USB ports not working after last update

Hi, after doing the last update and rebooting, my USB ports are not working. When I connect different mouse devices I have, they don’t even power up (laser remains off under the mouse) and not recognised… A blue yet microphone does power up, but is not recognised by the system. USB thumb drives are not recognised.

System:    Host: alpha-nitroan51543 Kernel: 5.14.10-1-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0 
           Desktop: KDE Plasma 5.22.5 tk: Qt 5.15.2 wm: kwin_x11 vt: 1 dm: SDDM Distro: Manjaro Linux 
           base: Arch Linux 
Machine:   Type: Laptop System: Acer product: Nitro AN515-43 v: V1.08 serial: <superuser required> 
           Mobo: PK model: Octavia_PKS v: V1.08 serial: <superuser required> UEFI: Insyde v: 1.08 
           date: 12/24/2019 
Battery:   ID-1: BAT1 charge: 41.9 Wh (85.5%) condition: 49.0/58.8 Wh (83.4%) volts: 15.4 min: 15.4 
           model: Simplo 0x41,0x50,0x31,0x38,0x45,0x37,0x000E type: Li-ion serial: 000E status: Discharging 
CPU:       Info: Quad Core model: AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx bits: 64 type: MT MCP arch: Zen 
           rev: 1 cache: L2: 2 MiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 33548 
           Speed: 1603 MHz min/max: 1400/2100 MHz boost: enabled Core speeds (MHz): 1: 1603 2: 1315 3: 1297 
           4: 1280 5: 1221 6: 1213 7: 1226 8: 1213 
Graphics:  Device-1: AMD Baffin [Radeon RX 460/560D / Pro 450/455/460/555/555X/560/560X] 
           vendor: Acer Incorporated ALI RX560X 4GB driver: amdgpu v: kernel bus-ID: 01:00.0 chip-ID: 1002:67ef 
           class-ID: 0380 
           Device-2: Advanced Micro Devices [AMD/ATI] Picasso vendor: Acer Incorporated ALI driver: amdgpu 
           v: kernel bus-ID: 05:00.0 chip-ID: 1002:15d8 class-ID: 0300 
           Display: x11 server: X.Org 1.20.13 compositor: kwin_x11 driver: loaded: amdgpu,ati 
           unloaded: modesetting alternate: fbdev,vesa resolution: 1920x1080~60Hz s-dpi: 96 
           OpenGL: renderer: AMD Radeon Vega 8 Graphics (RAVEN DRM 3.42.0 5.14.10-1-MANJARO LLVM 12.0.1) 
           v: 4.6 Mesa 21.2.3 direct render: Yes 
Audio:     Device-1: Advanced Micro Devices [AMD/ATI] Raven/Raven2/Fenghuang HDMI/DP Audio 
           vendor: Acer Incorporated ALI driver: snd_hda_intel v: kernel bus-ID: 05:00.1 chip-ID: 1002:15de 
           class-ID: 0403 
           Device-2: Advanced Micro Devices [AMD] Family 17h HD Audio vendor: Acer Incorporated ALI 
           driver: snd_hda_intel v: kernel bus-ID: 05:00.6 chip-ID: 1022:15e3 class-ID: 0403 
           Sound Server-1: ALSA v: k5.14.10-1-MANJARO running: yes 
           Sound Server-2: JACK v: 1.9.19 running: no 
           Sound Server-3: PulseAudio v: 15.0 running: yes 
           Sound Server-4: PipeWire v: 0.3.38 running: no 
Network:   Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Acer Incorporated ALI 
           driver: r8169 v: kernel port: 2000 bus-ID: 03:00.0 chip-ID: 10ec:8168 class-ID: 0200 
           IF: enp3s0 state: down mac: 08:97:98:76:12:ef 
           Device-2: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter vendor: Lite-On 
           driver: ath10k_pci v: kernel port: 2000 bus-ID: 04:00.0 chip-ID: 168c:003e class-ID: 0280 
           IF: wlp4s0 state: up mac: e8:d0:fc:8a:ac:f1 
Drives:    Local Storage: total: 476.94 GiB used: 387.57 GiB (81.3%) 
           ID-1: /dev/nvme0n1 vendor: Western Digital model: PC SN520 SDAPNUW-512G-1114 size: 476.94 GiB 
           speed: 15.8 Gb/s lanes: 2 type: SSD serial: 192534800789 rev: 20180000 temp: 44.9 C scheme: GPT 
Partition: ID-1: / size: 468.16 GiB used: 387.57 GiB (82.8%) fs: ext4 dev: /dev/nvme0n1p2 
           ID-2: /boot/efi size: 299.4 MiB used: 280 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 
Swap:      ID-1: swap-1 type: file size: 14 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile 
Sensors:   System Temperatures: cpu: 44.9 C mobo: N/A 
           Fan Speeds (RPM): N/A 
           GPU: device: amdgpu temp: 41.0 C watts: 6.00 device: amdgpu temp: 44.0 C 
Info:      Processes: 294 Uptime: 3m wakeups: 1 Memory: 13.6 GiB used: 2.5 GiB (18.4%) Init: systemd v: 249 
           Compilers: gcc: 11.1.0 clang: 12.0.1 Packages: 1775 pacman: 1764 flatpak: 11 Shell: Bash v: 5.1.8 
           running-in: konsole inxi: 3.3.06 

