 9039
	volume: front-left: 30129 /  46% / -20,25 dB,   front-right: 30129 /  46% / -20,25 dB
	        balance 0,00
	base volume: 65536 / 100% / 0,00 dB
	volume steps: 65537
	muted: yes
	current latency: 39,29 ms
	max request: 6 KiB
	max rewind: 6 KiB
	monitor source: 0
	sample spec: s16le 2ch 44100Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 1
	configured latency: 40,00 ms; range is 0,50 .. 2000,00 ms
	card: 0 <alsa_card.pci-0000_00_1f.3>
	module: 6
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "ALC256 Analog"
		alsa.id = "ALC256 Analog"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "0"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0xb1210000 irq 149"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1f.3"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "02c8"
		device.product.name = "Comet Lake PCH-LP cAVS"
		device.form_factor = "internal"
		device.string = "front:0"
		device.buffering.buffer_size = "352800"
		device.buffering.fragment_size = "176400"
		device.access_mode = "mmap+timer"
		device.profile.name = "analog-stereo"
		device.profile.description = "Analog Stereo"
		device.description = "Built-in Audio Analog Stereo"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-speakers"
	active port: <analog-output-speaker>

The laptop still can’t detect headphones.
Alsa info are uploaded at this link http://alsa-project.org/db/?f=4027f84e7780164b7511adaa5902fc7b27ee9cf5

Thank you for your help

nikgnomic · 13 March 2021 03:33

ALSA data is showing 2 modprobe options

!!Modprobe options (Sound related)
!!--------------------------------

snd_hda_intel: model=dell-headset-multi
snd_hda_intel: model=headset-mode

I suggest you use this command to find the non-recommended option and remove it

grep -n snd /etc/modprobe.d/*.conf

marcoflcn · 13 March 2021 09:07

I tried the following without success:

remove only snd_hda_intel: model=dell-headset-multi and reboot
remove only snd_hda_intel: model=headset-mode and reboot
remove both and reboot

Now I have the /etc/modprobe.d/alsa-base.conf file with just the snd_hda_intel: model=dell-headset-multi cause is the only option that enable double duplex and, apparently, detect headset microphone.

My status now is the following:

[marcoflcn@pc ~]$ pacmd list-sinks
1 sink(s) available.
  * index: 0
	name: <alsa_output.pci-0000_00_1f.3.analog-stereo>
	driver: <module-alsa-card.c>
	flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
	state: SUSPENDED
	suspend cause: IDLE
	priority: 9039
	volume: front-left: 30129 /  46% / -20,25 dB,   front-right: 30129 /  46% / -20,25 dB
	        balance 0,00
	base volume: 65536 / 100% / 0,00 dB
	volume steps: 65537
	muted: no
	current latency: 0,00 ms
	max request: 0 KiB
	max rewind: 0 KiB
	monitor source: 0
	sample spec: s16le 2ch 44100Hz
	channel map: front-left,front-right
	             Stereo
	used by: 0
	linked by: 0
	configured latency: 0,00 ms; range is 0,50 .. 2000,00 ms
	card: 0 <alsa_card.pci-0000_00_1f.3>
	module: 6
	properties:
		alsa.resolution_bits = "16"
		device.api = "alsa"
		device.class = "sound"
		alsa.class = "generic"
		alsa.subclass = "generic-mix"
		alsa.name = "ALC256 Analog"
		alsa.id = "ALC256 Analog"
		alsa.subdevice = "0"
		alsa.subdevice_name = "subdevice #0"
		alsa.device = "0"
		alsa.card = "0"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0xb1210000 irq 149"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1f.3"
		sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "02c8"
		device.product.name = "Comet Lake PCH-LP cAVS"
		device.form_factor = "internal"
		device.string = "front:0"
		device.buffering.buffer_size = "352800"
		device.buffering.fragment_size = "176400"
		device.access_mode = "mmap+timer"
		device.profile.name = "analog-stereo"
		device.profile.description = "Analog Stereo"
		device.description = "Built-in Audio Analog Stereo"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	ports:
		analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-speakers"
	active port: <analog-output-speaker>

I uploaded again alsa info here http://alsa-project.org/db/?f=c7994be630cd02a10f727c3f0db722f4f150387f

I will never thank you enough for your time

nikgnomic · 15 March 2021 17:04

Modprobe option dell-headset-multi is still making a mess of your audio system

It is creating a third microphone input

!!ALSA/HDA dmesg
[    2.789113] snd_hda_codec_realtek hdaudioC0D0:    inputs:
[    2.789114] snd_hda_codec_realtek hdaudioC0D0:      Headset Mic=0x19
[    2.789116] snd_hda_codec_realtek hdaudioC0D0:      Headphone Mic=0x1a
[    2.789117] snd_hda_codec_realtek hdaudioC0D0:      Mic=0x18

but you only have an internal mic and 1 3.5mm jack for an external mic so a third microphone connection is useless

and it is also creating an ALSA control in !!Amixer output
Simple mixer control 'Headphone Mic Boost',0
In the place where I would expect to see the control for the Headphone level

Please remove this modprobe option and reboot system
and then get alsa-info data again with no modprobe options

I also suggest you install package alsa-tools
and run this command to check the headset jack

sudo hdajacksensetest --card=0

Use this command with headset plugged in and unplugged to see if it detects either the headphones or headset microphone
and post the response here for when the headset is plugged in

marcoflcn · 16 March 2021 08:09

Thanks for the explanation, I’m happy I can learn something from this at least

As you suggested, I also removed dell-headset-multi from my config and rebooted.
Now my /etc/modprobe.d/alsa-base.conf file is empty.

I run sudo hdajacksensetest --card=0 both with and without jack inserted and I alsways get the same result:

[marcoflcn@pc ~]$ sudo hdajacksensetest --card=0
Pin 0x18 (Black Mic, Right side): present = No

I tried with different headphones to be sure the problem is not on the device but I got always the same result.

New alsa info are at this link http://alsa-project.org/db/?f=23690679f0f4be8609509744c29d1479b884ddda

marcoflcn · 23 March 2021 14:30

I did a new test connecting the headset to the jack port of an usb-c hub.
I have the same output than laptop’s jack, so I think is not related to the port.

marcoflcn · 23 March 2021 16:29

I solved!
The last firmware update was not complete.
I reinstalled it from a source provided by the manufacturer and now sound is back.

Thank you again for your help

system · 7 April 2021 16:30

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