The 3rd USB port of my machine no longer works

Support
1

Hello, I found that the 3rd USB port of my machine no longer works. That is, nothing happens when I connect a USB key or an external hard drive. The port is like “extinct”. Does anyone have a solution (and an explanation) gives me please!?

2

If you’re dualbooting with Win does it work there? If it’s Manjaro only try booting a live USB and see if it’s working there.

3

Copy paste the output (no screenshots - no photos - thank you) using a code fence

~~~
lorem ipsum
~~~

System info using inxi to deduct whether this could be a simple cable connection (Desktop vs. Laptop)

inxi -M

Open a terminal and start udevadm with the monitor options

udevadm monitor

Then plug a device and check the output (plug and remove all ports).

You can also use the command lsusb to list attached devices

lsusb

That depends on the output from above commands - it may be as simple as - it is broken … or disconnected … in any case - not likely the fault of the operating system unless your have an insanely peculiar system.

1 Like
4

It does not work, even if I boot under live usb or in dual boot

5

What does not work?

If you are referring to the port being absent in lsusb, or that udevadm monitor does not show any activity - then your system may be defective.

You are ignoring requests, asking to provide some textual data using various commands but you provide none.

How do you expect any member to provide useful feedback?

inxi -F
lsusb
udevadm monitor
7 
inxi -F                                                                                                                     INT ✘  4s  
lsusb
udevadm monitor
System:
  Host: LinuxPC Kernel: 6.1.31-2-MANJARO arch: x86_64 bits: 64
    Desktop: KDE Plasma v: 5.27.5 Distro: Manjaro Linux
Machine:
  Type: Laptop System: Dell product: Latitude E5450 v: N/A
    serial: <superuser required>
  Mobo: Dell model: N/A serial: <superuser required> UEFI: Dell v: A13
    date: 05/17/2016
Battery:
  ID-1: BAT0 charge: 24.0 Wh (52.6%) condition: 45.6/51.7 Wh (88.3%)
    volts: 7.5 min: 7.6
CPU:
  Info: dual core model: Intel Core i5-5300U bits: 64 type: MT MCP cache:
    L2: 512 KiB
  Speed (MHz): avg: 2148 min/max: 500/2900 cores: 1: 2691 2: 1725 3: 2484
    4: 1695
Graphics:
  Device-1: Intel HD Graphics 5500 driver: i915 v: kernel
  Device-2: Silicon Motion - Taiwan (formerly Feiya ) 300k Pixel Camera
    driver: uvcvideo type: USB
  Display: x11 server: X.Org v: 21.1.8 driver: X: loaded: modesetting
    dri: iris gpu: i915 resolution: 1366x768~60Hz
  API: OpenGL v: 4.6 Mesa 23.0.4 renderer: Mesa Intel HD Graphics 5500 (BDW
    GT2)
Audio:
  Device-1: Intel Broadwell-U Audio driver: snd_hda_intel
  Device-2: Intel Wildcat Point-LP High Definition Audio
    driver: snd_hda_intel
  API: ALSA v: k6.1.31-2-MANJARO status: kernel-api
  Server-1: PulseAudio v: 16.1 status: active
Network:
  Device-1: Intel Ethernet I218-LM driver: e1000e
  IF: eno1 state: down mac: 20:47:47:e3:8e:8e
  Device-2: Intel Wireless 7265 driver: iwlwifi
  IF: wlp2s0 state: up mac: 4c:34:88:e0:65:8c
Bluetooth:
  Device-1: Intel Bluetooth wireless interface driver: btusb type: USB
  Report: rfkill ID: hci0 state: up address: see --recommends
RAID:
  Hardware-1: Intel 82801 Mobile SATA Controller [RAID mode] driver: ahci
Drives:
  Local Storage: total: 494.88 GiB used: 269.68 GiB (54.5%)
  ID-1: /dev/mmcblk0 vendor: SMI (STMicroelectronics) model: N/A
    size: 29.12 GiB
  ID-2: /dev/sda vendor: Seagate model: ST500LM000-1EJ162 size: 465.76 GiB
Partition:
  ID-1: / size: 253.7 GiB used: 198.01 GiB (78.0%) fs: btrfs dev: /dev/sda2
  ID-2: /boot/efi size: 299.4 MiB used: 28 MiB (9.3%) fs: vfat
    dev: /dev/sda1
  ID-3: /home size: 253.7 GiB used: 198.01 GiB (78.0%) fs: btrfs
    dev: /dev/sda2
  ID-4: /var/log size: 253.7 GiB used: 198.01 GiB (78.0%) fs: btrfs
    dev: /dev/sda2
Swap:
  ID-1: swap-1 type: partition size: 8.8 GiB used: 745 MiB (8.3%)
    dev: /dev/sda5
Sensors:
  System Temperatures: cpu: 58.0 C mobo: 44.0 C sodimm: SODIMM C
  Fan Speeds (RPM): cpu: 0
Info:
  Processes: 228 Uptime: 9h 36m Memory: available: 7.64 GiB
  used: 5.12 GiB (67.0%) Shell: Zsh inxi: 3.3.27
Bus 001 Device 004: ID 0a5c:5800 Broadcom Corp. BCM5880 Secure Applications Processor
Bus 001 Device 003: ID 8087:0a2a Intel Corp. Bluetooth wireless interface
Bus 001 Device 002: ID 8087:8001 Intel Corp. Integrated Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 002 Device 002: ID 090c:037c Silicon Motion, Inc. - Taiwan (formerly Feiya Technology Corp.) 300k Pixel Camera
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
monitor will print the received events for:
UDEV - the event which udev sends out after rule processing
KERNEL - the kernel uevent
8

with udevadm - you need to plug a device into the various ports of your system and record what happens when you add and remove it.

If there is no reaction at the port - then the port is not recognized by the system - the why cannot always be explained.

Your firmware indicates a 7year old laptop - it may be the port which has been worn and torn by years of usage - perhaps one or more of the soldering point where the port is connected to the mainboard is broken.

1 Like
9

OK I understand, thank you very much

10

Hello, I just found the anomaly. In fact, by opening the pc this morning, I saw that the usb port in question was defective (physically). Its filaments were cut, so the problem does not come from the software.
I took the opportunity to install a new 8GB DDR3 L RAM strip, and that gives me 16GB in all. Manjaro works wonderfully!

1 Like