Hello all,
I bought an Epson ET-2715 for my dad. Initially all was good, but now it prints pages in about 1/10 the size it should have. I can not find anything that would explain this behavior. I have run through the troubleshooting process (from CUPS?) without results. The output of that is below.
Page 1 (<troubleshoot.SchedulerNotRunning.SchedulerNotRunning object at 0x7f041afb5850>):
{'cups_connection_failure': False}
Page 2 (<troubleshoot.ChoosePrinter.ChoosePrinter object at 0x7f041af45a30>):
{'cups_dest': <cups.Dest EPSON_ET-2715 (default)>,
'cups_instance': None,
'cups_queue': 'EPSON_ET-2715',
'cups_queue_listed': True}
Page 3 (<troubleshoot.CheckPrinterSanity.CheckPrinterSanity object at 0x7f041af58b50>):
{'cups_device_uri_scheme': 'usb',
'cups_printer_dict': {'device-uri': 'usb://EPSON/ET-2710%20Series?serial=5839334A3030323477&interface=1',
'printer-info': 'EPSON ET-2715',
'printer-is-shared': False,
'printer-location': 'Büro',
'printer-make-and-model': 'EPSON ET-2710 Series , Epson '
'Inkjet Printer Driver '
'(ESC/P-R) for Linux',
'printer-state': 3,
'printer-state-message': '',
'printer-state-reasons': ['none'],
'printer-type': 2232332,
'printer-uri-supported': 'ipp://localhost/printers/EPSON_ET-2715'},
'cups_printer_remote': False,
'is_cups_class': False,
'local_cups_queue_attributes': {'charset-configured': 'utf-8',
'charset-supported': ['us-ascii', 'utf-8'],
'color-supported': True,
'compression-supported': ['none', 'gzip'],
'copies-default': 1,
'copies-supported': (1, 9999),
'cups-version': '2.3.3op1',
'device-uri': 'usb://EPSON/ET-2710%20Series?serial=5839334A3030323477&interface=1',
'document-format-default': 'application/octet-stream',
'document-format-supported': ['application/octet-stream',
'application/pdf',
'application/postscript',
'application/vnd.adobe-reader-postscript',
'application/vnd.cups-pdf',
'application/vnd.cups-pdf-banner',
'application/vnd.cups-postscript',
'application/vnd.cups-raster',
'application/vnd.cups-raw',
'application/x-cshell',
'application/x-csource',
'application/x-perl',
'application/x-shell',
'image/gif',
'image/jpeg',
'image/png',
'image/pwg-raster',
'image/tiff',
'image/urf',
'image/x-bitmap',
'image/x-photocd',
'image/x-portable-anymap',
'image/x-portable-bitmap',
'image/x-portable-graymap',
'image/x-portable-pixmap',
'image/x-sgi-rgb',
'image/x-sun-raster',
'image/x-xbitmap',
'image/x-xpixmap',
'image/x-xwindowdump',
'text/css',
'text/html',
'text/plain'],
'finishings-default': 3,
'finishings-supported': [3],
'generated-natural-language-supported': ['de-de'],
'ipp-features-supported': ['subscription-object'],
'ipp-versions-supported': ['1.0',
'1.1',
'2.0',
'2.1'],
'ippget-event-life': 15,
'job-cancel-after-default': 10800,
'job-cancel-after-supported': (0, 2147483647),
'job-creation-attributes-supported': ['copies',
'finishings',
'finishings-col',
'ipp-attribute-fidelity',
'job-hold-until',
'job-name',
'job-priority',
'job-sheets',
'media',
'media-col',
'multiple-document-handling',
'number-up',
'number-up-layout',
'orientation-requested',
'output-bin',
'page-delivery',
'page-ranges',
'print-color-mode',
'print-quality',
'print-scaling',
'printer-resolution',
'sides'],
'job-hold-until-default': 'no-hold',
'job-hold-until-supported': ['no-hold',
'indefinite',
'day-time',
'evening',
'night',
'second-shift',
'third-shift',
'weekend'],
'job-ids-supported': True,
'job-k-limit': 0,
