Sound not working after upgrade

Support Sound
1

My sound devices are all over the place after the update this morning. Sometimes no devices are loaded and sometimes only my USB headset loads. The soundcard on the motherboard never loads after reboot.

System:    Kernel: 5.4.57-1-MANJARO x86_64 bits: 64 compiler: gcc v: 10.1.0 
           parameters: BOOT_IMAGE=/boot/vmlinuz-5.4-x86_64 root=UUID=08e2257b-7525-49a4-a535-26d2efa8ed4c rw quiet apparmor=1 
           security=apparmor resume=UUID=8415c234-3c82-4a6a-a6c6-e0c3bab8b5d2 udev.log_priority=3 
           Desktop: KDE Plasma 5.19.4 tk: Qt 5.15.0 wm: kwin_x11 dm: SDDM Distro: Manjaro Linux 
Machine:   Type: Desktop System: Micro-Star product: MS-7C02 v: 1.0 serial: <filter> 
           Mobo: Micro-Star model: B450 TOMAHAWK (MS-7C02) v: 1.0 serial: <filter> UEFI: American Megatrends v: 1.D0 
           date: 11/07/2019 
Battery:   Device-1: hidpp_battery_0 model: Logitech Wireless Keyboard K360 serial: <filter> charge: 100% (should be ignored) 
           rechargeable: yes status: Discharging 
CPU:       Topology: 6-Core model: AMD Ryzen 5 3600 bits: 64 type: MT MCP arch: Zen 2 family: 17 (23) model-id: 71 (113) 
           stepping: N/A microcode: 8701013 L2 cache: 3072 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 86435 
           Speed: 2057 MHz min/max: 2200/3600 MHz boost: enabled Core speeds (MHz): 1: 2108 2: 2057 3: 2197 4: 2197 5: 3599 
           6: 2199 7: 2198 8: 2199 9: 2212 10: 2055 11: 3599 12: 2200 
           Vulnerabilities: Type: itlb_multihit status: Not affected 
           Type: l1tf status: Not affected 
           Type: mds status: Not affected 
           Type: meltdown status: Not affected 
           Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl and seccomp 
           Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization 
           Type: spectre_v2 mitigation: Full AMD retpoline, IBPB: conditional, STIBP: conditional, RSB filling 
           Type: srbds status: Not affected 
           Type: tsx_async_abort status: Not affected 
Graphics:  Device-1: Advanced Micro Devices [AMD/ATI] Ellesmere [Radeon RX 470/480/570/570X/580/580X/590] vendor: Gigabyte 
           driver: amdgpu v: kernel bus ID: 26:00.0 chip ID: 1002:67df 
           Display: x11 server: X.Org 1.20.8 compositor: kwin_x11 driver: amdgpu FAILED: ati unloaded: modesetting 
           alternate: fbdev,vesa display ID: :0 screens: 1 
           Screen-1: 0 s-res: 1920x1200 s-dpi: 96 s-size: 508x317mm (20.0x12.5") s-diag: 599mm (23.6") 
           Monitor-1: DisplayPort-2 res: 1920x1200 hz: 60 dpi: 94 size: 518x324mm (20.4x12.8") diag: 611mm (24.1") 
           OpenGL: renderer: Radeon RX 570 Series (POLARIS10 DRM 3.35.0 5.4.57-1-MANJARO LLVM 10.0.1) v: 4.6 Mesa 20.1.5 
           direct render: Yes 
Audio:     Device-1: AMD Ellesmere HDMI Audio [Radeon RX 470/480 / 570/580/590] vendor: Gigabyte driver: snd_hda_intel 
           v: kernel bus ID: 26:00.1 chip ID: 1002:aaf0 
           Device-2: Advanced Micro Devices [AMD] Starship/Matisse HD Audio vendor: Micro-Star MSI driver: snd_hda_intel 
           v: kernel bus ID: 28:00.4 chip ID: 1022:1487 
           Device-3: Logitech Headset H390 type: USB driver: hid-generic,snd-usb-audio,usbhid bus ID: 1-4:3 chip ID: 046d:0a44 
           Sound Server: ALSA v: k5.4.57-1-MANJARO 
Network:   Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Micro-Star MSI driver: r8169 v: kernel 
           port: f000 bus ID: 22:00.0 chip ID: 10ec:8168 
           IF: enp34s0 state: up speed: 1000 Mbps duplex: full mac: <filter> 
           IF-ID-1: tun0 state: unknown speed: 10 Mbps duplex: full mac: N/A 
Drives:    Local Storage: total: 931.51 GiB used: 185.45 GiB (19.9%) 
           SMART Message: Unable to run smartctl. Root privileges required. 
           ID-1: /dev/nvme0n1 vendor: Sabrent model: Rocket Q size: 931.51 GiB block size: physical: 512 B logical: 512 B 
           speed: 31.6 Gb/s lanes: 4 serial: <filter> rev: RKT30Q.1 scheme: GPT 
Partition: ID-1: / raw size: 914.00 GiB size: 898.63 GiB (98.32%) used: 177.79 GiB (19.8%) fs: ext4 dev: /dev/nvme0n1p2 
Swap:      Kernel: swappiness: 10 (default 60) cache pressure: 100 (default) 
           ID-1: swap-1 type: partition size: 17.21 GiB used: 0 KiB (0.0%) priority: -2 dev: /dev/nvme0n1p3 
Sensors:   System Temperatures: cpu: 48.4 C mobo: N/A gpu: amdgpu temp: 33 C 
           Fan Speeds (RPM): N/A gpu: amdgpu fan: 829 
Info:      Processes: 323 Uptime: 5m Memory: 15.65 GiB used: 2.13 GiB (13.6%) Init: systemd v: 245 Compilers: gcc: 10.1.0 
           Packages: 1480 pacman: 1471 lib: 420 flatpak: 9 Shell: Bash v: 5.0.18 running in: yakuake inxi: 3.1.05

