Constant Freezing, and Reboot

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1

Seemingly random. My PC will work fine for a few hours, and other times only for a few minutes. Typically I first notice problems when my mouse starts lagging, and then everything freezes. No mouse or keyboard, and then my system reboots itself. Doesn’t matter what I’m doing either. Sometimes I’m just browsing the internet. I’ve read other posts about similar issues. Nothing seemed to work for me. System Monitor showed nothing abnormal. CPU was at 2%, and ram was at 2GB out of 16GB.

This is a fresh install, as in 2 days ago from Windows 11. Although this is not the first time I’ve tried to run Linux on this machine. 2 years ago I tried, and had the same issues. I gave up, and went back to Windows. I’ve had zero issues on Windows, so I really don’t think its a hardware issue. I did find some system error logs indicating that, and I’ll post them here. Along with my system specs. Wasn’t sure what all information someone would need, let me know what I did wrong. I’ll do what I can to fix it, thanks in advance.

Apr 07 12:21:45 kyle kernel: mce: [Hardware Error]: TSC 0 ADDR 1ffffc07d1038 MISC d012000100000000 SYND 4d000000 IPID 500b000000000
Apr 07 12:21:45 kyle kernel: mce: [Hardware Error]: PROCESSOR 2:870f10 TIME 1649348503 SOCKET 0 APIC 1 microcode 8701021
Apr 07 12:21:45 kyle kernel: rtl8821ae 0000:29:00.0: AMD-Vi: Event logged [IO_PAGE_FAULT domain=0x0017 address=0xfff84340 flags=0x0020]
Apr 07 12:21:45 kyle kernel: rtl8821ae 0000:29:00.0: AMD-Vi: Event logged [IO_PAGE_FAULT domain=0x0017 address=0xfff843c0 flags=0x0020]
Apr 07 12:21:45 kyle kernel: rtl8821ae 0000:29:00.0: AMD-Vi: Event logged [IO_PAGE_FAULT domain=0x0017 address=0xffffc3a0 flags=0x0020]
Apr 07 12:21:45 kyle kernel: rtl8821ae 0000:29:00.0: AMD-Vi: Event logged [IO_PAGE_FAULT domain=0x0017 address=0x0 flags=0x0000]
Apr 07 12:22:18 kyle pulseaudio[870]: GetManagedObjects() failed: org.freedesktop.DBus.Error.TimedOut: Failed to activate service 'org.bluez': timed out (service_start_timeout=25000ms)

