WiFi and soft lockup issues in Acer Nitro 5

s0lidsnake · 2019-01-22 15:41:52 UTC

Really sorry for that , will keep it in mind going forward and will format the previous ones too rightnow

Edit: Done

dglt · 2019-01-22 15:41:40 UTC

ok good, you can now disconnect your phone, restart network manager and see if your able to connect to wifi.

-disconnect phone.
systemctl restart NetworkManager
-try and connect

s0lidsnake · 2019-01-22 15:45:33 UTC

Did this , the wifi applet doesnt show any wifi network. Back on tethered rightnow

dglt · 2019-01-22 15:47:16 UTC

post output of:
lsmod | grep 'ath\|acer'

s0lidsnake · 2019-01-22 15:47:33 UTC

ath10k_pci             61440  0
ath10k_core           532480  1 ath10k_pci
ath                    36864  1 ath10k_core
mac80211              929792  1 ath10k_core
cfg80211              778240  3 ath,mac80211,ath10k_core
acer_wmi               24576  0
sparse_keymap          16384  1 acer_wmi
rfkill                 28672  8 acer_wmi,bluetooth,cfg80211
acer_wireless          16384  0
i8042                  32768  1 acer_wmi
wmi                    28672  3 acer_wmi,wmi_bmof,dell_wmi_descriptor```

dglt · 2019-01-22 15:59:27 UTC

ok, you can try this first although im not sure how a live usb handles suspend but ive seen it as a temporary solution to get wifi to connect properly. close lid and let it suspend, wait 10-15 second and turn it back on and see if its able to connect.

please also post full inxi -Fnxxxz

s0lidsnake · 2019-01-22 15:58:19 UTC

So turn wifi off
close the lid for 15 seconds
open back up and try wifi again

s0lidsnake · 2019-01-22 16:06:10 UTC

This worked! Can finally see surrounding WiFi networks. Back at the “setting network address” loop

inxi -Fnxxxz
System:    Host: manjaro Kernel: 4.19.13-1-MANJARO x86_64 bits: 64 compiler: gcc v: 8.2.1 
           Desktop: KDE Plasma 5.14.4 tk: Qt 5.12.0 wm: kwin_x11 dm: SDDM Distro: Manjaro Linux 
Machine:   Type: Laptop System: Acer product: Nitro AN515-42 v: V1.11 serial: <filter> 
           Mobo: RR model: Freed_RRS v: V1.11 serial: <filter> UEFI: Insyde v: 1.11 date: 10/30/2018 
Battery:   ID-1: BAT1 charge: 48.6 Wh condition: 48.6/48.9 Wh (99%) volts: 17.0/15.2 
           model: LG 41,43,31,34,42,38,4B type: Li-ion serial: <filter> status: Full 
CPU:       Topology: Quad Core model: AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx bits: 64 type: MT MCP 
           arch: Zen L2 cache: 2048 KiB 
           flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 31952 
           Speed: 2541 MHz min/max: 1600/2000 MHz Core speeds (MHz): 1: 2350 2: 2388 3: 1782 4: 1550 5: 1394 
           6: 1395 7: 1394 8: 1385 
Graphics:  Device-1: AMD Baffin [Radeon RX 460/560D / Pro 450/455/460/555/555X/560/560X] 
           vendor: Acer Incorporated ALI driver: amdgpu v: kernel bus ID: 01:00.0 chip ID: 1002:67ef 
           Device-2: AMD Raven Ridge [Radeon Vega Series / Radeon Vega Mobile Series] 
           vendor: Acer Incorporated ALI driver: amdgpu v: kernel bus ID: 04:00.0 chip ID: 1002:15dd 
           Display: x11 server: X.Org 1.20.3 driver: amdgpu,ati unloaded: modesetting alternate: fbdev,vesa 
           compositor: kwin_x11 resolution: 1920x1080~60Hz 
           OpenGL: renderer: AMD RAVEN (DRM 3.27.0 4.19.13-1-MANJARO LLVM 7.0.0) v: 4.5 Mesa 18.3.1 
           direct render: Yes 
Audio:     Device-1: Advanced Micro Devices [AMD/ATI] vendor: Acer Incorporated ALI driver: snd_hda_intel 
           v: kernel bus ID: 04:00.1 chip ID: 1002:15de 
           Device-2: Advanced Micro Devices [AMD] vendor: Acer Incorporated ALI driver: snd_hda_intel v: kernel 
           bus ID: 04:00.6 chip ID: 1022:15e3 
           Sound Server: ALSA v: k4.19.13-1-MANJARO 
Network:   Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Acer Incorporated ALI 
           driver: r8169 v: kernel port: 2000 bus ID: 02:00.1 chip ID: 10ec:8168 
           IF: enp2s0f1 state: down mac: <filter> 
           Device-2: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter vendor: Lite-On 
           driver: ath10k_pci v: kernel port: 2000 bus ID: 03:00.0 chip ID: 168c:003e 
           IF: wlp3s0 state: down mac: <filter> 
           IF-ID-1: enp4s0f4u2 state: unknown speed: N/A duplex: N/A mac: <filter> 
Drives:    Local Storage: total: 938.74 GiB used: 169.1 MiB (0.0%) 
           ID-1: /dev/sda vendor: Western Digital model: WD10SPZX-21Z10T0 size: 931.51 GiB speed: 6.0 Gb/s 
           rotation: 5400 rpm serial: <filter> rev: 1A02 scheme: GPT 
           ID-2: /dev/sdb type: USB vendor: SanDisk model: Cruzer Blade size: 7.23 GiB serial: <filter> 
           rev: 1.27 scheme: MBR 
Partition: ID-1: / size: 5.03 GiB used: 169.1 MiB (3.3%) fs: overlay source: ERR-102 
Sensors:   System Temperatures: cpu: 48.5 C mobo: N/A 
           Fan Speeds (RPM): N/A 
           GPU: device: amdgpu temp: 48 C device: amdgpu temp: 44 C 
Info:      Processes: 294 Uptime: 1h 08m Memory: 6.70 GiB used: 1.92 GiB (28.7%) Init: systemd v: 239 Compilers: 
           gcc: 8.2.1 Shell: bash v: 4.4.23 running in: konsole inxi: 3.0.28```

