I am using the Brother MFC-L2710DW and when I go to print something all that comes out is blank papers until it runs out of paper. I am using it over the network because my cord isn’t long enough to reach my computer.
I have tried printing to PDF and it works just fine, everything is up to date.
I am using the “Brother MFC-L2710DW series” driver
Welcome to Manjaro!
Please read this:
and post some more information so we can see what’s really going on. Now we know the symptom of the disease, but we need some more probing to know where the origin lies…
inxi --admin --verbosity=7 --filter --no-host --width would be the minimum required information… (Personally Identifiable Information like serial numbers and MAC addresses will be filtered out by the above command)lpstat -l -p szPrinterName where szPrintername is obviously the name of your printer would help as well.
P.S. If you enter a bit more details in your profile, we can also see which Desktop Environment you’re using, which CPU/GPU you have, …
inxi:
System:
Kernel: 5.9.16-1-MANJARO x86_64 bits: 64 compiler: gcc v: 10.2.1
parameters: BOOT_IMAGE=/boot/vmlinuz-5.9-x86_64
root=UUID=2e4114d8-24bb-49e1-b7ff-16344da22252 rw quiet splash apparmor=1
security=apparmor udev.log_priority=3
Desktop: GNOME 3.38.3 tk: GTK 3.24.24 wm: gnome-shell dm: GDM 3.38.2.1
Distro: Manjaro Linux
Machine:
Type: Desktop System: Micro-Star product: MS-7B86 v: 3.0 serial: <filter>
Mobo: Micro-Star model: B450 GAMING PLUS MAX (MS-7B86) v: 3.0
serial: <filter> UEFI [Legacy]: American Megatrends v: H.70 date: 06/17/2020
Battery:
Device-1: hidpp_battery_0 model: Logitech Wireless Mouse M510
serial: <filter> charge: 55% (should be ignored) rechargeable: yes
status: Discharging
Memory:
RAM: total: 15.65 GiB used: 5.58 GiB (35.7%)
RAM Report: permissions: Unable to run dmidecode. Root privileges required.
CPU:
Info: 6-Core model: AMD Ryzen 5 3600 bits: 64 type: MT MCP arch: Zen 2
family: 17 (23) model-id: 71 (113) stepping: N/A microcode: 8701021
L2 cache: 3 MiB bogomips: 86438
Speed: 2889 MHz min/max: 2200/3600 MHz boost: enabled Core speeds (MHz):
1: 2889 2: 2044 3: 2062 4: 2031 5: 2253 6: 2601 7: 2053 8: 2003 9: 2185
10: 2020 11: 2137 12: 2440
Flags: 3dnowprefetch abm adx aes aperfmperf apic arat avic avx avx2 bmi1
bmi2 bpext cat_l3 cdp_l3 clflush clflushopt clwb clzero cmov cmp_legacy
constant_tsc cpb cpuid cqm cqm_llc cqm_mbm_local cqm_mbm_total cqm_occup_llc
cr8_legacy cx16 cx8 de decodeassists extapic extd_apicid f16c flushbyasid
fma fpu fsgsbase fxsr fxsr_opt ht hw_pstate ibpb ibs irperf lahf_lm lbrv lm
mba mca mce misalignsse mmx mmxext monitor movbe msr mtrr mwaitx nonstop_tsc
nopl npt nrip_save nx osvw overflow_recov pae pat pausefilter pclmulqdq
pdpe1gb perfctr_core perfctr_llc perfctr_nb pfthreshold pge pni popcnt pse
pse36 rdpid rdpru rdrand rdseed rdt_a rdtscp rep_good sep sev sha_ni skinit
smap smca sme smep ssbd sse sse2 sse4_1 sse4_2 sse4a ssse3 stibp succor svm
svm_lock syscall tce topoext tsc tsc_scale umip v_vmsave_vmload vgif
vmcb_clean vme vmmcall wbnoinvd wdt xgetbv1 xsave xsavec xsaveerptr xsaveopt
xsaves
Vulnerabilities: Type: itlb_multihit status: Not affected
Type: l1tf status: Not affected
Type: mds status: Not affected
Type: meltdown status: Not affected
Type: spec_store_bypass
mitigation: Speculative Store Bypass disabled via prctl and seccomp
Type: spectre_v1
mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Full AMD retpoline, IBPB: conditional, STIBP:
conditional, RSB filling
Type: srbds status: Not affected
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: AMD Ellesmere [Radeon RX 470/480/570/570X/580/580X/590]
vendor: Gigabyte driver: amdgpu v: kernel bus ID: 29:00.0 chip ID: 1002:67df