  Kernel: 5.15.28-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 11.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-5.15-x86_64
    root=UUID=7c0180da-f09d-4204-b9c9-130c409d81a8 rw quiet apparmor=1
    security=apparmor udev.log_priority=3
  Desktop: KDE Plasma v: 5.24.3 tk: Qt v: 5.15.3 wm: kwin_x11 vt: 1 dm: SDDM
    Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Desktop System: Micro-Star product: MS-7C37 v: 3.0
    serial: <superuser required>
  Mobo: Micro-Star model: X570-A PRO (MS-7C37) v: 3.0
    serial: <superuser required> UEFI: American Megatrends LLC. v: H.E1
    date: 06/22/2021
Battery:
  Device-1: ps-controller-battery-d0:bc:c1:f4:92:0a model: N/A serial: N/A
    charge: N/A status: full
Memory:
  RAM: total: 15.61 GiB used: 2.27 GiB (14.5%)
  RAM Report:
    permissions: Unable to run dmidecode. Root privileges required.
CPU:
  Info: model: AMD Ryzen 5 3600X bits: 64 type: MT MCP arch: Zen 2
    family: 0x17 (23) model-id: 0x71 (113) stepping: 0 microcode: 0x8701021
  Topology: cpus: 1x cores: 6 tpc: 2 threads: 12 smt: enabled cache:
    L1: 384 KiB desc: d-6x32 KiB; i-6x32 KiB L2: 3 MiB desc: 6x512 KiB
    L3: 32 MiB desc: 2x16 MiB
  Speed (MHz): avg: 2181 high: 2481 min/max: 2200/4409 boost: enabled
    scaling: driver: acpi-cpufreq governor: schedutil cores: 1: 2200 2: 2132
    3: 2061 4: 2199 5: 2199 6: 2199 7: 2481 8: 2050 9: 2057 10: 2199 11: 2199
    12: 2200 bogomips: 91236
  Flags: 3dnowprefetch abm adx aes aperfmperf apic arat avic avx avx2 bmi1
    bmi2 bpext cat_l3 cdp_l3 clflush clflushopt clwb clzero cmov cmp_legacy
    constant_tsc cpb cpuid cqm cqm_llc cqm_mbm_local cqm_mbm_total
    cqm_occup_llc cr8_legacy cx16 cx8 de decodeassists extapic extd_apicid
    f16c flushbyasid fma fpu fsgsbase fxsr fxsr_opt ht hw_pstate ibpb ibs
    irperf lahf_lm lbrv lm mba mca mce misalignsse mmx mmxext monitor movbe
    msr mtrr mwaitx nonstop_tsc nopl npt nrip_save nx osvw overflow_recov pae
    pat pausefilter pclmulqdq pdpe1gb perfctr_core perfctr_llc perfctr_nb
    pfthreshold pge pni popcnt pse pse36 rapl rdpid rdpru rdrand rdseed rdt_a
    rdtscp rep_good sep sev sev_es sha_ni skinit smap smca sme smep ssbd sse
    sse2 sse4_1 sse4_2 sse4a ssse3 stibp succor svm svm_lock syscall tce
    topoext tsc tsc_scale umip v_spec_ctrl v_vmsave_vmload vgif vmcb_clean vme
    vmmcall wbnoinvd wdt xgetbv1 xsave xsavec xsaveerptr xsaveopt xsaves
  Vulnerabilities:
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: spec_store_bypass
    mitigation: Speculative Store Bypass disabled via prctl and seccomp
  Type: spectre_v1
    mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2
    mitigation: Retpolines, IBPB: conditional, STIBP: conditional, RSB filling
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: AMD Navi 10 [Radeon RX 5600 OEM/5600 XT / 5700/5700 XT]
    vendor: XFX Pine driver: amdgpu v: kernel pcie: gen: 4 speed: 16 GT/s
    lanes: 16 ports: active: DP-1 empty: DP-2,DP-3,HDMI-A-1 bus-ID: 2f:00.0
    chip-ID: 1002:731f class-ID: 0300
  Display: x11 server: X.Org v: 1.21.1.3 compositor: kwin_x11 driver: X:
    loaded: amdgpu unloaded: modesetting,radeon alternate: fbdev,vesa
    gpu: amdgpu display-ID: :0 screens: 1
  Screen-1: 0 s-res: 2560x1440 s-dpi: 96 s-size: 677x381mm (26.65x15.00")
    s-diag: 777mm (30.58")
  Monitor-1: DP-1 mapped: DisplayPort-0 model: PX329 built: 2019
    res: 2560x1440 hz: 60 dpi: 93 gamma: 1.2 size: 697x392mm (27.44x15.43")
    diag: 800mm (31.5") ratio: 16:9 modes: max: 2560x1440 min: 720x400
  OpenGL: renderer: AMD Radeon RX 5700 XT (NAVI10 DRM 3.42.0
    5.15.28-1-MANJARO LLVM 13.0.1)
    v: 4.6 Mesa 21.3.7 direct render: Yes
Audio:
  Device-1: AMD Navi 10 HDMI Audio driver: snd_hda_intel v: kernel pcie:
    gen: 4 speed: 16 GT/s lanes: 16 bus-ID: 2f:00.1 chip-ID: 1002:ab38
    class-ID: 0403
  Device-2: AMD Starship/Matisse HD Audio vendor: Micro-Star MSI X570-A PRO
    driver: snd_hda_intel v: kernel pcie: gen: 4 speed: 16 GT/s lanes: 16
    bus-ID: 31:00.4 chip-ID: 1022:1487 class-ID: 0403
  Device-3: Sony DualSense wireless controller (PS5) type: USB
    driver: playstation,snd-usb-audio,usbhid bus-ID: 3-1:2 chip-ID: 054c:0ce6
