[Solved] Killer Wireless-AC 1550i Adapter (9560NGW) not work


#1

Hello!
Laptop MSI GS73 8RF. Intel Killer Wireless-AC 1550i Adapter (9560NGW) not work.

Support in Linux is declared - Linux* Support for Intel® Wireless Adapters .

lspci -knn | grep Net -A2

00:14.3 Network controller [0280]: Intel Corporation Device [8086:a370] (rev 10)
	Subsystem: Bigfoot Networks, Inc. Device [1a56:1552]
00:16.0 Communication controller [0780]: Intel Corporation Device [8086:a360] (rev 10)
	Subsystem: Micro-Star International Co., Ltd. [MSI] Device [1462:1225]

#2

What output:

nmcli
lsmod
rfkill list

File dmesg.log from HOME DIR paste to pastebin.com

dmesg > ~/dmesg.log

Aaand maainly upgrade kernel first to lastest version stable ( sudo mhwd-kernel -i linux416 ) :wink:


#3

Well, this driver is only supported via v4.16+:

lkddb pci 8086 a360 … … … : CONFIG_INTEL_MEI CONFIG_INTEL_MEI_ME : drivers/misc/mei/pci-me.c # in 4.16, 4.17-rc+HEAD

You can review this here.

To fix it, please call sudo mhwd-kernel -i linux416.


#4
nmcli
enp62s0: подключено to Проводное соединение 1
        "Qualcomm Atheros Killer E2500 Gigabit Ethernet Controller"
        ethernet (alx), 30:9C:23:8E:DD:87, hw, mtu 1500
        ip4 default
        inet4 192.168.1.40/24
        route4 0.0.0.0/0
        route4 192.168.1.0/24
        inet6 fe80::a56c:4ecc:8555:8e85/64
        route6 ff00::/8
        route6 fe80::/64
        route6 fe80::/64

lo: без управления
        "lo"
        loopback (unknown), 00:00:00:00:00:00, sw, mtu 65536

