Hello,
I want help on how to troubleshoot an issue. The issue is that sometimes Firefox randomly freezes and stays that way unless I restart the PC (which takes a lot of time when this happens). Only FIrefox gets frozen not the entire system, although in the past it used to take Signal with it.
I don’t have a clear picture of patterns that may cause it, since it has happen in several different senarios. My initial guesses is that something is wrong with Firefox or with Plasma.
Since I am not very experienced and I can’t think of a way to replicate it, how do you think I should track this down? Which logs to check?
Cheers
Tomek
10 September 2020 14:31
2
2 Likes
Welcome to the forum!
There could be tons of reasons for that, but we won’t be able to help you unless you provide us with more information.
First of all, have you updated your system yet?
sudo pacman-mirrors -f 5 && sudo pacman -Syyu
Secondly, we need information about your hardware. Please post the output of…
inxi -Fxxxza
Use the </> button in the toolbar to properly format the command output in your post.
Well, I have experienced Firefox 79 and 80 to frequently hang under Manjaro/GNOME but also under Windows 10! Whenever some control widgets are on a page (like in Google Drive Apps) chances are high it stalls to zero. It will eventually recover, can take longer than 10min!!
j8a
10 September 2020 15:27
5
Hi, @SuAlfons ,
Did you install the plasma integration add-on on firefox?
Maybe, it could be the solution for this problem.
Regards,
2 Likes
I will try these out next time, thanks!
I have updated today yes.
Hardware:
System: Kernel: 5.4.62-1-MANJARO x86_64 bits: 64 compiler: gcc v: 10.2.0
parameters: BOOT_IMAGE=/boot/vmlinuz-5.4-x86_64 root=UUID=93294a2d-e9ab-4aed-a066-77c048ef7a09 rw quiet apparmor=1
security=apparmor udev.log_priority=3
Desktop: KDE Plasma 5.19.5 tk: Qt 5.15.0 wm: kwin_x11 dm: SDDM Distro: Manjaro Linux
Machine: Type: Desktop Mobo: MSI model: Z97 GAMING 5 (MS-7917) v: 1.0 serial: <filter> UEFI: American Megatrends v: 1.13
date: 02/16/2016
CPU: Topology: Quad Core model: Intel Core i5-4690K bits: 64 type: MCP arch: Haswell family: 6 model-id: 3C (60)
stepping: 3 microcode: 28 L2 cache: 6144 KiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 28013
Speed: 800 MHz min/max: 800/4000 MHz Core speeds (MHz): 1: 800 2: 800 3: 800 4: 800
Vulnerabilities: Type: itlb_multihit status: KVM: Split huge pages
Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT disabled
Type: mds mitigation: Clear CPU buffers; SMT disabled
Type: meltdown mitigation: PTI
Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl and seccomp
Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Full generic retpoline, IBPB: conditional, IBRS_FW, STIBP: disabled, RSB filling
Type: srbds mitigation: Microcode
Type: tsx_async_abort status: Not affected
Graphics: Device-1: NVIDIA TU116 [GeForce GTX 1660 SUPER] vendor: Gigabyte driver: nvidia v: 440.100
alternate: nouveau,nvidia_drm bus ID: 01:00.0 chip ID: 10de:21c4
Display: x11 server: X.Org 1.20.8 compositor: kwin_x11 driver: nvidia display ID: :0 screens: 1
Screen-1: 0 s-res: 2944x1080 s-dpi: 86 s-size: 870x327mm (34.3x12.9") s-diag: 929mm (36.6")
Monitor-1: HDMI-0 res: 1920x1080 hz: 60 dpi: 102 size: 480x270mm (18.9x10.6") diag: 551mm (21.7")
Monitor-2: DP-5 res: 1024x768 hz: 75 dpi: 86 size: 304x228mm (12.0x9.0") diag: 380mm (15")
OpenGL: renderer: GeForce GTX 1660 SUPER/PCIe/SSE2 v: 4.6.0 NVIDIA 440.100 direct render: Yes
