After latest updated sound does not work at all

Support Sound
1

Hi all,

after I have ran the latest update my sound does not work. i use Gnome and the level indicators are showing something when playing sound but I do not hear a thing.

Here is my inxi

System:
  Kernel: 5.13.8-1-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0 
  parameters: BOOT_IMAGE=/boot/vmlinuz-5.13-x86_64 
  root=UUID=ea4a44f2-d7c9-4923-9701-dcf3e20b4b79 rw quiet splash apparmor=1 
  security=apparmor udev.log_priority=3 
  Desktop: GNOME 40.3 tk: GTK 3.24.30 wm: gnome-shell dm: GDM 40.1 
  Distro: Manjaro Linux base: Arch Linux 
Machine:
  Type: Desktop Mobo: Micro-Star model: X570-A PRO (MS-7C37) v: 3.0 
  serial: <filter> UEFI: American Megatrends v: H.70 date: 01/09/2020 
Battery:
  Message: No system battery data found. Is one present? 
Memory:
  RAM: total: 15.58 GiB used: 2.74 GiB (17.6%) 
  RAM Report: permissions: Unable to run dmidecode. Root privileges required. 
CPU:
  Info: 8-Core model: AMD Ryzen 7 3700X bits: 64 type: MT MCP arch: Zen 2 
  family: 17 (23) model-id: 71 (113) stepping: 0 microcode: 8701013 cache: 
  L2: 4 MiB bogomips: 115232 
  Speed: 3597 MHz min/max: 2200/3600 MHz boost: enabled Core speeds (MHz): 
  1: 3597 2: 2056 3: 2055 4: 2053 5: 2125 6: 2058 7: 3594 8: 2055 9: 2056 
  10: 2057 11: 2053 12: 2052 13: 4073 14: 2055 15: 3601 16: 2056 
  Flags: 3dnowprefetch abm adx aes aperfmperf apic arat avic avx avx2 bmi1 
  bmi2 bpext cat_l3 cdp_l3 clflush clflushopt clwb clzero cmov cmp_legacy 
  constant_tsc cpb cpuid cqm cqm_llc cqm_mbm_local cqm_mbm_total cqm_occup_llc 
  cr8_legacy cx16 cx8 de decodeassists extapic extd_apicid f16c flushbyasid 
  fma fpu fsgsbase fxsr fxsr_opt ht hw_pstate ibpb ibs irperf lahf_lm lbrv lm 
  mba mca mce misalignsse mmx mmxext monitor movbe msr mtrr mwaitx nonstop_tsc 
  nopl npt nrip_save nx osvw overflow_recov pae pat pausefilter pclmulqdq 
  pdpe1gb perfctr_core perfctr_llc perfctr_nb pfthreshold pge pni popcnt pse 
  pse36 rdpid rdpru rdrand rdseed rdt_a rdtscp rep_good sep sev sev_es sha_ni 
  skinit smap smca sme smep ssbd sse sse2 sse4_1 sse4_2 sse4a ssse3 stibp 
  succor svm svm_lock syscall tce topoext tsc tsc_scale umip v_spec_ctrl 
  v_vmsave_vmload vgif vmcb_clean vme vmmcall wbnoinvd wdt xgetbv1 xsave 
  xsavec xsaveerptr xsaveopt xsaves 
  Vulnerabilities: Type: itlb_multihit status: Not affected 
  Type: l1tf status: Not affected 
  Type: mds status: Not affected 
  Type: meltdown status: Not affected 
  Type: spec_store_bypass 
  mitigation: Speculative Store Bypass disabled via prctl and seccomp 
  Type: spectre_v1 
  mitigation: usercopy/swapgs barriers and __user pointer sanitization 
  Type: spectre_v2 mitigation: Full AMD retpoline, IBPB: conditional, STIBP: 
  conditional, RSB filling 
  Type: srbds status: Not affected 
  Type: tsx_async_abort status: Not affected 
Graphics:
  Device-1: NVIDIA GP106 [GeForce GTX 1060 6GB] vendor: PNY driver: nvidia 
  v: 470.57.02 alternate: nouveau,nvidia_drm bus-ID: 2d:00.0 
  chip-ID: 10de:1c03 class-ID: 0300 
  Display: x11 server: X.org 1.20.13 compositor: gnome-shell driver: 
  loaded: nvidia resolution: <missing: xdpyinfo> 
  OpenGL: renderer: NVIDIA GeForce GTX 1060 6GB/PCIe/SSE2 
  v: 4.6.0 NVIDIA 470.57.02 direct render: Yes 
Audio:
  Device-1: Creative Labs Sound Core3D [Sound Blaster Recon3D / Z-Series] 
  driver: snd_hda_intel v: kernel bus-ID: 29:00.0 chip-ID: 1102:0012 
  class-ID: 0403 
  Device-2: NVIDIA GP106 High Definition Audio vendor: PNY 
  driver: snd_hda_intel v: kernel bus-ID: 2d:00.1 chip-ID: 10de:10f1 
  class-ID: 0403 
  Sound Server-1: ALSA v: k5.13.8-1-MANJARO running: yes 
  Sound Server-2: JACK v: 1.9.19 running: no 
  Sound Server-3: PulseAudio v: 15.0 running: yes 
  Sound Server-4: PipeWire v: 0.3.33 running: no 
