Hello,
I bought an Acer Aspire A515-47 with no OS as I was pretty confident I shouldn’t have issues installing my preferred Linux, given it is an AMD architecture machine. But after installing and updating, I still don’t have Bluetooth and the webcam is also not detected. Hovering over the Bluetooth icon in Status and Notifications I get “No adapters available”. Opening a webcam app I get “No supported camera found”. As mentioned - the system is updated. Regarding the Bluetooth - bluez is installed. The laptop does have webcam and Bluetooth adapter, in terms of hardware.
Now, I also tried Fedora, Linux Mint, and Ubuntu - on all of these I had the exact same issue - no Bluetooth and no webcam. During booth on Linux Mint I saw a couple of error messages: Problem loading X.509 certificate (which, as I understand from a quick online search, is harmless and pretty much irrelevant) and usbhid: can't add hid device -110 (about which I don’t really know anything at this point).
I believe this is somehow connected to the issue - I have very hard time getting my mouse to be picked up: obviously I can’t connect it as a Bluetooth device, but when I plug the WiFi adapter in a USB port, it doesn’t get picked up right away and I have to unplug it and plug it back in a number of times before it gets picked up and starts working; it feels very random. The problem is not the particular device - I tried a different mouse - same behavior. I also tested the USB ports with a USB flash drive - the thumb drive gets picked up straight away every single time on every single USB port.
I don’t know if this s at all relevant, but the machine was upgraded from the reseller before the purchase: the stock RAM and SSD were upgraded. Also, I had to create a supervisor password and disable Secure Booth in order to be able to install Linux on the machine.
I tried updating the firmware and the output of fwupdmgr get-updates is:
Devices with no available firmware updates:
• ELAN0518:00 04F3:31FC
• ACER HD User Facing
• HFM512GD3JX016N
• System Firmware
• UEFI Device Firmware
Devices with the latest available firmware version:
• UEFI dbx
No updates available
The output of inxi -Fazy is:
System:
Kernel: 6.1.31-2-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 13.1.1
parameters: BOOT_IMAGE=/boot/vmlinuz-6.1-x86_64
root=UUID=324ca612-c5e0-4eb7-b0bc-f54c740cd5c8 rw quiet splash
udev.log_priority=3
Desktop: KDE Plasma v: 5.27.5 tk: Qt v: 5.15.9 wm: kwin_wayland vt: 2
dm: SDDM Distro: Manjaro Linux base: Arch Linux
Machine:
Type: Laptop System: Acer product: Aspire A515-47 v: V1.03
serial: <superuser required>
Mobo: BC model: Ganymede_BCU v: V1.03 serial: <superuser required>
UEFI: Insyde v: 1.03 date: 07/21/2022
Battery:
ID-1: BAT1 charge: 50.4 Wh (96.6%) condition: 52.2/53.2 Wh (98.1%)
volts: 13.2 min: 11.6 model: COSMX AP20CBL type: Li-ion serial: <filter>
status: charging
CPU:
Info: model: AMD Ryzen 7 5825U with Radeon Graphics bits: 64 type: MT MCP
arch: Zen 3 gen: 4 level: v3 note: check built: 2021-22
process: TSMC n7 (7nm) family: 0x19 (25) model-id: 0x50 (80) stepping: 0
microcode: 0xA50000C
Topology: cpus: 1x cores: 8 tpc: 2 threads: 16 smt: enabled cache:
L1: 512 KiB desc: d-8x32 KiB; i-8x32 KiB L2: 4 MiB desc: 8x512 KiB L3: 16 MiB
desc: 1x16 MiB
Speed (MHz): avg: 1712 high: 2000 min/max: 1600/4547 boost: enabled
scaling: driver: acpi-cpufreq governor: schedutil cores: 1: 1600 2: 2000
3: 1600 4: 1800 5: 1600 6: 1600 7: 1600 8: 1600 9: 2000 10: 1600 11: 1600
12: 2000 13: 1600 14: 1600 15: 1600 16: 2000 bogomips: 63895
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
Vulnerabilities:
Type: itlb_multihit status: Not affected
Type: l1tf status: Not affected
Type: mds status: Not affected
Type: meltdown status: Not affected
Type: mmio_stale_data status: Not affected
Type: retbleed status: Not affected
Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
prctl
Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
sanitization
Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, IBRS_FW,
STIBP: always-on, RSB filling, PBRSB-eIBRS: Not affected
Type: srbds status: Not affected
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: AMD Barcelo vendor: Acer Incorporated ALI driver: amdgpu v: kernel