Display: wayland server: X.org 1.20.10 compositor: gnome-shell driver:
loaded: amdgpu note: n/a (using device driver) - try sudo/root display ID: 0
resolution: <missing: xdpyinfo>
OpenGL: renderer: Radeon RX 580 Series (POLARIS10 DRM 3.39.0
5.9.16-1-MANJARO LLVM 11.0.1)
v: 4.6 Mesa 20.3.3 direct render: Yes
Audio:
Device-1: AMD Ellesmere HDMI Audio [Radeon RX 470/480 / 570/580/590]
vendor: Gigabyte driver: snd_hda_intel v: kernel bus ID: 29:00.1
chip ID: 1002:aaf0
Device-2: AMD Starship/Matisse HD Audio vendor: Micro-Star MSI
driver: snd_hda_intel v: kernel bus ID: 2b:00.4 chip ID: 1022:1487
Sound Server: ALSA v: k5.9.16-1-MANJARO
Network:
Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
vendor: Micro-Star MSI driver: r8169 v: kernel port: e000 bus ID: 22:00.0
chip ID: 10ec:8168
IF: enp34s0 state: down mac: <filter>
Device-2: Realtek RTL8192EE PCIe Wireless Network Adapter driver: rtl8192ee
v: kernel port: d000 bus ID: 26:00.0 chip ID: 10ec:818b
IF: wlp38s0 state: up mac: <filter>
IP v4: <filter> type: dynamic noprefixroute scope: global
broadcast: <filter>
IP v6: <filter> type: dynamic noprefixroute scope: global
IP v6: <filter> type: dynamic noprefixroute scope: global
IP v6: <filter> type: noprefixroute scope: link
WAN IP: <filter>
RAID:
Message: No RAID data was found.
Drives:
Local Storage: total: 953.87 GiB used: 58.76 GiB (6.2%)
SMART Message: Required tool smartctl not installed. Check --recommends
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Intel model: SSDPEKNW010T8
size: 953.87 GiB block size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
lanes: 4 serial: <filter> rev: 002C temp: 30.9 C
Message: No Optical or Floppy data was found.
Partition:
ID-1: / raw size: 953.86 GiB size: 937.89 GiB (98.33%)
used: 58.76 GiB (6.3%) fs: ext4 dev: /dev/nvme0n1p1 maj-min: 259:1
label: N/A uuid: 2e4114d8-24bb-49e1-b7ff-16344da22252
Swap:
Alert: No Swap data was found.
Unmounted:
Message: No Unmounted partitions found.
USB:
Hub-1: 1-0:1 info: Full speed (or root) Hub ports: 10 rev: 2.0
speed: 480 Mb/s chip ID: 1d6b:0002
Device-1: 1-1:2 info: SteelSeries ApS SteelSeries Apex 5 type: Keyboard,HID
driver: hid-generic,usbhid interfaces: 5 rev: 2.0 speed: 12 Mb/s
chip ID: 1038:161c
Device-2: 1-2:3 info: Logitech Unifying Receiver type: Keyboard,Mouse,HID
driver: logitech-djreceiver,usbhid interfaces: 3 rev: 2.0 speed: 12 Mb/s
chip ID: 046d:c52b
Hub-2: 2-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.1 speed: 10 Gb/s
chip ID: 1d6b:0003
Hub-3: 3-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0
speed: 480 Mb/s chip ID: 1d6b:0002
Hub-4: 4-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.1 speed: 10 Gb/s
chip ID: 1d6b:0003
Sensors:
System Temperatures: cpu: 44.4 C mobo: 31.0 C gpu: amdgpu temp: 30.0 C
Fan Speeds (RPM): fan-1: 0 fan-2: 1928 fan-3: 0 fan-4: 822 fan-5: 0
fan-6: 835 gpu: amdgpu fan: 802
Info:
Processes: 333 Uptime: 7d 21h 48m wakeups: 72 Init: systemd v: 247
Compilers: gcc: 10.2.0 clang: 11.0.1 Packages: 1410 pacman: 1403 lib: 442
flatpak: 7 Shell: Zsh v: 5.8 running in: gnome-terminal inxi: 3.2.02
lpstat:
printer Brother_MFC_L2710DW_series disabled since Sun 07 Feb 2021 02:10:32 PM CST -
reason unknown
Form mounted:
Content types: any
Printer types: unknown
Description: Brother_MFC_L2710DW_series
Alerts: none
Location:
Connection: direct
Interface: /etc/cups/ppd/Brother_MFC_L2710DW_series.ppd
On fault: no alert
After fault: continue
Users allowed:
(all)
Forms allowed:
(none)
Banner required
Charset sets:
(none)
Default pitch:
Default page size:
Default port settings:
other:
I forgot to mention that I had no issue scanning documents from that printer onto my desktop.
