DELL XPS L702x - Some USB Ports do not work although detected

Hi everyone,

I’m new here - recently switched to Manjaro from antix and Pop_OS.

I’ve been looking around for this issue but could not find it anywhere, hence I’ve registered and am posting here some details in case anyone can help (I hope so, it seems to be a very friendly, knowledgeable community).

The problem:
Although my USB ports are all recognised with no issues in lsusb, when connecting anything to those ports… well, whatever I connect it does not work, although it is identified.
For example, connecting a USB stick to one port works correctly, and I can mount it too.
Connecting the same USB stick to another port does not work, although it shows in lsusb.
The laptop is a DELL XPSL702x with 3 USB ports. All 3 ports work fine on Windows.

lsusb information below - in this example, the devices connected at Bus 004 Device 005 and Bus 003 Device 002 are not recognised. However, if I connect them to Bus 002 Device 003 they work fine.

Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 003: ID 0408:2fb1 Quanta Computer, Inc. Laptop_Integrated_Webcam_2HDM
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 003: ID 0951:1666 Kingston Technology DataTraveler 100 G3/G4/SE9 G2/50 Kyson
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 002: ID 2357:011e TP-Link AC600 wireless Realtek RTL8811AU [Archer T2U Nano]
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 004 Device 005: ID 090c:1000 Silicon Motion, Inc. - Taiwan (formerly Feiya Technology Corp.) Flash Drive

