External hdmi monitor not detected

Support Graphics & Display
1

Hi,

I updated all packages yesterday, and today my external hdmi monitor is not recognized.

I have a Dell G15 laptop.

$ inxi -Fxz                                                                                                ✔ 
System:
  Kernel: 6.3.13-2-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 13.1.1
    Desktop: GNOME v: 44.5 Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Laptop System: Dell product: Dell G15 5510 v: N/A
    serial: <superuser required>
  Mobo: Dell model: 0983D5 v: A00 serial: <superuser required> UEFI: Dell
    v: 1.5.0 date: 07/02/2021
Battery:
  ID-1: BAT0 charge: 46.3 Wh (100.0%) condition: 46.3/54.9 Wh (84.4%)
    volts: 12.5 min: 11.4 model: BYD DELL DVG8M14 status: full
CPU:
  Info: quad core model: Intel Core i5-10200H bits: 64 type: MT MCP
    arch: Comet Lake rev: 2 cache: L1: 256 KiB L2: 1024 KiB L3: 8 MiB
  Speed (MHz): avg: 1837 high: 2400 min/max: 800/4100 cores: 1: 2400 2: 900
    3: 900 4: 2400 5: 899 6: 2400 7: 2400 8: 2400 bogomips: 38408
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel Comet Lake-H GT1 [UHD Graphics 610] vendor: Dell
    driver: i915 v: kernel arch: Gen-9.5 bus-ID: 00:02.0
  Device-2: NVIDIA TU117M [GeForce GTX 1650 Mobile / Max-Q] vendor: Dell
    driver: N/A arch: Turing bus-ID: 01:00.0
  Device-3: Realtek Integrated_Webcam_HD driver: uvcvideo type: USB
    bus-ID: 1-5:3
  Display: x11 server: X.org v: 1.21.1.8 with: Xwayland v: 23.2.1 driver: X:
    loaded: modesetting dri: iris gpu: i915 resolution: 1920x1080~120Hz
  API: EGL v: 1.5 drivers: iris,swrast platforms:
    active: gbm,x11,surfaceless,device inactive: wayland
  API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 23.1.9-manjaro1.1
    glx-v: 1.4 direct-render: yes renderer: Mesa Intel UHD Graphics (CML GT1)
Audio:
  Device-1: Intel Comet Lake PCH cAVS vendor: Dell
    driver: sof-audio-pci-intel-cnl bus-ID: 00:1f.3
  Device-2: NVIDIA driver: snd_hda_intel v: kernel bus-ID: 01:00.1
  API: ALSA v: k6.3.13-2-MANJARO status: kernel-api
  Server-1: JACK v: 1.9.22 status: off
  Server-2: PipeWire v: 0.3.80 status: off
  Server-3: PulseAudio v: 16.1 status: active
Network:
  Device-1: Intel Comet Lake PCH CNVi WiFi driver: iwlwifi v: kernel
    bus-ID: 00:14.3
  IF: wlp0s20f3 state: up mac: <filter>
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: Dell driver: r8169 v: kernel port: 3000 bus-ID: 03:00.0
  IF: enp3s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
  IF-ID-1: br-157273287d81 state: down mac: <filter>
  IF-ID-2: br-40375c2a675e state: down mac: <filter>
  IF-ID-3: br-4302c8813cb1 state: down mac: <filter>
  IF-ID-4: br-4f794159031e state: down mac: <filter>
  IF-ID-5: br-6024da1c98b3 state: down mac: <filter>
  IF-ID-6: br-daea8f93652d state: down mac: <filter>
  IF-ID-7: br-dddbd15d5bb1 state: down mac: <filter>
  IF-ID-8: docker0 state: down mac: <filter>
Bluetooth:
  Device-1: Intel AX201 Bluetooth driver: btusb v: 0.8 type: USB
    bus-ID: 1-14:4
  Report: rfkill ID: hci0 rfk-id: 0 state: down bt-service: enabled,running
    rfk-block: hardware: no software: yes address: see --recommends
Drives:
  Local Storage: total: 476.94 GiB used: 335.65 GiB (70.4%)
  ID-1: /dev/nvme0n1 vendor: Western Digital model: PC SN530 NVMe WDC 512GB
    size: 476.94 GiB temp: 40.9 C
Partition:
  ID-1: / size: 468.09 GiB used: 335.65 GiB (71.7%) fs: ext4
    dev: /dev/nvme0n1p2
  ID-2: /boot/efi size: 299.4 MiB used: 288 KiB (0.1%) fs: vfat
    dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: file size: 26 GiB used: 131.2 MiB (0.5%) file: /swapfile
Sensors:
  System Temperatures: cpu: 64.0 C pch: 51.0 C mobo: N/A
  Fan Speeds (rpm): N/A
Info:
  Processes: 307 Uptime: 49m Memory: total: 8 GiB note: est.
  available: 7.54 GiB used: 5.47 GiB (72.6%) Init: systemd Compilers:
  gcc: 13.2.1 clang: 16.0.6 Packages: 1754 Shell: Zsh v: 5.9 inxi: 3.3.30