Intrestingly when I run lsusb I get:

Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 413c:301a Dell Computer Corp. Dell MS116 Optical Mouse
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

Which means the ports are working, the mouse is recognised but a) the mouse is powered off (laser is off underneath the mouse), and b) not working

EDIT: I get the same lsusb output when I disconnect the mouse, so not sure if that command output is accurate

EDIT2: Also the Bluetooth is not working anymore!

2 Likes

Please read this:

Especially the Linux has multiple kernels section, then try an LTS kernel and hopefully the problem will go away “automagically”. :grin:

1 Like

Yep, it did. Downgraded to 5.13.19-2-MANJARO and everything is working again. Interesting that there are regressions so late into a kernel cycle.

You did not read the guide, did you??? :angry:

because that would perfectly explain this:

  • Kernel 5.13 is EOL so please install both 5.4 and 5.10 LTS (Long Term Support) and see which one of the two troubles you least.

:stuck_out_tongue_winking_eye:

Life’s too short to run on LTS kernels

2 Likes

Life’s too precious to run on EOL kernels… :stuck_out_tongue_winking_eye:

Anyway, I’ve marked this answer as the solution to your question as it is by far the best answer you’ll get.

https://forum.manjaro.org/t/stable-update-2021-10-08-kernels-mesa-browsers-python-ukui-php-thunderbird-pipewire/85608/47?u=fabby
However, if you disagree with my choice, please feel free to take any other answer as the solution to your question or even remove the solution altogether: You are in control! (If you disagree with my choice, just send me a personal message and explain why I shouldn’t have done this or :heart: or :+1: if you agree)

:innocent:
P.S. In the future, please don’t forget to come back to your question after your issue has been solved and click the 3 dots below the answer to mark a solution like this below the answer that helped you most:
Solution
so that the next person that has the exact same problem you just had will benefit from your post as well as your question will now be in the “solved” status.

1 Like

I am facing same issue after last update. I tried shifting to LTS kernal but problem is still there but for some reason when my laptop plugged into power source and i reboot everything seems to works fine but on battery issue is still there , nor my usb ports are working neither my bluetooth :frowning:

1 Like

Hi, i’m facing same issue, Acer a515-43-r19l. you try reinstall manjaro last iso?

Are you guys using tlp?

If so, this might the problem:

I.E.

pamac remove --no-save tlp
1 Like

Actually the problem still persists. It worked yesterday after downgrading to LTS kernel, but today after suspend/resume the problem is back. USB ports not working, Bluetooth not working.