systemctl --user status pulseaudio.service
â—Ź pulseaudio.service - Sound Service
     Loaded: loaded (/usr/lib/systemd/user/pulseaudio.service; disabled; vendor preset: enabled)
     Active: active (running) since Sun 2020-08-16 17:44:04 EDT; 6min ago
TriggeredBy: â—Ź pulseaudio.socket
   Main PID: 1590 (pulseaudio)
     CGroup: /user.slice/user-1000.slice/user@1000.service/pulseaudio.service
             ├─1590 /usr/bin/pulseaudio --daemonize=no
             └─1986 /usr/lib/pulse/gsettings-helper

Aug 16 17:44:03 3600 systemd[1371]: Starting Sound Service...
Aug 16 17:44:04 3600 systemd[1371]: Started Sound Service.
Aug 16 17:44:28 3600 pulseaudio[1590]: E: [pulseaudio] bluez5-util.c: GetManagedObjects() failed: org.freedesktop.DBus.Error.TimedOut: Failed to activate service 'org.bluez': timed out

pacmd dump
### Configuration dump generated at Sun Aug 16 17:51:06 2020

load-module module-device-restore
load-module module-stream-restore
load-module module-card-restore
load-module module-augment-properties
load-module module-switch-on-port-available
load-module module-udev-detect
load-module module-alsa-card device_id="2" name="usb-Logitech_Logitech_USB_Headset-00" card_name="alsa_card.usb-Logitech_Logitech_USB_Headset-00" namereg_fail=false tsched=yes fixed_latency_range=no ignore_dB=no deferred_volume=yes use_ucm=yes avoid_resampling=no card_properties="module-udev-detect.discovered=1"
load-module module-alsa-card device_id="0" name="pci-0000_26_00.1" card_name="alsa_card.pci-0000_26_00.1" namereg_fail=false tsched=yes fixed_latency_range=no ignore_dB=no deferred_volume=yes use_ucm=yes avoid_resampling=no card_properties="module-udev-detect.discovered=1"
load-module module-jackdbus-detect channels=2
load-module module-bluetooth-policy
load-module module-bluetooth-discover
load-module module-bluez5-discover
load-module module-dbus-protocol
load-module module-native-protocol-unix
load-module module-gsettings
load-module module-default-device-restore
load-module module-rescue-streams
load-module module-always-sink
load-module module-intended-roles
load-module module-suspend-on-idle
load-module module-console-kit
load-module module-systemd-login
load-module module-position-event-sounds
load-module module-role-cork
load-module module-filter-heuristics
load-module module-filter-apply
load-module module-x11-publish display=:0
load-module module-x11-xsmp display=:0 session_manager=local/3600:@/tmp/.ICE-unix/1514,unix/3600:/tmp/.ICE-unix/1514
load-module module-alsa-card device_id="1" name="pci-0000_28_00.4" card_name="alsa_card.pci-0000_28_00.4" namereg_fail=false tsched=yes fixed_latency_range=no ignore_dB=no deferred_volume=yes use_ucm=yes avoid_resampling=no card_properties="module-udev-detect.discovered=1"
load-module module-cli-protocol-unix

