New mouse causes display to freeze

Support
1

So I’m really unsure what’s going on here. I’ve tried it on windows and it doesn’t happen there so it has to be something to do with linux.

I recently got a Steelseries Aerox 9. It’s an MMO mouse so it has 12 side buttons. The problem is pressing those side buttons causes my entire display to freeze for under a second.

Basically, if I press any side button the display will lag. However, the weirdest part is it only happens after making an input on the keyboard. So if I press W and then press a side button, it will lag just for that first press then the side buttons don’t cause it to happen anymore, but then if I press S on the keyboard it will happen again. Pressing the keys the mouse buttons are assigned to don’t cause this.

It happens on 2.4G and wired (it doesn’t happen on bluetooth but that isn’t very optimal for me), and this only happens with this mouse. Any suggestions?

This is my first post and I’m a bit new to linux so apologies, I don’t know what info to post here to help troubleshoot.

edit: inxi output

System:
  Kernel: 5.15.85-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 12.2.0
    parameters: BOOT_IMAGE=/boot/vmlinuz-5.15-x86_64
    root=UUID=ef7f0447-4955-4b8a-afe6-3ac077955ea2 rw quiet
    udev.log_priority=3 iommu=pt
    nvidia.NVreg_RegistryDwords=EnableBrightnessControl=1
  Desktop: GNOME v: 43.2 tk: GTK v: 3.24.36 wm: gnome-shell dm: 1: GDM
    v: 43.0 2: LightDM v: 1.32.0 note: stopped Distro: Manjaro Linux
    base: Arch Linux
Machine:
  Type: Laptop System: LENOVO product: 82N6 v: Legion 7 16ACHg6
    serial: <superuser required> Chassis: type: 10 v: Legion 7 16ACHg6
    serial: <superuser required>
  Mobo: LENOVO model: LNVNB161216 v: SDK0R32862 WIN
    serial: <superuser required> UEFI: LENOVO v: GKCN57WW date: 06/16/2022
Battery:
  ID-1: BAT0 charge: 73.1 Wh (99.1%) condition: 73.8/80.0 Wh (92.3%)
    volts: 17.2 min: 15.4 model: Sunwoda L20D4PC1 type: Li-poly serial: <filter>
    status: N/A cycles: 132
Memory:
  RAM: total: 31.2 GiB used: 14.49 GiB (46.5%)
  RAM Report: permissions: Unable to run dmidecode. Root privileges required.
CPU:
  Info: model: AMD Ryzen 7 5800H with Radeon Graphics bits: 64 type: MT MCP
    arch: Zen 3 gen: 4 level: v3 note: check built: 2021-22
    process: TSMC n7 (7nm) family: 0x19 (25) model-id: 0x50 (80) stepping: 0
    microcode: 0xA50000C
  Topology: cpus: 1x cores: 8 tpc: 2 threads: 16 smt: enabled cache:
    L1: 512 KiB desc: d-8x32 KiB; i-8x32 KiB L2: 4 MiB desc: 8x512 KiB L3: 16 MiB
    desc: 1x16 MiB
  Speed (MHz): avg: 3097 high: 3176 min/max: 1200/3200 boost: disabled
    scaling: driver: acpi-cpufreq governor: schedutil cores: 1: 3094 2: 3034
    3: 3162 4: 3176 5: 3067 6: 3028 7: 3065 8: 3026 9: 3119 10: 3099 11: 3126
    12: 3114 13: 3058 14: 3063 15: 3158 16: 3164 bogomips: 102241
  Flags: 3dnowprefetch abm adx aes aperfmperf apic arat avic avx avx2 bmi1
    bmi2 bpext cat_l3 cdp_l3 clflush clflushopt clwb clzero cmov cmp_legacy
    constant_tsc cpb cpuid cqm cqm_llc cqm_mbm_local cqm_mbm_total
    cqm_occup_llc cr8_legacy cx16 cx8 de decodeassists erms extapic
    extd_apicid f16c flushbyasid fma fpu fsgsbase fsrm fxsr fxsr_opt ht
    hw_pstate ibpb ibrs ibs invpcid irperf lahf_lm lbrv lm mba mca mce
    misalignsse mmx mmxext monitor movbe msr mtrr mwaitx nonstop_tsc nopl npt
    nrip_save nx ospke osvw overflow_recov pae pat pausefilter pclmulqdq
    pdpe1gb perfctr_core perfctr_llc perfctr_nb pfthreshold pge pku pni popcnt
    pse pse36 rapl rdpid rdpru rdrand rdseed rdt_a rdtscp rep_good sep sha_ni
    skinit smap smca smep ssbd sse sse2 sse4_1 sse4_2 sse4a ssse3 stibp succor
    svm svm_lock syscall tce topoext tsc tsc_scale umip v_spec_ctrl
