External monitor suddenly stopped working

Hello everyone,

I run Manjaro on my work laptop. My desktop environment is xfce and the laptop has dual GPU (Intel/Nvidia). Here is the output of inxi:

inxi --admin --verbosity=7 --filter --no-host --width
System:
  Kernel: 5.10.36-2-MANJARO x86_64 bits: 64 compiler: gcc v: 10.2.0 
  parameters: BOOT_IMAGE=/boot/vmlinuz-5.10-x86_64 
  root=UUID=0e604cf3-198d-42cd-8f8e-57e88fccaa92 rw usbcore.autosuspend=-1 
  quiet resume=UUID=3c5c7eb3-af88-45d8-a52a-f6012fb6e9e5 
  Desktop: Xfce 4.16.0 tk: Gtk 3.24.24 info: xfce4-panel wm: xfwm4 vt: 7 
  dm: LightDM 1.30.0 Distro: Manjaro Linux base: Arch Linux 
Machine:
  Type: Laptop System: ASUSTeK product: UX430UNR v: 1.0 serial: <filter> 
  Mobo: ASUSTeK model: UX430UNR v: 1.0 serial: <filter> 
  UEFI: American Megatrends v: UX430UNR.203 date: 08/23/2017 
Battery:
  ID-1: BAT0 charge: 14.6 Wh (81.1%) condition: 18.0/48.9 Wh (36.9%) 
  volts: 11.6 min: 11.6 model: ASUSTeK ASUS Battery type: Li-ion serial: N/A 
  status: Charging cycles: 504 
  Device-1: hidpp_battery_0 model: Logitech Wireless Keyboard serial: <filter> 
  charge: 55% (should be ignored) rechargeable: yes status: Discharging 
Memory:
  RAM: total: 15.5 GiB used: 3.33 GiB (21.5%) 
  RAM Report: permissions: Unable to run dmidecode. Root privileges required. 

