Bluetooth does not detect headset

Hi everyone!

I have a Slimbook ProX15 AMD (2020) with Manjaro Plasma y W11 (dualboot).

Everything ok except that in Manjaro it does not detect a bluetooth headset (Mixcder E9). On Windows, android etc. YES. The fact is that, previously, with Ubuntu this problem did not exist. I understand that it is not a problem with the headphones because I can see them with Windows, on the same PC, and on other devices.

Kernel: 5.15.81-1-MANJARO

Any ideas??

More information:

can you connect other bluetooth devices?

Some laptops have wifi and Bluetooth in same wifi card so make sure to have wifi drivers installed

I had same problem on my old laptop and installing wifi driver which was rtl8821ce for me worked you can find your driver and install it

Yes, in fact I have a razer mouse and it works perfectly.

I’ll try it.
So far, wifi and bluetooth have worked with normal but who knows…
If it doesn’t work, could be the kernel??

Thanks!!!

It could be kernel u can try installing latest kernel and kernel header

I’ve tried 6.1.0-1 version and nothing has changed.

I did a ‘Google’ and came up with this
Did you
systemctl enable bluetooth.service
and

(1) run the following command in terminal:

sudo setfacl -m u:gdm:r /usr/bin/pulseaudio

(2) reboot or restart the pulseaudio by running the following command in terminal:

sudo pkill pulseaudio
Worth a shot?

(sddm instead of gdm)
I tried it and no, nothing changes.

Some system imformation:

inxi --admin --verbosity=7 --filter --no-host --width 

output:

System:
  Kernel: 6.1.0-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-6.1-x86_64
    root=UUID=7fed8359-6cfc-4797-b1eb-e7ee9a9f6cce rw udev.log_priority=3
  Desktop: KDE Plasma v: 5.26.4 tk: Qt v: 5.15.7 wm: kwin_x11 vt: 1 dm: SDDM
    Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Laptop System: SLIMBOOK product: PROX15-AMD v: Standard
    serial: <superuser required>
  Mobo: SLIMBOOK model: PROX15-AMD v: Standard serial: <superuser required>
    UEFI: American Megatrends v: N.1.07GRP05 date: 07/28/2022
Battery:
  ID-1: BAT0 charge: 57.5 Wh (84.1%) condition: 68.4/91.6 Wh (74.7%)
    volts: 12.5 min: 11.6 model: standard type: Li-ion serial: <filter>
    status: charging
Memory:
  RAM: total: 15.05 GiB used: 6.93 GiB (46.0%)
  RAM Report: permissions: Unable to run dmidecode. Root privileges required.
CPU:
  Info: model: AMD Ryzen 7 4800H with Radeon Graphics bits: 64 type: MT MCP
    arch: Zen 2 gen: 3 level: v3 note: check built: 2020-22
    process: TSMC n7 (7nm) family: 0x17 (23) model-id: 0x60 (96) stepping: 1
    microcode: 0x8600103
  Topology: cpus: 1x cores: 8 tpc: 2 threads: 16 smt: enabled cache:
    L1: 512 KiB desc: d-8x32 KiB; i-8x32 KiB L2: 4 MiB desc: 8x512 KiB L3: 8 MiB
    desc: 2x4 MiB
  Speed (MHz): avg: 1400 high: 1422 min/max: 1400/2900 boost: enabled
    scaling: driver: acpi-cpufreq governor: schedutil cores: 1: 1422 2: 1400
    3: 1400 4: 1400 5: 1400 6: 1397 7: 1400 8: 1400 9: 1400 10: 1395 11: 1397
    12: 1400 13: 1400 14: 1400 15: 1400 16: 1400 bogomips: 92657
  Flags: 3dnowprefetch abm adx aes aperfmperf apic arat avic avx avx2 bmi1
    bmi2 bpext cat_l3 cdp_l3 clflush clflushopt clwb clzero cmov cmp_legacy
    constant_tsc cpb cppc cpuid cqm cqm_llc cqm_mbm_local cqm_mbm_total
    cqm_occup_llc cr8_legacy cx16 cx8 de decodeassists extapic extd_apicid
    f16c flushbyasid fma fpu fsgsbase fxsr fxsr_opt ht hw_pstate ibpb ibrs ibs
    irperf lahf_lm lbrv lm mba mca mce misalignsse mmx mmxext monitor movbe
    msr mtrr mwaitx nonstop_tsc nopl npt nrip_save nx osvw overflow_recov pae
    pat pausefilter pclmulqdq pdpe1gb perfctr_core perfctr_llc perfctr_nb
    pfthreshold pge pni popcnt pse pse36 rapl rdpid rdpru rdrand rdseed rdt_a
    rdtscp rep_good sep sha_ni skinit smap smca smep ssbd sse sse2 sse4_1
    sse4_2 sse4a ssse3 stibp succor svm svm_lock syscall tce topoext tsc
    tsc_scale umip v_spec_ctrl v_vmsave_vmload vgif vmcb_clean vme vmmcall
    wbnoinvd wdt xgetbv1 xsave xsavec xsaveerptr xsaveopt xsaves
  Vulnerabilities:
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: mmio_stale_data status: Not affected
  Type: retbleed mitigation: untrained return thunk; SMT enabled with STIBP
    protection
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, STIBP:
    always-on, RSB filling, PBRSB-eIBRS: Not affected
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: AMD Renoir vendor: Tongfang Hongkong driver: amdgpu v: kernel
    arch: GCN-5.1 code: Vega-2 process: TSMC n7 (7nm) built: 2018-21 pcie: gen: 4
    speed: 16 GT/s lanes: 16 ports: active: HDMI-A-1,eDP-1 empty: none
    bus-ID: 04:00.0 chip-ID: 1002:1636 class-ID: 0300 temp: 33.0 C
  Device-2: Chicony HD Webcam type: USB driver: uvcvideo bus-ID: 1-3:3
    chip-ID: 04f2:b68b class-ID: 0e02 serial: <filter>
  Display: x11 server: X.Org v: 21.1.6 compositor: kwin_x11 driver: X:
    loaded: amdgpu unloaded: modesetting alternate: fbdev,vesa dri: radeonsi
    gpu: amdgpu display-ID: :0 screens: 1
  Screen-1: 0 s-res: 3840x1080 s-dpi: 96 s-size: 1016x285mm (40.00x11.22")
    s-diag: 1055mm (41.54")
  Monitor-1: HDMI-A-1 mapped: HDMI-A-0 pos: left model: LG (GoldStar) FULL HD
    serial: <filter> built: 2020 res: 1920x1080 hz: 75 dpi: 102 gamma: 1.2
    size: 480x270mm (18.9x10.63") diag: 551mm (21.7") ratio: 16:9 modes:
    max: 1920x1080 min: 720x400
  Monitor-2: eDP-1 mapped: eDP pos: primary,right model: Sharp LQ156M1JW01
    built: 2019 res: 1920x1080 hz: 60 dpi: 142 gamma: 1.2
    size: 344x194mm (13.54x7.64") diag: 395mm (15.5") ratio: 16:9 modes:
    max: 1920x1080 min: 640x480
  API: OpenGL v: 4.6 Mesa 22.3.1 renderer: AMD Radeon Graphics (renoir LLVM
    14.0.6 DRM 3.49 6.1.0-1-MANJARO) direct render: Yes
Audio:
  Device-1: AMD Renoir Radeon High Definition Audio vendor: Tongfang Hongkong
    driver: snd_hda_intel v: kernel pcie: gen: 4 speed: 16 GT/s lanes: 16
    bus-ID: 04:00.1 chip-ID: 1002:1637 class-ID: 0403
  Device-2: AMD ACP/ACP3X/ACP6x Audio Coprocessor vendor: Tongfang Hongkong
    driver: N/A alternate: snd_pci_acp3x, snd_rn_pci_acp3x, snd_pci_acp5x,
    snd_pci_acp6x, snd_acp_pci, snd_rpl_pci_acp6x, snd_pci_ps,
    snd_sof_amd_renoir, snd_sof_amd_rembrandt pcie: gen: 4 speed: 16 GT/s
    lanes: 16 bus-ID: 04:00.5 chip-ID: 1022:15e2 class-ID: 0480