I did have my desktop environment and CPU in my profile (I forgot which GPU I have and I didn’t have access to the box it came in when I setup the profile).
That one is EOL: Please upgrade to 5.4 LTS (Long Time support) or 5.10 which is an LTS candidate.
(But that will not get rid of your printer problem, so do that last)
Go to printer settings, click that printer, click configure and tell me which printer driver you’re using and where you got it from. (As I’m on KDE and you’re on Gnome, I can’t give you exact screenshots nor exact steps to take)
You have an AMD Ellesmere [Radeon RX 470/480/570/570X/580/580X/590] GPU as per your inxi.
I have the same symptom: printing from the PC will result in an endless loop of empty pages.
I’ve built the package brother-mfc-l2710dw (version 4.0.0-1) with pamac and set up the printer with the GUI with the lpd protocol as mentioned in CUPS/Printer-specific problems - ArchWiki.
My inxi output:
System:
Kernel: 5.15.6-2-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0
parameters: BOOT_IMAGE=/boot/vmlinuz-5.15-x86_64
root=UUID=51ada9e3-e864-4f90-a085-772e9ba393fb rw quiet apparmor=1
security=apparmor resume=UUID=74ceb443-e800-4cd8-8259-072d27a86404
udev.log_priority=3
Desktop: KDE Plasma 5.23.4 tk: Qt 5.15.2 info: latte-dock wm: kwin_x11
vt: 1 dm: SDDM Distro: Manjaro Linux base: Arch Linux
Machine:
Type: Desktop Mobo: ASRock model: B550M Steel Legend
serial: <superuser required> UEFI: American Megatrends v: P1.90
date: 02/25/2021
Battery:
Message: No system battery data found. Is one present?
Memory:
RAM: total: 15.02 GiB used: 5.42 GiB (36.1%)
RAM Report:
permissions: Unable to run dmidecode. Root privileges required.
CPU:
Info: model: AMD Ryzen 5 5600G with Radeon Graphics bits: 64 type: MT MCP
arch: Zen 3 family: 0x19 (25) model-id: 0x50 (80) stepping: 0
microcode: 0xA50000B
Topology: cpus: 1x cores: 6 tpc: 2 threads: 12 smt: enabled cache:
L1: 384 KiB desc: d-6x32 KiB; i-6x32 KiB L2: 3 MiB desc: 6x512 KiB
L3: 16 MiB desc: 1x16 MiB
Speed (MHz): avg: 2683 high: 4352 min/max: 1400/3900 boost: enabled
scaling: driver: acpi-cpufreq governor: schedutil cores: 1: 4352 2: 3550
3: 2758 4: 2391 5: 2393 6: 2368 7: 1837 8: 1393 9: 1686 10: 2380 11: 3553
12: 3538 bogomips: 93463
Flags: 3dnowprefetch abm adx aes aperfmperf apic arat avic avx avx2 bmi1
bmi2 bpext cat_l3 cdp_l3 clflush clflushopt clwb clzero cmov cmp_legacy
constant_tsc cpb cpuid cqm cqm_llc cqm_mbm_local cqm_mbm_total
cqm_occup_llc cr8_legacy cx16 cx8 de decodeassists erms extapic
extd_apicid f16c flushbyasid fma fpu fsgsbase fsrm fxsr fxsr_opt ht
hw_pstate ibpb ibrs ibs invpcid irperf lahf_lm lbrv lm mba mca mce
misalignsse mmx mmxext monitor movbe msr mtrr mwaitx nonstop_tsc nopl npt
nrip_save nx ospke osvw overflow_recov pae pat pausefilter pclmulqdq
pdpe1gb perfctr_core perfctr_llc perfctr_nb pfthreshold pge pku pni popcnt
pse pse36 rapl rdpid rdpru rdrand rdseed rdt_a rdtscp rep_good sep sha_ni
skinit smap smca smep ssbd sse sse2 sse4_1 sse4_2 sse4a ssse3 stibp succor
svm svm_lock syscall tce topoext tsc tsc_scale umip v_spec_ctrl
v_vmsave_vmload vaes vgif vmcb_clean vme vmmcall vpclmulqdq wbnoinvd wdt
xgetbv1 xsave xsavec xsaveerptr xsaveopt xsaves
Vulnerabilities:
Type: itlb_multihit status: Not affected
Type: l1tf status: Not affected
Type: mds status: Not affected