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: Micro-Star MSI X570-A PRO driver: r8169 v: kernel port: d000 
  bus-ID: 27:00.0 chip-ID: 10ec:8168 class-ID: 0200 
  IF: enp39s0 state: up speed: 1000 Mbps duplex: full mac: <filter> 
  IP v4: <filter> type: dynamic noprefixroute scope: global 
  broadcast: <filter> 
  IP v6: <filter> type: dynamic noprefixroute scope: global 
  IP v6: <filter> type: noprefixroute scope: link 
  WAN IP: <filter> 
Bluetooth:
  Message: No bluetooth data found. 
Logical:
  Message: No logical block device data found. 
RAID:
  Message: No RAID data found. 
Drives:
  Local Storage: total: 2.52 TiB used: 1.06 TiB (42.1%) 
  SMART Message: Required tool smartctl not installed. Check --recommends 
  ID-1: /dev/nvme0n1 maj-min: 259:2 vendor: A-Data model: SX8200PNP 
  size: 476.94 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s 
  lanes: 4 type: SSD serial: <filter> rev: 42AZS6AC temp: 38.9 C scheme: GPT 
  ID-2: /dev/nvme1n1 maj-min: 259:0 vendor: Toshiba model: RD400 
  size: 238.47 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s 
  lanes: 4 type: SSD serial: <filter> rev: 57CZ4102 temp: 51.9 C scheme: GPT 
  ID-3: /dev/sda maj-min: 8:0 vendor: Seagate model: ST2000DM006-2DM164 
  size: 1.82 TiB block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s 
  type: HDD rpm: 7200 serial: <filter> rev: CC26 scheme: MBR 
  Message: No optical or floppy data found. 
Partition:
  ID-1: / raw-size: 476.64 GiB size: 468.09 GiB (98.21%) 
  used: 67.61 GiB (14.4%) fs: ext4 dev: /dev/nvme0n1p2 maj-min: 259:4 
  label: N/A uuid: ea4a44f2-d7c9-4923-9701-dcf3e20b4b79 
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%) 
  used: 288 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:3 
  label: NO_LABEL uuid: 32E4-AF57 
  ID-3: /home/archive raw-size: 1.82 TiB size: 1.79 TiB (98.38%) 
  used: 808.14 GiB (44.1%) fs: ext4 dev: /dev/sda1 maj-min: 8:1 label: N/A 
  uuid: fe589e0c-5f87-4a48-967c-76bacc348a19 
  ID-4: /home/steam raw-size: 238.47 GiB size: 233.73 GiB (98.01%) 
  used: 209.97 GiB (89.8%) fs: ext4 dev: /dev/nvme1n1p1 maj-min: 259:1 
  label: Steam-Machine uuid: cc6964b8-666f-4949-9d1a-4cded5e71ccd 
Swap:
  Alert: No swap data was found. 
Unmounted:
  Message: No unmounted partitions found. 
USB:
  Hub-1: 1-0:1 info: Full speed (or root) Hub ports: 6 rev: 2.0 
  speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900 
  Hub-2: 2-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.1 speed: 10 Gb/s 
  chip-ID: 1d6b:0003 class-ID: 0900 
  Hub-3: 3-0:1 info: Full speed (or root) Hub ports: 6 rev: 2.0 
  speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900 
  Device-1: 3-5:2 info: Micro Star MYSTIC LIGHT type: HID 
  driver: hid-generic,usbhid interfaces: 1 rev: 1.1 speed: 12 Mb/s 
  power: 500mA chip-ID: 1462:7c37 class-ID: 0300 serial: <filter> 
  Hub-4: 3-6:3 info: Genesys Logic Hub ports: 4 rev: 2.0 speed: 480 Mb/s 
  power: 100mA chip-ID: 05e3:0608 class-ID: 0900 
  Hub-5: 4-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.1 speed: 10 Gb/s 
  chip-ID: 1d6b:0003 class-ID: 0900 
  Hub-6: 5-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 
  speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900 
  Device-1: 5-4:2 info: Cherry CHERRY Wireless Device type: Keyboard,Mouse 
  driver: hid-generic,usbhid interfaces: 2 rev: 2.0 speed: 12 Mb/s 
  power: 100mA chip-ID: 046a:0114 class-ID: 0301 
  Hub-7: 6-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.1 speed: 10 Gb/s 
  chip-ID: 1d6b:0003 class-ID: 0900 
Sensors:
  System Temperatures: cpu: 51.1 C mobo: N/A gpu: nvidia temp: 38 C 
  Fan Speeds (RPM): N/A gpu: nvidia fan: 25% 
Info:
  Processes: 357 Uptime: 4m wakeups: 0 Init: systemd v: 248 tool: systemctl 
  Compilers: gcc: 11.1.0 clang: 12.0.1 Packages: pacman: 1296 lib: 402 
  flatpak: 0 Shell: Zsh v: 5.8 running-in: gnome-terminal inxi: 3.3.06 
    ~ 
2

