Consistent freeze on Linux

[Rosenlied]

First time posting here and I don’t have much experience with Linux. To be honest it’s my first time writing on a forum so i’m sorry for bad formatting and bold statements/assumptions.

I want to run a dual boot configuration on my Dell Latitude 7480 with win 10 and linux however no matter what distro i choose (tried Ubuntu 22.04 LTS, PopOs and Manjaro) I manage to boot into linux but after a while the system completely freezes, the cursor doesn’t move and the caps lock led blinks. Win 10 works fine.

I installed win 10 first (partition table below), updated drivers and flashed manjaro with rufus in DD mode on my usb drive (there were compatibility issues rufus said). Successfully installed Manjaro and updated 2.0 GiB worth of apps and packages + updated kernel from 5.15.125 to 6.1.44 with few warnings (pics below related). After 30-60 mins came the first freeze and from that point I couldn’t get as far as few seconds after logging in before totally freezing. Tried to boot in fallback initramfs in both kernel versions but the problem persisted. On Ubuntu I once booted in recovery mode an all seemed to work fine but the system was stripped to the bone.

Moderator edit: Removed useless pictures.

Tried to install Manjaro on a totally clean disk but nothing changed from what happened in the paragraph above. At this point the culprit must be the BIOS or hardware incompatibilities (by the way i’m using GRUB 2.06.r261.g2f4430cc0-3) but I contacted a couple of Latitude 7480 users and their device worked smoothly on Ubuntu (their laptop came preinstalled with Ubuntu)

For now that’s all comes to mind. thanks for your time!

Edit:

provided log

  Kernel: 6.1.44-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 13.2.1
    clocksource: tsc available: acpi_pm
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.1-x86_64
    root=UUID=acb7d180-c28e-4681-a549-032e9e43bff1 rw quiet apparmor=1
    security=apparmor udev.log_priority=3 processor.max_cstate=1
    intel_idle.max_cstate=0 i915.enable_dc=0
  Desktop: Cinnamon v: 5.8.4 tk: GTK v: 3.24.38 vt: 7 dm: LightDM v: 1.32.0
    Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Laptop System: Dell product: Latitude 7480 v: N/A
    serial: <superuser required> Chassis: type: 10 serial: <superuser required>
  Mobo: Dell model: 021PX9 v: A00 serial: <superuser required> UEFI: Dell
    v: 1.32.1 date: 07/05/2023
Battery:
  ID-1: BAT0 charge: 19.7 Wh (38.3%) condition: 51.4/53.3 Wh (96.4%) volts: 7.5
    min: 7.4 model: LGC-LGC7.78 DELL 2X39G type: Li-ion serial: <filter>
    status: charging
Memory:
  System RAM: total: 32 GiB available: 31.23 GiB used: 2.46 GiB (7.9%)
  RAM Report: permissions: Unable to run dmidecode. Root privileges required.
CPU:
  Info: model: Intel Core i7-7600U bits: 64 type: MT MCP arch: Amber/Kaby Lake
    note: check gen: core 7 level: v3 note: check built: 2017 process: Intel 14nm
    family: 6 model-id: 0x8E (142) stepping: 9 microcode: 0xF4
  Topology: cpus: 1x cores: 2 tpc: 2 threads: 4 smt: enabled cache:
    L1: 128 KiB desc: d-2x32 KiB; i-2x32 KiB L2: 512 KiB desc: 2x256 KiB
    L3: 4 MiB desc: 1x4 MiB
  Speed (MHz): avg: 747 high: 789 min/max: 400/3900 scaling:
    driver: intel_pstate governor: powersave cores: 1: 722 2: 714 3: 789 4: 764
    bogomips: 23209
  Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat
    arch_capabilities arch_perfmon art avx avx2 bmi1 bmi2 bts clflush
    clflushopt cmov constant_tsc cpuid cpuid_fault cx16 cx8 de ds_cpl dtes64
    dtherm dts epb ept ept_ad erms est f16c flexpriority flush_l1d fma fpu
    fsgsbase fxsr ht hwp hwp_act_window hwp_epp hwp_notify ibpb ibrs ida
    intel_pt invpcid invpcid_single lahf_lm lm mca mce md_clear mmx monitor
    movbe mpx msr mtrr nonstop_tsc nopl nx pae pat pbe pcid pclmulqdq pdcm
    pdpe1gb pebs pge pln pni popcnt pse pse36 pti pts rdrand rdseed rdtscp
    rep_good sdbg sep smap smep smx ss ssbd sse sse2 sse4_1 sse4_2 ssse3 stibp
    syscall tm tm2 tpr_shadow tsc tsc_adjust tsc_deadline_timer vme vmx vnmi
    vpid x2apic xgetbv1 xsave xsavec xsaveopt xsaves xtopology xtpr
  Vulnerabilities:
  Type: gather_data_sampling mitigation: Microcode
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf mitigation: PTE Inversion; VMX: conditional cache flushes, SMT
    vulnerable
  Type: mds mitigation: Clear CPU buffers; SMT vulnerable
  Type: meltdown mitigation: PTI
  Type: mmio_stale_data mitigation: Clear CPU buffers; SMT vulnerable
  Type: retbleed mitigation: IBRS
  Type: spec_rstack_overflow status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: IBRS, IBPB: conditional, STIBP: conditional,
    RSB filling, PBRSB-eIBRS: Not affected
  Type: srbds mitigation: Microcode
  Type: tsx_async_abort mitigation: TSX disabled
Graphics:
  Device-1: Intel HD Graphics 620 vendor: Dell driver: i915 v: kernel
    arch: Gen-9.5 process: Intel 14nm built: 2016-20 ports: active: eDP-1
    empty: DP-1, DP-2, HDMI-A-1, HDMI-A-2 bus-ID: 00:02.0 chip-ID: 8086:5916
    class-ID: 0300
  Device-2: Microdia Integrated_Webcam_HD driver: uvcvideo type: USB rev: 2.0
    speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 1-5:2 chip-ID: 0c45:6715
    class-ID: 0e02
  Display: x11 server: X.Org v: 21.1.8 driver: X: loaded: modesetting
    alternate: fbdev,vesa dri: iris gpu: i915 display-ID: :0 screens: 1
  Screen-1: 0 s-res: 2560x1440 s-dpi: 96 s-size: 677x381mm (26.65x15.00")
    s-diag: 777mm (30.58")
  Monitor-1: eDP-1 model: LG Display 0x0543 built: 2016 res: 2560x1440 hz: 60
    dpi: 210 gamma: 1.2 size: 310x174mm (12.2x6.85") diag: 355mm (14")
    ratio: 16:9 modes: 2560x1440
  API: OpenGL Message: Unable to show GL data. Required tool glxinfo missing.
Audio:
  Device-1: Intel Sunrise Point-LP HD Audio vendor: Dell driver: snd_hda_intel
    v: kernel alternate: snd_soc_skl, snd_soc_avs, snd_sof_pci_intel_skl
    bus-ID: 00:1f.3 chip-ID: 8086:9d71 class-ID: 0403
  API: ALSA v: k6.1.44-1-MANJARO status: kernel-api with: aoss
    type: oss-emulator tools: alsactl,alsamixer,amixer
  Server-1: JACK v: 1.9.22 status: off tools: N/A
  Server-2: PipeWire v: 0.3.77 status: off tools: pw-cli
  Server-3: PulseAudio v: 16.1 status: active with: pulseaudio-alsa
    type: plugin tools: pacat,pactl,pavucontrol
Network:
  Device-1: Intel Ethernet I219-LM vendor: Dell driver: e1000e v: kernel
    port: N/A bus-ID: 00:1f.6 chip-ID: 8086:15d7 class-ID: 0200
  IF: enp0s31f6 state: down mac: <filter>
  Device-2: Intel Wireless 8265 / 8275 driver: iwlwifi v: kernel pcie: gen: 1
    speed: 2.5 GT/s lanes: 1 bus-ID: 02:00.0 chip-ID: 8086:24fd class-ID: 0280
  IF: wlp2s0 state: up mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: noprefixroute scope: link
  WAN IP: <filter>
Bluetooth:
  Device-1: Intel Bluetooth wireless interface driver: btusb v: 0.8 type: USB
    rev: 2.0 speed: 12 Mb/s lanes: 1 mode: 1.1 bus-ID: 1-7:3 chip-ID: 8087:0a2b
    class-ID: e001
  Report: rfkill ID: hci0 rfk-id: 3 state: up address: see --recommends
Logical:
  Message: No logical block device data found.
RAID:
  Message: No RAID data found.
Drives:
  Local Storage: total: 953.87 GiB used: 14.19 GiB (1.5%)
  SMART Message: Required tool smartctl not installed. Check --recommends
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Samsung model: MZVLB1T0HALR-000L7
    size: 953.87 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
    lanes: 4 tech: SSD serial: <filter> fw-rev: 5L2QEXA7 temp: 35.9 C
    scheme: GPT
  Message: No optical or floppy data found.
Partition:
  ID-1: / raw-size: 244.03 GiB size: 239.14 GiB (98.00%) used: 14.16 GiB (5.9%)
    fs: ext4 dev: /dev/nvme0n1p3 maj-min: 259:3 label: N/A
    uuid: acb7d180-c28e-4681-a549-032e9e43bff1
  ID-2: /boot/efi raw-size: 100 MiB size: 96 MiB (96.00%)
    used: 25.3 MiB (26.4%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1 label: N/A
    uuid: ACA2-187C
Swap:
  Alert: No swap data was found.
Unmounted:
  ID-1: /dev/nvme0n1p2 maj-min: 259:2 size: 16 MiB fs: <superuser required>
    label: N/A uuid: N/A
  ID-2: /dev/nvme0n1p4 maj-min: 259:4 size: 709.22 GiB fs: ntfs label: N/A
    uuid: 5C72AC0272ABDED0
  ID-3: /dev/nvme0n1p5 maj-min: 259:5 size: 522 MiB fs: ntfs label: N/A
    uuid: 961ECB3A1ECB1263
USB:
  Hub-1: 1-0:1 info: hi-speed hub with single TT ports: 12 rev: 2.0
    speed: 480 Mb/s (57.2 MiB/s) lanes: 1 mode: 2.0 chip-ID: 1d6b:0002
    class-ID: 0900
  Device-1: 1-5:2 info: Microdia Integrated_Webcam_HD type: video
    driver: uvcvideo interfaces: 2 rev: 2.0 speed: 480 Mb/s (57.2 MiB/s) lanes: 1
    mode: 2.0 power: 500mA chip-ID: 0c45:6715 class-ID: 0e02
  Device-2: 1-7:3 info: Intel Bluetooth wireless interface type: bluetooth
    driver: btusb interfaces: 2 rev: 2.0 speed: 12 Mb/s (1.4 MiB/s) lanes: 1
    mode: 1.1 power: 100mA chip-ID: 8087:0a2b class-ID: e001
  Device-3: 1-8:4 info: Elan Micro Touchscreen type: HID
    driver: hid-multitouch,usbhid interfaces: 1 rev: 2.0
    speed: 12 Mb/s (1.4 MiB/s) lanes: 1 mode: 1.1 power: 100mA
    chip-ID: 04f3:22d8 class-ID: 0300
  Device-4: 1-10:5 info: Broadcom 5880 type: smart card driver: N/A
    interfaces: 2 rev: 1.1 speed: 12 Mb/s (1.4 MiB/s) lanes: 1 mode: 1.1
    power: 100mA chip-ID: 0a5c:5832 class-ID: 0b00 serial: <filter>
  Hub-2: 2-0:1 info: super-speed hub ports: 6 rev: 3.0
    speed: 5 Gb/s (596.0 MiB/s) lanes: 1 mode: 3.2 gen-1x1 chip-ID: 1d6b:0003
    class-ID: 0900
Sensors:
  System Temperatures: cpu: 53.0 C pch: 49.0 C mobo: 51.0 C
  Fan Speeds (rpm): cpu: 0
Info:
  Processes: 209 Uptime: 2m wakeups: 4255 Init: systemd v: 253
  default: graphical tool: systemctl Compilers: gcc: 13.2.1 clang: 15.0.7
  Packages: pm: pacman pkgs: 1159 libs: 351 tools: pamac,yay pm: flatpak
  pkgs: 0 Shell: Bash v: 5.1.16 running-in: gnome-terminal inxi: 3.3.29
type or paste code here