Type: meltdown status: Not affected
Type: spec_store_bypass
mitigation: Speculative Store Bypass disabled via prctl and seccomp
Type: spectre_v1
mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Full AMD retpoline, IBPB: conditional,
IBRS_FW, STIBP: always-on, RSB filling
Type: srbds status: Not affected
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: AMD Cezanne driver: amdgpu v: kernel bus-ID: 05:00.0
chip-ID: 1002:1638 class-ID: 0300
Device-2: Microdia Integrated Camera type: USB driver: uvcvideo
bus-ID: 1-2:2 chip-ID: 0c45:64ab class-ID: 0e02
Display: x11 server: X.Org 1.21.1.1 compositor: kwin_x11 driver:
loaded: amdgpu,ati unloaded: modesetting alternate: fbdev,vesa
display-ID: :0 screens: 1
Screen-1: 0 s-res: 3840x1080 s-dpi: 96 s-size: 1016x285mm (40.0x11.2")
s-diag: 1055mm (41.5")
Monitor-1: HDMI-A-0 res: 1920x1080 hz: 60 dpi: 96
size: 510x290mm (20.1x11.4") diag: 587mm (23.1")
Monitor-2: DisplayPort-0 res: 1920x1080 dpi: 93
size: 527x296mm (20.7x11.7") diag: 604mm (23.8")
Message: Unable to show advanced data. Required tool glxinfo missing.
Audio:
Device-1: AMD driver: snd_hda_intel v: kernel bus-ID: 05:00.1
chip-ID: 1002:1637 class-ID: 0403
Device-2: AMD Family 17h HD Audio vendor: ASRock driver: snd_hda_intel
v: kernel bus-ID: 05:00.6 chip-ID: 1022:15e3 class-ID: 0403
Sound Server-1: ALSA v: k5.15.6-2-MANJARO running: yes
Sound Server-2: sndio v: N/A running: no
Sound Server-3: JACK v: 1.9.19 running: no
Sound Server-4: PulseAudio v: 15.0 running: yes
Sound Server-5: PipeWire v: 0.3.40 running: yes
Network:
Device-1: Realtek RTL8125 2.5GbE vendor: ASRock driver: r8169 v: kernel
port: f000 bus-ID: 03:00.0 chip-ID: 10ec:8125 class-ID: 0200
IF: enp3s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
IP v4: <filter> type: noprefixroute scope: global broadcast: <filter>
WAN IP: <filter>
Bluetooth:
Device-1: Realtek Bluetooth Radio type: USB driver: btusb v: 0.8
bus-ID: 1-7.2:9 chip-ID: 0bda:8771 class-ID: e001 serial: <filter>
Report: rfkill ID: hci0 rfk-id: 3 state: up address: see --recommends
Logical:
Message: No logical block device data found.
RAID:
Message: No RAID data found.
Drives:
Local Storage: total: 465.76 GiB used: 220.68 GiB (47.4%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Samsung model: SSD 970 EVO 500GB
size: 465.76 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
lanes: 4 type: SSD serial: <filter> rev: 2B2QEXE7 temp: 32.9 C scheme: GPT
Message: No optical or floppy data found.
Partition:
ID-1: / raw-size: 448.35 GiB size: 440.24 GiB (98.19%)
used: 220.68 GiB (50.1%) fs: ext4 dev: /dev/nvme0n1p2 maj-min: 259:2
label: N/A uuid: 51ada9e3-e864-4f90-a085-772e9ba393fb
ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
used: 288 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
label: NO_LABEL uuid: 7E23-DA06
ID-3: /mnt/external raw-size: N/A size: 1.79 TiB used: 907.07 GiB (49.6%)
fs: nfs4 remote: 192.168.1.100:/volume1/ext
ID-4: /mnt/music raw-size: N/A size: 1.79 TiB used: 907.18 GiB (49.6%)
fs: cifs dev: /dev/music
Swap:
Kernel: swappiness: 60 (default) cache-pressure: 100 (default)
ID-1: swap-1 type: partition size: 17.11 GiB used: 256 KiB (0.0%)
priority: -2 dev: /dev/nvme0n1p3 maj-min: 259:3 label: N/A
uuid: 74ceb443-e800-4cd8-8259-072d27a86404
Unmounted:
Message: No unmounted partitions found.
