Battle.net issue to reinstall on Lutris - Failed to retrieve wine

Hello,

I can’t precise say when, but after some updates I was facing difficulties to run battle.net application to play Starcraft 2, besides I was clicking to launch the app, sometimes it didn’t open, open and freezes, etc, it requires me more or less 5 tries to be able to run it with was very annoying and it results a lot of duplicate things running in background and alot of battle.net icon at system tray. So I decide to delete Battle.net and to reinstall again but I’m facing the issue below: Could some mate help me to fix?

Failed to retrieve wine (lutris-GE-Proton7-16-x86_64) information

I tried all the options below without sucess
reisntaling wine-staging
reinstaling lutris
reinstaling many libraries
manually installing lutris-proton-ge-7-16

System:
  Kernel: 5.15.49-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 12.1.0
    parameters: BOOT_IMAGE=/@/boot/vmlinuz-5.15-x86_64
    root=UUID=69678a39-1940-48ee-8d02-88e765985137 rw rootflags=subvol=@ quiet
    apparmor=1 security=apparmor
    resume=UUID=b136d668-4460-4cf7-9211-93b9a5283ab3 udev.log_priority=3
  Desktop: KDE Plasma v: 5.24.5 tk: Qt v: 5.15.5 wm: kwin_wayland vt: 2
    dm: SDDM Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Desktop Mobo: N/A model: X99 serial: <superuser required>
    UEFI: American Megatrends v: 5.11 date: 07/30/2021
Battery:
  Message: No system battery data found. Is one present?
Memory:
  RAM: total: 15.53 GiB used: 2.7 GiB (17.4%)
  RAM Report:
    permissions: Unable to run dmidecode. Root privileges required.
CPU:
  Info: model: Intel Xeon E5-2640 v3 bits: 64 type: MT MCP arch: Haswell
    built: 2013-15 process: Intel 22nm family: 6 model-id: 0x3F (63) stepping: 2
    microcode: 0x49
  Topology: cpus: 1x cores: 8 tpc: 2 threads: 16 smt: enabled cache:
    L1: 512 KiB desc: d-8x32 KiB; i-8x32 KiB L2: 2 MiB desc: 8x256 KiB
    L3: 20 MiB desc: 1x20 MiB
  Speed (MHz): avg: 1198 high: 1200 min/max: 1200/3400 scaling:
    driver: intel_cpufreq governor: schedutil cores: 1: 1200 2: 1197 3: 1198
    4: 1198 5: 1199 6: 1198 7: 1199 8: 1199 9: 1198 10: 1199 11: 1198 12: 1197
    13: 1198 14: 1198 15: 1198 16: 1198 bogomips: 83048
  Flags: abm acpi aes aperfmperf apic arat arch_perfmon avx avx2 bmi1 bmi2
    bts clflush cmov constant_tsc cpuid cpuid_fault cqm cqm_llc cqm_occup_llc
    cx16 cx8 dca de ds_cpl dtes64 dtherm dts epb ept ept_ad erms est f16c
    flexpriority flush_l1d fma fpu fsgsbase fxsr ht ibpb ibrs ida intel_ppin
    invpcid invpcid_single lahf_lm lm mca mce md_clear mmx monitor movbe msr
    mtrr nonstop_tsc nopl nx pae pat pbe pcid pclmulqdq pdcm pdpe1gb pebs pge
    pln pni popcnt pse pse36 pti pts rdrand rdtscp rep_good sdbg sep smep smx
    ss ssbd sse sse2 sse4_1 sse4_2 ssse3 stibp syscall tm tm2 tpr_shadow tsc
    tsc_adjust tsc_deadline_timer vme vmx vnmi vpid x2apic xsave xsaveopt
    xtopology xtpr
  Vulnerabilities:
  Type: itlb_multihit status: KVM: VMX disabled
  Type: l1tf
    mitigation: PTE Inversion; VMX: conditional cache flushes, SMT vulnerable
  Type: mds mitigation: Clear CPU buffers; SMT vulnerable
  Type: meltdown mitigation: PTI
  Type: mmio_stale_data mitigation: Clear CPU buffers; SMT vulnerable
  Type: spec_store_bypass
    mitigation: Speculative Store Bypass disabled via prctl and seccomp
  Type: spectre_v1
    mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, IBRS_FW,
    STIBP: conditional, RSB filling
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: AMD Ellesmere [Radeon RX 470/480/570/570X/580/580X/590]
    vendor: Micro-Star MSI driver: amdgpu v: kernel arch: GCN 4 process: GF 14nm
    built: 2016-20 pcie: gen: 3 speed: 8 GT/s lanes: 16 ports: active: DVI-D-1
    empty: DP-1, DP-2, DP-3, HDMI-A-1 bus-ID: 03:00.0 chip-ID: 1002:67df
    class-ID: 0300
  Display: wayland server: X.org v: 1.21.1.3 with: Xwayland v: 22.1.2
    compositor: kwin_wayland driver: X: loaded: amdgpu unloaded: modesetting
    alternate: fbdev,vesa gpu: amdgpu display-ID: 0
  Monitor-1: DVI-D-1 res: 1920x1080 size: N/A modes: N/A
  OpenGL: renderer: AMD Radeon RX 570 Series (polaris10 LLVM 13.0.1 DRM 3.42
  5.15.49-1-MANJARO)
    v: 4.6 Mesa 22.1.2 direct render: Yes
Audio:
  Device-1: Intel 8 Series/C220 Series High Definition Audio
    driver: snd_hda_intel v: kernel bus-ID: 00:1b.0 chip-ID: 8086:8c20
    class-ID: 0403
  Device-2: AMD Ellesmere HDMI Audio [Radeon RX 470/480 / 570/580/590]
    vendor: Micro-Star MSI driver: snd_hda_intel v: kernel pcie: gen: 3
    speed: 8 GT/s lanes: 16 bus-ID: 03:00.1 chip-ID: 1002:aaf0 class-ID: 0403
  Sound Server-1: ALSA v: k5.15.49-1-MANJARO running: yes
  Sound Server-2: JACK v: 1.9.21 running: no
  Sound Server-3: PulseAudio v: 16.1 running: yes
  Sound Server-4: PipeWire v: 0.3.52 running: yes
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    driver: r8169 v: kernel pcie: gen: 1 speed: 2.5 GT/s lanes: 1 port: d000
    bus-ID: 06:00.0 chip-ID: 10ec:8168 class-ID: 0200
  IF: enp6s0 state: up speed: 1000 Mbps duplex: full mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: dynamic noprefixroute scope: global
  IP v6: <filter> type: noprefixroute scope: link
  WAN IP: <filter>
Bluetooth:
  Message: No bluetooth data found.
Logical:
  Message: No logical block device data found.
RAID:
  Message: No RAID data found.
Drives:
  Local Storage: total: 2.73 TiB used: 1.61 TiB (59.1%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/nvme0n1 maj-min: 259:1 vendor: Western Digital
    model: WD Blue SN570 500GB size: 465.76 GiB block-size: physical: 512 B
    logical: 512 B speed: 31.6 Gb/s lanes: 4 type: SSD serial: <filter>
    rev: 234100WD temp: 34.9 C scheme: GPT
  ID-2: /dev/nvme1n1 maj-min: 259:0 vendor: Western Digital
    model: WDS500G2B0C-00PXH0 size: 465.76 GiB block-size: physical: 512 B
    logical: 512 B speed: 31.6 Gb/s lanes: 4 type: SSD serial: <filter>
    rev: 233010WD temp: 31.9 C scheme: GPT
  ID-3: /dev/sda maj-min: 8:0 vendor: Western Digital
    model: WD20PURZ-85GU6Y0 size: 1.82 TiB block-size: physical: 4096 B
    logical: 512 B speed: 6.0 Gb/s type: HDD rpm: 5400 serial: <filter>
    rev: 0A80 scheme: MBR
  Message: No optical or floppy data found.
Partition:
  ID-1: / raw-size: 448.38 GiB size: 448.38 GiB (100.00%)
    used: 100.16 GiB (22.3%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:4
    label: LINUX uuid: 69678a39-1940-48ee-8d02-88e765985137
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
    used: 568 KiB (0.2%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:3
    label: NO_LABEL uuid: CDC5-157E
  ID-3: /home raw-size: 448.38 GiB size: 448.38 GiB (100.00%)
    used: 100.16 GiB (22.3%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:4
    label: LINUX uuid: 69678a39-1940-48ee-8d02-88e765985137