    v_vmsave_vmload vaes vgif vmcb_clean vme vmmcall vpclmulqdq wbnoinvd wdt
    xgetbv1 xsave xsavec xsaveerptr xsaveopt xsaves
  Vulnerabilities:
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: mmio_stale_data status: Not affected
  Type: retbleed status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl and seccomp
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, IBRS_FW,
    STIBP: always-on, RSB filling, PBRSB-eIBRS: Not affected
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: NVIDIA GA104M [GeForce RTX 3070 Mobile / Max-Q] vendor: Lenovo
    driver: nvidia v: 525.60.11 alternate: nouveau,nvidia_drm non-free: 525.xx+
    status: current (as of 2022-12) arch: Ampere code: GAxxx
    process: TSMC n7 (7nm) built: 2020-22 pcie: gen: 3 speed: 8 GT/s lanes: 8
    link-max: gen: 4 speed: 16 GT/s lanes: 16 bus-ID: 01:00.0
    chip-ID: 10de:24dd class-ID: 0300
  Display: x11 server: X.Org v: 21.1.6 with: Xwayland v: 22.1.7
    compositor: gnome-shell driver: N/A display-ID: :1 screens: 1
  Screen-1: 0 s-res: 2560x1600 s-dpi: 96 s-size: 677x423mm (26.65x16.65")
    s-diag: 798mm (31.43")
  Monitor-1: DP-4 res: 2560x1600 dpi: 4064 size: 16x10mm (0.63x0.39")
    diag: 19mm (0.74") modes: N/A
  API: OpenGL v: 4.6.0 NVIDIA 525.60.11 renderer: NVIDIA GeForce RTX 3070
    Laptop GPU/PCIe/SSE2 direct render: Yes
Audio:
  Device-1: NVIDIA GA104 High Definition Audio driver: snd_hda_intel v: kernel
    pcie: gen: 3 speed: 8 GT/s lanes: 8 link-max: gen: 4 speed: 16 GT/s lanes: 16
    bus-ID: 01:00.1 chip-ID: 10de:228b class-ID: 0403
  Device-2: AMD Family 17h/19h HD Audio vendor: Lenovo driver: snd_hda_intel
    v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16 link-max: gen: 4
    speed: 16 GT/s bus-ID: 06:00.6 chip-ID: 1022:15e3 class-ID: 0403
  Sound API: ALSA v: k5.15.85-1-MANJARO running: yes
  Sound Server-1: JACK v: 1.9.21 running: no
  Sound Server-2: PulseAudio v: 16.1 running: no
  Sound Server-3: PipeWire v: 0.3.63 running: yes
Network:
  Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet
    vendor: Lenovo driver: r8168 v: 8.050.03-NAPI modules: r8169 pcie: gen: 1
    speed: 2.5 GT/s lanes: 1 port: 2000 bus-ID: 03:00.0 chip-ID: 10ec:8168
    class-ID: 0200
  IF: eno1 state: down mac: <filter>
  Device-2: Realtek RTL8852AE 802.11ax PCIe Wireless Network Adapter
    vendor: Lenovo driver: rtw89_8852ae v: N/A modules: rtw_8852ae pcie: gen: 1
    speed: 2.5 GT/s lanes: 1 port: 1000 bus-ID: 04:00.0 chip-ID: 10ec:8852
    class-ID: 0280
  IF: wlp4s0 state: up mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v4: <filter> type: secondary dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: dynamic noprefixroute scope: global
  IP v6: <filter> type: dynamic noprefixroute scope: global
  IP v6: <filter> type: dynamic mngtmpaddr noprefixroute scope: global
  IP v6: <filter> scope: link
  Message: Output throttled. IPs: 7; Limit: 10; Override: --limit [1-x;-1
    all]
  IF-ID-1: virbr0 state: down mac: <filter>
  Message: Output throttled. IPs: 1; Limit: 10; Override: --limit [1-x;-1
    all]
  WAN IP: <filter>
Bluetooth:
  Device-1: Realtek Bluetooth Radio type: USB driver: btusb v: 0.8
    bus-ID: 3-4:3 chip-ID: 0bda:4852 class-ID: e001 serial: <filter>
  Report: rfkill ID: hci0 rfk-id: 2 state: up address: see --recommends
Logical:
  Message: No logical block device data found.
RAID:
  Message: No RAID data found.
Drives:
  Local Storage: total: 1.86 TiB used: 1.61 TiB (86.6%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: SK Hynix model: HFS001TDE9X084N
    size: 953.87 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
    lanes: 4 type: SSD serial: <filter> rev: 41010C22 temp: 53.9 C scheme: GPT
