GoPro + Atomos Connect: Webcam video not working (only primary colours in vertical bars)

Support Graphics & Display
1

Hi

I’m trying to get met GoPro Hero 7 working as a webcam so I bought an Atomos Connect 4K capture card and when I try to use it, it does not seem to work out of the box.

  1. In Cheese, I see a video feed but it seems to have a slight delay.
  2. When I open Google Meet or Microsoft Teams and select the “USB video” setting I get this weird screen that just shows the primary colors in vertical bars, like those old TV channels that had no programming. → Solved: this is because of my GoPro shutting down unwanted.

I can’t seem to figure out what I’m doing wrong here and my Google skills are coming up short.

Any help would be welcome.

The screen:

Schermafdruk van 2022-02-27 16-51-41
Schermafdruk van 2022-02-27 16-51-411874×1056 3.88 KB

inxi output:

System:
  Kernel: 5.15.21-1-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-5.15-x86_64
    root=UUID=221560a5-3f1c-47a5-972c-a19c5b904970 rw quiet
    cryptdevice=UUID=217d51cf-60d8-41d9-baf9-4cfe69b36363:luks-217d51cf-60d8-41d9-baf9-4cfe69b36363
    root=/dev/mapper/luks-217d51cf-60d8-41d9-baf9-4cfe69b36363
    resume=/dev/mapper/luks-c5808056-670f-494e-8d35-2bb6fdfab985
    udev.log_priority=3 nvidia-drm.modeset=1
  Desktop: GNOME 41.3 tk: GTK 3.24.31 wm: gnome-shell dm: GDM 41.3
    Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Laptop System: Dell product: Precision 5540 v: N/A
    serial: <superuser required> Chassis: type: 10 serial: <superuser required>
  Mobo: Dell model: 0FMYX6 v: A00 serial: <superuser required> UEFI: Dell
    v: 1.10.0 date: 03/04/2021
Battery:
  ID-1: BAT0 charge: 69.2 Wh (94.8%) condition: 73.0/97.0 Wh (75.2%)
    volts: 12.8 min: 11.4 model: SMP DELL GPM0365 type: Li-ion serial: <filter>
    status: Charging
Memory:
  RAM: total: 30.99 GiB used: 14.09 GiB (45.5%)
  RAM Report:
    permissions: Unable to run dmidecode. Root privileges required.
CPU:
  Info: model: Intel Core i9-9880H bits: 64 type: MT MCP arch: Coffee Lake
    family: 6 model-id: 0x9E (158) stepping: 0xD (13) microcode: 0xEA
  Topology: cpus: 1x cores: 8 tpc: 2 threads: 16 smt: enabled cache:
    L1: 512 KiB desc: d-8x32 KiB; i-8x32 KiB L2: 2 MiB desc: 8x256 KiB
    L3: 16 MiB desc: 1x16 MiB
  Speed (MHz): avg: 1301 high: 4260 min/max: 800/4800 scaling:
    driver: intel_pstate governor: powersave cores: 1: 900 2: 900 3: 1844
    4: 981 5: 849 6: 865 7: 846 8: 805 9: 900 10: 900 11: 900 12: 824 13: 811
    14: 1351 15: 4260 16: 2893 bogomips: 73625
  Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat
    arch_capabilities arch_perfmon art avx avx2 bmi1 bmi2 bts clflush
    clflushopt cmov constant_tsc cpuid cpuid_fault cx16 cx8 de ds_cpl dtes64
    dtherm dts epb ept ept_ad erms est f16c flexpriority flush_l1d fma fpu
    fsgsbase fxsr ht hwp hwp_act_window hwp_epp hwp_notify ibpb ibrs
    ibrs_enhanced ida intel_pt invpcid invpcid_single lahf_lm lm mca mce
    md_clear mmx monitor movbe mpx msr mtrr nonstop_tsc nopl nx pae pat pbe