Now I changed to pipewire, but it did not change a thing.

3 
  Kernel: 5.13.8-1-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0 
  parameters: BOOT_IMAGE=/boot/vmlinuz-5.13-x86_64 
  root=UUID=ea4a44f2-d7c9-4923-9701-dcf3e20b4b79 rw quiet splash apparmor=1 
  security=apparmor udev.log_priority=3 
  Desktop: GNOME 40.3 tk: GTK 3.24.30 wm: gnome-shell dm: GDM 40.1 
  Distro: Manjaro Linux base: Arch Linux 
Machine:
  Type: Desktop Mobo: Micro-Star model: X570-A PRO (MS-7C37) v: 3.0 
  serial: <filter> UEFI: American Megatrends v: H.70 date: 01/09/2020 
Battery:
  Message: No system battery data found. Is one present? 
Memory:
  RAM: total: 15.58 GiB used: 2.36 GiB (15.1%) 
  RAM Report: permissions: Unable to run dmidecode. Root privileges required. 
CPU:
  Info: 8-Core model: AMD Ryzen 7 3700X bits: 64 type: MT MCP arch: Zen 2 
  family: 17 (23) model-id: 71 (113) stepping: 0 microcode: 8701013 cache: 
  L2: 4 MiB bogomips: 115232 
  Speed: 3774 MHz min/max: 2200/3600 MHz boost: enabled Core speeds (MHz): 
  1: 3774 2: 2055 3: 2053 4: 2054 5: 2057 6: 2059 7: 3770 8: 2052 9: 2115 
  10: 2055 11: 2055 12: 2067 13: 3601 14: 2125 15: 3597 16: 2057 
  Flags: 3dnowprefetch abm adx aes aperfmperf apic arat avic avx avx2 bmi1 
  bmi2 bpext cat_l3 cdp_l3 clflush clflushopt clwb clzero cmov cmp_legacy 
  constant_tsc cpb cpuid cqm cqm_llc cqm_mbm_local cqm_mbm_total cqm_occup_llc 
  cr8_legacy cx16 cx8 de decodeassists extapic extd_apicid f16c flushbyasid 
  fma fpu fsgsbase fxsr fxsr_opt ht hw_pstate ibpb ibs irperf lahf_lm lbrv lm 
  mba mca mce misalignsse mmx mmxext monitor movbe msr mtrr mwaitx nonstop_tsc 
  nopl npt nrip_save nx osvw overflow_recov pae pat pausefilter pclmulqdq 
  pdpe1gb perfctr_core perfctr_llc perfctr_nb pfthreshold pge pni popcnt pse 
  pse36 rdpid rdpru rdrand rdseed rdt_a rdtscp rep_good sep sev sev_es sha_ni 
  skinit smap smca sme smep ssbd sse sse2 sse4_1 sse4_2 sse4a ssse3 stibp 
  succor svm svm_lock syscall tce topoext tsc tsc_scale umip v_spec_ctrl 
  v_vmsave_vmload vgif vmcb_clean vme vmmcall wbnoinvd wdt xgetbv1 xsave 
  xsavec xsaveerptr xsaveopt xsaves 
  Vulnerabilities: Type: itlb_multihit status: Not affected 
  Type: l1tf status: Not affected 
  Type: mds status: Not affected 
  Type: meltdown status: Not affected 
  Type: spec_store_bypass 
  mitigation: Speculative Store Bypass disabled via prctl and seccomp 
  Type: spectre_v1 
  mitigation: usercopy/swapgs barriers and __user pointer sanitization 
  Type: spectre_v2 mitigation: Full AMD retpoline, IBPB: conditional, STIBP: 
  conditional, RSB filling 
  Type: srbds status: Not affected 
  Type: tsx_async_abort status: Not affected 
Graphics:
  Device-1: NVIDIA GP106 [GeForce GTX 1060 6GB] vendor: PNY driver: nvidia 
  v: 470.57.02 alternate: nouveau,nvidia_drm bus-ID: 2d:00.0 
  chip-ID: 10de:1c03 class-ID: 0300 
  Display: x11 server: X.org 1.20.13 compositor: gnome-shell driver: 
  loaded: nvidia resolution: <missing: xdpyinfo> 
  OpenGL: renderer: NVIDIA GeForce GTX 1060 6GB/PCIe/SSE2 
  v: 4.6.0 NVIDIA 470.57.02 direct render: Yes 
Audio:
  Device-1: Creative Labs Sound Core3D [Sound Blaster Recon3D / Z-Series] 
  driver: snd_hda_intel v: kernel bus-ID: 29:00.0 chip-ID: 1102:0012 
  class-ID: 0403 
  Device-2: NVIDIA GP106 High Definition Audio vendor: PNY 
  driver: snd_hda_intel v: kernel bus-ID: 2d:00.1 chip-ID: 10de:10f1 
  class-ID: 0403 
  Sound Server-1: ALSA v: k5.13.8-1-MANJARO running: yes 
  Sound Server-2: JACK v: 1.9.19 running: no 
  Sound Server-3: PulseAudio v: 15.0 running: no 
  Sound Server-4: PipeWire v: 0.3.33 running: yes 
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet 
  vendor: Micro-Star MSI X570-A PRO driver: r8169 v: kernel port: d000 