Tried rebooting, nothing

System:    Host: alpha-nitroan51543 Kernel: 5.10.70-1-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0 
           Desktop: KDE Plasma 5.22.5 tk: Qt 5.15.2 wm: kwin_x11 vt: 1 dm: SDDM Distro: Manjaro Linux base: Arch Linux 
Machine:   Type: Laptop System: Acer product: Nitro AN515-43 v: V1.08 serial: <superuser required> 
           Mobo: PK model: Octavia_PKS v: V1.08 serial: <superuser required> UEFI: Insyde v: 1.08 date: 12/24/2019 
Battery:   ID-1: BAT1 charge: 24.0 Wh (49.7%) condition: 48.3/58.8 Wh (82.3%) volts: 13.9 min: 15.4 
           model: Simplo 0x41,0x50,0x31,0x38,0x45,0x37,0x000E type: Li-ion serial: 000E status: Discharging 
CPU:       Info: Quad Core model: AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx bits: 64 type: MT MCP arch: Zen rev: 1 cache: 
           L2: 2 MiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 33551 
           Speed: 1440 MHz min/max: 1400/2100 MHz boost: enabled Core speeds (MHz): 1: 1440 2: 1472 3: 1375 4: 1317 5: 1293 
           6: 1352 7: 1345 8: 1366 
Graphics:  Device-1: AMD Baffin [Radeon RX 460/560D / Pro 450/455/460/555/555X/560/560X] 
           vendor: Acer Incorporated ALI RX560X 4GB driver: amdgpu v: kernel bus-ID: 01:00.0 chip-ID: 1002:67ef class-ID: 0380 
           Device-2: Advanced Micro Devices [AMD/ATI] Picasso vendor: Acer Incorporated ALI driver: amdgpu v: kernel 
           bus-ID: 05:00.0 chip-ID: 1002:15d8 class-ID: 0300 
           Display: x11 server: X.Org 1.20.13 compositor: kwin_x11 driver: loaded: amdgpu,ati unloaded: modesetting 
           alternate: fbdev,vesa resolution: 1: 1920x1080 2: 1920x1080~60Hz s-dpi: 96 
           OpenGL: renderer: AMD Radeon Vega 8 Graphics (RAVEN DRM 3.40.0 5.10.70-1-MANJARO LLVM 12.0.1) v: 4.6 Mesa 21.2.3 
           direct render: Yes 
Audio:     Device-1: Advanced Micro Devices [AMD/ATI] Raven/Raven2/Fenghuang HDMI/DP Audio vendor: Acer Incorporated ALI 
           driver: snd_hda_intel v: kernel bus-ID: 05:00.1 chip-ID: 1002:15de class-ID: 0403 
           Device-2: Advanced Micro Devices [AMD] Family 17h HD Audio vendor: Acer Incorporated ALI driver: snd_hda_intel 
           v: kernel bus-ID: 05:00.6 chip-ID: 1022:15e3 class-ID: 0403 
           Sound Server-1: ALSA v: k5.10.70-1-MANJARO running: yes 
           Sound Server-2: JACK v: 1.9.19 running: no 
           Sound Server-3: PulseAudio v: 15.0 running: yes 
           Sound Server-4: PipeWire v: 0.3.38 running: no 
Network:   Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Acer Incorporated ALI driver: r8169 
           v: kernel port: 2000 bus-ID: 03:00.0 chip-ID: 10ec:8168 class-ID: 0200 
           IF: enp3s0 state: down mac: 08:97:98:76:12:ef 
           Device-2: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter vendor: Lite-On driver: ath10k_pci v: kernel 
           port: 2000 bus-ID: 04:00.0 chip-ID: 168c:003e class-ID: 0280 
           IF: wlp4s0 state: up mac: e8:d0:fc:8a:ac:f1 
Drives:    Local Storage: total: 476.94 GiB used: 388.66 GiB (81.5%) 
           ID-1: /dev/nvme0n1 vendor: Western Digital model: PC SN520 SDAPNUW-512G-1114 size: 476.94 GiB speed: 15.8 Gb/s 
           lanes: 2 type: SSD serial: 192534800789 rev: 20180000 temp: 34.9 C scheme: GPT 
Partition: ID-1: / size: 468.16 GiB used: 388.66 GiB (83.0%) fs: ext4 dev: /dev/nvme0n1p2 
           ID-2: /boot/efi size: 299.4 MiB used: 280 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 
Swap:      ID-1: swap-1 type: file size: 14 GiB used: 0 KiB (0.0%) priority: -2 file: /swapfile 
Sensors:   System Temperatures: cpu: 45.2 C mobo: N/A 
           Fan Speeds (RPM): N/A 
           GPU: device: amdgpu temp: 45.0 C device: amdgpu temp: 40.0 C watts: 6.20 
Info:      Processes: 282 Uptime: 3m wakeups: 1 Memory: 13.66 GiB used: 2.3 GiB (16.8%) Init: systemd v: 249 Compilers: 
           gcc: 11.1.0 clang: 12.0.1 Packages: 1769 pacman: 1758 flatpak: 11 Shell: Bash v: 5.1.8 running-in: konsole 
           inxi: 3.3.06 

EDIT:

After @moson’s post, I did find that tlp was installed in my system, uninstalled it, rebooted, and fixed the problem.

2 Likes

I have the same issue. Downgrading tlp to 1.3.1 solves it.

1 Like

how to do it?
pay_111-10-2021@cjguevara5519

Therefore, I’ve marked this answer as the solution to your question as it is by far the best answer you’ll get.

:stuck_out_tongue_winking_eye:

Help me, I still have the problem and I don’t know what the solution is. I tried to install the OS again and the live one gave the same error.

See edit to the solution.

:bowing_man:

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