Here is the inxi -zv8 output

System:
  Kernel: 6.10.13-3-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 14.2.1
    clocksource: tsc avail: hpet,acpi_pm
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.10-x86_64
    root=UUID=29d082b6-22cb-4ed8-b9db-af9d4162e0ab rw quiet splash
    resume=UUID=c47bcdad-6f90-472d-8773-3bb56b02cc5c udev.log_priority=3
  Desktop: KDE Plasma v: 6.1.5 tk: Qt v: N/A info: frameworks v: 6.6.0
    wm: kwin_x11 vt: 2 dm: SDDM Distro: Manjaro base: Arch Linux
Machine:
  Type: Portable System: Dell product: Dell System XPS L702X v: N/A
    serial: <superuser required> Chassis: type: 8 v: 0.1
    serial: <superuser required>
  Mobo: Dell model: 0K4H3G v: FAB1 serial: <superuser required>
    uuid: <superuser required> UEFI-[Legacy]: Dell v: A19 date: 09/07/2012
Memory:
  System RAM: total: 10 GiB available: 9.61 GiB used: 5.07 GiB (52.8%)
  Message: For most reliable report, use superuser + dmidecode.
  Array-1: capacity: 32 GiB note: est. slots: 4 modules: 2 EC: None
    max-module-size: 8 GiB note: est.
  Device-1: ChannelA-DIMM0 type: DDR3 detail: synchronous size: 8 GiB
    speed: 1333 MT/s volts: N/A width (bits): data: 64 total: 64
    manufacturer: 0000 part-no: N/A serial: N/A
  Device-2: ChannelA-DIMM1 type: no module installed
  Device-3: ChannelB-DIMM0 type: DDR3 detail: synchronous size: 2 GiB
    speed: 1333 MT/s volts: N/A width (bits): data: 64 total: 64
    manufacturer: 830b part-no: NT2GC64B88B0NS-CG serial: <filter>
  Device-4: ChannelB-DIMM1 type: no module installed
PCI Slots:
  Permissions: Unable to run dmidecode. Root privileges required.
CPU:
  Info: model: Intel Core i5-2410M bits: 64 type: MT MCP arch: Sandy Bridge
    gen: core 2 level: v2 built: 2010-12 process: Intel 32nm family: 6
    model-id: 0x2A (42) stepping: 7 microcode: 0x2F
  Topology: cpus: 1x dies: 1 clusters: 2 cores: 2 threads: 4 tpc: 2
    smt: enabled cache: L1: 128 KiB desc: d-2x32 KiB; i-2x32 KiB L2: 512 KiB
    desc: 2x256 KiB L3: 3 MiB desc: 1x3 MiB
  Speed (MHz): avg: 798 min/max: 800/2900 scaling: driver: intel_cpufreq
    governor: schedutil cores: 1: 798 2: 798 3: 798 4: 798 bogomips: 18364
  Flags: acpi aes aperfmperf apic arat arch_perfmon avx bts clflush cmov
    constant_tsc cpuid cx16 cx8 de ds_cpl dtes64 dtherm dts epb ept est
    flexpriority flush_l1d fpu fxsr ht ibpb ibrs ida lahf_lm lm mca mce
    md_clear mmx monitor msr mtrr nonstop_tsc nopl nx pae pat pbe pcid
    pclmulqdq pdcm pebs pge pln pni popcnt pse pse36 pti pts rdtscp sep ssbd
    sse sse2 sse4_1 sse4_2 ssse3 stibp syscall tm tm2 tpr_shadow tsc
    tsc_deadline_timer vme vmx vnmi vpid x2apic xsave xsaveopt xtopology xtpr
  Vulnerabilities:
  Type: gather_data_sampling status: Not affected
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT
    vulnerable
  Type: mds mitigation: Clear CPU buffers; SMT vulnerable
  Type: meltdown mitigation: PTI
  Type: mmio_stale_data status: Unknown: No mitigations
  Type: reg_file_data_sampling status: Not affected
  Type: retbleed status: Not affected
  Type: spec_rstack_overflow status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: Retpolines; IBPB: conditional; IBRS_FW;
    STIBP: conditional; RSB filling; PBRSB-eIBRS: Not affected; BHI: Not
    affected
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: Intel 2nd Generation Core Processor Family Integrated Graphics
    vendor: Dell driver: i915 v: kernel arch: Gen-6 code: Sandybridge
    process: Intel 32nm built: 2011 ports: active: LVDS-1