USB:
Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 10 rev: 2.0
speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
Device-1: 1-2:2 info: Microdia Integrated Camera type: Video
driver: uvcvideo interfaces: 2 rev: 2.0 speed: 480 Mb/s power: 500mA
chip-ID: 0c45:64ab class-ID: 0e02
Hub-2: 1-7:3 info: Genesys Logic Hub ports: 4 rev: 2.0 speed: 480 Mb/s
power: 100mA chip-ID: 05e3:0610 class-ID: 0900
Device-1: 1-7.2:9 info: Realtek Bluetooth Radio type: Bluetooth
driver: btusb interfaces: 2 rev: 1.1 speed: 12 Mb/s power: 500mA
chip-ID: 0bda:8771 class-ID: e001 serial: <filter>
Device-2: 1-8:4 info: ASRock LED Controller type: HID
driver: hid-generic,usbhid interfaces: 1 rev: 1.1 speed: 12 Mb/s
power: 100mA chip-ID: 26ce:01a2 class-ID: 0300 serial: <filter>
Hub-3: 2-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s
chip-ID: 1d6b:0003 class-ID: 0900
Hub-4: 3-0:1 info: Hi-speed hub with single TT ports: 4 rev: 2.0
speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
Hub-5: 3-2:2 info: ASMedia ASM1074 High-Speed hub ports: 4 rev: 2.1
speed: 480 Mb/s power: 100mA chip-ID: 174c:2074 class-ID: 0900
Device-1: 3-2.1:3 info: Cherry Wireless Dongle type: Mouse
driver: hid-generic,usbhid interfaces: 1 rev: 2.0 speed: 12 Mb/s power: 98mA
chip-ID: 046a:0702 class-ID: 0301
Device-2: 3-2.3:4 info: Cherry Keyboard type: Keyboard,HID
driver: cherry,usbhid interfaces: 2 rev: 2.0 speed: 1.5 Mb/s power: 100mA
chip-ID: 046a:0023 class-ID: 0300
Hub-6: 4-0:1 info: Super-speed hub ports: 2 rev: 3.1 speed: 10 Gb/s
chip-ID: 1d6b:0003 class-ID: 0900
Hub-7: 4-2:2 info: ASMedia ASM1074 SuperSpeed hub ports: 4 rev: 3.0
speed: 5 Gb/s power: 8mA chip-ID: 174c:3074 class-ID: 0900
Hub-8: 5-0:1 info: Hi-speed hub with single TT ports: 4 rev: 2.0
speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
Hub-9: 6-0:1 info: Super-speed hub ports: 2 rev: 3.1 speed: 10 Gb/s
chip-ID: 1d6b:0003 class-ID: 0900
Sensors:
System Temperatures: cpu: 25.5 C mobo: 30.0 C gpu: amdgpu temp: 26.0 C
Fan Speeds (RPM): fan-1: 325 fan-2: 0 fan-3: 795 fan-4: 0 fan-5: 0
fan-6: 0 fan-7: 0
Info:
Processes: 330 Uptime: 3h 39m wakeups: 0 Init: systemd v: 249
tool: systemctl Compilers: gcc: 11.1.0 clang: 13.0.0 Packages: 2197
pacman: 2175 lib: 437 flatpak: 12 snap: 10 Shell: Zsh v: 5.8 default: Bash
v: 5.1.12 running-in: yakuake inxi: 3.3.10
The settings copied from CUPS webinterface (same as in the System Settings/Printers):
| Driver: | Brother MFC-L2710DW series, driverless, cups-filters 1.28.10 (grayscale, 2-sided printing) |
|---|---|
| Connection: | lpd://192.168.1.198/BINRAY_P1 |
| Defaults: | job-sheets=none, none media=iso_a4_210x297mm sides=two-sided-long-edge |
The installed related packages
pamac list --installed | egrep "cups|brother|printer"
brother-mfc-l2710dw 4.0.0-1 AUR 375,3 kB
cups 1:2.4.0-4 extra 13,5 MB
cups-filters 1.28.10-2 extra 3,3 MB
cups-pdf 3.0.1-6 extra 197,8 kB
cups-pk-helper 0.2.6-4 extra 362,0 kB
dymo-cups-drivers-git r27.3986268-1 AUR 1,1 MB
libcups 1:2.4.0-4 extra 851,9 kB
manjaro-printer 20200215-2 extra 792 bytes
python-pycups 2.0.1-3 extra 201,7 kB
system-config-printer 1.5.15-1 extra 7,0 MB
How could I continue the debugging? I know that that the printer has the given IP, because I can log in into its webinterface, and I can also print from android devices. (scanning was plug&play with brscan5 and xsane).