dglt · 2019-01-22 16:05:54 UTC

courtesy of tbg’s previous posts, just slightly modified for you system.

Issue these commands one after the other with a few seconds between each command:
sudo systemctl stop NetworkManager

sudo ip link set wlp3s0 down 

sudo modprobe -r acer_wireless ath10k_core ath10k_pci dell_wmi_descriptor
 
Then issue:
sudo modprobe ath10k_core ath10k_pci 

sudo ip link set wlp3s0 up

sudo systemctl start NetworkManager
Be sure to post the input and output of each command issued.

s0lidsnake · 2019-01-22 16:10:36 UTC

for the first set of commands
modprobe: FATAL: Module ath10k_core is in use.

issued all the commands .

[manjaro@manjaro ~]$ sudo ip link set wlp3s0 down 
[manjaro@manjaro ~]$ sudo modprobe -r acer_wireless ath10k_core ath10k_pci dell_wmi_descriptor
modprobe: FATAL: Module ath10k_core is in use.
[manjaro@manjaro ~]$ sudo modprobe ath10k_core ath10k_pci 
[manjaro@manjaro ~]$ sudo ip link set wlp3s0 up
[manjaro@manjaro ~]$ sudo systemctl start NetworkManager
[manjaro@manjaro ~]$ ```

dglt · 2019-01-22 16:11:59 UTC

ok remove it from the list and try again

s0lidsnake · 2019-01-22 16:13:28 UTC

didnt get you . Remove which one of the commands . The third one ?

dglt · 2019-01-22 16:21:54 UTC

ath10k_core

s0lidsnake · 2019-01-22 16:24:55 UTC

so i will do this ?

sudo systemctl stop NetworkManager
sudo ip link set wlp3s0 down 
sudo modprobe -r acer_wireless ath10k_core ath10k_pci dell_wmi_descriptor

sudo modprobe ath10k_pci 
sudo ip link set wlp3s0 up
sudo systemctl start NetworkManager

dglt · 2019-01-22 16:36:33 UTC

sudo systemctl stop NetworkManager
sudo ip link set wlp3s0 down 
sudo modprobe -r acer_wireless ath10k_pci dell_wmi_descriptor

sudo modprobe ath10k_pci 
sudo ip link set wlp3s0 up
sudo systemctl start NetworkManager

s0lidsnake · 2019-01-22 16:37:47 UTC

the output from the modified commands

[manjaro@manjaro ~]$ sudo ip link set wlp3s0 down 
[manjaro@manjaro ~]$ sudo modprobe -r acer_wireless ath10k_pci dell_wmi_descriptor
[manjaro@manjaro ~]$ sudo modprobe ath10k_pci 
[manjaro@manjaro ~]$ sudo ip link set wlp3s0 up
[manjaro@manjaro ~]$ sudo systemctl start NetworkManager```

dglt · 2019-01-22 16:43:12 UTC

ok good, and are you able to connect? if not then rfkill unblock all and try again

s0lidsnake · 2019-01-22 16:48:12 UTC

no luck , tried rfkill unblock all too. The same setting network address loop . If it helps , i tried using manjaro architect afterwards and using it to connect it said Could not activate connection: Activation failed: IP configuration could not be reserved (no available address, timeout, etc.)

dglt · 2019-01-22 16:51:19 UTC

can you post this again
lsmod | grep 'ath\|acer'

also just to be sure, you have not rebooted right?

s0lidsnake · 2019-01-22 16:53:34 UTC

Nope no reboots since we started .

[manjaro@manjaro ~]$ lsmod | grep 'ath\|acer'
ath10k_pci             61440  0
ath10k_core           532480  1 ath10k_pci
ath                    36864  1 ath10k_core
mac80211              929792  1 ath10k_core
cfg80211              778240  3 ath,mac80211,ath10k_core
acer_wmi               24576  0
sparse_keymap          16384  1 acer_wmi
rfkill                 28672  10 acer_wmi,bluetooth,cfg80211
i8042                  32768  1 acer_wmi
wmi                    28672  2 acer_wmi,wmi_bmof