    empty: DP-1,HDMI-A-1,VGA-1 bus-ID: 00:02.0 chip-ID: 8086:0116
    class-ID: 0300
  Device-2: NVIDIA GF106M [GeForce GT 550M] vendor: Dell driver: nvidia
    v: 390.157 alternate: nouveau,nvidia_drm non-free: series: 390.xx+
    status: legacy (EOL~2022-11-22) last: release: 390.157 kernel: 6.0
    xorg: 1.21 arch: Fermi code: GF1xx process: 40/28nm built: 2010-2016 pcie:
    gen: 2 speed: 5 GT/s lanes: 16 ports: active: none empty: HDMI-A-2
    bus-ID: 01:00.0 chip-ID: 10de:0dd6 class-ID: 0300
  Device-3: Quanta Laptop_Integrated_Webcam_2HDM driver: uvcvideo type: USB
    rev: 2.0 speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 1-1.4:3
    chip-ID: 0408:2fb1 class-ID: 0e02
  Display: x11 server: X.Org v: 21.1.14 with: Xwayland v: 24.1.4
    compositor: kwin_x11 driver: X: loaded: intel,nvidia unloaded: modesetting
    dri: i965 gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1600x900 s-dpi: 75 s-size: 543x305mm (21.38x12.01")
    s-diag: 623mm (24.52")
  Monitor-1: LVDS-1 mapped: LVDS1 model: Chi Mei Opto 0x1718 built: 2010
    res: 1600x900 hz: 60 dpi: 107 gamma: 1.2 chroma: red: x: 0.620 y: 0.337
    green: x: 0.322 y: 0.596 blue: x: 0.161 y: 0.078 white: x: 0.314 y: 0.329
    size: 380x220mm (14.96x8.66") diag: 438mm (17.3") ratio: 16:9
    modes: 1600x900
  EDID-Warnings: 1: parse_edid: unknown flag 0
  API: EGL v: 1.5 hw: drv: intel crocus platforms: gbm: drv: crocus
  API: OpenGL v: 3.3 compat-v: 4.6.0 vendor: nvidia mesa v: 390.157
    glx-v: 1.4 direct-render: yes renderer: GeForce GT 550M/PCIe/SSE2
    memory: 1000 MiB
  API: Vulkan Message: No Vulkan data available.
Audio:
  Device-1: Intel 6 Series/C200 Series Family High Definition Audio
    vendor: Dell driver: snd_hda_intel v: kernel bus-ID: 00:1b.0
    chip-ID: 8086:1c20 class-ID: 0403
  Device-2: NVIDIA GF106 High Definition Audio vendor: Dell
    driver: snd_hda_intel v: kernel pcie: gen: 2 speed: 5 GT/s lanes: 16
    bus-ID: 01:00.1 chip-ID: 10de:0be9 class-ID: 0403
  API: ALSA v: k6.10.13-3-MANJARO status: kernel-api with: aoss
    type: oss-emulator tools: alsactl,alsamixer,amixer
  Server-1: JACK v: 1.9.22 status: off tools: N/A
  Server-2: PipeWire v: 1.2.5 status: active with: 1: pipewire-pulse
    status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin
    tools: pactl,pw-cat,pw-cli,wpctl
Network:
  Device-1: Intel Centrino Wireless-N 1000 [Condor Peak] driver: iwlwifi
    v: kernel pcie: gen: 1 speed: 2.5 GT/s lanes: 1 bus-ID: 03:00.0
    chip-ID: 8086:0083 class-ID: 0280
  IF: wlp3s0 state: up mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: dynamic noprefixroute scope: global
  IP v6: <filter> type: noprefixroute scope: link
  Device-2: Realtek RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet
    vendor: Dell driver: r8169 v: kernel pcie: gen: 1 speed: 2.5 GT/s lanes: 1
    port: 2000 bus-ID: 0a:00.0 chip-ID: 10ec:8168 class-ID: 0200
  IF: enp10s0 state: down mac: <filter>
  Device-3: TP-Link AC600 wireless Realtek RTL8811AU [Archer T2U Nano]
    driver: rtl88XXau type: USB rev: 2.1 speed: 480 Mb/s lanes: 1 mode: 2.0
    bus-ID: 3-2:2 chip-ID: 2357:011e class-ID: 0000 serial: <filter>
  IF: wlp4s0u2 state: dormant mac: <filter>
  Info: services: NetworkManager, systemd-timesyncd, wpa_supplicant
  WAN IP: <filter>
Bluetooth:
  Message: No bluetooth data found.
Logical:
  Message: No logical block device data found.
RAID:
  Message: No RAID data found.
Drives:
  Local Storage: total: 861.19 GiB used: 314.54 GiB (36.5%)
  SMART Message: Required tool smartctl not installed. Check --recommends
