USB not working correctly

Support
1

Good day,
I have Manjaro installed on an old HP laptop
This morning my mouse stopped working. It works when I plug it into another laptop.
When I shut down the laptop I get the following message which wasn’t there before:
[ 274.206697] hub_port_connect: 14 callbacks suppressed
[ 274.206702] usb usb2-port2: connect-debounce failed
[ 246.900019] usb usb2-port3: connect-debounce failed
and then it just continues back and forth between port2 and port3 with the numbers escalating before it shuts down.
The cooling unit still functions regardless of which usb port I plug it into.

Any help would be appreciated.

Please excuse any delay in my replies. I live in South Africa and we have to contend with nation-wide loadshedding.

I have provided system information using the, I hope this is the correct way to do it.

System:
  Kernel: 5.15.49-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 12.1.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-5.15-x86_64
    root=UUID=7e330665-9b37-40bb-aea1-d550c352e974 rw quiet apparmor=1
    security=apparmor udev.log_priority=3
  Desktop: KDE Plasma v: 5.24.5 tk: Qt v: 5.15.5 wm: kwin_x11 vt: 1 dm: SDDM
    Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Laptop System: Hewlett-Packard product: HP Pavilion dv6 Notebook PC
    v: Rev 1 serial: <superuser required> Chassis: Quanta type: 10
    serial: <superuser required>
  Mobo: Quanta model: 3628 v: 18.27 serial: <superuser required>
    BIOS: Hewlett-Packard v: F.12 date: 03/23/2009
Memory:
  RAM: total: 3.83 GiB used: 1.24 GiB (32.4%)
  RAM Report:
    permissions: Unable to run dmidecode. Root privileges required.
CPU:
  Info: model: Pentium T4200 bits: 64 type: MCP arch: Penryn Yorkfield
    built: 2008 process: Intel 45nm family: 6 model-id: 0x17 (23)
    stepping: 0xA (10) microcode: 0xA0B
  Topology: cpus: 1x cores: 2 smt: <unsupported> cache: L1: 128 KiB
    desc: d-2x32 KiB; i-2x32 KiB L2: 1024 KiB desc: 1x1024 KiB
  Speed (MHz): avg: 1458 high: 1561 min/max: 1200/2000 scaling:
    driver: acpi-cpufreq governor: schedutil cores: 1: 1355 2: 1561
    bogomips: 7985
  Flags: acpi aperfmperf apic arch_perfmon bts clflush cmov constant_tsc
    cpuid cx16 cx8 de ds_cpl dtes64 dtherm dts est fpu fxsr ht lahf_lm lm mca
    mce mmx monitor msr mtrr nopl nx pae pat pbe pdcm pebs pge pni pse pse36
    pti rep_good sep sse sse2 ssse3 syscall tm tm2 tsc vme xsave xtpr
  Vulnerabilities:
  Type: itlb_multihit status: KVM: VMX unsupported
  Type: l1tf mitigation: PTE Inversion
  Type: mds
    status: Vulnerable: Clear CPU buffers attempted, no microcode; SMT disabled
  Type: meltdown mitigation: PTI
  Type: mmio_stale_data status: Not affected
  Type: spec_store_bypass status: Vulnerable
  Type: spectre_v1
    mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2 mitigation: Retpolines, STIBP: disabled, RSB filling
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: AMD RV710/M92 [Mobility Radeon HD 4530/4570/545v]
    vendor: Hewlett-Packard driver: radeon v: kernel arch: TeraScale
    process: TSMC 55-65nm built: 2005-13 pcie: gen: 1 speed: 2.5 GT/s
    lanes: 16 ports: active: LVDS-1 empty: HDMI-A-1,VGA-1 bus-ID: 01:00.0
    chip-ID: 1002:9553 class-ID: 0300
  Device-2: Cheng Uei Precision Industry (Foxlink) HP Webcam type: USB
    driver: uvcvideo bus-ID: 2-4:2 chip-ID: 05c8:010f class-ID: 0e02
  Display: x11 server: X.Org v: 21.1.3 with: Xwayland v: 22.1.2
    compositor: kwin_x11 driver: X: loaded: radeon unloaded: modesetting
    alternate: fbdev,vesa gpu: radeon display-ID: :0 screens: 1
  Screen-1: 0 s-res: 1366x768 s-dpi: 96 s-size: 361x203mm (14.21x7.99")
    s-diag: 414mm (16.31")
  Monitor-1: LVDS-1 mapped: LVDS res: 1366x768 hz: 60 size: N/A modes:
    max: 1366x768 min: 640x480
  OpenGL: renderer: AMD RV710 (DRM 2.50.0 / 5.15.49-1-MANJARO LLVM 13.0.1)
