I’m using a Laptop With Linux laptop. Every time I boot into the Manjaro system that’s installed on my machine, it shows the splash screen for my laptop manufacturer, then briefly displays a graphical login screen along with a mouse cursor, and then goes pitch black. Switching to the TTY using the keyboard doesn’t work – the screen stays black no matter what. The problem started yesterday (when I first seriously started using this laptop), and at some point went away, but then it came back.
I use KDE as my Desktop Environment, but booting without X doesn’t fix the problem. It briefly shows a text login prompt and then goes black.
Booting from a USB works.
I’ve attempted to synchronise Pacman’s mirrors and packages using manjaro-chroot, but the system is fully up-to-date, so that can’t be the issue.
I have tried updating the kernel from 5.13 to 5.15, but it doesn’t fix it.
The laptop model is a CLEVO NS50MU 15.6-inch Linux ultrabook by Laptop With Linux. There’s a sticker which says it uses an Intel Iris Xe graphics card.
Processor: i5-1135G7
Memory: 16GB DDR4 @ 32000 MHz CL22
[EDIT] Now GRUB freezes while I’m using it.
[EDIT] I’m about to reformat the drive because I need this laptop working soon. If this fixes the problem, then I don’t think there’s any point in keeping this topic open.
Fabby
5 October 2021 13:39
2
If you haven’t reformatted yet, please proceed. If you did and everything works now, please let us know.
ogogmad:
Booting from a USB works
Please read this:How to provide good information … below your post and press the probing to know where the origin lies…
An inxi --admin --verbosity=7 --filter --no-host --width would be the minimum required information for us to be able to help you. (Personally Identifiable Information like serial numbers and MAC addresses will be filtered out by the above command)please copy-paste that output in-between 3 backticks ``` at the beginning and end of the code/text .
P.S. If you want to notify me that you did provide this information, please exact CPU/GPU or Kernel, … you have without typing it every time
Reinstalling the system fixed the problem. Would’ve been nice to not have to do that – because it might happen again – but oh well.
System:
Kernel: 5.13.19-2-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0
parameters: BOOT_IMAGE=/boot/vmlinuz-5.13-x86_64
root=UUID=e36098c2-d57e-4852-92b8-206527f9bf3a rw quiet apparmor=1
security=apparmor resume=UUID=8f87968f-99df-4390-9c51-c1999cb526e6
udev.log_priority=3
Desktop: KDE Plasma 5.22.5 tk: Qt 5.15.2 wm: kwin_x11 vt: 1 dm: SDDM
Distro: Manjaro Linux base: Arch Linux
Machine:
Type: Laptop System: Notebook product: NS50_70MU v: Applicable
serial: <filter> Chassis: type: 10 serial: <filter>
Mobo: Notebook model: NS50_70MU v: Applicable serial: <filter> UEFI: INSYDE
v: 1.07.09LWL date: 05/01/2021
Battery:
ID-1: BAT0 charge: 68.5 Wh (93.1%) condition: 73.6/73.9 Wh (99.5%)
volts: 8.5 min: 7.7 model: Notebook BAT type: Li-ion serial: <filter>
status: Discharging
Memory:
RAM: total: 15.41 GiB used: 4.58 GiB (29.7%)
RAM Report: permissions: Unable to run dmidecode. Root privileges required.
CPU:
Info: Quad Core model: 11th Gen Intel Core i5-1135G7 bits: 64 type: MT MCP
arch: Tiger Lake family: 6 model-id: 8C (140) stepping: 1 microcode: 8A
cache: L2: 8 MiB bogomips: 38720
Speed: 943 MHz min/max: 400/4200 MHz Core speeds (MHz): 1: 943 2: 1035
3: 1170 4: 1122 5: 573 6: 818 7: 1110 8: 1083
Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat arch_capabilities
arch_perfmon art avx avx2 avx512_bitalg avx512_vbmi2 avx512_vnni
avx512_vp2intersect avx512_vpopcntdq avx512bw avx512cd avx512dq avx512f
avx512ifma avx512vbmi avx512vl bmi1 bmi2 bts cat_l2 cdp_l2 clflush
clflushopt clwb cmov constant_tsc cpuid cpuid_fault cx16 cx8 de ds_cpl
dtes64 dtherm dts epb ept ept_ad erms est f16c flexpriority flush_l1d fma
fpu fsgsbase fsrm fxsr gfni ht hwp hwp_act_window hwp_epp hwp_notify
hwp_pkg_req ibpb ibrs ibrs_enhanced ida intel_pt invpcid invpcid_single
lahf_lm lm mca mce md_clear mmx monitor movbe movdir64b movdiri msr mtrr
nonstop_tsc nopl nx ospke pae pat pbe pcid pclmulqdq pdcm pdpe1gb pebs pge
pku pln pni popcnt pse pse36 pts rdpid rdrand rdseed rdt_a rdtscp rep_good
sdbg sep sha_ni smap smep split_lock_detect ss ssbd sse sse2 sse4_1 sse4_2
ssse3 stibp syscall tm tm2 tpr_shadow tsc tsc_adjust tsc_deadline_timer
tsc_known_freq umip vaes vme vmx vnmi vpclmulqdq vpid x2apic xgetbv1 xsave
xsavec xsaveopt xsaves xtopology xtpr
Vulnerabilities: Type: itlb_multihit status: Not affected
Type: l1tf status: Not affected
Type: mds status: Not affected
Type: meltdown status: Not affected
Type: spec_store_bypass
