Headphone audio and micro stopped working

Hello, I installed linux manjaro a day ago. As far as I remember, the sound was originally there, now neither headphones connected via jack nor microphone work. Could you please help…

inxi -Fazy                                                       ✔ 
System:
  Kernel: 5.15.78-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-5.15-x86_64
    root=UUID=91ff5b58-740e-4e16-8238-16578c33ba26 rw quiet splash apparmor=1
    security=apparmor udev.log_priority=3
  Desktop: GNOME v: 43.1 tk: GTK v: 3.24.34 wm: gnome-shell dm: GDM v: 43.0
    Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Laptop System: HUAWEI product: KLVL-WXXW v: M1010
    serial: <superuser required>
  Mobo: HUAWEI model: KLVL-WXXW-PCB v: M1010 serial: <superuser required>
    UEFI: HUAWEI v: 1.07 date: 12/03/2021
Battery:
  ID-1: BAT0 charge: 30.2 Wh (54.4%) condition: 55.5/54.9 Wh (101.0%)
    volts: 7.7 min: 7.6 model: Sunwoda- HB4593R1ECW-22T0 type: Li-ion
    serial: <filter> status: discharging cycles: 43
CPU:
  Info: model: AMD Ryzen 5 5500U with Radeon Graphics bits: 64 type: MT MCP
    arch: Zen 2 gen: 3 level: v3 note: check built: 2020-22
    process: TSMC n7 (7nm) family: 0x17 (23) model-id: 0x68 (104) stepping: 1
    microcode: 0x8608102
  Topology: cpus: 1x cores: 6 tpc: 2 threads: 12 smt: enabled cache:
    L1: 384 KiB desc: d-6x32 KiB; i-6x32 KiB L2: 3 MiB desc: 6x512 KiB L3: 8 MiB
    desc: 2x4 MiB
  Speed (MHz): avg: 1533 high: 2706 min/max: 1400/4056 boost: enabled
    scaling: driver: acpi-cpufreq governor: schedutil cores: 1: 1397 2: 1397
    3: 1397 4: 1397 5: 1397 6: 1397 7: 2706 8: 1397 9: 1397 10: 1723 11: 1397
    12: 1397 bogomips: 50325
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
  Vulnerabilities:
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: mmio_stale_data status: Not affected
  Type: retbleed mitigation: untrained return thunk; SMT enabled with STIBP
    protection
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl and seccomp
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, STIBP:
    always-on, RSB filling, PBRSB-eIBRS: Not affected
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: AMD Lucienne driver: amdgpu v: kernel arch: GCN-5.1 code: Vega-2
    process: TSMC n7 (7nm) built: 2018-21 pcie: gen: 3 speed: 8 GT/s lanes: 16
    link-max: gen: 4 speed: 16 GT/s ports: active: eDP-1 empty: DP-1,HDMI-A-1
    bus-ID: 03:00.0 chip-ID: 1002:164c class-ID: 0300 temp: 37.0 C
  Device-2: IMC Networks HD Camera type: USB driver: uvcvideo bus-ID: 3-4:3
    chip-ID: 13d3:5476 class-ID: fe01 serial: <filter>
  Display: wayland server: X.org v: 1.21.1.4 with: Xwayland v: 22.1.5
    compositor: gnome-shell driver: gpu: amdgpu display-ID: 0
  Monitor-1: eDP-1 model: BOE Display 0x0893 built: 2019 res: 2160x1440
    dpi: 185 gamma: 1.2 size: 296x197mm (11.65x7.76") diag: 356mm (14")
    ratio: 3:2 modes: max: 2160x1440 min: 640x480
  API: OpenGL v: 4.6 Mesa 22.2.3 renderer: AMD Radeon Graphics (renoir LLVM
    14.0.6 DRM 3.42 5.15.78-1-MANJARO) direct render: Yes
Audio:
  Device-1: AMD Renoir Radeon High Definition Audio driver: snd_hda_intel
    v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16 link-max: gen: 4
    speed: 16 GT/s bus-ID: 03:00.1 chip-ID: 1002:1637 class-ID: 0403
  Device-2: AMD ACP/ACP3X/ACP6x Audio Coprocessor driver: snd_rn_pci_acp3x
    v: kernel alternate: snd_pci_acp3x,snd_pci_acp5x pcie: gen: 3 speed: 8 GT/s
    lanes: 16 link-max: gen: 4 speed: 16 GT/s bus-ID: 03:00.5
    chip-ID: 1022:15e2 class-ID: 0480
  Sound API: ALSA v: k5.15.78-1-MANJARO running: yes
  Sound Server-1: JACK v: 1.9.21 running: no
  Sound Server-2: PulseAudio v: 16.1 running: yes
  Sound Server-3: PipeWire v: 0.3.59 running: yes
Network:
  Device-1: Realtek RTL8822CE 802.11ac PCIe Wireless Network Adapter
    vendor: & Tele RSH driver: rtw_8822ce v: N/A modules: rtw88_8822ce pcie:
    gen: 1 speed: 2.5 GT/s lanes: 1 port: 2000 bus-ID: 01:00.0
    chip-ID: 10ec:c822 class-ID: 0280
  IF: wlp1s0 state: up mac: <filter>
Bluetooth:
  Device-1: Realtek 802.11ac WLAN Adapter type: USB driver: btusb v: 0.8
    bus-ID: 3-3:2 chip-ID: 1358:c123 class-ID: e001 serial: <filter>
  Report: rfkill ID: hci0 rfk-id: 0 state: down bt-service: enabled,running
    rfk-block: hardware: no software: yes address: see --recommends
Drives:
  Local Storage: total: 476.94 GiB used: 23.87 GiB (5.0%)
  SMART Message: Required tool smartctl not installed. Check --recommends
  ID-1: /dev/nvme0n1 maj-min: 259:0 model: 311CD0512GB size: 476.94 GiB
    block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s lanes: 4
    type: SSD serial: <filter> rev: EDFOB0.6 temp: 29.9 C scheme: GPT
Partition:
  ID-1: / raw-size: 476.64 GiB size: 468.09 GiB (98.21%) used: 23.87 GiB (5.1%)
    fs: ext4 dev: /dev/nvme0n1p2 maj-min: 259:2
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
    used: 312 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
Swap:
  Alert: No swap data was found.
Sensors:
  System Temperatures: cpu: 41.9 C mobo: N/A gpu: amdgpu temp: 38.0 C
  Fan Speeds (RPM): N/A
Info:
  Processes: 324 Uptime: 4m wakeups: 1 Memory: 14.98 GiB used: 1.99 GiB (13.3%)
  Init: systemd v: 251 default: graphical tool: systemctl Compilers:
  gcc: 12.2.0 clang: 14.0.6 Packages: pm: pacman pkgs: 1256 libs: 309
  tools: gnome-software,pamac,yay pm: flatpak pkgs: 0 Shell: Zsh v: 5.9
  running-in: gnome-terminal inxi: 3.3.23