Audio: Device-1: Intel 9 Series Family HD Audio vendor: Micro-Star MSI driver: snd_hda_intel v: kernel bus ID: 00:1b.0
chip ID: 8086:8ca0
Device-2: NVIDIA TU116 High Definition Audio vendor: Gigabyte driver: snd_hda_intel v: kernel bus ID: 01:00.1
chip ID: 10de:1aeb
Device-3: Microsoft LifeCam HD-3000 type: USB driver: snd-usb-audio,uvcvideo bus ID: 1-9:5 chip ID: 045e:0779
Sound Server: ALSA v: k5.4.62-1-MANJARO
Network: Device-1: Qualcomm Atheros Killer E220x Gigabit Ethernet vendor: Micro-Star MSI driver: alx v: kernel port: d000
bus ID: 03:00.0 chip ID: 1969:e091
IF: enp3s0 state: up speed: 100 Mbps duplex: full mac: <filter>
Device-2: Realtek RTL8192CU 802.11n WLAN Adapter type: USB driver: rtl8192cu bus ID: 1-10:6 chip ID: 0bda:8178
serial: <filter>
IF: wlp0s20u10 state: down mac: <filter>
Drives: Local Storage: total: 2.73 TiB used: 1.12 TiB (40.9%)
SMART Message: Required tool smartctl not installed. Check --recommends
ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 970 EVO Plus 500GB size: 465.76 GiB block size: physical: 512 B
logical: 512 B speed: 31.6 Gb/s lanes: 4 serial: <filter> rev: 1B2QEXM7 scheme: GPT
ID-2: /dev/sda vendor: Samsung model: SSD 850 EVO 250GB size: 232.89 GiB block size: physical: 512 B logical: 512 B
speed: 6.0 Gb/s serial: <filter> rev: 3B6Q scheme: GPT
ID-3: /dev/sdb vendor: Western Digital model: WD10EZEX-08M2NA0 size: 931.51 GiB block size: physical: 4096 B
logical: 512 B speed: 6.0 Gb/s rotation: 7200 rpm serial: <filter> rev: 1A01 scheme: MBR
ID-4: /dev/sdc vendor: Samsung model: SSD 850 EVO 250GB size: 232.89 GiB block size: physical: 512 B logical: 512 B
speed: 6.0 Gb/s serial: <filter> rev: 1B6Q scheme: GPT
ID-5: /dev/sdd type: USB vendor: Western Digital model: WD My Passport 0748 size: 931.48 GiB block size:
physical: 512 B logical: 512 B serial: <filter> rev: 1019 scheme: MBR
ID-6: /dev/sde type: USB vendor: Transcend model: JetFlash Transcend 4GB size: 3.74 GiB block size: physical: 512 B
logical: 512 B serial: <filter> rev: 8.07 scheme: GPT
Partition: ID-1: / raw size: 44.92 GiB size: 44.09 GiB (98.15%) used: 38.39 GiB (87.1%) fs: ext4 dev: /dev/nvme0n1p2
ID-2: /home raw size: 420.37 GiB size: 412.77 GiB (98.19%) used: 200.73 GiB (48.6%) fs: ext4 dev: /dev/nvme0n1p4
Swap: Alert: No Swap data was found.
Sensors: System Temperatures: cpu: 42.0 C mobo: N/A gpu: nvidia temp: 50 C
Fan Speeds (RPM): N/A gpu: nvidia fan: 0%
Info: Processes: 256 Uptime: 3h 16m Memory: 15.59 GiB used: 6.31 GiB (40.5%) Init: systemd v: 246 Compilers: gcc: 10.2.0
alt: 8 clang: 10.0.1 Packages: 1593 pacman: 1581 lib: 402 flatpak: 0 snap: 12 Shell: Bash v: 5.0.18
running in: konsole inxi: 3.1.05
Sorry for not providing them already (I thought you might want them), it’s just that I want to understand the thought process of troubleshooting manjaro other than just the solution.
Roklam
24 September 2020 19:14
8
I had a similar issue (black screen seemingly randomly, never recovered though) although closing out of Firefox, and opening it again resolved - until it happened again.
The suggestion Tomek linked seems to have done the trick for me! Hope you have similar success Chuhtra .
Truth be told I haven’t had a similar problem since I posted here.
Although I had twice a total system freeze when being in a Jitsi call through Firefox and trying to share screen. But since it was a total freeze I could think of nothing else than going in tty and rebooting (since tty+change session wouldn’t help)
Good to hear that you solved it so easily!
1 Like