Zenbook UX425EA Speakers/Mic Missing

Support Sound
1

Hello everyone,

I recently got a 2021 Zenbook UX425EA and, unfortunately, it seems both the built-in speakers and microphone aren’t being recognized and thus are unable to play/record any sound.
They are working in Windows though (dual boot), so it seems to be a Manjaro only issue.

I’ve tried swapping between kernels 5.14, 5.10 and 5.4 to no avail.

Here is the output of inxi -Fxz:

System:    Kernel: 5.14.10-1-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0
           Desktop: KDE Plasma 5.22.5 Distro: Manjaro Linux base: Arch Linux
Machine:   Type: Laptop System: ASUSTeK product: ZenBook UX425EA_UX425EA v: 1.0
           serial: <filter>
           Mobo: ASUSTeK model: UX425EA v: 1.0 serial: <filter>
           UEFI: American Megatrends LLC. v: UX425EA.307 date: 05/25/2021
Battery:   ID-1: BAT0 charge: 64.3 Wh (92.0%) condition: 69.9/67.1 Wh (104.2%) volts: 15.9
           min: 15.9 model: ASUSTeK UX425 status: Charging
CPU:       Info: Quad Core model: 11th Gen Intel Core i7-1165G7 bits: 64 type: MT MCP
           arch: Tiger Lake rev: 1 cache: L2: 12 MiB
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 44864
           Speed: 987 MHz min/max: 400/4700 MHz Core speeds (MHz): 1: 987 2: 981 3: 1027
           4: 1104 5: 1230 6: 1067 7: 1204 8: 860
Graphics:  Device-1: Intel TigerLake-LP GT2 [Iris Xe Graphics] vendor: ASUSTeK driver: i915
           v: kernel bus-ID: 0000:00:02.0
           Device-2: IMC Networks USB2.0 HD UVC WebCam type: USB driver: uvcvideo
           bus-ID: 3-6:2
           Display: x11 server: X.Org 1.20.13 driver: loaded: modesetting resolution:
           1: 1920x1080~60Hz 2: 1920x1080~75Hz
           OpenGL: renderer: Mesa Intel Xe Graphics (TGL GT2) v: 4.6 Mesa 21.2.3
           direct render: Yes
Audio:     Device-1: Intel Tiger Lake-LP Smart Sound Audio vendor: ASUSTeK
           driver: sof-audio-pci-intel-tgl bus-ID: 0000:00:1f.3
           Sound Server-1: ALSA v: k5.14.10-1-MANJARO running: yes
           Sound Server-2: JACK v: 1.9.19 running: no
           Sound Server-3: PulseAudio v: 15.0 running: yes
           Sound Server-4: PipeWire v: 0.3.38 running: yes
Network:   Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi v: kernel bus-ID: 0000:00:14.3
           IF: wlo1 state: up mac: <filter>
Bluetooth: Device-1: Intel AX201 Bluetooth type: USB driver: btusb v: 0.8 bus-ID: 3-10:3
           Report: rfkill ID: hci0 rfk-id: 1 state: up address: see --recommends
RAID:      Hardware-1: Intel Volume Management Device NVMe RAID Controller driver: vmd
           v: 0.6 bus-ID: 0000:00:0e.0
Drives:    Local Storage: total: 953.87 GiB used: 85.82 GiB (9.0%)
           ID-1: /dev/nvme0n1 vendor: Intel model: SSDPEKNW010T8 size: 953.87 GiB
           temp: 37.9 C
Partition: ID-1: / size: 836 GiB used: 85.66 GiB (10.2%) fs: ext4 dev: /dev/nvme0n1p8
           ID-2: /boot/efi size: 300.1 MiB used: 292 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p6
Swap:      ID-1: swap-1 type: partition size: 4 GiB used: 171.5 MiB (4.2%)
           dev: /dev/nvme0n1p7
Sensors:   System Temperatures: cpu: 45.0 C mobo: N/A
           Fan Speeds (RPM): N/A
Info:      Processes: 317 Uptime: 2d 2h 6m Memory: 15.33 GiB used: 9.01 GiB (58.7%)
           Init: systemd Compilers: gcc: 11.1.0 clang: 12.0.1 Packages: 1298 Shell: Zsh
           v: 5.8 inxi: 3.3.08

I greatly appreciate any help!