DNS configuration:
        servers: 192.168.1.1
        interface: enp62s0
lsmod
Module                  Size  Used by
fuse                  118784  3
cmac                   16384  1
rfcomm                 86016  4
bnep                   24576  2
bbswitch               16384  0
snd_hda_codec_hdmi     57344  1
snd_hda_codec_realtek   106496  1
snd_hda_codec_generic    86016  1 snd_hda_codec_realtek
i915                 1986560  14
nls_iso8859_1          16384  1
intel_rapl             24576  0
x86_pkg_temp_thermal    16384  0
intel_powerclamp       16384  0
nls_cp437              20480  1
coretemp               16384  0
kvm_intel             180224  0
vfat                   24576  1
fat                    73728  1 vfat
kvm                   708608  1 kvm_intel
snd_hda_intel          45056  3
iTCO_wdt               16384  0
i2c_algo_bit           16384  1 i915
iTCO_vendor_support    16384  1 iTCO_wdt
drm_kms_helper        200704  1 i915
btusb                  53248  0
wmi_bmof               16384  0
btrtl                  16384  1 btusb
irqbypass              16384  1 kvm
btbcm                  16384  1 btusb
msi_wmi                16384  0
snd_hda_codec         151552  4 snd_hda_intel,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_codec_realtek
intel_wmi_thunderbolt    16384  0
crct10dif_pclmul       16384  0
mxm_wmi                16384  0
sparse_keymap          16384  1 msi_wmi
crc32_pclmul           16384  0
ghash_clmulni_intel    16384  0
btintel                24576  1 btusb
pcbc                   16384  0
snd_hda_core           94208  5 snd_hda_intel,snd_hda_codec,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_codec_realtek
drm                   466944  8 i915,drm_kms_helper
ipmi_devintf           20480  0
aesni_intel           188416  2
snd_hwdep              16384  1 snd_hda_codec
alx                    49152  0
aes_x86_64             20480  1 aesni_intel
bluetooth             634880  31 btrtl,btintel,bnep,btbcm,rfcomm,btusb
crypto_simd            16384  1 aesni_intel
ipmi_msghandler        53248  1 ipmi_devintf
snd_pcm               135168  4 snd_hda_intel,snd_hda_codec,snd_hda_core,snd_hda_codec_hdmi
glue_helper            16384  1 aesni_intel
mdio                   16384  1 alx
cryptd                 28672  3 crypto_simd,ghash_clmulni_intel,aesni_intel
intel_cstate           16384  0
snd_timer              36864  1 snd_pcm
joydev                 24576  0
intel_gtt              24576  1 i915
snd                    98304  14 snd_hda_intel,snd_hwdep,snd_hda_codec,snd_timer,snd_hda_codec_hdmi,snd_hda_codec_generic,snd_hda_codec_realtek,snd_pcm
intel_uncore          131072  0
mousedev               24576  0
mei_me                 45056  0
agpgart                49152  2 intel_gtt,drm
syscopyarea            16384  1 drm_kms_helper
sysfillrect            16384  1 drm_kms_helper
sysimgblt              16384  1 drm_kms_helper
ecdh_generic           24576  2 bluetooth
mei                   106496  1 mei_me
psmouse               167936  0
fb_sys_fops            16384  1 drm_kms_helper
soundcore              16384  1 snd
i2c_i801               32768  0
shpchp                 40960  0
intel_rapl_perf        16384  0
intel_pch_thermal      16384  0
input_leds             16384  0
pcspkr                 16384  0
battery                20480  0
ac                     16384  0
rtc_cmos               24576  1
wmi                    28672  4 wmi_bmof,intel_wmi_thunderbolt,msi_wmi,mxm_wmi
evdev                  24576  21
mac_hid                16384  0
vmmon                  98304  0
vmw_vmci               77824  0
crypto_user            16384  0
ip_tables              28672  0
x_tables               45056  1 ip_tables
ext4                  712704  3
crc16                  16384  2 bluetooth,ext4
mbcache                16384  1 ext4
jbd2                  122880  1 ext4
fscrypto               32768  1 ext4
dm_mod                143360  9
sd_mod                 61440  3
hid_generic            16384  0
usbhid                 57344  0
hid                   135168  2 hid_generic,usbhid
serio_raw              16384  0
atkbd                  32768  0
libps2                 16384  2 atkbd,psmouse
sdhci_pci              40960  0
ahci                   40960  2
cqhci                  28672  1 sdhci_pci
xhci_pci               16384  0
libahci                40960  1 ahci
sdhci                  53248  1 sdhci_pci
xhci_hcd              258048  1 xhci_pci
libata                278528  2 ahci,libahci
led_class              16384  2 sdhci,input_leds
crc32c_intel           24576  6
usbcore               290816  4 usbhid,xhci_pci,btusb,xhci_hcd
mmc_core              172032  3 sdhci,sdhci_pci,cqhci
scsi_mod              258048  2 sd_mod,libata
usb_common             16384  1 usbcore
i8042                  32768  0
serio                  28672  6 serio_raw,atkbd,psmouse,i8042
iwlwifi               323584  0
cfg80211              749568  1 iwlwifi
rfkill                 28672  6 bluetooth,cfg80211
rfkill list
1: hci0: Bluetooth
	Soft blocked: no
	Hard blocked: no

dmesg log -> dmesg


#5

Linux version 4.16.6-3-MANJARO (builduser@development) (gcc version 7.3.1 20180406 (GCC)) #1 SMP PREEMPT Mon Apr 30 08:10:02 UTC 2018

already I tried, did not help :frowning:


#6

I am confused by this moment - Subsystem: Bigfoot Networks, Inc. Device [1a56:1552]

Killer Wireless-AC 1550i Adapter (9560NGW) == Intel Wireless-AC 9560 ? :confused:


#7

Both are enabled as modules. Seems you have to modprobe them.
What is the output of lsmod | grep mei-me. If it is nothing, try sudo modprobe mei-me And yes, Killer Wireless-AC 1550i is an Intel Wireless Cannon Lake PCH HECI Controller, also known as 9560NGW.

If the driver works you may automatically load it via:

sudo echo “mei-me” > /etc/modprobe.d/killer-wl.conf


#8

OK, on second thought, maybe the firmware is missing for your device. You can get it from here. Simply extract it and copy it over via sudo cp iwlwifi-*.ucode /lib/firmware You may also look for iwlwifi driver tips in Arch-Wiki. Based on the list, your card should be supported via v4.14+ kernel series.


