Unable to access internet despite Wi-Fi is connected

Support Network
1

Hello,
As for the topic’s subject, I’m unable to access Internet despite the wi-fi icon states it’s connected.
I tried to connect to a different wi-fi, but nothing changes: still unable to navigate.
Also, this happens only when I use the Linux partition. Everything works on Windows.

inxi -Fazy
System:
Kernel: 5.15.93-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 12.2.1
parameters: BOOT_IMAGE=/boot/vmlinuz-5.15-x86_64
root=UUID=30be56a0-d2e3-4895-b6d5-161b07c599f7 rw quiet apparmor=1
security=apparmor udev.log_priority=3
Desktop: Xfce v: 4.18.1 tk: Gtk v: 3.24.36 info: xfce4-panel wm: xfwm
v: 4.18.0 vt: 7 dm: LightDM v: 1.32.0 Distro: Manjaro Linux base: Arch Linux
Machine:
Type: Laptop System: LENOVO product: 82KU v: IdeaPad 3 15ALC6
serial: Chassis: type: 10 v: IdeaPad 3 15ALC6
serial:
Mobo: LENOVO model: LNVNB161216 v: SDK0T76463WIN
serial: UEFI: LENOVO v: GLCN46WW date: 04/29/2022
Battery:
ID-1: BAT0 charge: 10.3 Wh (27.6%) condition: 37.3/38.0 Wh (98.2%) volts: 7.4
min: 7.7 model: SMP L20M2PF8 type: Li-poly serial:
status: discharging cycles: 29
CPU:
Info: model: AMD Ryzen 7 5700U with Radeon Graphics bits: 64 type: MT MCP
arch: Zen 2 gen: 3 level: v3 note: check built: 2020-22
process: TSMC n7 (7nm) family: 0x17 (23) model-id: 0x68 (104) stepping: 1
microcode: 0x8608103
Topology: cpus: 1x cores: 8 tpc: 2 threads: 16 smt: enabled cache:
L1: 512 KiB desc: d-8x32 KiB; i-8x32 KiB L2: 4 MiB desc: 8x512 KiB L3: 8 MiB
desc: 2x4 MiB
Speed (MHz): avg: 1396 high: 1397 min/max: 1400/4370 boost: enabled
scaling: driver: acpi-cpufreq governor: schedutil cores: 1: 1397 2: 1396
3: 1397 4: 1397 5: 1397 6: 1397 7: 1397 8: 1396 9: 1397 10: 1397 11: 1397
12: 1396 13: 1397 14: 1396 15: 1397 16: 1397 bogomips: 57505
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
Vulnerabilities:
Type: itlb_multihit status: Not affected
Type: l1tf status: Not affected
Type: mds status: Not affected
Type: meltdown status: Not affected
Type: mmio_stale_data status: Not affected
Type: retbleed mitigation: untrained return thunk; SMT enabled with STIBP
protection
Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
prctl and seccomp
Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
sanitization
Type: spectre_v2 mitigation: Retpolines, IBPB: conditional, STIBP:
always-on, RSB filling, PBRSB-eIBRS: Not affected
Type: srbds status: Not affected
Type: tsx_async_abort status: Not affected
Graphics:
Device-1: AMD Lucienne vendor: Lenovo driver: amdgpu v: kernel arch: GCN-5
code: Vega process: GF 14nm built: 2017-20 pcie: gen: 3 speed: 8 GT/s
lanes: 16 link-max: gen: 4 speed: 16 GT/s ports: active: eDP-1
empty: HDMI-A-1 bus-ID: 03:00.0 chip-ID: 1002:164c class-ID: 0300
temp: 33.0 C
Device-2: IMC Networks Integrated Camera type: USB driver: uvcvideo
bus-ID: 1-3:2 chip-ID: 13d3:56ff class-ID: 0e02
Display: x11 server: X.Org v: 21.1.7 compositor: xfwm v: 4.18.0 driver: X:
loaded: amdgpu unloaded: modesetting alternate: fbdev,vesa dri: radeonsi
gpu: amdgpu display-ID: :0.0 screens: 1
Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.00x11.22")
s-diag: 582mm (22.93")
Monitor-1: eDP-1 mapped: eDP model: ChiMei InnoLux 0x151e built: 2019
res: 1920x1080 hz: 60 dpi: 142 gamma: 1.2 size: 344x193mm (13.54x7.6")
diag: 394mm (15.5") ratio: 16:9 modes: max: 1920x1080 min: 640x480
API: OpenGL Message: Unable to show GL data. Required tool glxinfo missing.
Audio:
Device-1: AMD Renoir Radeon High Definition Audio vendor: Lenovo
driver: snd_hda_intel v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16
link-max: gen: 4 speed: 16 GT/s bus-ID: 03:00.1 chip-ID: 1002:1637
class-ID: 0403
Device-2: AMD ACP/ACP3X/ACP6x Audio Coprocessor vendor: Lenovo driver: N/A
alternate: snd_pci_acp3x, snd_rn_pci_acp3x, snd_pci_acp5x pcie: gen: 3
speed: 8 GT/s lanes: 16 link-max: gen: 4 speed: 16 GT/s bus-ID: 03:00.5
chip-ID: 1022:15e2 class-ID: 0480
Device-3: AMD Family 17h/19h HD Audio vendor: Lenovo driver: snd_hda_intel
v: kernel pcie: gen: 3 speed: 8 GT/s lanes: 16 link-max: gen: 4
speed: 16 GT/s bus-ID: 03:00.6 chip-ID: 1022:15e3 class-ID: 0403
Sound API: ALSA v: k5.15.93-1-MANJARO running: yes
Sound Server-1: JACK v: 1.9.21 running: no
Sound Server-2: PulseAudio v: 16.1 running: yes
Sound Server-3: PipeWire v: 0.3.65 running: yes
Network:
Device-1: Realtek RTL8822CE 802.11ac PCIe Wireless Network Adapter
vendor: Lenovo driver: rtw_8822ce v: N/A modules: rtw88_8822ce pcie: gen: 1
speed: 2.5 GT/s lanes: 1 port: 2000 bus-ID: 01:00.0 chip-ID: 10ec:c822
class-ID: 0280
IF: wlp1s0 state: up mac:
IF-ID-1: ipv6leakintrf0 state: unknown speed: N/A duplex: N/A mac:
IF-ID-2: pvpnksintrf0 state: unknown speed: N/A duplex: N/A mac:
Bluetooth:
Device-1: Realtek Bluetooth Radio type: USB driver: btusb v: 0.8
bus-ID: 3-4:3 chip-ID: 0bda:c123 class-ID: e001 serial:
Report: rfkill ID: hci0 rfk-id: 3 state: down bt-service: enabled,running
rfk-block: hardware: no software: yes address: see --recommends
Drives:
Local Storage: total: 476.94 GiB used: 203.03 GiB (42.6%)
SMART Message: Required tool smartctl not installed. Check --recommends
ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Intel model: SSDPEKNW512GZL
size: 476.94 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
lanes: 4 type: SSD serial: rev: C01C temp: 25.9 C scheme: GPT
Partition:
ID-1: / raw-size: 237.36 GiB size: 232.57 GiB (97.98%) used: 203 GiB (87.3%)
fs: ext4 dev: /dev/nvme0n1p4 maj-min: 259:4
ID-2: /boot/efi raw-size: 260 MiB size: 256 MiB (98.46%)
used: 32.6 MiB (12.8%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
Swap:
Alert: No swap data was found.
Sensors:
System Temperatures: cpu: 37.4 C mobo: N/A gpu: amdgpu temp: 34.0 C
Fan Speeds (RPM): N/A
Info:
Processes: 314 Uptime: 8m wakeups: 1 Memory: 13.52 GiB used: 1.53 GiB (11.3%)
Init: systemd v: 252 default: graphical tool: systemctl Compilers:
gcc: 12.2.1 clang: 15.0.7 Packages: pm: pacman pkgs: 1178 libs: 335
tools: pamac pm: flatpak pkgs: 0 Shell: Bash v: 5.1.16
running-in: xfce4-terminal inxi: 3.3.25

2

is Windows completely shutdown, fast boot disabled, hibernation and hybrid sleep disabled?