    pcid pclmulqdq pdcm pdpe1gb pebs pge pln pni popcnt pse pse36 pts rdrand
    rdseed rdtscp rep_good sdbg sep sgx sgx_lc smap smep smx ss ssbd sse sse2
    sse4_1 sse4_2 ssse3 stibp syscall tm tm2 tpr_shadow tsc tsc_adjust
    tsc_deadline_timer vme vmx vnmi vpid x2apic xgetbv1 xsave xsavec xsaveopt
    xsaves xtopology xtpr
  Vulnerabilities:
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: spec_store_bypass
    mitigation: Speculative Store Bypass disabled via prctl and seccomp
  Type: spectre_v1
    mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2
    mitigation: Enhanced IBRS, IBPB: conditional, RSB filling
  Type: srbds mitigation: TSX disabled
  Type: tsx_async_abort mitigation: TSX disabled
Graphics:
  Device-1: Intel CoffeeLake-H GT2 [UHD Graphics 630] vendor: Dell
    driver: i915 v: kernel bus-ID: 00:02.0 chip-ID: 8086:3e9b class-ID: 0300
  Device-2: NVIDIA TU117GLM [Quadro T2000 Mobile / Max-Q] driver: nvidia
    v: 510.47.03 alternate: nouveau,nvidia_drm bus-ID: 01:00.0
    chip-ID: 10de:1fb8 class-ID: 0302
  Device-3: Microdia Integrated_Webcam_HD type: USB driver: uvcvideo
    bus-ID: 1-12:5 chip-ID: 0c45:6723 class-ID: 0e02
  Device-4: MacroSilicon USB Video type: USB
    driver: hid-generic,snd-usb-audio,usbhid,uvcvideo bus-ID: 1-5.3.1:41
    chip-ID: 534d:2109 class-ID: 0300
  Display: wayland server: X.org 1.21.1.3 compositor: gnome-shell driver:
    loaded: modesetting unloaded: nvidia alternate: fbdev,nouveau,nv,vesa
    display-ID: 0 resolution: <missing: xdpyinfo>
  Message: Unable to show advanced data. Required tool glxinfo missing.
Audio:
  Device-1: Intel Cannon Lake PCH cAVS vendor: Dell driver: snd_hda_intel
    v: kernel alternate: snd_soc_skl,snd_sof_pci_intel_cnl bus-ID: 00:1f.3
    chip-ID: 8086:a348 class-ID: 0403
  Device-2: MacroSilicon USB Video type: USB
    driver: hid-generic,snd-usb-audio,usbhid,uvcvideo bus-ID: 1-5.3.1:41
    chip-ID: 534d:2109 class-ID: 0300
  Device-3: Realtek USB Audio type: USB driver: snd-usb-audio
    bus-ID: 1-5.3.4:39 chip-ID: 0bda:402e class-ID: 0102 serial: <filter>
  Sound Server-1: ALSA v: k5.15.21-1-MANJARO running: yes
  Sound Server-2: PulseAudio v: 15.0 running: no
  Sound Server-3: PipeWire v: 0.3.45 running: yes
Network:
  Device-1: Intel Wireless-AC 9260 driver: iwlwifi v: kernel bus-ID: 3b:00.0
    chip-ID: 8086:2526 class-ID: 0280
  IF: wlp59s0 state: up mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: dynamic noprefixroute scope: global
  IP v6: <filter> type: noprefixroute scope: link
  Device-2: Realtek RTL8153 Gigabit Ethernet Adapter type: USB
    driver: r8152 bus-ID: 4-1.4:10 chip-ID: 0bda:8153 class-ID: 0000
    serial: <filter>
  IF: enp58s0u1u4 state: up speed: 1000 Mbps duplex: full mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: dynamic noprefixroute scope: global
  IP v6: <filter> type: noprefixroute scope: link
  IF-ID-1: docker0 state: up speed: 10000 Mbps duplex: unknown
    mac: <filter>
  IP v4: <filter> scope: global broadcast: <filter>
  IP v6: <filter> scope: link
  IF-ID-2: veth76042bd state: up speed: 10000 Mbps duplex: full
    mac: <filter>