mitigation: Speculative Store Bypass disabled via prctl and seccomp
Type: spectre_v1
mitigation: usercopy/swapgs barriers and __user pointer sanitization
Type: spectre_v2 mitigation: Enhanced IBRS, IBPB: conditional, RSB filling
Type: srbds status: Not affected
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: Intel TigerLake-LP GT2 [Iris Xe Graphics] vendor: CLEVO/KAPOK
driver: i915 v: kernel bus-ID: 00:02.0 chip-ID: 8086:9a49 class-ID: 0300
Device-2: Chicony Chicony USB2.0 Camera type: USB driver: uvcvideo
bus-ID: 3-7:3 chip-ID: 04f2:b6f9 class-ID: 0e02 serial: <filter>
Display: x11 server: X.Org 1.20.13 compositor: kwin_x11 driver:
loaded: modesetting alternate: fbdev,vesa display-ID: :0 screens: 1
Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.0x11.2")
s-diag: 582mm (22.9")
Monitor-1: eDP-1 res: 1920x1080 hz: 60 dpi: 142 size: 344x194mm (13.5x7.6")
diag: 395mm (15.5")
OpenGL: renderer: Mesa Intel Xe Graphics (TGL GT2) v: 4.6 Mesa 21.2.2
direct render: Yes
Audio:
Device-1: Intel Tiger Lake-LP Smart Sound Audio vendor: CLEVO/KAPOK
driver: snd_hda_intel v: kernel alternate: snd_sof_pci_intel_tgl
bus-ID: 00:1f.3 chip-ID: 8086:a0c8 class-ID: 0403
Sound Server-1: ALSA v: k5.13.19-2-MANJARO running: yes
Sound Server-2: JACK v: 1.9.19 running: no
Sound Server-3: PulseAudio v: 15.0 running: yes
Sound Server-4: PipeWire v: 0.3.37 running: yes
Network:
Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
vendor: CLEVO/KAPOK driver: r8169 v: kernel port: 3000 bus-ID: 34:00.0
chip-ID: 10ec:8168 class-ID: 0200
IF: enp52s0 state: down mac: <filter>
Device-2: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel port: 3000
bus-ID: 35:00.0 chip-ID: 8086:2723 class-ID: 0280
IF: wlp53s0 state: up mac: <filter>
IP v4: <filter> type: dynamic noprefixroute scope: global
broadcast: <filter>
IP v6: <filter> type: noprefixroute scope: link
WAN IP: <filter>
Bluetooth:
Device-1: Intel AX200 Bluetooth type: USB driver: btusb v: 0.8
bus-ID: 3-10:4 chip-ID: 8087:0029 class-ID: e001
Report: rfkill ID: hci0 rfk-id: 1 state: up address: see --recommends
Logical:
Message: No logical block device data found.
RAID:
Message: No RAID data found.
Drives:
Local Storage: total: 465.76 GiB used: 17.07 GiB (3.7%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/sda maj-min: 8:0 vendor: Samsung model: SSD 860 EVO M.2 500GB
size: 465.76 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s
type: SSD serial: <filter> rev: 4B6Q scheme: GPT
Message: No optical or floppy data found.
Partition:
ID-1: / raw-size: 449.65 GiB size: 441.52 GiB (98.19%)
used: 17.07 GiB (3.9%) fs: ext4 dev: /dev/sda3 maj-min: 8:3 label: N/A
uuid: e36098c2-d57e-4852-92b8-206527f9bf3a
ID-2: /boot/efi raw-size: 500 MiB size: 499 MiB (99.80%)
used: 288 KiB (0.1%) fs: vfat dev: /dev/sda1 maj-min: 8:1 label: NO_LABEL
uuid: 33A9-E54E
Swap:
Kernel: swappiness: 60 (default) cache-pressure: 100 (default)
ID-1: swap-1 type: partition size: 15.62 GiB used: 0 KiB (0.0%) priority: -2
dev: /dev/sda2 maj-min: 8:2 label: N/A
uuid: 8f87968f-99df-4390-9c51-c1999cb526e6
Unmounted:
Message: No unmounted partitions found.
USB:
Hub-1: 1-0:1 info: Full speed (or root) Hub ports: 1 rev: 2.0
speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
Hub-2: 2-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.1 speed: 10 Gb/s
chip-ID: 1d6b:0003 class-ID: 0900
Hub-3: 3-0:1 info: Full speed (or root) Hub ports: 12 rev: 2.0
speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
Device-1: 3-5:2 info: Elan Micro ELAN:Fingerprint type: <vendor specific>
driver: N/A interfaces: 1 rev: 2.0 speed: 12 Mb/s power: 100mA
chip-ID: 04f3:0c63 class-ID: 0000
Device-2: 3-7:3 info: Chicony Chicony USB2.0 Camera type: Video
driver: uvcvideo interfaces: 4 rev: 2.0 speed: 480 Mb/s power: 500mA
chip-ID: 04f2:b6f9 class-ID: 0e02 serial: <filter>
Device-3: 3-10:4 info: Intel AX200 Bluetooth type: Bluetooth driver: btusb
interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 8087:0029
class-ID: e001
Hub-4: 4-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.1 speed: 10 Gb/s
chip-ID: 1d6b:0003 class-ID: 0900
Sensors:
System Temperatures: cpu: 43.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info:
Processes: 304 Uptime: 6h 6m wakeups: 8594 Init: systemd v: 249
tool: systemctl Compilers: gcc: N/A Packages: 1223 pacman: 1216 lib: 330
flatpak: 0 snap: 7 Shell: Zsh v: 5.8 default: Bash v: 5.1.8
running-in: konsole inxi: 3.3.06
system
20 October 2021 20:51
5
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Welcome to Manjaro! 
to give us more information so we can see what’s really going on.
this message and I’ll come back and have another look.