3

Checked everything. Fast boot was enabled on Windows. I disabled it, still nothing

4

Are you getting an address?

ifconfig

Can you ping?

ping -c 3 google.com

Are you running a firewall?

5

This is my ip address show input:

ip address show
1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1000
link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
inet 127.0.0.1/8 scope host lo
valid_lft forever preferred_lft forever
inet6 ::1/128 scope host
valid_lft forever preferred_lft forever
2: wlp1s0: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc noqueue state UP group default qlen 1000
link/ether 00:45:e2:ba:6e:d3 brd ff:ff:ff:ff:ff:ff
inet 192.168.0.189/24 brd 192.168.0.255 scope global dynamic noprefixroute wlp1s0
valid_lft 85150sec preferred_lft 85150sec
inet6 fe80::d38:9a01:322e:8e66/64 scope link noprefixroute
valid_lft forever preferred_lft forever
3: ipv6leakintrf0: <BROADCAST,NOARP,UP,LOWER_UP> mtu 1500 qdisc noqueue state UNKNOWN group default qlen 1000
link/ether 12:59:e6:f2:9e:db brd ff:ff:ff:ff:ff:ff
inet6 fdeb:446c:912d:8da::/64 scope global noprefixroute
valid_lft forever preferred_lft forever
inet6 fe80::6c31:a954:526c:6c07/64 scope link noprefixroute
valid_lft forever preferred_lft forever
4: pvpnksintrf0: <BROADCAST,NOARP,UP,LOWER_UP> mtu 1500 qdisc noqueue state UNKNOWN group default qlen 1000
link/ether fa:0b:b8:47:08:41 brd ff:ff:ff:ff:ff:ff
inet 100.85.0.1/24 brd 100.85.0.255 scope global noprefixroute pvpnksintrf0
valid_lft forever preferred_lft forever
inet6 fdeb:446c:912d:8da::/64 scope global noprefixroute
valid_lft forever preferred_lft forever
inet6 fe80::12cc:f945:f2ee:5733/64 scope link noprefixroute
valid_lft forever preferred_lft forever

Not at all

ping -c 3 google.com
ping: google.com: Temporary failure in name resolution

Yes. But apparently, disabling the firewall doesn’t change anything

6

It could be as simple as a name server error on the side of your provider, who provides this service.

check wwhether you can ping the IP instead of the address:

ping -c 3 8.8.8.8
or
ping -c 3 1.1.1.1

If you can ping that, I’d call that a confirmation …

  • power cycle your router - maybe that helps
  • configure a name server
    like 8.8.8.8 or 1.1.1.1 or …
    to do that, change IP4 settings in NetworkManager from
    Automatic (DHCP)
    to
    Automatic (DHCP), Adresses only
    and put in one or two name servers of your choice
    restart NetworkManager
    or disconnect/reconnect

Check any VPN settings or whether it is active when it should not be …

7

PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.

— 8.8.8.8 ping statistics —
3 packets transmitted, 0 received, 100% packet loss, time 2015ms

Didn’t work. I tried to connect to connect to the hotspot, and nothing changed.

Thanks for the suggestion. I tried it, but it’s still as before

8

hotspot?

It is your router, is it not?

Some crucial information might be missing here.

With a wireless hotspot (of whatever kind) things might be quite different.
You almost certainly need to provide credentials in order to use a hotspot.

Not via NetworkManager - but via the browser …

A (previously used) VPN might get in your way.

9

This is not normal and looks like some kind of VPN (maybe Proton?). Get rid of it, otherwise it will always interfere.

10

Sorry, what I meant is that I tried to use a mobile hotspot, when I tried a different wifi to see if this fixed the problem, as I mentioned in my first message:

I restarted the router, but it wasn’t the problem.

Thanks, will try and see.

11

Getting rid of the VPN didn’t solve the problem. I wonder whether I missed something :thinking:

12

… probably :sunglasses:

we know nothing about that vpn … where you got it from, how you set it up, what it did, what you might need to do to revert or change …

13

A different user had a similar problem.

Maybe it helps

1 Like
14

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