  IF-ID-3: vpn0 state: down mac: N/A
  WAN IP: <filter>
Bluetooth:
  Device-1: Intel Wireless-AC 9260 Bluetooth Adapter type: USB driver: btusb
    v: 0.8 bus-ID: 1-4:3 chip-ID: 8087:0025 class-ID: e001
  Report: rfkill ID: hci0 rfk-id: 3 state: up address: see --recommends
Logical:
  Message: No logical block device data found.
  Device-1: luks-217d51cf-60d8-41d9-baf9-4cfe69b36363 maj-min: 254:0
    type: LUKS dm: dm-0 size: 919.47 GiB
  Components:
  p-1: nvme0n1p2 maj-min: 259:2 size: 919.47 GiB
  Device-2: luks-c5808056-670f-494e-8d35-2bb6fdfab985 maj-min: 254:1
    type: LUKS dm: dm-1 size: 34.09 GiB
  Components:
  p-1: nvme0n1p3 maj-min: 259:3 size: 34.1 GiB
RAID:
  Message: No RAID data found.
Drives:
  Local Storage: total: 953.87 GiB used: 112.37 GiB (11.8%)
  SMART Message: Required tool smartctl not installed. Check --recommends
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Intel
    model: SSDPEMKF010T8 NVMe 1024GB size: 953.87 GiB block-size:
    physical: 512 B logical: 512 B speed: 31.6 Gb/s lanes: 4 type: SSD
    serial: <filter> rev: 7003 temp: 24.9 C scheme: GPT
  Message: No optical or floppy data found.
Partition:
  ID-1: / raw-size: 919.47 GiB size: 903.97 GiB (98.31%)
    used: 112.35 GiB (12.4%) fs: ext4 dev: /dev/dm-0 maj-min: 254:0
    mapped: luks-217d51cf-60d8-41d9-baf9-4cfe69b36363 label: N/A
    uuid: 221560a5-3f1c-47a5-972c-a19c5b904970
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
    used: 452 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
    label: NO_LABEL uuid: 5B48-3958
Swap:
  Kernel: swappiness: 60 (default) cache-pressure: 100 (default)
  ID-1: swap-1 type: partition size: 34.09 GiB used: 21.2 MiB (0.1%)
    priority: -2 dev: /dev/dm-1 maj-min: 254:1
    mapped: luks-c5808056-670f-494e-8d35-2bb6fdfab985 label: N/A
    uuid: faa93ca4-13ae-4470-adb8-ebe0e33a2722
Unmounted:
  Message: No unmounted partitions found.
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 16 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 1-4:3 info: Intel Wireless-AC 9260 Bluetooth Adapter
    type: Bluetooth driver: btusb interfaces: 2 rev: 2.0 speed: 12 Mb/s
    power: 100mA chip-ID: 8087:0025 class-ID: e001
  Hub-2: 1-5:35 info: Realtek Dell dock ports: 5 rev: 2.1 speed: 480 Mb/s
    chip-ID: 0bda:5487 class-ID: 0900
  Hub-3: 1-5.3:36 info: Realtek Dell dock ports: 6 rev: 2.1 speed: 480 Mb/s
    chip-ID: 0bda:5413 class-ID: 0900
  Device-1: 1-5.3.1:41 info: MacroSilicon USB Video type: Video,Audio,HID
    driver: hid-generic,snd-usb-audio,usbhid,uvcvideo interfaces: 5 rev: 2.0
    speed: 480 Mb/s power: 500mA chip-ID: 534d:2109 class-ID: 0300
  Device-2: 1-5.3.3:38 info: Microsoft Wireless Receiver 1461C
    type: Keyboard,Mouse,HID driver: hid-generic,usbhid interfaces: 3 rev: 2.0
    speed: 12 Mb/s power: 100mA chip-ID: 045e:07a5 class-ID: 0300
  Device-3: 1-5.3.4:39 info: Realtek USB Audio type: Audio
    driver: snd-usb-audio interfaces: 4 rev: 2.0 speed: 480 Mb/s power: 500mA
    chip-ID: 0bda:402e class-ID: 0102 serial: <filter>
  Device-4: 1-5.3.5:40 info: Dell Dell dock type: HID