  ID-2: /dev/nvme1n1 maj-min: 259:1 vendor: SK Hynix model: HFS001TDE9X084N
    size: 953.87 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
    lanes: 4 type: SSD serial: <filter> rev: 41010C22 temp: 58.9 C
  Message: No optical or floppy data found.
Partition:
  ID-1: / raw-size: 952.62 GiB size: 937.1 GiB (98.37%)
    used: 771.71 GiB (82.4%) fs: ext4 dev: /dev/nvme0n1p3 maj-min: 259:4
    label: N/A uuid: ef7f0447-4955-4b8a-afe6-3ac077955ea2
  ID-2: /boot/efi raw-size: 260 MiB size: 256 MiB (98.46%)
    used: 28.7 MiB (11.2%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:2
    label: SYSTEM_DRV uuid: E2A9-7DA9
  ID-3: /run/media/danny/abac96a5-7002-437e-96a6-7706cdde489a
    raw-size: 953.87 GiB size: 937.82 GiB (98.32%) used: 880.41 GiB (93.9%)
    fs: ext4 dev: /dev/nvme1n1 maj-min: 259:1 label: N/A
    uuid: abac96a5-7002-437e-96a6-7706cdde489a
Swap:
  Kernel: swappiness: 60 (default) cache-pressure: 100 (default)
  ID-1: swap-1 type: file size: 8 GiB used: 0 KiB (0.0%) priority: -2
    file: /swapfile
Unmounted:
  ID-1: /dev/nvme0n1p2 maj-min: 259:3 size: 16 MiB fs: <superuser required>
    label: N/A uuid: N/A
  ID-2: /dev/nvme0n1p4 maj-min: 259:5 size: 1000 MiB fs: ntfs
    label: WINRE_DRV uuid: E45AABA95AAB7748
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 4 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Hub-2: 1-2:2 info: Genesys Logic Hub ports: 3 rev: 2.1 speed: 480 Mb/s
    chip-ID: 05e3:0610 class-ID: 0900
  Device-1: 1-4:3 info: Integrated Express ITE Device(8258) type: Keyboard
    driver: hid-generic,usbhid interfaces: 1 rev: 2.0 speed: 12 Mb/s power: 100mA
    chip-ID: 048d:c968 class-ID: 0301
  Hub-3: 2-0:1 info: Super-speed hub ports: 2 rev: 3.1 speed: 10 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
  Hub-4: 2-2:2 info: Genesys Logic GL3523 Hub ports: 3 rev: 3.2 speed: 5 Gb/s
    chip-ID: 05e3:0620 class-ID: 0900
  Hub-5: 3-0:1 info: Hi-speed hub with single TT ports: 4 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 3-1:2 info: SteelSeries ApS Aerox 9 Wireless type: Mouse,HID
    driver: hid-generic,usbhid interfaces: 6 rev: 2.0 speed: 12 Mb/s power: 100mA
    chip-ID: 1038:1858 class-ID: 0300
  Device-2: 3-4:3 info: Realtek Bluetooth Radio type: Bluetooth driver: btusb
    interfaces: 2 rev: 1.0 speed: 12 Mb/s power: 500mA chip-ID: 0bda:4852
    class-ID: e001 serial: <filter>
  Hub-6: 4-0:1 info: Super-speed hub ports: 2 rev: 3.1 speed: 10 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
Sensors:
  System Temperatures: cpu: 70.9 C mobo: N/A gpu: nvidia temp: 72 C
  Fan Speeds (RPM): N/A
Info:
  Processes: 400 Uptime: 2h 24m wakeups: 1 Init: systemd v: 252
  default: graphical tool: systemctl Compilers: gcc: 12.2.0 clang: 14.0.6
  Packages: 2058 pm: pacman pkgs: 2026 libs: 451
  tools: gnome-software,pamac,yay pm: flatpak pkgs: 32 Shell: Bash v: 5.1.16
  running-in: gnome-terminal inxi: 3.3.24
2

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4

added inxi output to my original post

5

Same problem exists on Windows:

Maybe you could try this, for Linux :

6

I don’t see anything in this post to do with my problem though. My entire monitor freezes when I press one of the buttons, the mouse itself is working fine. I already use rivalcfg and it’s mostly just used for changing the LEDs and the DPI.

7

If your monitor freezes, change your monitor.
This mouse is apparently known to have many problems…
You could have done some research before to buy it.

I personally have a razer one and there is much more support with Linux.

Nobody here could help you more as you do not want to give some more details e.g. if you have tried other distros, other OS.
Anyway, there is a warranty, return it.