'job-k-octets-supported': (0, 229266804),
'job-page-limit': 0,
'job-priority-default': 50,
'job-priority-supported': [100],
'job-quota-period': 0,
'job-settable-attributes-supported': ['copies',
'finishings',
'job-hold-until',
'job-name',
'job-priority',
'media',
'media-col',
'multiple-document-handling',
'number-up',
'output-bin',
'orientation-requested',
'page-ranges',
'print-color-mode',
'print-quality',
'printer-resolution',
'sides'],
'job-sheets-default': ('none', 'none'),
'job-sheets-supported': ['none',
'classified',
'confidential',
'form',
'secret',
'standard',
'topsecret',
'unclassified'],
'jpeg-k-octets-supported': (0, 229266804),
'jpeg-x-dimension-supported': (0, 65535),
'jpeg-y-dimension-supported': (1, 65535),
'marker-change-time': 0,
'media-bottom-margin-supported': [296, 0],
'media-col-default': '(unknown IPP value tag '
'0x34)',
'media-col-supported': ['media-bottom-margin',
'media-left-margin',
'media-right-margin',
'media-size',
'media-source',
'media-top-margin',
'media-type'],
'media-default': 'iso_a4_210x297mm',
'media-left-margin-supported': [296, 0],
'media-right-margin-supported': [296, 0],
'media-size-supported': ['(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)'],
'media-supported': ['iso_a4_210x297mm',
'na_index-4x6_4x6in',
'oe_t-4-x-6-full_4x6in',
'na_5x7_5x7in',
'iso_a6_105x148mm',
'iso_a5_148x210mm',
'jis_b5_182x257mm',
'jis_b6_128x182mm',
'oe_photo-l_3.5x5in',
'om_tl_88.97x127mm',
'na_index-5x8_5x8in',
'na_govt-letter_8x10in',
'custom_101.6x180.62mm_101.6x180.62mm',
'om_t-4-x-7_101.6x180.62mm',
'jpn_hagaki_100x148mm',
'om_tpostcard_99.98x148.03mm',
'na_number-10_4.125x9.5in',
'iso_dl_110x220mm',
'iso_c6_114x162mm',
'na_letter_8.5x11in',
'na_legal_8.5x14in',
'custom_195.02x270.02mm_195.02x270.02mm'],
'media-top-margin-supported': [296, 0],
'media-type-supported': ['stationery',
'stationery',
'sfine-high',
'sfine-normal',
'pmmatt-high',
'pmmatt-normal',
'platina-high',
'platina-normal',
'pmphoto-high',
'pmphoto-normal',
'pmphoto-draft',
'psglos-high',
'psglos-normal',
'psglos-draft',
'lcpp-high',
'lcpp-normal',
'lcpp-draft',
'envelope',
'envelope'],
'multiple-document-handling-supported': ['separate-documents-uncollated-copies',
'separate-documents-collated-copies'],
'multiple-document-jobs-supported': True,
'multiple-operation-time-out': 900,
'multiple-operation-time-out-action': 'process-job',
'natural-language-configured': 'de-de',
'notify-attributes-supported': ['printer-state-change-time',
'notify-lease-expiration-time',
'notify-subscriber-user-name'],
'notify-events-default': ['job-completed'],
'notify-events-supported': ['job-completed',
'job-config-changed',
'job-created',
'job-progress',
'job-state-changed',
'job-stopped',
'printer-added',
'printer-changed',
'printer-config-changed',
'printer-deleted',
'printer-finishings-changed',
'printer-media-changed',
'printer-modified',
'printer-restarted',
'printer-shutdown',
'printer-state-changed',
'printer-stopped',
'server-audit',
'server-restarted',
'server-started',
'server-stopped'],
'notify-lease-duration-default': 86400,
'notify-lease-duration-supported': (0,
2147483647),
'notify-max-events-supported': [100],
'notify-pull-method-supported': ['ippget'],
'notify-schemes-supported': ['dbus',
'mailto',
'rss'],
'number-up-default': 9,
'number-up-layout-supported': ['btlr',
'btrl',
'lrbt',
'lrtb',
'rlbt',
'rltb',
'tblr',
'tbrl'],
'number-up-supported': [1, 2, 4, 6, 9, 16],