Hello,

You have both sound servers running. Install manjaro-pipewire to continue with Pipewire, or install manjaro-pulse if you want to continue with Pulse.
Make sure your system is fully updated.
sudo pacman-mirrors -f5 && sudo pacman -Syyu

manjaro-pulse is included on manjaro-gnome-21.3.7 ISO and does not need installing

Users wanting to using PulseAudio only can mask pipewire socket and service

systemctl --user mask pipewire.socket pipewire.service

I installed manjaro-pipe wire, but the audio still doesn’t work, could you help again…

inxi -Fazy                                                       ✔ 
System:
  Kernel: 5.15.78-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-5.15-x86_64
    root=UUID=91ff5b58-740e-4e16-8238-16578c33ba26 rw quiet splash apparmor=1
    security=apparmor udev.log_priority=3
  Desktop: GNOME v: 43.1 tk: GTK v: 3.24.34 wm: gnome-shell dm: GDM v: 43.0
    Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Laptop System: HUAWEI product: KLVL-WXXW v: M1010
    serial: <superuser required>
  Mobo: HUAWEI model: KLVL-WXXW-PCB v: M1010 serial: <superuser required>
    UEFI: HUAWEI v: 1.07 date: 12/03/2021
Battery:
  ID-1: BAT0 charge: 21.5 Wh (38.7%) condition: 55.5/54.9 Wh (101.0%)
    volts: 7.5 min: 7.6 model: Sunwoda- HB4593R1ECW-22T0 type: Li-ion
    serial: <filter> status: discharging cycles: 43
CPU:
  Info: model: AMD Ryzen 5 5500U with Radeon Graphics bits: 64 type: MT MCP
    arch: Zen 2 gen: 3 level: v3 note: check built: 2020-22
    process: TSMC n7 (7nm) family: 0x17 (23) model-id: 0x68 (104) stepping: 1
    microcode: 0x8608102
  Topology: cpus: 1x cores: 6 tpc: 2 threads: 12 smt: enabled cache:
    L1: 384 KiB desc: d-6x32 KiB; i-6x32 KiB L2: 3 MiB desc: 6x512 KiB L3: 8 MiB
    desc: 2x4 MiB
  Speed (MHz): avg: 1397 high: 1400 min/max: 1400/4056 boost: enabled
    scaling: driver: acpi-cpufreq governor: schedutil cores: 1: 1397 2: 1397
    3: 1397 4: 1390 5: 1400 6: 1397 7: 1400 8: 1397 9: 1397 10: 1398 11: 1398
    12: 1397 bogomips: 50323
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
  Vulnerabilities:
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: mmio_stale_data status: Not affected
  Type: retbleed mitigation: untrained return thunk; SMT enabled with STIBP
    protection
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl and seccomp
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, STIBP:
    always-on, RSB filling, PBRSB-eIBRS: Not affected
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: AMD Lucienne driver: amdgpu v: kernel arch: GCN-5.1 code: Vega-2
    process: TSMC n7 (7nm) built: 2018-21 pcie: gen: 3 speed: 8 GT/s lanes: 16
    link-max: gen: 4 speed: 16 GT/s ports: active: eDP-1 empty: DP-1,HDMI-A-1
    bus-ID: 03:00.0 chip-ID: 1002:164c class-ID: 0300 temp: 45.0 C
  Device-2: IMC Networks HD Camera type: USB driver: uvcvideo bus-ID: 3-4:3