2

Hello,

Read from here on

3

Thank you very much for your reply!
I have managed to get audio output from the built-in speakers, but no success with the microphone…
Here’s the new output of inxi -Fxz:

System:
Kernel: 5.14.10-1-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0
Desktop: KDE Plasma 5.22.5 Distro: Manjaro Linux base: Arch Linux
Machine:
Type: Laptop System: ASUSTeK product: ZenBook UX425EA_UX425EA v: 1.0
serial:
Mobo: ASUSTeK model: UX425EA v: 1.0 serial:
UEFI: American Megatrends LLC. v: UX425EA.307 date: 05/25/2021
Battery:
ID-1: BAT0 charge: 69.9 Wh (100.0%) condition: 69.9/67.1 Wh (104.2%)
volts: 15.9 min: 15.9 model: ASUSTeK UX425 status: Full
CPU:
Info: Quad Core model: 11th Gen Intel Core i7-1165G7 bits: 64 type: MT MCP
arch: Tiger Lake rev: 1 cache: L2: 12 MiB
flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
bogomips: 44864
Speed: 550 MHz min/max: 400/4700 MHz Core speeds (MHz): 1: 550 2: 642
3: 498 4: 894 5: 748 6: 904 7: 400 8: 1141
Graphics:
Device-1: Intel TigerLake-LP GT2 [Iris Xe Graphics] vendor: ASUSTeK
driver: i915 v: kernel bus-ID: 0000:00:02.0
Device-2: IMC Networks USB2.0 HD UVC WebCam type: USB driver: uvcvideo
bus-ID: 3-6:3
Display: x11 server: X.Org 1.20.13 driver: loaded: modesetting resolution:
1: 1920x1080~60Hz 2: 1920x1080~75Hz
OpenGL: renderer: Mesa Intel Xe Graphics (TGL GT2) v: 4.6 Mesa 21.2.3
direct render: Yes
Audio:
Device-1: Intel Tiger Lake-LP Smart Sound Audio vendor: ASUSTeK
driver: snd_hda_intel v: kernel bus-ID: 0000:00:1f.3
Sound Server-1: ALSA v: k5.14.10-1-MANJARO running: yes
Sound Server-2: JACK v: 1.9.19 running: no
Sound Server-3: PulseAudio v: 15.0 running: no
Sound Server-4: PipeWire v: 0.3.38 running: yes
Network:
Device-1: Intel Wi-Fi 6 AX201 driver: iwlwifi v: kernel
bus-ID: 0000:00:14.3
IF: wlo1 state: up mac:
Bluetooth:
Device-1: Intel AX201 Bluetooth type: USB driver: btusb v: 0.8
bus-ID: 3-10:4
Report: rfkill ID: hci0 rfk-id: 1 state: up address: see --recommends
RAID:
Hardware-1: Intel Volume Management Device NVMe RAID Controller
driver: vmd v: 0.6 bus-ID: 0000:00:0e.0
Drives:
Local Storage: total: 953.87 GiB used: 96.86 GiB (10.2%)
ID-1: /dev/nvme0n1 vendor: Intel model: SSDPEKNW010T8 size: 953.87 GiB
temp: 36.9 C
Partition:
ID-1: / size: 836 GiB used: 96.86 GiB (11.6%) fs: ext4 dev: /dev/nvme0n1p8
ID-2: /boot/efi size: 300.1 MiB used: 292 KiB (0.1%) fs: vfat
dev: /dev/nvme0n1p6
Swap:
ID-1: swap-1 type: partition size: 4 GiB used: 0 KiB (0.0%)
dev: /dev/nvme0n1p7
Sensors:
System Temperatures: cpu: 43.0 C mobo: N/A
Fan Speeds (RPM): N/A
Info:
Processes: 253 Uptime: 5m Memory: 15.33 GiB used: 2.47 GiB (16.1%)
Init: systemd Compilers: gcc: 11.1.0 clang: 12.0.1 Packages: 1304
Shell: Zsh v: 5.8 inxi: 3.3.08

And here is the output of pw-record --list-targets:

Available targets ("*" denotes default):

  • 60: description=“Built-in Audio” prio=2000
    59: description=“Built-in Audio (ALC294 Alt Analog)” prio=1968

Using pavucotrol i can guarantee there’s a built-in microphone detected, but it is not getting any input.

Thank you

4

It seems the recommendation is to use pulseaudio instead of pipewire ASUS Zenbook UM425 - ArchWiki
But then, even with pipewire, maybe just check in alsamixer from terminal if the mic is muted …

5

Hello again,

I have check alsamixer and the microphone is indeed not muted…
I could try reverting to pulseaudio and see if it works.

Thank you