You may also try to install the latest firmware for your device via:

mkdir -p wifi
cd wifi
wget https://aur.archlinux.org/cgit/aur.git/plain/PKGBUILD?h=linux-firmware-iwlwifi-git -O PKGBUILD
makepkg -si

#9

did not help


#10

Read the other post above yours. Seems to be a firmware issue.
What is the output of hwinfo --network --wlan?


#11

Install linux-firmware-iwlwifi-git from AUR

lsmod | grep iwlwifi
iwlwifi 323584 0
cfg80211 749568 1 iwlwifi

modinfo iwlwifi | grep A370
alias:          pci:v00008086d0000A370sv\*sd000042A4bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd00004234bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd000040A4bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd00004034bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd00004030bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd00002034bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd00002030bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd00001210bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd00001030bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd00001010bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd000002A4bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd000002A0bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd00000264bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd00000260bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd0000023Cbc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd00000238bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd00000234bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd00000230bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd000000A4bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd000000A0bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd00000064bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd00000060bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd0000003Cbc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd00000038bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd00000034bc\*sc\*i\*
alias:          pci:v00008086d0000A370sv\*sd00000030bc\*sc\*i\*
sv*sd this SubVendorId and SubDeviceId?  Link on - Subsystem: Bigfoot Networks, Inc. Device [1a56:1552] VendorID 1a56 - Various Killer Devices 
hwinfo --network --wlan
31: None 00.0: 10700 Loopback                                   
  [Created at net.126]
  Unique ID: ZsBS.GQNx7L4uPNA
  SysFS ID: /class/net/lo
  Hardware Class: network interface
  Model: "Loopback network interface"
  Device File: lo
  Link detected: yes
  Config Status: cfg=new, avail=yes, need=no, active=unknown
32: None 00.0: 10701 Ethernet
  [Created at net.126]
  Unique ID: KwmJ.ndpeucax6V1
  Parent ID: YryI.E6njdDpIdbB
  SysFS ID: /class/net/enp62s0
  SysFS Device Link: /devices/pci0000:00/0000:00:1d.4/0000:3e:00.0
  Hardware Class: network interface
  Model: "Ethernet network interface"
  Driver: "alx"
  Driver Modules: "alx"
  Device File: enp62s0
  HW Address: 30:9c:23:8e:dd:87
  Permanent HW Address: 30:9c:23:8e:dd:87
  Link detected: yes
  Config Status: cfg=new, avail=yes, need=no, active=unknown
  Attached to: #14 (Ethernet controller)

#12

Something still prevents the dongle to be loaded. Maybe you should check for a different brand.


Seems to be your built-in adapter and no extra dongle. Seems on their homepage only Win10 is currently supported …


Maybe Ubuntu has the needed firmware …

wget https://launchpad.net/ubuntu/+archive/primary/+files/linux-firmware_1.173.tar.gz

Look for these files:

  • iwlwifi-9000-pu-b0-jf-b0-33.ucode
  • iwlwifi-9260-th-b0-jf-b0-33.ucode

As an alternative you may look here and check for iwlwifi-9XXX*ucode files.

Somehow the chip series seems to be supported but there is no explanation for the * next to Linux :wink: If you check closer, even there you only find windows 10 drivers. You may contact Luca Coelho <luciano.coelho@intel.com> to see what Intel might tell you about Linux support :stuck_out_tongue:


#13

Isn’t this the Management Interface (ala vPro/AMT) rather than a wifi driver?


#14

Confirmed

00:16.0 Communication controller [0780]: Intel Corporation 7 Series/C216 Chipset Family MEI Controller #1 [8086:1e3a] (rev 04)
Subsystem: ASUSTeK Computer Inc. 7 Series/C216 Chipset Family MEI Controller [1043:1447]
Flags: bus master, fast devsel, latency 0, IRQ 29
Memory at f7a1a000 (64-bit, non-prefetchable) [size=16]
Capabilities:
Kernel driver in use: mei_me
Kernel modules: mei_me

