Bluetooth Headphone not showing up in Bluetooth manager

Support
1

Hello,

I am trying to connect a pair of JBL Tuner 750 btnc to my HP Probook 6460b

The Bluetoothh device list shows my windows machine after a search but the headphones do not show up.
The Headphones are in pairing mode while the search runs.

The headphones also connect just fine to both, the Windows Laptop and an Android Phone.

Here is the output of lsusb

lsusb                                                                                                   1078ms  Mi 11 Aug 2021 15:18:45
Bus 002 Device 005: ID 03f0:231d HP, Inc Broadcom 2070 Bluetooth Combo
Bus 002 Device 004: ID 04f2:b230 Chicony Electronics Co., Ltd Integrated HP HD Webcam
Bus 002 Device 003: ID 046d:c542 Logitech, Inc. Wireless Receiver
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 001 Device 003: ID 138a:003c Validity Sensors, Inc. VFS471 Fingerprint Reader
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

did an rfkill list too, just to see if a bluetooth entry would show up

rfkill list                                                                                                      Mi 11 Aug 2021 15:03:27
0: hp-wifi: Wireless LAN
	Soft blocked: no
	Hard blocked: no
1: hp-bluetooth: Bluetooth
	Soft blocked: no
	Hard blocked: no
2: phy0: Wireless LAN
	Soft blocked: no
	Hard blocked: no
3: hci0: Bluetooth
	Soft blocked: no
	Hard blocked: no

I ran out of ideas.
Already tried reinstalling the Kernel,
Updated the whole system
reinstalled pulseaudio and pulseaudio-bluetooth

Anyone has an idea?

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2

Is there a limitation in your headphones which limits the number of concurrent paired devices?

3

Not according to the Handbook that came with the device.

4

Is it a Bluetooth Low Energy device?

If yes, have a look here which uses the Logitech MX Master 2 as an example…

That’s all I can think of, except file a bug with the hardware manufacturer.

:sob:

5

@Sulumar, what if to reset JBL Tuner 750 btnc in terms of list of all paired devices before to be erased and to try to pair again from scratch? Handbook or hardware could be not in sync (you may have newer HW than older manual describes it OR you may have older HW than the updated newer manual describes it; also manual could contain error(s)).

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