  ID-4: /home/<filter>/GAMES raw-size: 465.76 GiB size: 457.38 GiB (98.20%)
    used: 38.03 GiB (8.3%) fs: ext4 dev: /dev/nvme1n1p1 maj-min: 259:2
    label: GAMES uuid: 9467047a-a0d0-46ff-859d-67a1bfff2456
  ID-5: /home/<filter>/HDD-2TB raw-size: 1.82 TiB size: 1.79 TiB (98.37%)
    used: 1.48 TiB (82.6%) fs: ext4 dev: /dev/sda1 maj-min: 8:1 label: 2TB-EXT4
    uuid: b9d4d0f9-d1ce-425d-8fe4-e2f830005289
  ID-6: /var/cache raw-size: 448.38 GiB size: 448.38 GiB (100.00%)
    used: 100.16 GiB (22.3%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:4
    label: LINUX uuid: 69678a39-1940-48ee-8d02-88e765985137
  ID-7: /var/log raw-size: 448.38 GiB size: 448.38 GiB (100.00%)
    used: 100.16 GiB (22.3%) fs: btrfs dev: /dev/nvme0n1p2 maj-min: 259:4
    label: LINUX uuid: 69678a39-1940-48ee-8d02-88e765985137
Swap:
  Kernel: swappiness: 60 (default) cache-pressure: 100 (default)
  ID-1: swap-1 type: partition size: 17.09 GiB used: 0 KiB (0.0%)
    priority: -2 dev: /dev/nvme0n1p3 maj-min: 259:5 label: swap
    uuid: b136d668-4460-4cf7-9211-93b9a5283ab3
Unmounted:
  Message: No unmounted partitions found.
USB:
  Hub-1: 1-0:1 info: Full speed or root hub ports: 2 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002 class-ID: 0900
  Hub-2: 1-1:2 info: Intel Integrated Rate Matching Hub ports: 6 rev: 2.0
    speed: 480 Mb/s chip-ID: 8087:8008 class-ID: 0900
  Hub-3: 2-0:1 info: Full speed or root hub ports: 2 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Hub-4: 2-1:2 info: Intel Integrated Rate Matching Hub ports: 6 rev: 2.0
    speed: 480 Mb/s chip-ID: 8087:8000 class-ID: 0900
  Hub-5: 3-0:1 info: Hi-speed hub with single TT ports: 12 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 3-7:2 info: Pixart Imaging Optical Mouse type: Mouse
    driver: hid-generic,usbhid interfaces: 1 rev: 1.1 speed: 1.5 Mb/s
    power: 100mA chip-ID: 093a:2521 class-ID: 0301
  Device-2: 3-8:3 info: SINO WEALTH USB KEYBOARD type: Keyboard,HID
    driver: hid-generic,usbhid interfaces: 2 rev: 1.1 speed: 1.5 Mb/s
    power: 100mA chip-ID: 258a:0001 class-ID: 0300
  Hub-6: 4-0:1 info: Super-speed hub ports: 6 rev: 3.0 speed: 5 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
Sensors:
  System Temperatures: cpu: 28.0 C mobo: N/A gpu: amdgpu temp: 53.0 C
  Fan Speeds (RPM): N/A gpu: amdgpu fan: 202
Info:
  Processes: 400 Uptime: 22m wakeups: 0 Init: systemd v: 251
  default: graphical tool: systemctl Compilers: gcc: 12.1.0 clang: 13.0.1
  Packages: 1365 pacman: 1344 lib: 366 flatpak: 21 Shell: Zsh v: 5.9
  default: Bash v: 5.1.16 running-in: konsole inxi: 3.3.19

looks like I tried a wrong version of the proton-GE, don’t not even know why this feature was not there and why Lutris didn’t install it as the first time, but I was able to fix the issue downloading the file and manually installing it in on Lutris folder. The right version of the protonGE is following in the link below.

GE-Proton7-16

Lutris folder to save Proton folder/files

~/.local/share/lutris/runners/wine/

You need to manage WINE version from within Lutris → Runners → WINE → Manage versions, and configure Lutris to use that WINE version in Lutris → Runners → WINE → Configure (or per game in the game properties). Manually installing WINE version can work, but the proper way is to manage from within Lutris.

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