    driver: hid-generic,usbhid interfaces: 1 rev: 2.0 speed: 480 Mb/s
    power: 100mA chip-ID: 413c:b06f class-ID: 0300
  Device-5: 1-5.5:37 info: Dell Dell dock type: HID
    driver: hid-generic,usbhid interfaces: 1 rev: 2.0 speed: 480 Mb/s
    power: 100mA chip-ID: 413c:b06e class-ID: 0300
  Device-6: 1-7:4 info: Shenzhen Goodix Fingerprint Reader
    type: Abstract (modem),CDC-Data driver: N/A interfaces: 2 rev: 2.0
    speed: 12 Mb/s power: 100mA chip-ID: 27c6:5395 class-ID: 0a00
    serial: <filter>
  Device-7: 1-12:5 info: Microdia Integrated_Webcam_HD type: Video
    driver: uvcvideo interfaces: 2 rev: 2.0 speed: 480 Mb/s power: 500mA
    chip-ID: 0c45:6723 class-ID: 0e02
  Hub-4: 2-0:1 info: Super-speed hub ports: 10 rev: 3.1 speed: 10 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
  Hub-5: 3-0:1 info: Hi-speed hub with single TT ports: 2 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Hub-6: 4-0:1 info: Super-speed hub ports: 2 rev: 3.1 speed: 10 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
  Hub-7: 4-1:8 info: Realtek Dell dock ports: 4 rev: 3.1 speed: 10 Gb/s
    chip-ID: 0bda:0487 class-ID: 0900
  Hub-8: 4-1.3:9 info: Realtek Dell dock ports: 4 rev: 3.1 speed: 5 Gb/s
    chip-ID: 0bda:0413 class-ID: 0900
  Device-1: 4-1.4:10 info: Realtek RTL8153 Gigabit Ethernet Adapter
    type: Network driver: r8152 interfaces: 1 rev: 3.0 speed: 5 Gb/s
    power: 288mA chip-ID: 0bda:8153 class-ID: 0000 serial: <filter>
Sensors:
  System Temperatures: cpu: 47.0 C pch: 47.0 C mobo: N/A
  Fan Speeds (RPM): cpu: 2403 fan-2: 2416
Info:
  Processes: 461 Uptime: 6d 7h 51m wakeups: 44153 Init: systemd v: 250
  tool: systemctl Compilers: gcc: 11.1.0 clang: 13.0.1 Packages: 1237
  pacman: 1221 lib: 346 flatpak: 16 Shell: Zsh v: 5.8 running-in: guake
  inxi: 3.3.12
2

Okay so I tried again and when opening Cheese I see myself for a couple of seconds with some delay and than the video switches to the above colored screen.

If I hit the power button of my GoPro again I get video feed again but after about 5 or 10 seconds I lose it again. So I think my GoPro just shuts down after a couple of seconds causing this screen.

3

With a USB cable connected to the power outlet I can get it to stay on. I think my battery is malfunctioning because it’s been charging all day and it’s still at 2%. Which is probably why it’s shutting down.

Still have the input lag though. I thought the capture card was supposed to avoid that :disappointed:

4

Another observation. The audio seems to work fine but the video is behind ~2 seconds.

5

Found the fix!

Only having the video lag issue left allowed me to refine my search for a potential fix. I landed on this youtube video which showed which settings to change to get it gone and now it seems pretty smooth.

Sorry for the useless thread. Although the ability to post my thought process here is what helped me find an answer. I hope, having documented every step here, I can spare someone the same trouble in the future.

Have a great Sunday evening everyone!

6

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