    v: 3.3 Mesa 22.1.2 compat-v: 3.0 direct render: Yes
Audio:
  Device-1: Intel 82801I HD Audio vendor: Hewlett-Packard dv6-1190en
    driver: snd_hda_intel v: kernel bus-ID: 00:1b.0 chip-ID: 8086:293e
    class-ID: 0403
  Device-2: AMD RV710/730 HDMI Audio [Radeon HD 4000 series]
    vendor: Hewlett-Packard dv6-1190en driver: snd_hda_intel v: kernel pcie:
    gen: 1 speed: 2.5 GT/s lanes: 16 bus-ID: 01:00.1 chip-ID: 1002:aa38
    class-ID: 0403
  Sound Server-1: ALSA v: k5.15.49-1-MANJARO running: yes
  Sound Server-2: JACK v: 1.9.21 running: no
  Sound Server-3: PulseAudio v: 16.1 running: yes
  Sound Server-4: PipeWire v: 0.3.52 running: yes
Network:
  Device-1: Broadcom BCM4312 802.11b/g LP-PHY vendor: Hewlett-Packard
    driver: b43-pci-bridge v: N/A modules: ssb pcie: gen: 1 speed: 2.5 GT/s
    lanes: 1 bus-ID: 02:00.0 chip-ID: 14e4:4315 class-ID: 0280
  Device-2: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: Hewlett-Packard driver: r8169 v: kernel pcie: gen: 1 speed: 2.5 GT/s
    lanes: 1 port: 5000 bus-ID: 03:00.0 chip-ID: 10ec:8168 class-ID: 0200
  IF: enp3s0 state: down mac: <filter>
  IF-ID-1: wlan0 state: up mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: noprefixroute scope: link
  WAN IP: <filter>
Bluetooth:
  Message: No bluetooth data found.
Logical:
  Message: No logical block device data found.
RAID:
  Message: No RAID data found.
Drives:
  Local Storage: total: 232.89 GiB used: 16 GiB (6.9%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/sda maj-min: 8:0 vendor: Seagate model: ST9250320AS
    size: 232.89 GiB block-size: physical: 512 B logical: 512 B speed: 3.0 Gb/s
    type: N/A serial: <filter> rev: HP07 scheme: MBR
  Optical-1: /dev/sr0 vendor: TSSTcorp model: CDDVDW TS-L633M rev: 0200
    dev-links: cdrom
  Features: speed: 24 multisession: yes audio: yes dvd: yes
    rw: cd-r,cd-rw,dvd-r,dvd-ram state: running
Partition:
  ID-1: / raw-size: 232.88 GiB size: 228.17 GiB (97.98%) used: 16 GiB (7.0%)
    fs: ext4 dev: /dev/sda1 maj-min: 8:1 label: N/A
    uuid: 7e330665-9b37-40bb-aea1-d550c352e974
Swap:
  Alert: No swap data was found.
Unmounted:
  Message: No unmounted partitions found.
USB:
  Hub-1: 1-0:1 info: Full speed or root hub ports: 4 rev: 2.0 speed: 480 Mb/s
    chip-ID: 1d6b:0002 class-ID: 0900
  Hub-2: 2-0:1 info: Full speed or root hub ports: 8 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 2-4:2 info: Cheng Uei Precision Industry (Foxlink) HP Webcam
    type: Video driver: uvcvideo interfaces: 2 rev: 2.0 speed: 480 Mb/s
    power: 98mA chip-ID: 05c8:010f class-ID: 0e02
  Hub-3: 3-0:1 info: Full speed or root hub ports: 2 rev: 1.1 speed: 12 Mb/s
    chip-ID: 1d6b:0001 class-ID: 0900
  Hub-4: 4-0:1 info: Full speed or root hub ports: 2 rev: 1.1 speed: 12 Mb/s
    chip-ID: 1d6b:0001 class-ID: 0900
  Hub-5: 5-0:1 info: Full speed or root hub ports: 2 rev: 1.1 speed: 12 Mb/s
    chip-ID: 1d6b:0001 class-ID: 0900
  Device-1: 5-1:2 info: KYE Systems (Mouse Systems) NetScroll+ Mini Traveler
    / Genius NetScroll 120
    type: Mouse driver: hid-generic,usbhid interfaces: 1 rev: 2.0
    speed: 1.5 Mb/s power: 100mA chip-ID: 0458:003a class-ID: 0301
  Hub-6: 6-0:1 info: Full speed or root hub ports: 2 rev: 1.1 speed: 12 Mb/s
    chip-ID: 1d6b:0001 class-ID: 0900
  Hub-7: 7-0:1 info: Full speed or root hub ports: 2 rev: 1.1 speed: 12 Mb/s
    chip-ID: 1d6b:0001 class-ID: 0900
  Hub-8: 8-0:1 info: Full speed or root hub ports: 2 rev: 1.1 speed: 12 Mb/s
    chip-ID: 1d6b:0001 class-ID: 0900
Sensors:
  System Temperatures: cpu: 40.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Info:
  Processes: 171 Uptime: 8m wakeups: 2 Init: systemd v: 251 default: graphical
  tool: systemctl Compilers: gcc: 12.1.0 clang: 13.0.1 Packages: pacman: 1303
  lib: 395 flatpak: 0 Shell: Zsh v: 5.9 default: Bash v: 5.1.16
  running-in: konsole inxi: 3.3.19```
2