CPU:
  Info: Quad Core model: Intel Core i7-8550U bits: 64 type: MT MCP 
  arch: Kaby Lake note: check family: 6 model-id: 8E (142) stepping: A (10) 
  microcode: E0 cache: L2: 8 MiB bogomips: 32012 
  Speed: 800 MHz min/max: 400/4000 MHz Core speeds (MHz): 1: 800 2: 800 3: 801 
  4: 800 5: 800 6: 800 7: 800 8: 800 
  Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat arch_perfmon art 
  avx avx2 bmi1 bmi2 bts clflush clflushopt cmov constant_tsc cpuid 
  cpuid_fault cx16 cx8 de ds_cpl dtes64 dtherm dts epb ept ept_ad erms est 
  f16c flexpriority flush_l1d fma fpu fsgsbase fxsr ht hwp hwp_act_window 
  hwp_epp hwp_notify ibpb ibrs ida intel_pt invpcid invpcid_single lahf_lm lm 
  mca mce md_clear mmx monitor movbe mpx msr mtrr nonstop_tsc nopl nx pae pat 
  pbe pcid pclmulqdq pdcm pdpe1gb pebs pge pln pni popcnt pse pse36 pti pts 
  rdrand rdseed rdtscp rep_good sdbg sep smap smep ss ssbd sse sse2 sse4_1 
  sse4_2 ssse3 stibp syscall tm tm2 tpr_shadow tsc tsc_adjust 
  tsc_deadline_timer vme vmx vnmi vpid x2apic xgetbv1 xsave xsavec xsaveopt 
  xsaves xtopology xtpr 
  Vulnerabilities: Type: itlb_multihit status: KVM: VMX disabled 
  Type: l1tf 
  mitigation: PTE Inversion; VMX: conditional cache flushes, SMT vulnerable 
  Type: mds mitigation: Clear CPU buffers; SMT vulnerable 
  Type: meltdown mitigation: PTI 
  Type: spec_store_bypass 
  mitigation: Speculative Store Bypass disabled via prctl and seccomp 
  Type: spectre_v1 
  mitigation: usercopy/swapgs barriers and __user pointer sanitization 
  Type: spectre_v2 mitigation: Full generic retpoline, IBPB: conditional, 
  IBRS_FW, STIBP: conditional, RSB filling 
  Type: srbds mitigation: Microcode 
  Type: tsx_async_abort status: Not affected 
Graphics:
  Device-1: Intel UHD Graphics 620 vendor: ASUSTeK driver: i915 v: kernel 
  bus-ID: 00:02.0 chip-ID: 8086:5917 class-ID: 0300 
  Device-2: NVIDIA GP108M [GeForce MX150] driver: N/A alternate: nouveau 
  bus-ID: 01:00.0 chip-ID: 10de:1d10 class-ID: 0302 
  Device-3: Realtek USB2.0 HD UVC WebCam type: USB driver: uvcvideo 
  bus-ID: 1-6:3 chip-ID: 0bda:58e4 class-ID: 0e02 serial: <filter> 
  Display: x11 server: X.org 1.20.11 driver: loaded: intel 
  resolution: <missing: xdpyinfo> 
  OpenGL: renderer: Mesa Intel UHD Graphics 620 (KBL GT2) v: 4.6 Mesa 21.0.3 
  direct render: Yes 
Audio:
  Device-1: Intel Sunrise Point-LP HD Audio vendor: ASUSTeK 
  driver: snd_hda_intel v: kernel alternate: snd_soc_skl bus-ID: 00:1f.3 
  chip-ID: 8086:9d71 class-ID: 0403 
  Sound Server-1: ALSA v: k5.10.36-2-MANJARO running: yes 
  Sound Server-2: JACK v: 0.125.0 running: no 
  Sound Server-3: PulseAudio v: 14.2 running: yes 
  Sound Server-4: PipeWire v: 0.3.28 running: no 
Network:
  Device-1: Intel Wireless 8265 / 8275 driver: iwlwifi v: kernel port: f040 
  bus-ID: 02:00.0 chip-ID: 8086:24fd class-ID: 0280 
  IF: wlp2s0 state: up mac: <filter> 
  IP v4: <filter> type: dynamic noprefixroute scope: global 
  broadcast: <filter> 
  IP v6: <filter> type: noprefixroute scope: link 
  Device-2: Realtek RTL8153 Gigabit Ethernet Adapter type: USB driver: r8152 
  bus-ID: 1-1.3:6 chip-ID: 0bda:8153 class-ID: 0000 serial: <filter> 
  IF: enp0s20f0u1u3 state: up speed: 1000 Mbps duplex: full mac: <filter> 
  IP v4: <filter> type: dynamic noprefixroute scope: global 
  broadcast: <filter> 
  IP v6: <filter> type: noprefixroute scope: link 
  WAN IP: <filter> 
Bluetooth:
  Device-1: Intel Bluetooth wireless interface type: USB driver: btusb v: 0.8 
  bus-ID: 1-8:5 chip-ID: 8087:0a2b class-ID: e001 
  Report: rfkill ID: hci0 rfk-id: 1 state: down bt-service: enabled,running 
  rfk-block: hardware: no software: yes address: see --recommends 
Logical:
  Message: No logical block device data found. 
RAID:
  Message: No RAID data found. 
Drives:
  Local Storage: total: 476.94 GiB used: 301.48 GiB (63.2%) 
  SMART Message: Required tool smartctl not installed. Check --recommends 
  ID-1: /dev/sda maj-min: 8:0 vendor: SanDisk model: SD8SN8U512G1002 
  size: 476.94 GiB block-size: physical: 512 B logical: 512 B speed: 6.0 Gb/s 
  rotation: SSD serial: <filter> rev: 1002 scheme: GPT 
  Message: No optical or floppy data found. 
Partition:
  ID-1: / raw-size: 63.96 GiB size: 62.71 GiB (98.04%) used: 45.59 GiB (72.7%) 
  fs: ext4 dev: /dev/sda3 maj-min: 8:3 label: N/A 
  uuid: 0e604cf3-198d-42cd-8f8e-57e88fccaa92 
  ID-2: /boot/efi raw-size: 512 MiB size: 511 MiB (99.80%) 
  used: 264 KiB (0.1%) fs: vfat dev: /dev/sda1 maj-min: 8:1 label: N/A 
  uuid: 5C6E-9EF4 
  ID-3: /home raw-size: 396.84 GiB size: 389.62 GiB (98.18%) 
  used: 255.88 GiB (65.7%) fs: ext4 dev: /dev/sda4 maj-min: 8:4 label: N/A 
  uuid: 524ab128-d587-4420-bfe2-c0879c99acd9 
Swap:
  Kernel: swappiness: 60 (default) cache-pressure: 100 (default) 
  ID-1: swap-1 type: partition size: 15.62 GiB used: 0 KiB (0.0%) priority: -2 
  dev: /dev/sda2 maj-min: 8:2 label: N/A 
  uuid: 3c5c7eb3-af88-45d8-a52a-f6012fb6e9e5 
Unmounted:
  Message: No unmounted partitions found. 
USB:
  Hub-1: 1-0:1 info: Full speed (or root) Hub ports: 12 rev: 2.0 
  speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900 
  Hub-2: 1-1:2 info: Microchip (formerly SMSC) Hub ports: 4 rev: 2.1 
  speed: 480 Mb/s chip-ID: 0424:2744 class-ID: 0900 
  Device-1: 1-1.1:4 info: Logitech Unifying Receiver type: Keyboard,Mouse 
  driver: logitech-djreceiver,usbhid interfaces: 2 rev: 2.0 speed: 12 Mb/s 
  power: 98mA chip-ID: 046d:c534 class-ID: 0301 
  Device-2: 1-1.3:6 info: Realtek RTL8153 Gigabit Ethernet Adapter 
  type: Network driver: r8152 interfaces: 1 rev: 2.1 speed: 480 Mb/s 
  power: 180mA chip-ID: 0bda:8153 class-ID: 0000 serial: <filter> 
  Hub-3: 1-1.4:8 info: Genesys Logic Hub ports: 4 rev: 2.1 speed: 480 Mb/s 
  power: 100mA chip-ID: 05e3:0610 class-ID: 0900 
  Device-1: 1-6:3 info: Realtek USB2.0 HD UVC WebCam type: Video 
  driver: uvcvideo interfaces: 2 rev: 2.0 speed: 480 Mb/s power: 500mA 
  chip-ID: 0bda:58e4 class-ID: 0e02 serial: <filter> 
  Device-2: 1-8:5 info: Intel Bluetooth wireless interface type: Bluetooth 
  driver: btusb interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 100mA 
  chip-ID: 8087:0a2b class-ID: e001 
  Device-3: 1-9:7 info: Elan Micro ELAN:Fingerprint type: <vendor specific> 
  driver: N/A interfaces: 1 rev: 2.0 speed: 12 Mb/s power: 100mA 
  chip-ID: 04f3:0903 class-ID: 0000 
  Hub-4: 2-0:1 info: Full speed (or root) Hub ports: 6 rev: 3.0 speed: 5 Gb/s 
  chip-ID: 1d6b:0003 class-ID: 0900 
  Hub-5: 2-1:2 info: Microchip (formerly SMSC) Hub ports: 2 rev: 3.1 
  speed: 5 Gb/s chip-ID: 0424:5744 class-ID: 0900 
Sensors:
  System Temperatures: cpu: 47.0 C mobo: N/A 
  Fan Speeds (RPM): cpu: 3000 
Info:
  Processes: 240 Uptime: 59m wakeups: 3 Init: systemd v: 247 tool: systemctl 
  Compilers: gcc: 10.2.0 clang: 11.1.0 Packages: pacman: 1809 lib: 453 
  Shell: Bash v: 5.1.8 running-in: xfce4-terminal inxi: 3.3.04 