arch: GCN-5 code: Vega process: GF 14nm built: 2017-20 pcie: gen: 3
speed: 8 GT/s lanes: 16 link-max: gen: 4 speed: 16 GT/s ports:
active: eDP-1 empty: DP-1,HDMI-A-1 bus-ID: 04:00.0 chip-ID: 1002:15e7
class-ID: 0300 temp: 38.0 C
Device-2: Quanta ACER HD User Facing driver: N/A type: USB rev: 2.0
speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 1-3:2 chip-ID: 0408:4033
class-ID: fe01 serial: <filter>
Display: wayland server: X.org v: 1.21.1.8 with: Xwayland v: 23.1.1
compositor: kwin_wayland driver: X: loaded: amdgpu unloaded: modesetting
alternate: fbdev,vesa dri: radeonsi gpu: amdgpu display-ID: 0
Monitor-1: eDP-1 res: 1920x1080 size: N/A modes: N/A
API: OpenGL v: 4.6 Mesa 23.0.3 renderer: AMD Radeon Graphics (renoir LLVM
15.0.7 DRM 3.49 6.1.31-2-MANJARO) direct-render: Yes
Audio:
Device-1: AMD Renoir Radeon High Definition Audio
vendor: Acer Incorporated ALI driver: snd_hda_intel v: kernel pcie: gen: 3
speed: 8 GT/s lanes: 16 link-max: gen: 4 speed: 16 GT/s bus-ID: 04:00.1
chip-ID: 1002:1637 class-ID: 0403
Device-2: AMD ACP/ACP3X/ACP6x Audio Coprocessor
vendor: Acer Incorporated ALI driver: snd_rn_pci_acp3x v: kernel
alternate: snd_pci_acp3x, snd_pci_acp5x, snd_pci_acp6x, snd_acp_pci,
snd_rpl_pci_acp6x, snd_pci_ps, snd_sof_amd_renoir, snd_sof_amd_rembrandt
pcie: gen: 3 speed: 8 GT/s lanes: 16 link-max: gen: 4 speed: 16 GT/s
bus-ID: 04:00.5 chip-ID: 1022:15e2 class-ID: 0480
Device-3: AMD Family 17h/19h HD Audio vendor: Acer Incorporated ALI
driver: snd_hda_intel v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16
link-max: gen: 4 speed: 16 GT/s bus-ID: 04:00.6 chip-ID: 1022:15e3
class-ID: 0403
API: ALSA v: k6.1.31-2-MANJARO status: kernel-api with: aoss
type: oss-emulator tools: alsactl,alsamixer,amixer
Server-1: JACK v: 1.9.22 status: off tools: N/A
Server-2: PipeWire v: 0.3.70 status: off with: wireplumber status: active
tools: pw-cli,wpctl
Server-3: PulseAudio v: 16.1 status: active with: pulseaudio-alsa
type: plugin tools: pacat,pactl
Network:
Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
vendor: Acer Incorporated ALI driver: r8169 v: kernel pcie: gen: 1
speed: 2.5 GT/s lanes: 1 port: 2000 bus-ID: 02:00.0 chip-ID: 10ec:8168
class-ID: 0200
IF: enp2s0 state: down mac: <filter>
Device-2: MEDIATEK MT7922 802.11ax PCI Express Wireless Network Adapter
vendor: Foxconn driver: mt7921e v: kernel pcie: gen: 2 speed: 5 GT/s lanes: 1
bus-ID: 03:00.0 chip-ID: 14c3:0616 class-ID: 0280
IF: wlp3s0 state: up mac: <filter>
Bluetooth:
Device-1: Foxconn / Hon Hai Wireless_Device driver: btusb v: 0.8 type: USB
rev: 2.1 speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 1-4:3 chip-ID: 0489:e0e4
class-ID: e001 serial: <filter>
Report: rfkill ID: hci0 rfk-id: 0 state: up address: see --recommends
Drives:
Local Storage: total: 476.94 GiB used: 9.84 GiB (2.1%)
SMART Message: Unable to run smartctl. Root privileges required.
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: SK Hynix model: HFM512GD3JX016N
size: 476.94 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
lanes: 4 tech: SSD serial: <filter> fw-rev: 41020C20 temp: 32.9 C
scheme: GPT
Partition:
ID-1: / raw-size: 476.64 GiB size: 468.09 GiB (98.21%) used: 9.84 GiB (2.1%)
fs: ext4 dev: /dev/nvme0n1p2 maj-min: 259:2
ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
used: 288 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
Swap:
Alert: No swap data was found.
Sensors:
System Temperatures: cpu: 44.4 C mobo: N/A gpu: amdgpu temp: 39.0 C
Fan Speeds (RPM): N/A
Info:
Processes: 314 Uptime: 6h 19m wakeups: 146 Memory: available: 14.98 GiB
used: 3.05 GiB (20.4%) Init: systemd v: 253 default: graphical
tool: systemctl Compilers: gcc: 13.1.1 clang: 15.0.7 Packages: pm: pacman
pkgs: 1189 libs: 368 tools: pamac pm: flatpak pkgs: 0 Shell: Zsh v: 5.9
default: Bash v: 5.1.16 running-in: konsole inxi: 3.3.27
As far as I’m aware I haven’t had other issues with the machine - it works as I would expect it to, just except of these two devices - the Bluetooth and the webcam.
Since the issue appears to be OS independent (Linux OS that is), my best guess was the firmware, but it seems I was wrong here.
I would appreciate any help and thank you in advance for your time! 