set-sink-volume alsa_output.usb-Logitech_Logitech_USB_Headset-00.analog-stereo 0x9b7c
set-sink-mute alsa_output.usb-Logitech_Logitech_USB_Headset-00.analog-stereo no
suspend-sink alsa_output.usb-Logitech_Logitech_USB_Headset-00.analog-stereo yes
set-sink-volume alsa_output.pci-0000_28_00.4.analog-stereo 0x451e
set-sink-mute alsa_output.pci-0000_28_00.4.analog-stereo no
suspend-sink alsa_output.pci-0000_28_00.4.analog-stereo yes

set-source-volume alsa_output.usb-Logitech_Logitech_USB_Headset-00.analog-stereo.monitor 0x10000
set-source-mute alsa_output.usb-Logitech_Logitech_USB_Headset-00.analog-stereo.monitor no
suspend-source alsa_output.usb-Logitech_Logitech_USB_Headset-00.analog-stereo.monitor yes
set-source-volume alsa_output.pci-0000_28_00.4.analog-stereo.monitor 0x10000
set-source-mute alsa_output.pci-0000_28_00.4.analog-stereo.monitor no
suspend-source alsa_output.pci-0000_28_00.4.analog-stereo.monitor yes

set-card-profile alsa_card.usb-Logitech_Logitech_USB_Headset-00 output:analog-stereo
set-card-profile alsa_card.pci-0000_26_00.1 off
set-card-profile alsa_card.pci-0000_28_00.4 output:analog-stereo

set-default-sink alsa_output.pci-0000_28_00.4.analog-stereo
set-default-source alsa_output.usb-Logitech_Logitech_USB_Headset-00.analog-stereo.monitor

### EOF
2

have try with others kernels ?

sudo mhwd-kernel -i linux57
sudo mhwd-kernel -i linux58

reboot press Esc for appears Grub
and select in detail kernel to launch

2 Likes
3

Kernel 5.8 did not work.

Kernel 5.7 worked the first try but when I rebooted none of the devices were detected. The audio devices change every time I reboot.

Any other ideas?

4

have you checked in journal ?

sudo journalctl -b0 -p4
5

There are hundreds of lines of output in this journal and I don’t see anything about sound devices.

6

have you try with theses options added on boot kernel
“iommu=soft”
or
“iommu=pt”

for a try, go on Grub ( pres Esc on boot )
(e)dit boot command
be careful your are in us keyboard

7

I am uncertain where to add these to the boot command once I get to the emacs editor in grub. There are many lines and I need to know where to put it or doesn’t it matter?

8

just add by insert , use arrows ( always use a space as separator for next word )
F10 ( test only for this boot )

9

I tried both of those options but neither worked. :frowning:

10

I’m having the same issue after updating - no output devices will work at all, even a USB headset. The only workaround I’ve found is to boot from the advanced boot options, when I do that even 5.8 sound works fine. Just selecting Manjaro from the menu does not work though. I have Manjaro and Windows both installed on different SSDs.

11

please get information about audio devices with

alsa-info.sh --upload

and post link to data uploaded to alsa-project

@j00jitsu suggest you start a new topic and post your system information in the same manner as OP

12

@j00jitsu Just out of curiosity, what motherboard brand are you using? Mine is MSI and I’ve seen another post with a sound issue on an MSI board since the update.