  ID-1: /dev/sda maj-min: 8:0 vendor: Crucial model: CT480BX500SSD1
    size: 447.13 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
    tech: SSD serial: <filter> fw-rev: R022 scheme: MBR
  ID-2: /dev/sdb maj-min: 8:16 vendor: Seagate model: ST320LT007-9ZV142
    size: 298.09 GiB block-size: physical: 4096 B logical: 512 B speed: 3.0 Gb/s
    tech: HDD rpm: 7200 serial: <filter> fw-rev: DEM1 scheme: MBR
  ID-3: /dev/sdc maj-min: 8:32 vendor: Kingston model: DataTraveler 3.0
    size: 57.76 GiB block-size: physical: 512 B logical: 512 B type: USB
    rev: 2.1 spd: 480 Mb/s lanes: 1 mode: 2.0 tech: N/A serial: <filter>
    fw-rev: PMAP
  ID-4: /dev/sdd maj-min: 8:48 model: USB Flash Disk size: 58.2 GiB
    block-size: physical: 512 B logical: 512 B type: USB rev: 3.2 spd: 5 Gb/s
    lanes: 1 mode: 3.2 gen-1x1 tech: SSD serial: <filter> fw-rev: 1100
    scheme: MBR
  Optical-1: /dev/sr0 vendor: HL-DT-ST model: DVDRWBD CT30N rev: A101
    dev-links: cdrom
  Features: speed: 24 multisession: yes audio: yes dvd: yes
    rw: cd-r,cd-rw,dvd-r,dvd-ram state: running
Partition:
  ID-1: / raw-size: 436.56 GiB size: 428.63 GiB (98.19%)
    used: 206.69 GiB (48.2%) fs: ext4 dev: /dev/sda1 maj-min: 8:1 label: N/A
    uuid: 29d082b6-22cb-4ed8-b9db-af9d4162e0ab
  ID-2: /run/media/anto/5925439F08707623 raw-size: 57.76 GiB
    size: 57.76 GiB (100.00%) used: 14.29 GiB (24.7%) fs: ntfs dev: /dev/sdc
    maj-min: 8:32 label: N/A uuid: 5925439F08707623
  ID-3: /run/media/anto/Extra space 1 raw-size: 156.39 GiB
    size: 156.39 GiB (100.00%) used: 93.56 GiB (59.8%) fs: ntfs dev: /dev/sdb1
    maj-min: 8:17 label: Extra space 1 uuid: 01D55517C6A79D60
Swap:
  Kernel: swappiness: 60 (default) cache-pressure: 100 (default) zswap: yes
    compressor: zstd max-pool: 20%
  ID-1: swap-1 type: partition size: 10.57 GiB used: 512 KiB (0.0%)
    priority: -2 dev: /dev/sda2 maj-min: 8:2 label: swap
    uuid: c47bcdad-6f90-472d-8773-3bb56b02cc5c
Unmounted:
  ID-1: /dev/sdb2 maj-min: 8:18 size: 141.7 GiB fs: ext4 label: More space
    uuid: b5288b4f-5c4c-4ee3-b3f9-11b146bdf73c
  ID-2: /dev/sdd1 maj-min: 8:49 size: 4 MiB fs: vfat label: N/A
    uuid: 6A56-8FBF
  ID-3: /dev/sdd2 maj-min: 8:50 size: 58.2 GiB fs: <superuser required>
    label: N/A uuid: N/A
USB:
  Hub-1: 1-0:1 info: full speed or root hub ports: 2 rev: 2.0
    speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 1d6b:0002
    class-ID: 0900
  Hub-2: 1-1:2 info: Intel Integrated Rate Matching Hub ports: 6 rev: 2.0
    speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 8087:0024
    class-ID: 0900
  Device-1: 1-1.4:3 info: Quanta Laptop_Integrated_Webcam_2HDM type: video
    driver: uvcvideo interfaces: 3 rev: 2.0 speed: 480 Mb/s (57.2 MiB/s)
    lanes: 1 mode: 2.0 power: 250mA chip-ID: 0408:2fb1 class-ID: 0e02
  Hub-3: 2-0:1 info: full speed or root hub ports: 2 rev: 2.0
    speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 1d6b:0002
    class-ID: 0900
  Hub-4: 2-1:2 info: Intel Integrated Rate Matching Hub ports: 8 rev: 2.0
    speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 8087:0024
    class-ID: 0900
  Device-1: 2-1.2:3 info: Kingston DataTraveler 100 G3/G4/SE9 G2/50 Kyson
    type: mass storage driver: usb-storage interfaces: 1 rev: 2.1
    speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 power: 300mA
    chip-ID: 0951:1666 class-ID: 0806 serial: <filter>
  Hub-5: 3-0:1 info: hi-speed hub with single TT ports: 2 rev: 2.0
    speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 1d6b:0002