    class-ID: 0300
  Sound Server-1: ALSA v: k5.15.28-1-MANJARO running: yes
  Sound Server-2: JACK v: 1.9.20 running: no
  Sound Server-3: PulseAudio v: 15.0 running: yes
  Sound Server-4: PipeWire v: 0.3.48 running: yes
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: Micro-Star MSI X570-A PRO driver: r8168 v: 8.049.02-NAPI
    modules: r8169 pcie: gen: 1 speed: 2.5 GT/s lanes: 1 port: d000
    bus-ID: 27:00.0 chip-ID: 10ec:8168 class-ID: 0200
  IF: enp39s0 state: down mac: <filter>
  Device-2: Realtek RTL8812AE 802.11ac PCIe Wireless Network Adapter
    vendor: ASUSTeK driver: rtl8821ae v: kernel pcie: gen: 1 speed: 2.5 GT/s
    lanes: 1 port: c000 bus-ID: 29:00.0 chip-ID: 10ec:8812 class-ID: 0280
  IF: wlp41s0 state: up mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: dynamic noprefixroute scope: global
  IP v6: <filter> type: noprefixroute scope: link
  Device-3: Sony DualSense wireless controller (PS5) type: USB
    driver: playstation,snd-usb-audio,usbhid bus-ID: 3-1:2 chip-ID: 054c:0ce6
    class-ID: 0300
  WAN IP: <filter>
Bluetooth:
  Message: No bluetooth data found.
Logical:
  Message: No logical block device data found.
RAID:
  Message: No RAID data found.
Drives:
  Local Storage: total: 2.27 TiB used: 21.06 GiB (0.9%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/sda maj-min: 8:0 vendor: Western Digital model: WDBNCE5000PNC
    size: 465.76 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
    type: SSD serial: <filter> rev: 00WD scheme: GPT
  ID-2: /dev/sdb maj-min: 8:16 vendor: Hitachi model: HUA722020ALA331
    size: 1.82 TiB block-size: physical: 512 B logical: 512 B speed: 3.0 Gb/s
    type: HDD rpm: 7200 serial: <filter> rev: A3NH scheme: GPT
  Message: No optical or floppy data found.
Partition:
  ID-1: / raw-size: 465.46 GiB size: 457.09 GiB (98.20%)
    used: 21.06 GiB (4.6%) fs: ext4 dev: /dev/sda2 maj-min: 8:2 label: N/A
    uuid: 7c0180da-f09d-4204-b9c9-130c409d81a8
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
    used: 288 KiB (0.1%) fs: vfat dev: /dev/sda1 maj-min: 8:1 label: NO_LABEL
    uuid: 2ABC-E7C8
  ID-3: /run/media/kyle/HDD raw-size: 1.82 TiB size: 1.79 TiB (98.37%)
    used: 28 KiB (0.0%) fs: ext4 dev: /dev/sdb1 maj-min: 8:17 label: HDD
    uuid: 587a434d-fbb6-47da-93bd-e600dfa1c412
Swap:
  Alert: No swap data was found.
Unmounted:
  Message: No unmounted partitions found.
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 6 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 1-6:2 info: China Resource Semico USB Keyboard
    type: Keyboard,Mouse driver: hid-generic,usbhid interfaces: 2 rev: 1.1
    speed: 1.5 Mb/s power: 500mA chip-ID: 1a2c:2d43 class-ID: 0301
  Hub-2: 2-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
  Hub-3: 3-0:1 info: Hi-speed hub with single TT ports: 6 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 3-1:2 info: Sony DualSense wireless controller (PS5)
    type: Audio,HID driver: playstation,snd-usb-audio,usbhid interfaces: 4
    rev: 2.0 speed: 480 Mb/s power: 500mA chip-ID: 054c:0ce6 class-ID: 0300
  Device-2: 3-5:3 info: Micro Star MYSTIC LIGHT type: HID
    driver: hid-generic,usbhid interfaces: 1 rev: 1.1 speed: 12 Mb/s
    power: 500mA chip-ID: 1462:7c37 class-ID: 0300 serial: <filter>
  Hub-4: 3-6:4 info: Genesys Logic Hub ports: 4 rev: 2.0 speed: 480 Mb/s
    power: 100mA chip-ID: 05e3:0608 class-ID: 0900
  Hub-5: 4-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
  Hub-6: 5-0:1 info: Hi-speed hub with single TT ports: 4 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 5-4:2 info: [Maxxter] Optical Gaming Mouse [Xtrem]
    type: Mouse,Keyboard driver: hid-generic,usbhid interfaces: 2 rev: 1.1
    speed: 1.5 Mb/s power: 100mA chip-ID: 18f8:0f97 class-ID: 0301
  Hub-7: 6-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
Sensors:
  System Temperatures: cpu: N/A mobo: N/A gpu: amdgpu temp: 41.0 C mem: 42.0 C
  Fan Speeds (RPM): N/A gpu: amdgpu fan: 0
Info:
  Processes: 315 Uptime: 16m wakeups: 1 Init: systemd v: 250 tool: systemctl
  Compilers: gcc: 11.2.0 clang: 13.0.1 Packages: pacman: 1207 lib: 332
  flatpak: 0 Shell: Zsh v: 5.8.1 default: Bash v: 5.1.16 running-in: konsole
  inxi: 3.3.14
2