$ xrandr                                                                                                   ✔ 
Screen 0: minimum 320 x 200, current 1920 x 1080, maximum 16384 x 16384
eDP-1 connected primary 1920x1080+0+0 (normal left inverted right x axis y axis) 344mm x 193mm
   1920x1080    120.21*+  59.97    59.96    60.21    59.93  
   1680x1050     59.95    59.88  
   1400x1050     74.76    59.98  
   1600x900      59.99    59.94    59.95    59.82  
   1280x1024     85.02    75.02    60.02  
   1400x900      59.96    59.88  
   1280x960      85.00    60.00  
   1440x810      60.00    59.97  
   1368x768      59.88    59.85  
   1280x800      59.99    59.97    59.81    59.91  
   1152x864      75.00  
   1280x720      60.00    59.99    59.86    59.74  
   1024x768      85.00    75.05    60.04    85.00    75.03    70.07    60.00  
   1024x768i     86.96  
   960x720       85.00    75.00    60.00  
   928x696       75.00    60.05  
   896x672       75.05    60.01  
   1024x576      59.95    59.96    59.90    59.82  
   960x600       59.93    60.00  
   832x624       74.55  
   960x540       59.96    59.99    59.63    59.82  
   800x600       85.00    75.00    70.00    65.00    60.00    85.14    72.19    75.00    60.32    56.25  
   840x525       60.01    59.88  
   864x486       59.92    59.57  
   700x525       74.76    59.98  
   800x450       59.95    59.82  
   640x512       85.02    75.02    60.02  
   700x450       59.96    59.88  
   640x480       85.09    60.00    85.01    72.81    75.00    59.94  
   720x405       59.51    58.99  
   720x400       85.04  
   684x384       59.88    59.85  
   640x400       59.88    59.98    85.08  
   576x432       75.00  
   640x360       59.86    59.83    59.84    59.32  
   640x350       85.08  
   512x384       85.00    75.03    70.07    60.00  
   512x384i      87.06  
   512x288       60.00    59.92  
   416x312       74.66  
   480x270       59.63    59.82  
   400x300       85.27    72.19    75.12    60.32    56.34  
   432x243       59.92    59.57  
   320x240       85.18    72.81    75.00    60.05  
   360x202       59.51    59.13  
   360x200       85.04  
   320x200       85.27  
   320x180       59.84    59.32  
   320x175       85.27  
DP-1 disconnected (normal left inverted right x axis y axis)
HDMI-1 disconnected (normal left inverted right x axis y axis)
DP-2 disconnected (normal left inverted right x axis y axis)
HDMI-2 disconnected (normal left inverted right x axis y axis)
2

Hi @rrd,

I think that’s your problem, right there. Please provide the output of:

mhwd --list

and

mhwd --listinstalled
3

This is EOL for a while, how could you update? You need a supported kernel, first.

1 Like
4

Didn’t know it was EOL and didn’t have time to quickly check, so well spotted.

1 Like
5 
$ mhwd --list                                                                                              ✔ 

> 0000:03:00.0 (0200:10ec:8168) Network controller Realtek Semiconductor Co., Ltd.:
--------------------------------------------------------------------------------
                  NAME               VERSION          FREEDRIVER           TYPE
--------------------------------------------------------------------------------
         network-r8168            2023.09.12                true            PCI


> 0000:01:00.0 (0300:10de:1f9d) Display controller nVidia Corporation:
--------------------------------------------------------------------------------
                  NAME               VERSION          FREEDRIVER           TYPE
--------------------------------------------------------------------------------
video-hybrid-intel-nvidia-prime            2023.03.23               false            PCI
video-hybrid-intel-nvidia-470xx-prime            2023.03.23               false            PCI
          video-nvidia            2023.03.23               false            PCI
    video-nvidia-470xx            2023.03.23               false            PCI
           video-linux            2018.05.04                true            PCI
     video-modesetting            2020.01.13                true            PCI
            video-vesa            2017.03.12                true            PCI


> 0000:00:02.0 (0300:8086:9ba4) Display controller Intel Corporation:
--------------------------------------------------------------------------------
                  NAME               VERSION          FREEDRIVER           TYPE
--------------------------------------------------------------------------------
video-hybrid-intel-nvidia-prime            2023.03.23               false            PCI
video-hybrid-intel-nvidia-470xx-prime            2023.03.23               false            PCI
           video-linux            2018.05.04                true            PCI
     video-modesetting            2020.01.13                true            PCI
            video-vesa            2017.03.12                true            PCI


$ mhwd --listinstalled                                                                                     ✔ 


> Installed PCI configs:
--------------------------------------------------------------------------------
                  NAME               VERSION          FREEDRIVER           TYPE
--------------------------------------------------------------------------------
video-hybrid-intel-nvidia-prime            2023.03.23               false            PCI
     video-modesetting            2020.01.13                true            PCI
           video-linux            2018.05.04                true            PCI


Warning: No installed USB configs!
6

This should be your first priority to correct. If you don’t, well, then the monitor won’t be back.