    class-ID: 0900
  Device-1: 3-2:2 info: TP-Link AC600 wireless Realtek RTL8811AU [Archer
    T2U Nano] type: Network driver: rtl88XXau interfaces: 1 rev: 2.1
    speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 power: 500mA
    chip-ID: 2357:011e class-ID: 0000 serial: <filter>
  Hub-6: 4-0:1 info: super-speed hub ports: 2 rev: 3.0
    speed: 5 Gb/s (596.0 MiB/s) lanes: 1 mode: 3.2 gen-1x1 chip-ID: 1d6b:0003
    class-ID: 0900
  Device-1: 4-1:5 info: Silicon Motion - Taiwan (formerly Feiya ) Flash
    Drive type: mass storage driver: usb-storage interfaces: 1 rev: 3.2
    speed: 5 Gb/s (596.0 MiB/s) lanes: 1 mode: 3.2 gen-1x1 power: 304mA
    chip-ID: 090c:1000 class-ID: 0806 serial: <filter>
Sensors:
  System Temperatures: cpu: 68.0 C mobo: 38.0 C sodimm: SODIMM C gpu: nvidia
    temp: 55 C
  Fan Speeds (rpm): N/A
Repos:
  Packages: 1307 pm: dpkg pkgs: 0 pm: pacman pkgs: 1292 libs: 341
    tools: pamac,yay pm: flatpak pkgs: 15
  Active pacman repo servers in: /etc/pacman.d/mirrorlist
    1: https://ask4.mm.fcix.net/manjaro/stable/$repo/$arch
    2: https://www.mirrorservice.org/sites/repo.manjaro.org/repos/stable/$repo/$arch
    3: http://manjaro.mirrors.uk2.net/stable/$repo/$arch
Processes:
  CPU top: 5 of 248
  1: cpu: 19.8% command: firefox pid: 2141 mem: 729.9 MiB (7.4%)
  2: cpu: 16.2% command: Xorg pid: 627 mem: 120.2 MiB (1.2%)
  3: cpu: 9.5% command: firefox pid: 10907 mem: 282.3 MiB (2.8%)
  4: cpu: 5.2% command: spotify pid: 4024 mem: 304.4 MiB (3.0%)
  5: cpu: 5.0% command: spotify pid: 3927 mem: 356.3 MiB (3.6%)
  Memory top: 5 of 248
  1: mem: 729.9 MiB (7.4%) command: firefox pid: 2141 cpu: 19.8%
  2: mem: 695.9 MiB (7.0%) command: pamac-manager pid: 9681 cpu: 0.1%
  3: mem: 569.8 MiB (5.7%) command: plasmashell pid: 794 cpu: 1.8%
  4: mem: 565.9 MiB (5.7%) command: pamac-checkupdates pid: 2016 cpu: 0.4%
  5: mem: 356.3 MiB (3.6%) command: spotify pid: 3927 cpu: 5.0%
Info:
  Processes: 248 Power: uptime: 1h 54m states: freeze,mem,disk suspend: deep
    avail: s2idle wakeups: 0 hibernate: platform avail: shutdown, reboot,
    suspend, test_resume image: 3.81 GiB services: org_kde_powerdevil,
    power-profiles-daemon, upowerd Init: systemd v: 256 default: graphical
    tool: systemctl
  Compilers: gcc: 14.2.1 Shell: Zsh v: 5.9 default: Bash v: 5.2.37
    running-in: konsole inxi: 3.3.36

Hopefully I formatted everything correctly.

Thanks to any kind souls who can help :slight_smile:

Check that the USB ports in question actually support the types of devices you connected.

Thank you!

How can I do that? Those ports do support the devices connected on Windows.

Check your documentation and compare the USB port capabilities match those of the devices.

example only:

A device may support USB3.2 and not USB2, or vice versa.


Otherwise, I have nothing else to add.

Good luck.

Thanks for trying soundofthunder.

Yes, those ports support the USB devices I connected to them, as they work on Windows.

I’ll keep looking around, but will leave this post open in case anyone else has had similar experiences.

Thanks anyway!

try different kernels, the 5.15 and the 6.1 and test with each of them… the 6.10 you currently have is end of life anyway…

2 Likes

Agreed. 6.6 should also be a good candidate. Those newer HWE kernels might be missing the necessary drivers and config. for your machine, it being from circa 2012. You may have a better experience sticking to LTS kernels.

1 Like

Thank you all!

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