Then you need to use an older kernel, e.g.: 5.10 or 5.4.

3

I have installed an older kernel, but when I restart the laptop it eventually gets to a black screen and does not boot any further on its own.
When I press Enter it continues to boot.
I assume the black screen is where I am supposed to select the kernel version, but without being able to see anything I don’t know what to select.

Is there another way to switch kernels?

4

Then show /etc/default/grub here.

5

How do I do that?

6

Welcome to Manjaro! :smiling_face_with_three_hearts:

  1. Please read the information behind this link. It will help you to post necessary information. [HowTo] Provide System Information
  2. Please press the three dots … below your post and then press the :pencil2:
  • If you give us information about your system, we can see what we’re talking about and make better suggestions.
  • You can do this by using inxi in a terminal or in console.
inxi --admin --verbosity=7 --filter --no-host --width
  • Personally identifiable information such as serial numbers and MAC addresses are filtered out by this command
  • Presenting the information in this way allows everyone to be familiar with the format and quickly find the items they need without missing anything.
  1. Copy the output from inxi (including the command) and paste it into your post.
  • To make it more readable, add 3 backticks ``` on an extra line before and after the pasted text.

You can also use Maxi

to collect information about the boot process. This works,

  • when you are in your running system (with CTRL+ALT+F2).
  • And also in a live environment
7

Thank you,

I have edited the information into my message as you have instructed.

The mouse is working again, but I would like to prevent it from failing in the future as I am not the primary user of this laptop and the person using it is not tech-savvy.