13

Unfortunately, I have to have sound to do my work, so I had to install another distro, so I could be productive. It’s unfortunate because I would have liked to have solved this issue.

I may be open to doing a clean installation of Manjaro again to see if the same thing happens but I’m leery of losing another days work.

Would you see any value in troubleshooting on a clean installation? If the sound works on clean installation then it may break again on another update.

14

I’m having same issue since update my audio is disabled or not loaded. I will go into the audio settings and under analog stereo output sometimes there are multiple options listed and sometimes just a few. I use Analog Stereo Output 5.1 surround. And I can get my sound to work when the option is there but when I do a fresh reboot it is disabled again. This was working prior to update. I too am using a MSI B450 Tomahawk motherboard. Here is my information:

System:    Kernel: 5.7.14-1-MANJARO x86_64 bits: 64 compiler: gcc v: 10.1.0 
           parameters: BOOT_IMAGE=/boot/vmlinuz-5.7-x86_64 root=UUID=4a870bf2-af04-498a-9c62-5a6d22f261b7 rw quiet apparmor=1 
           security=apparmor udev.log_priority=3 
           Desktop: KDE Plasma 5.19.4 tk: Qt 5.15.0 wm: kwin_x11 dm: SDDM Distro: Manjaro Linux 
Machine:   Type: Desktop Mobo: Micro-Star model: B450 TOMAHAWK MAX (MS-7C02) v: 1.0 serial: <filter> UEFI: American Megatrends 
           v: 3.60 date: 04/22/2020 
CPU:       Topology: 6-Core model: AMD Ryzen 5 3600 bits: 64 type: MT MCP arch: Zen 2 family: 17 (23) model-id: 71 (113) 
           stepping: N/A microcode: 8701021 L2 cache: 3072 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 86442 
           Speed: 4094 MHz min/max: 2200/3600 MHz boost: enabled Core speeds (MHz): 1: 2728 2: 2194 3: 2200 4: 2200 5: 2142 
           6: 2200 7: 2200 8: 2204 9: 2626 10: 2168 11: 2085 12: 2199 
           Vulnerabilities: Type: itlb_multihit status: Not affected 
           Type: l1tf status: Not affected 
           Type: mds status: Not affected 
           Type: meltdown status: Not affected 
           Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl and seccomp 
           Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization 
           Type: spectre_v2 mitigation: Full AMD retpoline, IBPB: conditional, STIBP: conditional, RSB filling 
           Type: srbds status: Not affected 
           Type: tsx_async_abort status: Not affected 
Graphics:  Device-1: Advanced Micro Devices [AMD/ATI] Navi 10 [Radeon RX 5600 OEM/5600 XT / 5700/5700 XT] 
           vendor: Sapphire Limited driver: amdgpu v: kernel bus ID: 28:00.0 chip ID: 1002:731f 
           Display: x11 server: X.Org 1.20.8 compositor: kwin_x11 driver: amdgpu FAILED: ati unloaded: modesetting,ra
           alternate: fbdev,vesa display ID: :0 screens: 1 
           Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.0x11.2") s-diag: 582mm (22.9") 
           Monitor-1: HDMI-A-0 res: 1920x1080 dpi: 82 size: 597x336mm (23.5x13.2") diag: 685mm (27") 
           OpenGL: renderer: AMD Radeon RX 5600 XT (NAVI10 DRM 3.37.0 5.7.14-1-MANJARO LLVM 10.0.1) v: 4.6 Mesa 20.1.
           direct render: Yes 
Audio:     Device-1: Advanced Micro Devices [AMD/ATI] Navi 10 HDMI Audio driver: snd_hda_intel v: kernel bus ID: 28:0
           chip ID: 1002:ab38 
           Device-2: Advanced Micro Devices [AMD] Starship/Matisse HD Audio vendor: Micro-Star MSI driver: snd_hda_in
           v: kernel bus ID: 2a:00.4 chip ID: 1022:1487 
           Sound Server: ALSA v: k5.7.14-1-MANJARO 
Network:   Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Micro-Star MSI driver: r8169 v: k
           port: f000 bus ID: 22:00.0 chip ID: 10ec:8168 
           IF: enp34s0 state: up speed: 1000 Mbps duplex: full mac: <filter> 
Drives:    Local Storage: total: 3.66 TiB used: 388.32 GiB (10.4%) 
           SMART Message: Unable to run smartctl. Root privileges required. 
           ID-1: /dev/nvme0n1 vendor: Sabrent model: N/A size: 953.87 GiB block size: physical: 512 B logical: 512 B 
           speed: 31.6 Gb/s lanes: 4 serial: <filter> rev: RKT303.2 scheme: GPT 
           ID-2: /dev/sda vendor: Seagate model: ST2000DM008-2FR102 size: 1.82 TiB block size: physical: 4096 B logic
           speed: 6.0 Gb/s rotation: 7200 rpm serial: <filter> rev: 0001 
           ID-3: /dev/sdb type: USB vendor: Western Digital model: WD My Passport 0820 size: 931.48 GiB block size: 
           physical: 512 B logical: 512 B serial: <filter> rev: 1007 scheme: MBR 
Partition: ID-1: / raw size: 953.57 GiB size: 937.60 GiB (98.33%) used: 388.32 GiB (41.4%) fs: ext4 dev: /dev/nvme0n1
Swap:      Alert: No Swap data was found. 
Sensors:   System Temperatures: cpu: 50.9 C mobo: N/A gpu: amdgpu temp: 38 C 
           Fan Speeds (RPM): N/A gpu: amdgpu fan: 0 
Info:      Processes: 295 Uptime: 1h 12m Memory: 15.65 GiB used: 3.14 GiB (20.1%) Init: systemd v: 245 Compilers: gcc
           Packages: pacman: 1387 lib: 407 flatpak: 0 Shell: Bash v: 5.0.18 running in: konsole inxi: 3.1.05
1 Like
15

