Tips for responding to N00bs

Over the last couple of days I've been:

  1. Starting my conversation with anyone that has this message displayed:

    This is the first time $USER has posted — let’s welcome them to our community!

    :+1: Welcome to Manjaro! :+1:

  2. For those that will "test and come back later" and thanking me, I tell them:

    Please don't forget to come back and share the final solution! :innocent:

  3. For all those that:

  • mark their subject [Solved]

  • profusely thank someone else (or very rarely myself),

    I DM¹ (Direct Message) / PM (Personal Message) them:


Thank you for your thank you:

[LinkToThankYou]

But it's better to mark the answer that solved your question as "Solution" like this:

Solution

so that your question gets removed from the "unsolved" queue and if anyone else has the same question as you and they look for a solution, they'll find it as well!

If that would not have resolved your issue, don't worry though, someone else more intelligent will drop by and give you a better answer!

We thank you for your cooperation...

:innocent: :wink: :+1:


  1. And for anyone retracting a question, (cc @tbg) I tell them:

Hey there,

Why did you retract your question?

[LinkToRetraction]

If you found a solution, just share it with the community in a reply and mark it as "solution" like this:
Solved
so that someone else can benefit from your investigations!

We thank you for your cooperation!

:innocent: :wink: :+1:


And I'm getting very positive feed-back on all of the above!

So feel free to copy-paste the above and start doing that too, or feel free to leave some constructive comments how we can improve or feel free to totally ignore me...

:angel:

Note 1: Nein! Kein Deutsche Marken! :stuck_out_tongue_winking_eye: :crazy_face:
Note 2: And before you tell anyone to do a Ctrl+Alt+F2,
tell them that Ctrl+Alt+F1 is their friend!!!

6 Likes

Problem is once the problem is solved the issue is forgotten even for people who asked (me).

That sometimes can be an issue. I used to do IT support online, and often after fixing a person's issue, they forget about it.

I try to make sure to mark something solved myself, though.

1 Like

I do IT support in person and I still forget solutions for problems I have resolved in the past XD

2 Likes

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