7

I updated to a new kernel

$ inxi -Fxz                                                                                                ✔ 
System:
  Kernel: 6.5.5-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 13.2.1
    Desktop: GNOME v: 44.5 Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Laptop System: Dell product: Dell G15 5510 v: N/A
    serial: <superuser required>
  Mobo: Dell model: 0983D5 v: A00 serial: <superuser required> UEFI: Dell
    v: 1.5.0 date: 07/02/2021
Battery:
  ID-1: BAT0 charge: 46.3 Wh (100.0%) condition: 46.3/54.9 Wh (84.4%)
    volts: 12.5 min: 11.4 model: BYD DELL DVG8M14 status: full
CPU:
  Info: quad core model: Intel Core i5-10200H bits: 64 type: MT MCP
    arch: Comet Lake rev: 2 cache: L1: 256 KiB L2: 1024 KiB L3: 8 MiB
  Speed (MHz): avg: 3700 min/max: 800/4100 cores: 1: 3700 2: 3700 3: 3700
    4: 3700 5: 3700 6: 3700 7: 3700 8: 3700 bogomips: 38408
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics:
  Device-1: Intel Comet Lake-H GT1 [UHD Graphics 610] vendor: Dell
    driver: i915 v: kernel arch: Gen-9.5 bus-ID: 00:02.0
  Device-2: NVIDIA TU117M [GeForce GTX 1650 Mobile / Max-Q] vendor: Dell
    driver: N/A arch: Turing bus-ID: 01:00.0
  Device-3: Realtek Integrated_Webcam_HD driver: uvcvideo type: USB
    bus-ID: 1-5:3
  Display: x11 server: X.org v: 1.21.1.8 with: Xwayland v: 23.2.1 driver: X:
    loaded: modesetting dri: iris gpu: i915 resolution: 1920x1080~120Hz
  API: EGL v: 1.5 drivers: iris,swrast platforms:
    active: x11,surfaceless,device inactive: gbm,wayland
  API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 23.1.9-manjaro1.1
    glx-v: 1.4 direct-render: yes renderer: Mesa Intel UHD Graphics (CML GT1)
Audio:
  Device-1: Intel Comet Lake PCH cAVS vendor: Dell
    driver: sof-audio-pci-intel-cnl bus-ID: 00:1f.3
  Device-2: NVIDIA driver: snd_hda_intel v: kernel bus-ID: 01:00.1
  API: ALSA v: k6.5.5-1-MANJARO status: kernel-api
  Server-1: JACK v: 1.9.22 status: off
  Server-2: PipeWire v: 0.3.80 status: off
  Server-3: PulseAudio v: 16.1 status: active
Network:
  Device-1: Intel Comet Lake PCH CNVi WiFi driver: iwlwifi v: kernel
    bus-ID: 00:14.3
  IF: wlp0s20f3 state: up mac: <filter>
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: Dell driver: r8169 v: kernel port: 3000 bus-ID: 03:00.0
  IF: enp3s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
  IF-ID-1: br-157273287d81 state: down mac: <filter>
  IF-ID-2: br-40375c2a675e state: down mac: <filter>
  IF-ID-3: br-4302c8813cb1 state: down mac: <filter>
  IF-ID-4: br-4f794159031e state: down mac: <filter>
  IF-ID-5: br-6024da1c98b3 state: down mac: <filter>
  IF-ID-6: br-daea8f93652d state: down mac: <filter>
  IF-ID-7: br-dddbd15d5bb1 state: down mac: <filter>
  IF-ID-8: docker0 state: down mac: <filter>
Bluetooth:
  Device-1: Intel AX201 Bluetooth driver: btusb v: 0.8 type: USB
    bus-ID: 1-14:4
  Report: rfkill ID: hci0 rfk-id: 0 state: down bt-service: enabled,running
    rfk-block: hardware: no software: yes address: see --recommends
Drives:
  Local Storage: total: 476.94 GiB used: 336.61 GiB (70.6%)
  ID-1: /dev/nvme0n1 vendor: Western Digital model: PC SN530 NVMe WDC 512GB
    size: 476.94 GiB temp: 45.9 C
Partition:
  ID-1: / size: 468.09 GiB used: 336.61 GiB (71.9%) fs: ext4
    dev: /dev/nvme0n1p2
  ID-2: /boot/efi size: 299.4 MiB used: 288 KiB (0.1%) fs: vfat
    dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: file size: 26 GiB used: 0 KiB (0.0%) file: /swapfile
Sensors:
  System Temperatures: cpu: 66.0 C pch: 56.0 C mobo: N/A
  Fan Speeds (rpm): N/A
Info:
  Processes: 300 Uptime: 1m Memory: total: 8 GiB note: est.
  available: 7.54 GiB used: 3.92 GiB (51.9%) Init: systemd Compilers:
  gcc: 13.2.1 clang: 16.0.6 Packages: 1759 Shell: Zsh v: 5.9 inxi: 3.3.30

I just realised the optimus manager is not running. I have to dig into it.

8

First you’ll need to install the new driver…

 sudo mhwd --install pci video-hybrid-intel-nvidia-prime
9

The kernel update seems to solve all the issue.

Thanks for the suggestion

1 Like
10

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