  Device-3: AMD Family 17h/19h HD Audio vendor: Tongfang Hongkong
    driver: snd_hda_intel v: kernel pcie: gen: 4 speed: 16 GT/s lanes: 16
    bus-ID: 04:00.6 chip-ID: 1022:15e3 class-ID: 0403
  Sound API: ALSA v: k6.1.0-1-MANJARO running: yes
  Sound Server-1: JACK v: 1.9.21 running: no
  Sound Server-2: PulseAudio v: 16.1 running: yes
  Sound Server-3: PipeWire v: 0.3.63 running: yes
Network:
  Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel pcie: gen: 2
    speed: 5 GT/s lanes: 1 bus-ID: 01:00.0 chip-ID: 8086:2723 class-ID: 0280
  IF: wlp1s0 state: up mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: noprefixroute scope: link
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: Tongfang Hongkong driver: r8168 v: 8.050.03-NAPI modules: r8169 pcie:
    gen: 1 speed: 2.5 GT/s lanes: 1 port: f000 bus-ID: 02:00.0
    chip-ID: 10ec:8168 class-ID: 0200
  IF: eno1 state: up speed: 100 Mbps duplex: full mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: noprefixroute scope: link
  WAN IP: <filter>
Bluetooth:
  Device-1: Intel AX200 Bluetooth type: USB driver: btusb v: 0.8
    bus-ID: 1-4.4:6 chip-ID: 8087:0029 class-ID: e001
  Report: bt-adapter ID: hci0 rfk-id: 1 state: up address: <filter>
Logical:
  Message: No logical block device data found.
RAID:
  Message: No RAID data found.
Drives:
  Local Storage: total: 931.51 GiB used: 521.29 GiB (56.0%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Crucial model: CT1000P1SSD8
    size: 931.51 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
    lanes: 4 type: SSD serial: <filter> rev: P3CR013 temp: 26.9 C scheme: GPT
  Message: No optical or floppy data found.
Partition:
  ID-1: / raw-size: 121.01 GiB size: 118.55 GiB (97.97%) used: 44.4 GiB (37.4%)
    fs: ext4 dev: /dev/nvme0n1p7 maj-min: 259:7 label: N/A
    uuid: 7fed8359-6cfc-4797-b1eb-e7ee9a9f6cce
  ID-2: /boot/efi raw-size: 100 MiB size: 96 MiB (96.00%)
    used: 33.2 MiB (34.6%) fs: vfat dev: /dev/nvme0n1p2 maj-min: 259:2 label: N/A
    uuid: F442-AC33
  ID-3: /mnt/DATOS raw-size: 658.76 GiB size: 658.76 GiB (100.00%)
    used: 389.28 GiB (59.1%) fs: ntfs dev: /dev/nvme0n1p9 maj-min: 259:9
    label: DATOS uuid: F098A2F298A2B70E
  ID-4: /mnt/SO raw-size: 134.6 GiB size: 134.6 GiB (100.00%)
    used: 87.58 GiB (65.1%) fs: ntfs dev: /dev/nvme0n1p3 maj-min: 259:3 label: SO
    uuid: 08B69AE5B69AD294
Swap:
  Kernel: swappiness: 60 (default) cache-pressure: 100 (default)
  ID-1: swap-1 type: partition size: 15.42 GiB used: 0 KiB (0.0%)
    priority: -2 dev: /dev/nvme0n1p8 maj-min: 259:8 label: N/A
    uuid: cf155454-7d0b-4dfb-a764-27beb6525d95
Unmounted:
  ID-1: /dev/nvme0n1p1 maj-min: 259:1 size: 499 MiB fs: ntfs label: N/A
    uuid: A65C39B15C397CDD
  ID-2: /dev/nvme0n1p4 maj-min: 259:4 size: 637 MiB fs: ntfs label: N/A
    uuid: C02CEB4C2CEB3C52
  ID-3: /dev/nvme0n1p5 maj-min: 259:5 size: 1024 KiB fs: <superuser required>
    label: N/A uuid: N/A
  ID-4: /dev/nvme0n1p6 maj-min: 259:6 size: 513 MiB fs: vfat label: N/A
    uuid: 6F2A-E0D4
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 4 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 1-2:2 info: BY Tech Usb Gaming Keyboard type: Keyboard,HID
    driver: hid-generic,usbhid interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 500mA
    chip-ID: 258a:0016 class-ID: 0300
  Device-2: 1-3:3 info: Chicony HD Webcam type: Video driver: uvcvideo
    interfaces: 4 rev: 2.0 speed: 480 Mb/s power: 500mA chip-ID: 04f2:b68b
    class-ID: 0e02 serial: <filter>
  Hub-2: 1-4:4 info: Genesys Logic Hub ports: 4 rev: 2.0 speed: 480 Mb/s
    power: 100mA chip-ID: 05e3:0608 class-ID: 0900
  Device-1: 1-4.3:5 info: Realtek RTS5129 Card Reader Controller
    type: <vendor specific> driver: rtsx_usb,rtsx_usb_ms,rtsx_usb_sdmmc
    interfaces: 1 rev: 2.0 speed: 480 Mb/s power: 500mA chip-ID: 0bda:0129
    class-ID: ff00 serial: <filter>
  Device-2: 1-4.4:6 info: Intel AX200 Bluetooth type: Bluetooth driver: btusb
    interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 8087:0029
    class-ID: e001
  Hub-3: 2-0:1 info: Super-speed hub ports: 2 rev: 3.1 speed: 10 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
  Hub-4: 3-0:1 info: Hi-speed hub with single TT ports: 4 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Hub-5: 4-0:1 info: Super-speed hub ports: 2 rev: 3.1 speed: 10 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
Sensors:
  System Temperatures: cpu: 49.6 C mobo: N/A gpu: amdgpu temp: 34.0 C
  Fan Speeds (RPM): N/A
Info:
  Processes: 374 Uptime: 1h 9m wakeups: 1 Init: systemd v: 252
  default: graphical tool: systemctl Compilers: gcc: 12.2.0 clang: 14.0.6
  Packages: 1507 pm: dpkg pkgs: 0 pm: pacman pkgs: 1500 libs: 398
  tools: pamac,yay pm: flatpak pkgs: 7 Shell: Zsh v: 5.9 default: Bash
  v: 5.1.16 running-in: konsole inxi: 3.3.24