Did you try another kernel already ?

  • 5.10, 5.16, 5.17rc

Did you try to disable apparmor ?

3

Yes, changing kernels had no effect. I’ll disable apparmor, and let you know what happens thx.

4

No change with apparmor disabled. Still freezing, and rebooting.

5

Sometimes updating bios will do magic things, especially with amd as they fix problems quit often.
so that is worth a shot it might fix your hardware issues. That windows works fine doesn’t mean much in this case as Linux is totally different

6

Well I updated bios, and am now running 5.17rc kernel, I’ll see how it goes from here. Slightly off topic question though. Why would bad hardware run fine on windows specifically? Looser parameters maybe? It’s probably outside my realm of understanding though.

7

You have no swap partition or swap file.

1 Like
8

Wow, that never even crossed my mind. Figured the installer would cover that. Maybe it’s because I have 2 storage drives, and the installer just missed it? Thanks, I created a swap partition, and activated it. I’ll see if If the issue comes back. I’ve got high hopes now though.

9

I am using the same generation of AMD like your hardware, but the different Mainboard.
I knew this problem in the past, but it was too general. But so far, my hardware is running stable and smoothly after the fixing problem.

This issue is probably related to lower frequency of RAM.

  • Try to optimize the default frequency of RAM, like XMP or DOCP in BIOS.

OR

  • (Turn off PBO in BIOS )

  • Try Linux Kernel 5.16

10

I didn’t implied bad hardware, the point is how well that hardware is supported. that may differ from windows to Linux
I had for example a card reader that works fine under Windows but didn’t on Linux. Updating the firmware fixed it on Linux

11

Did you make a manual partitioning ?

12

When I was researching a solution to my problem I came across several posts from people with very similar hardware to me. I noticed when I flashed my bios it reset most of my settings in bios. It still ended up crashing though. Created a swap partition, which should have been there anyway seemed to fix it for me. I went back into bios, and have since enabled pbo, and xmb again. No issues so far.

13

No, and when I went into my partition manager I noticed I also had 2 unused partitions. One was for 1mb, and the other for 2mb. The root partition, and the efi boot partition were made correctly by the installer. Not sure why the swap partition wasn’t made or why it made 2 unused partitions. Possibly a bug or a bad iso not sure really.

14

That is already known, but not a bug. There are some reasons in search engine.

15

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