'operations-supported': [2,
4,
5,
6,
8,
9,
10,
11,
12,
13,
16,
17,
18,
19,
20,
21,
22,
23,
24,
25,
26,
27,
28,
34,
35,
37,
38,
56,
57,
59,
16385,
16386,
16387,
16388,
16389,
16390,
16391,
16392,
16393,
16394,
16395,
16396,
16397,
16398,
16399,
16423,
14],
'orientation-requested-default': None,
'orientation-requested-supported': [3,
4,
5,
6],
'output-bin-default': 'face-up',
'output-bin-supported': ['face-up'],
'page-delivery-supported': ['reverse-order',
'same-order'],
'page-ranges-supported': True,
'pages-per-minute': 1,
'pages-per-minute-color': 1,
'pdf-k-octets-supported': (0, 229266804),
'pdf-versions-supported': ['adobe-1.2',
'adobe-1.3',
'adobe-1.4',
'adobe-1.5',
'adobe-1.6',
'adobe-1.7',
'iso-19005-1_2005',
'iso-32000-1_2008',
'pwg-5102.3'],
'pdl-override-supported': ['attempted'],
'port-monitor': 'none',
'port-monitor-supported': ['none'],
'print-color-mode-default': 'color',
'print-color-mode-supported': ['monochrome',
'color'],
'print-quality-default': 4,
'print-quality-supported': [4],
'print-scaling-supported': ['auto',
'auto-fit',
'fill',
'fit',
'none'],
'printer-commands': 'none',
'printer-config-change-date-time': '(IPP_TAG_DATE)',
'printer-config-change-time': 1612864339,
'printer-current-time': '(IPP_TAG_DATE)',
'printer-device-id': 'MFG:Epson;MDL:ET-2710 '
'Series;DES:EPSON '
'ET-2710 Series;',
'printer-dns-sd-name': None,
'printer-error-policy': 'stop-printer',
'printer-error-policy-supported': ['abort-job',
'retry-current-job',
'retry-job',
'stop-printer'],
'printer-geo-location': '(unknown IPP value '
'tag 0x12)',
'printer-get-attributes-supported': ['document-format'],
'printer-icons': 'http://localhost/icons/EPSON_ET-2715.png',
'printer-id': 6,
'printer-info': 'EPSON ET-2715',
'printer-is-accepting-jobs': True,
'printer-is-shared': False,
'printer-is-temporary': False,
'printer-location': 'Büro',
'printer-make-and-model': 'EPSON ET-2710 '
'Series , Epson '
'Inkjet Printer '
'Driver (ESC/P-R) '
'for Linux',
'printer-more-info': 'http://localhost/printers/EPSON_ET-2715',
'printer-name': 'EPSON_ET-2715',
'printer-op-policy': 'default',
'printer-op-policy-supported': ['authenticated',
'default',
'kerberos'],
'printer-organization': '',
'printer-organizational-unit': '',
'printer-resolution-default': (300, 300, 3),
'printer-resolution-supported': [(300,
300,
3)],
'printer-settable-attributes-supported': ['printer-geo-location',
'printer-info',
'printer-location',
'printer-organization',
'printer-organizational-unit'],
'printer-state': 3,
'printer-state-change-date-time': '(IPP_TAG_DATE)',
'printer-state-change-time': 1612864522,
'printer-state-message': '',
'printer-state-reasons': ['none'],
'printer-strings-uri': 'http://localhost/strings/EPSON_ET-2715.strings',
'printer-type': 2232332,
'printer-up-time': 1612864593,
'printer-uri-supported': ['ipp://localhost/printers/EPSON_ET-2715'],
'printer-uuid': 'urn:uuid:f2c5ec22-947c-3d30-7f77-1e18eec94dbf',
'pwg-raster-document-resolution-supported': [(300,
300,
3)],
'pwg-raster-document-type-supported': ['black_1',
'sgray_8',
'srgb_8'],
'queued-job-count': 0,
'server-is-sharing-printers': False,
'sides-default': 'one-sided',
'sides-supported': ['one-sided'],
'uri-authentication-supported': ['requesting-user-name'],
'uri-security-supported': ['none'],
'which-jobs-supported': ['completed',
'not-completed',
'aborted',
'all',
'canceled',
'pending',
'pending-held',
'processing',
'processing-stopped']}}