  bus-ID: 27:00.0 chip-ID: 10ec:8168 class-ID: 0200 
  IF: enp39s0 state: up speed: 1000 Mbps duplex: full mac: <filter> 
  IP v4: <filter> type: dynamic noprefixroute scope: global 
  broadcast: <filter> 
  IP v6: <filter> type: dynamic noprefixroute scope: global 
  IP v6: <filter> type: noprefixroute scope: link 
  WAN IP: <filter> 
Bluetooth:
  Message: No bluetooth data found. 
Logical:
  Message: No logical block device data found. 
RAID:
  Message: No RAID data found. 
Drives:
  Local Storage: total: 2.52 TiB used: 1.06 TiB (42.1%) 
  SMART Message: Required tool smartctl not installed. Check --recommends 
  ID-1: /dev/nvme0n1 maj-min: 259:2 vendor: A-Data model: SX8200PNP 
  size: 476.94 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s 
  lanes: 4 type: SSD serial: <filter> rev: 42AZS6AC temp: 39.9 C scheme: GPT 
  ID-2: /dev/nvme1n1 maj-min: 259:0 vendor: Toshiba model: RD400 
  size: 238.47 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s 
  lanes: 4 type: SSD serial: <filter> rev: 57CZ4102 temp: 56.9 C scheme: GPT 
  ID-3: /dev/sda maj-min: 8:0 vendor: Seagate model: ST2000DM006-2DM164 
  size: 1.82 TiB block-size: physical: 4096 B logical: 512 B speed: 6.0 Gb/s 
  type: HDD rpm: 7200 serial: <filter> rev: CC26 scheme: MBR 
  Message: No optical or floppy data found. 
Partition:
  ID-1: / raw-size: 476.64 GiB size: 468.09 GiB (98.21%) 
  used: 67.59 GiB (14.4%) fs: ext4 dev: /dev/nvme0n1p2 maj-min: 259:4 
  label: N/A uuid: ea4a44f2-d7c9-4923-9701-dcf3e20b4b79 
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%) 
  used: 288 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:3 
  label: NO_LABEL uuid: 32E4-AF57 
  ID-3: /home/archive raw-size: 1.82 TiB size: 1.79 TiB (98.38%) 
  used: 808.14 GiB (44.1%) fs: ext4 dev: /dev/sda1 maj-min: 8:1 label: N/A 
  uuid: fe589e0c-5f87-4a48-967c-76bacc348a19 
  ID-4: /home/steam raw-size: 238.47 GiB size: 233.73 GiB (98.01%) 
  used: 209.97 GiB (89.8%) fs: ext4 dev: /dev/nvme1n1p1 maj-min: 259:1 
  label: Steam-Machine uuid: cc6964b8-666f-4949-9d1a-4cded5e71ccd 
Swap:
  Alert: No swap data was found. 
Unmounted:
  Message: No unmounted partitions found. 
USB:
  Hub-1: 1-0:1 info: Full speed (or root) Hub ports: 6 rev: 2.0 
  speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900 
  Hub-2: 2-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.1 speed: 10 Gb/s 
  chip-ID: 1d6b:0003 class-ID: 0900 
  Hub-3: 3-0:1 info: Full speed (or root) Hub ports: 6 rev: 2.0 
  speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900 
  Device-1: 3-5:2 info: Micro Star MYSTIC LIGHT type: HID 
  driver: hid-generic,usbhid interfaces: 1 rev: 1.1 speed: 12 Mb/s 
  power: 500mA chip-ID: 1462:7c37 class-ID: 0300 serial: <filter> 
  Hub-4: 3-6:3 info: Genesys Logic Hub ports: 4 rev: 2.0 speed: 480 Mb/s 
  power: 100mA chip-ID: 05e3:0608 class-ID: 0900 
  Hub-5: 4-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.1 speed: 10 Gb/s 
  chip-ID: 1d6b:0003 class-ID: 0900 
  Hub-6: 5-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 
  speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900 
  Device-1: 5-4:2 info: Cherry CHERRY Wireless Device type: Keyboard,Mouse 
  driver: hid-generic,usbhid interfaces: 2 rev: 2.0 speed: 12 Mb/s 
  power: 100mA chip-ID: 046a:0114 class-ID: 0301 
  Hub-7: 6-0:1 info: Full speed (or root) Hub ports: 4 rev: 3.1 speed: 10 Gb/s 
  chip-ID: 1d6b:0003 class-ID: 0900 
Sensors:
  System Temperatures: cpu: 48.9 C mobo: N/A gpu: nvidia temp: 41 C 
  Fan Speeds (RPM): N/A gpu: nvidia fan: 25% 
Info:
  Processes: 360 Uptime: 4m wakeups: 0 Init: systemd v: 248 tool: systemctl 
  Compilers: gcc: 11.1.0 clang: 12.0.1 Packages: pacman: 1292 lib: 402 
  flatpak: 0 Shell: Zsh v: 5.8 running-in: gnome-terminal inxi: 3.3.06
4