@Gatorman60 We are using the exact same motherboard! MSI B450 Tomahawk. Looks like this could be a hardware issue for us. I’ve always used Gigabyte motherboards for my builds and never had issues until now.

16

Since update this has been very buggy. I just did another reboot and Analog Stereo Output 5.1 is missing and only 2.1 and 4.0 are listed. I’m tempted to try to use timeshift to go back before the big update but I will wait and see if anyone can help us first. Driver issue? I guess it doesn’t matter what kernel as I’m using 5.7 and you are using 5.4.

1 Like
17

Booted again and now Analog Stereo Output 5.1 is available. Once I select it the sound works from all speakers. So as long as I don’t turn my PC off or restart they will remain working. So not a great option.
Also I have been using Manjaro for a few months now after breaking away from using Windows all my life with this rig and things have been pretty stable with a few quirks like the Power Savings not being able to keep my monitor turned off after a period of inactivity. It tries to but it comes back on. And my desktop icons will not work unless I open the start menu. I have been able to live with these. I went with Manjaro at the time since it was the only one I could get to work with my AMD Radeon RX 5600 XT. So hopefully we can get it fixed

1 Like
18

Congrats on switching from Windows to Linux. I’ve been using Linux for 20 years and Manjaro has been extremely stable on all my machines for the last 3 years so this is my first real issue. Don’t let this experience sour your view of Linux.

I’m having the same issues as you with devices and options changing on every reboot. Kernel 5.8 didn’t give me any devices at all. 5.7 seemed to be the best and 5.4 isn’t much better.

Sometimes changing distros is the only option but Timeshift may save you.

@nikgnomic is the sound master so hopefully he will help.

19

Thanks. I was just about to try 5.8 so you saved me the trouble. I will stick with 5.7 for the time being. I never used timeshift before to restore older system so I’m a little hesitant. So I will be patient.

1 Like
20

I just updated the BIOS on my motherboard with the June BIOS update. It’s been a long time since MSI updated the BIOS on these boards and it includes AGESA improvements. You can see a list of the improvements here: https://itigic.com/what-is-amd-agesa/

Update BIOS at your own risk but I’ve never bricked a board in 20 years.

I’m going to do a fresh install of Manjaro on the machine now and see how the sound goes.