[fademind@manjaro ~]$ modinfo mei_me
filename: /lib/modules/4.17.0-2-MANJARO/kernel/drivers/misc/mei/mei-me.ko.xz
license: GPL v2
description: Intel® Management Engine Interface
author: Intel Corporation
srcversion: CA2EF099C74A2EE072DD446
alias: pci:v00008086d0000A364svsdbcsci*
alias: pci:v00008086d0000A360svsdbcsci*
alias: pci:v00008086d00009DE4svsdbcsci*
alias: pci:v00008086d00009DE0svsdbcsci*
alias: pci:v00008086d0000A2BBsvsdbcsci*
alias: pci:v00008086d0000A2BAsvsdbcsci*
alias: pci:v00008086d0000319Asvsdbcsci*
alias: pci:v00008086d00005A9Asvsdbcsci*
alias: pci:v00008086d00001A9Asvsdbcsci*
alias: pci:v00008086d0000A1BAsvsdbcsci*
alias: pci:v00008086d0000A13Bsvsdbcsci*
alias: pci:v00008086d0000A13Asvsdbcsci*
alias: pci:v00008086d00009D3Bsvsdbcsci*
alias: pci:v00008086d00009D3Asvsdbcsci*
alias: pci:v00008086d00009CBBsvsdbcsci*
alias: pci:v00008086d00009CBAsvsdbcsci*
alias: pci:v00008086d00008CBAsvsdbcsci*
alias: pci:v00008086d00009C3Asvsdbcsci*
alias: pci:v00008086d00008D3Asvsdbcsci*
alias: pci:v00008086d00008C3Asvsdbcsci*
alias: pci:v00008086d00001DBAsvsdbcsci*
alias: pci:v00008086d00001CBAsvsdbcsci*
alias: pci:v00008086d00001E3Asvsdbcsci*
alias: pci:v00008086d00001D3Asvsdbcsci*
alias: pci:v00008086d00001C3Asvsdbcsci*
alias: pci:v00008086d00003B65svsdbcsci*
alias: pci:v00008086d00003B64svsdbcsci*
alias: pci:v00008086d00002E34svsdbcsci*
alias: pci:v00008086d00002E24svsdbcsci*
alias: pci:v00008086d00002E14svsdbcsci*
alias: pci:v00008086d00002E04svsdbcsci*
alias: pci:v00008086d00002A74svsdbcsci*
alias: pci:v00008086d00002A64svsdbcsci*
alias: pci:v00008086d00002A54svsdbcsci*
alias: pci:v00008086d00002A44svsdbcsci*
alias: pci:v00008086d000028F4svsdbcsci*
alias: pci:v00008086d000028E4svsdbcsci*
alias: pci:v00008086d000028D4svsdbcsci*
alias: pci:v00008086d000028C4svsdbcsci*
alias: pci:v00008086d000028B4svsdbcsci*
alias: pci:v00008086d000029F4svsdbcsci*
alias: pci:v00008086d000029E4svsdbcsci*
alias: pci:v00008086d000029D4svsdbcsci*
alias: pci:v00008086d000029C4svsdbcsci*
alias: pci:v00008086d000029B4svsdbcsci*
alias: pci:v00008086d00002A14svsdbcsci*
alias: pci:v00008086d00002A04svsdbcsci*
alias: pci:v00008086d000029A4svsdbcsci*
alias: pci:v00008086d00002994svsdbcsci*
alias: pci:v00008086d00002984svsdbcsci*
alias: pci:v00008086d00002974svsdbcsci*
depends: mei
retpoline: Y
intree: Y
name: mei_me
vermagic: 4.17.0-2-MANJARO SMP preempt mod_unload modversions


#15

Yes, you’re right. I was confused as I only find mei-me for the hardware ID. Seems this Wlan-Chip is too new for Linux.


#16

I think will not help - Intel Support Killer 1550


#17

Well, I assume it will be faster to buy a supported Wlan-Dongle or ask Killer Network about the needed support for Linux. Seems Intel is only producing the hardware and not the firmware or drivers. You may check-out TP-Link.


https://wikidevi.com/wiki/TP-LINK_TL-WN725N_v2


#18

Already I asked a question, but for some reason I do not expect affirmative answer. Probably there is no choice yet, it is necessary to purchase usb dongle.


#19

It is under 10 €/$/£


#20

https://wikidevi.com/wiki/Rivet_Networks_Killer_Wireless-AC_1550
\https://github.com/OSEC-pl/backports-iwlwifi/commit/a3ef483ec5002b7af5a2ad04cb7a77366cd23b9f
\https://github.com/torvalds/linux/commit/9e5053ad9d590e095829a8bb07adbbdbd893f0f9
I still couldn’t notice that specific DID, but it’s not unlikely that in the worst case scenario just adding a line for 1a56 in 4.17 sources could be enough.