Have you tried the fix from the announcement thread?

1 Like
5

Hi,
Yes I tried it already but it did not change a thing. I tried that three times also with sudo. Even if it is nonsense.

6

Have you tried the usual… different Kernel e.g 5.10 LTS and/or 5.4 LTS?

7

If you had switched to Pipewire by installing manjaro-pipewire to get the additional dependencies, package pipewire-pulse would require removal of conflicting packages pulseaudio and pulseaudio-bluetooth. But data in post #3 shows PulseAudio is still installed

1 Like
8

Hi folks,

okay, here is what I have done:

I changed to pipewire - did not change a thing.

I installed the whole system freshly - did not change a thing

With new install I downgraded to kernel 5.10 - did not change a thing

The strange thing about it, all the settings are the same. I still see the sound levels in the setiings of Gnome. Alsamixer is everything like it is ever been. I plugged out and in in each of the input of the sound card. I changed headphones.

But it keeps to be quite. Not a crack at all.

I am really frustrated.

9

I tried one other thing. I plugged in a Jabra Headset with its own USB dongle. It instantly worked.

Could it be a hardware defect of the soundcard?

10

Me again, instead of using my soundblaster Z I activated the internal soundcard of my motherboard. And it also is working. Seems that it is a failure of my soundblaster Z.

11

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