rfkill list  

output

0: phy0: Wireless LAN
        Soft blocked: no
        Hard blocked: no
1: hci0: Bluetooth
        Soft blocked: no
        Hard blocked: no
sudo systemctl status bluetooth
● bluetooth.service - Bluetooth service
     Loaded: loaded (/usr/lib/systemd/system/bluetooth.service; enabled; preset: disabled)
     Active: active (running) since Fri 2022-12-23 07:53:19 CET; 1h 19min ago
       Docs: man:bluetoothd(8)
   Main PID: 826 (bluetoothd)
     Status: "Running"
      Tasks: 1 (limit: 18470)
     Memory: 3.1M
        CPU: 30.632s
     CGroup: /system.slice/bluetooth.service
             └─826 /usr/lib/bluetooth/bluetoothd

dic 23 07:53:29 Manjaro bluetoothd[826]: Endpoint registered: sender=:1.60 path=/MediaEndpoint/A2DPSink/aptx
dic 23 07:53:29 Manjaro bluetoothd[826]: Endpoint registered: sender=:1.60 path=/MediaEndpoint/A2DPSource/aptx
dic 23 07:53:29 Manjaro bluetoothd[826]: Endpoint registered: sender=:1.60 path=/MediaEndpoint/A2DPSink/sbc
dic 23 07:53:29 Manjaro bluetoothd[826]: Endpoint registered: sender=:1.60 path=/MediaEndpoint/A2DPSource/sbc
dic 23 07:53:29 Manjaro bluetoothd[826]: Endpoint registered: sender=:1.60 path=/MediaEndpoint/A2DPSink/sbc_xq_453
dic 23 07:53:29 Manjaro bluetoothd[826]: Endpoint registered: sender=:1.60 path=/MediaEndpoint/A2DPSource/sbc_xq_453
dic 23 07:53:29 Manjaro bluetoothd[826]: Endpoint registered: sender=:1.60 path=/MediaEndpoint/A2DPSink/sbc_xq_512
dic 23 07:53:29 Manjaro bluetoothd[826]: Endpoint registered: sender=:1.60 path=/MediaEndpoint/A2DPSource/sbc_xq_512
dic 23 07:53:29 Manjaro bluetoothd[826]: Endpoint registered: sender=:1.60 path=/MediaEndpoint/A2DPSink/sbc_xq_552
dic 23 07:53:29 Manjaro bluetoothd[826]: Endpoint registered: sender=:1.60 path=/MediaEndpoint/A2DPSource/sbc_xq_552

There are others with this wireless card and similar problems…

Error “Bluetooth: hci0: Malformed MSFT vendor event: 0x02”

… any idea???

[SOLVED]
There was an entry in bluetooth directory with the same MAC address that que headset (I don´t know why…)

Delete it, restart the service and rescan again solved the problem with the headset.

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