    chip-ID: 13d3:5476 class-ID: fe01 serial: <filter>
  Display: wayland server: X.org v: 1.21.1.4 with: Xwayland v: 22.1.5
    compositor: gnome-shell driver: gpu: amdgpu display-ID: 0
  Monitor-1: eDP-1 model: BOE Display 0x0893 built: 2019 res: 2160x1440
    dpi: 185 gamma: 1.2 size: 296x197mm (11.65x7.76") diag: 356mm (14")
    ratio: 3:2 modes: max: 2160x1440 min: 640x480
  API: OpenGL v: 4.6 Mesa 22.2.3 renderer: AMD Radeon Graphics (renoir LLVM
    14.0.6 DRM 3.42 5.15.78-1-MANJARO) direct render: Yes
Audio:
  Device-1: AMD Renoir Radeon High Definition Audio driver: snd_hda_intel
    v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16 link-max: gen: 4
    speed: 16 GT/s bus-ID: 03:00.1 chip-ID: 1002:1637 class-ID: 0403
  Device-2: AMD ACP/ACP3X/ACP6x Audio Coprocessor driver: snd_rn_pci_acp3x
    v: kernel alternate: snd_pci_acp3x,snd_pci_acp5x pcie: gen: 3 speed: 8 GT/s
    lanes: 16 link-max: gen: 4 speed: 16 GT/s bus-ID: 03:00.5
    chip-ID: 1022:15e2 class-ID: 0480
  Sound API: ALSA v: k5.15.78-1-MANJARO running: yes
  Sound Server-1: PulseAudio v: 16.1 running: no
  Sound Server-2: PipeWire v: 0.3.59 running: yes
Network:
  Device-1: Realtek RTL8822CE 802.11ac PCIe Wireless Network Adapter
    vendor: & Tele RSH driver: rtw_8822ce v: N/A modules: rtw88_8822ce pcie:
    gen: 1 speed: 2.5 GT/s lanes: 1 port: 2000 bus-ID: 01:00.0
    chip-ID: 10ec:c822 class-ID: 0280
  IF: wlp1s0 state: up mac: <filter>
Bluetooth:
  Device-1: Realtek 802.11ac WLAN Adapter type: USB driver: btusb v: 0.8
    bus-ID: 3-3:2 chip-ID: 1358:c123 class-ID: e001 serial: <filter>
  Report: rfkill ID: hci0 rfk-id: 0 state: down bt-service: enabled,running
    rfk-block: hardware: no software: yes address: see --recommends
Drives:
  Local Storage: total: 476.94 GiB used: 24.58 GiB (5.2%)
  SMART Message: Required tool smartctl not installed. Check --recommends
  ID-1: /dev/nvme0n1 maj-min: 259:0 model: 311CD0512GB size: 476.94 GiB
    block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s lanes: 4
    type: SSD serial: <filter> rev: EDFOB0.6 temp: 29.9 C scheme: GPT
Partition:
  ID-1: / raw-size: 476.64 GiB size: 468.09 GiB (98.21%) used: 24.58 GiB (5.3%)
    fs: ext4 dev: /dev/nvme0n1p2 maj-min: 259:2
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
    used: 312 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
Swap:
  Alert: No swap data was found.
Sensors:
  System Temperatures: cpu: 53.1 C mobo: N/A gpu: amdgpu temp: 45.0 C
  Fan Speeds (RPM): N/A
Info:
  Processes: 331 Uptime: 1m wakeups: 1 Memory: 14.98 GiB used: 2.44 GiB (16.3%)
  Init: systemd v: 251 default: graphical tool: systemctl Compilers:
  gcc: 12.2.0 clang: 14.0.6 Packages: pm: pacman pkgs: 1258 libs: 309
  tools: gnome-software,pamac,yay pm: flatpak pkgs: 0 Shell: Zsh v: 5.9
  running-in: gnome-terminal inxi: 3.3.23