[megavolt]

Hello @Rosenlied

@Rosenlied

After 30-60 mins came the first freeze and from that point I couldn’t get as far as few seconds after logging in before totally freezing.

That sounds like an issue with “low power mode” of the CPU or the iGPU. Maybe the RAM is defect?

However… you can limit the CPU and iGPU to certain cstates.

processor.max_cstate=1 intel_idle.max_cstate=0  i915.enable_dc=0

That are kernel parameters, which needs to be applied on boot time. That ensures, that the CPU/GPU will never go into sleep mode. See if freezes appear when this is applied (of course it will drain more battery and should only be used for testing here.)

• Grub Boot Menu (when you boot the computer): Press E when the menu shows up and add them on the line which starts with linux . [temorary]
• Grub Config: Edit /etc/default/grub and append the kernel parameters between the quotes in the GRUB_CMDLINE_LINUX_DEFAULT line and run sudo update-grub. [permanent]

That would be my first attempt to try fixing a freeze. It could also just that the Desktop Environment (KDE,GNOME,XFCE, etc) is just too much for your GPU/CPU, especially the OpenGL effects, but I guess that shouldn’t be the case here, since it comes with W10.

If possible please provide some substantial system information:

inxi -v7azy

Thanks.

[6x12]

Dell Latitude 7280/7380/7480 System BIOS version: 1.32.1
Status: Critical Date: 09 Aug 2023

https://www.dell.com/support/home/en-uk/product-support/product/latitude-14-7480-laptop/drivers .

[andreas85]

Do you use swap ?
What kernel do you use ?
…

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[Rosenlied]

Thanks megavolt for replying!

I just tried your fix and managed to break the 4-seconds-barrier but i’ll wait a bit before declaring victory, Thanks again for the support!

[Rosenlied]

i already updated the bios to that date, so it should be working fine(?)

Thanks for the reply!