I always use an external monitor which is connected to the laptop via HDMI. Since this morning, the monitor is not recognized anymore. I have tried several HDMI cables and monitors, but to no effect: screens can’t pick up any signal from my laptop.

I started by checking the latest updates I ran with pacman, suspecting that something might have been changed after reboot. But the latest update was several days (and reboots) ago, involving no kernel or graphic driver.

I also checked that the HDMI port was indeed detected with xrandr:

xrandr
Screen 0: minimum 8 x 8, current 1920 x 1080, maximum 32767 x 32767
eDP1 connected primary 1920x1080+0+0 (normal left inverted right x axis y axis) 310mm x 170mm
   1920x1080     60.01*+  59.93  
   1680x1050     59.88  
   1400x1050     59.98  
   1600x900      60.00    59.95    59.82  
   1280x1024     60.02  
   1400x900      59.96    59.88  
   1280x960      60.00  
   1368x768      60.00    59.88    59.85  
   1280x800      59.81    59.91  
   1280x720      59.86    60.00    59.74  
   1024x768      60.00  
   1024x576      60.00    59.90    59.82  
   960x540       60.00    59.63    59.82  
   800x600       60.32    56.25  
   864x486       60.00    59.92    59.57  
   640x480       59.94  
   720x405       59.51    60.00    58.99  
   640x360       59.84    59.32    60.00  
DP1 disconnected (normal left inverted right x axis y axis)
HDMI1 disconnected (normal left inverted right x axis y axis)
VIRTUAL1 disconnected (normal left inverted right x axis y axis)

After reading a few topics on the forum, I am starting to think that my dual graphics installation might be problematic. Notably, you can see in inxi that the Nvidia card says it has no driver (only an alternate). I am not sure if this is normal.

Any idea what might be the problem? I would appreciate any guidance :slight_smile:
Thanks for your time!

Okay, so the monitor started working again as suddenly as it had stopped doing so… Maybe I have a faulty contact somewhere. Anyway, sorry for your reading time!

From your inxi output we can see that the Nvidia driver is not properly installed/working.

This topic was automatically closed 15 days after the last reply. New replies are no longer allowed.