Page 4 (<troubleshoot.CheckPPDSanity.CheckPPDSanity object at 0x7f041af58a60>):
{'cups_printer_ppd_defaults': {'General': {'Brightness': '0',
'Contrast': '0',
'Ink': 'COLOR',
'MediaType': 'PLAIN_NORMAL',
'PageRegion': 'A4',
'PageSize': 'A4',
'Saturation': '0'}},
'cups_printer_ppd_valid': True,
'missing_pkgs_and_exes': ([], [])}
Page 5 (<troubleshoot.LocalOrRemote.LocalOrRemote object at 0x7f041af58a90>):
{'printer_is_remote': False}
Page 6 (<troubleshoot.DeviceListed.DeviceListed object at 0x7f041af5cd90>):
{'cups_device_dict': {'device-class': 'direct',
'device-id': 'MFG:EPSON;CMD:ESCPL2,BDC,D4,D4PX,ESCPR1,END4,GENEP;MDL:ET-2710 '
'Series;CLS:PRINTER;DES:EPSON ET-2710 '
'Series;CID:EpsonRGB;FID:FXN,DPN,WFA,ETN,AFN,DAN,WRA;RID:40;DDS:022500;ELG:1163;',
'device-info': 'EPSON ET-2710 Series',
'device-make-and-model': 'EPSON ET-2710 Series'}}
Page 7 (<troubleshoot.CheckUSBPermissions.CheckUSBPermissions object at 0x7f041af5c9d0>):
{'getfacl_output': [('/dev/usb/lp0',
['# file: dev/usb/lp0',
'# owner: root',
'# group: lp',
'user::rw-',
'group::rw-',
'other::---'])]}
Page 8 (<troubleshoot.ErrorLogCheckpoint.ErrorLogCheckpoint object at 0x7f041af6b4f0>):
{'cups_server_settings': {'BrowseLocalProtocols': 'dnssd',
'DefaultAuthType': 'Basic',
'ErrorPolicy': 'stop-printer',
'JobPrivateAccess': 'default',
'JobPrivateValues': 'default',
'MaxLogSize': '0',
'SubscriptionPrivateAccess': 'default',
'SubscriptionPrivateValues': 'default',
'WebInterface': 'Yes',
'_debug_logging': '0',
'_remote_admin': '0',
'_remote_any': '0',
'_share_printers': '0',
'_user_cancel_any': '0'},
'error_log_checkpoint': 8163,
'error_log_debug_logging_set': True}
Page 9 (<troubleshoot.PrintTestPage.PrintTestPage object at 0x7f041af79e80>):
{'test_page_job_status': [(True,
24,
'EPSON_ET-2715',
'TestDocument.odt',
'Abgeschlossen',
{'PageSize': 'A4',
'attributes-charset': 'utf-8',
'attributes-natural-language': 'de-de',
'date-time-at-completed': '(IPP_TAG_DATE)',
'date-time-at-creation': '(IPP_TAG_DATE)',
'date-time-at-processing': '(IPP_TAG_DATE)',
'document-format': 'application/pdf',
'document-format-detected': 'application/pdf',
'document-format-supplied': 'application/octet-stream',
'document-name-supplied': '840wvA',
'job-hold-until': 'no-hold',
'job-id': 24,
'job-impressions-completed': 0,
'job-k-octets': 18,
'job-media-progress': 0,
'job-media-sheets-completed': 0,
'job-more-info': 'http://localhost/jobs/24',
'job-preserved': True,
'job-printer-state-message': '',
'job-printer-state-reasons': ['none'],
'job-printer-up-time': 1612864690,
'job-printer-uri': 'ipp://localhost/printers/EPSON_ET-2715',
'job-priority': 50,
'job-sheets': ['none', 'none'],
'job-state': 9,
'job-state-reasons': 'processing-to-stop-point',
'job-uri': 'ipp://localhost/jobs/24',
'job-uuid': 'urn:uuid:aa261193-3a0d-388c-67fa-e4e679b95982',
'number-of-documents': 1,
'number-up': 9,
'printer-uri': 'ipp://localhost/printers/EPSON_ET-2715',
'time-at-completed': 1612864673,
'time-at-creation': 1612864672,
'time-at-processing': 1612864672})],
'test_page_successful': False}
Page 10 (<troubleshoot.ErrorLogFetch.ErrorLogFetch object at 0x7f041af79e20>):
{'error_log_debug_logging_unset': True}
Page 11 (<troubleshoot.Locale.Locale object at 0x7f041af05b20>):
{'job_page_size': 'A4',
'printer_page_size': 'A4',
'system_locale_lang': 'de_DE',
'user_locale_ctype': 'de_DE',
'user_locale_messages': 'de_DE'}
Does anyone know what I could do?