Tuxedo-Control-Center, tccd.service does not start

[TheCissue]

Hello,

I just updated my system which broke the tuxedo-control-center (and probably more, see below).

Trying to start the application results in the error message:

Communication with tccd service is unavailable, please restart service and try again.

Indeed the tccd.service is not running and trying to (re)-start it via the systemctl does not work, journalctl -u tccd gives:

Jul 18 18:54:50 infinitybook systemd[1]: Started TUXEDO Control Center Service.
Jul 18 18:54:51 infinitybook tccd[444]: Pkg: Error reading from file.
Jul 18 18:54:51 infinitybook systemd[1]: tccd.service: Main process exited, code=exited, status=1/FAILURE
Jul 18 18:54:51 infinitybook systemd[1]: tccd.service: Failed with result 'exit-code'.

This persists even after reinstalling the related packages, in particular i followed the steps described in a recently posted Tutorial.

As a probably related side note, trying to restart the service breaks some major parts of the system, e.g. running pamac update afterwards gives:

** (pamac:3342): WARNING **: 19:06:37.538: transaction_interface_daemon.vala:52: failed to connect to dbus daemon: GDBus.Error:org.freedesktop.DBus.Error.LimitsExceeded: The maximum number of active connections for UID 1000 has been reached
Authorization not available. Check if polkit service is running or see debug message for more information.
Preparing...

** (pamac:3342): CRITICAL **: 19:06:37.750: pamac_daemon_start_get_authorization: assertion 'self != NULL' failed

Additional Info: I run the plasma version of Manjaro on kernel 5.15.

I would really appreciate any ideas that might fix this problem.

[Yochanan]

There was a stable snap several hours ago (no announcement post as of yet), are you fully up to date? After you are, reboot then check the service again.

Tip: Use Preformatted text formatting for terminal output, not Blockquote. I’ve done it for you this time.

[HowTo] Post command output and file content as formatted text

Difficulty: ★☆☆☆☆ Formatting differences Discourse – this forum’s engine – uses Markdown to format its posts, and removes “unnecessary” whitespace. Terminal commands often produce output formatted so that they are better readable by the user, taking advantage of the monospaced font used. Programming code often rely on indentation to make it more readable. Using preformatting in Markdown Markdown includes a pattern to provide preformatting when necessary. You only need to put the part to f…

[Mikescher]

To give another data point:

I have the same problem as OOP after the latest updates (tccd crashes with Pkg: Error reading from file.), but without the other problems (pamac and the rest of the system is running ok before and after I try to restart tccd).
(KDE Plasma, Kernel 5.18.12-3, everything up-to-date)

I guess it is a problem with the tuxedo-control-center-bin package [1], it got an update 4 days ago.

@Op: can you confirm that you are also on 1.1.5 for the tuxedo-control-center-bin package?

There is also an (old) issue in their github [2] with a similar problem, unfortunately without resolution

All in all kinda annoying because it seems without tccd my fan is running on full power all the time -.-

[1] aur → tuxedo-control-center-bin
[2] github → tuxedocomputers → tuxedo-control-center → issues/24

(sorry, but I don’t have the trust-level to posts links…)

[Olli]

@TheCissue

if you bought a tuxedo-hardware i would recommend that you ask for support also at tuxedo. they sell their hardware with this software and they should be reliable for it. if tuxedo want’s to get a popular linux-brand then it’s a must that they’ll help and assist if their software troubles.

[danoselti]

I have the same issue as @TheCissue using the package from extra, on a Tuxedo Pulse 14. Opening the GUI failed and the fan would not stop. I have tried the same steps without luck. I ended up using Timeshift to restore a previous point.

@Olli I totally agree with your expectations from Tuxedo, but from experience Tuxedo is not interested in providing software support. I had an issue with the tuxedo-touchpad-switch package, I submitted a ticket with them and their reply was the following:

We only give hardware support for our Manjaro Notebooks. The Tuxedo packages for Manjaro are managed by Manjaro or the community.

[Olli]

@danoselti

We only give hardware support for our Manjaro Notebooks. The Tuxedo packages for Manjaro are managed by Manjaro or the community.

i’ll keep that in mind. Thank you for this information.

[Yochanan]

@Mikescher

tuxedo-control-center-bin

tuxedo-control-center is in the Manjaro community repo built from source, no need to install an AUR package. Can you reproduce the issue with that?

EDIT: 1.1.5-2 is on it’s way with a small fix. Let me know if that makes any difference.

[Mikescher]

Ah sorry my bad - yeah I have tuxedo-control-center installed (1.1.5-1) not the AUR version. I git confused while trying different stuff.

BUt yeah I guess lets wait for 1.1.5-2 and until then I’m working on an older btrfs snapshot

[Yochanan]

Update: 1.1.5-3 may actually be an improvement, 1.1.5-2 was only a wee unrelated fix. If not, then it’s an upstream issue.

[Mikescher]

Just installed 1.1.5-3, seems like everything is back to working normal.

Thanks Yochanan and good night, i’m going to sleep now

[danoselti]

I can confirm on my Pulse 14, package 1.1.5-3 got everything back to normal. Thank you @Yochanan

[TheCissue]

I can also confirm that the recent update from 1.1.5-1 to 1.1.5-3 fixed the issues.