Plex-desktop cannot load libcuda.so.1

Since plex-media-player is deprecated I switched to plex-desktop (1.58.1-1) and so far the main difference is that plex-desktop does not work.

Cannot load libcuda.so.1
[44496:44547:1213/125839.719414:ERROR:simple_index_file_posix.cc(61)] Could not get file info for /home/thijs/.cache/Plex/QtWebEngine/Default/Cache/44d9ac0242a6e_0
[44496:44547:1213/125839.720227:ERROR:simple_index_file_posix.cc(61)] Could not get file info for /home/thijs/.cache/Plex/QtWebEngine/Default/Cache/376abfeb577d8_0
[44496:44565:1213/125840.247610:ERROR:ssl_client_socket_impl.cc(960)] handshake failed; returned -1, SSL error code 1, net_error -202
[44496:44565:1213/125840.247652:ERROR:ssl_client_socket_impl.cc(960)] handshake failed; returned -1, SSL error code 1, net_error -202

I have no NVIDIA GPU so I don’t know why the library is needed. Maybe the plex-desktop is NVIDIA only for some reason?

I have unchecked Use Hardware Decoding and this does not fix the problem.

could you try running with QT_QPA_PLATFORM=xcb and see if that changes things? if you are not on plasma you can also try removing qt5-wayland.

I tried to run it with QT_QPA_PLATFORM=xcb plex-desktop but it did not help. And I use KDE Plasma so I cannot delete the qt5-wayland.

:joy:

That missing libcuda.so isn’t the problem (I get that error too and it still works). It’s the rest probably.

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That’s not even an error, it tries to load the library, you don’t have it, it tells you.

Rename /home/thijs/.cache/Plex/ to something else, and try to start your Plex app.

Indeed. Anything returned is error to me. :smiley:

Did you try installing openssl-1.1?
Some of those lines seem SSL related, so maybe plex-desktop doesn’t work with the new 3.0.

@Strit sry Reply does not work for me, lots of errors from this site.

I have 1.1 installed, and 3.0

lol, no and no.

I’ll try to get some server side logs, if any

These are the server side log lines taken from Console in the Plex web interface, filtered on Info, Warning and Error, these lines are logged when I use and crash my client.

Dec 13, 2022 19:31:07.341 [0xffff77b84aa0] Info — [Req#1398] AutoUpdate: no updates available
Dec 13, 2022 19:31:07.900 [0xffff77b84aa0] Warning — [Req#145c] QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Dec 13, 2022 19:31:07.900 [0xffff77b84aa0] Warning — [Req#145c] QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring.
Dec 13, 2022 19:31:08.017 [0xffff7757baa0] Warning — [Req#14b0] QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Dec 13, 2022 19:31:08.017 [0xffff7757baa0] Warning — [Req#14b0] QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring.
Dec 13, 2022 19:31:08.133 [0xffff77b84aa0] Warning — [Req#14c4] QueryParser: Invalid field 'sectionID' found, ignoring.
Dec 13, 2022 19:31:08.133 [0xffff77b84aa0] Warning — [Req#14c4] QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Dec 13, 2022 19:31:08.133 [0xffff77b84aa0] Warning — [Req#14c4] QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring.
Dec 13, 2022 19:31:08.136 [0xffff79715aa0] Warning — [Req#14ab] QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Dec 13, 2022 19:31:08.137 [0xffff79715aa0] Warning — [Req#14ab] QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring.
Dec 13, 2022 19:31:08.329 [0xffff78cacaa0] Warning — [Req#14db] QueryParser: Invalid field 'sectionID' found, ignoring.
Dec 13, 2022 19:31:08.330 [0xffff78cacaa0] Warning — [Req#14db] QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Dec 13, 2022 19:31:08.330 [0xffff78cacaa0] Warning — [Req#14db] QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring.
Dec 13, 2022 19:31:08.341 [0xffff7757baa0] Warning — [Req#1417] QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Dec 13, 2022 19:31:08.341 [0xffff7757baa0] Warning — [Req#1417] QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring.
Dec 13, 2022 19:31:08.443 [0xffff77b84aa0] Warning — [Req#14c4] SLOW QUERY: It took 410.000000 ms to retrieve 50 items.
Dec 13, 2022 19:31:08.629 [0xffff78cacaa0] Warning — [Req#14db] SLOW QUERY: It took 330.000000 ms to retrieve 50 items.
Dec 13, 2022 19:31:09.171 [0xffff78cacaa0] Warning — [Req#1721] QueryParser: Invalid field 'sectionID' found, ignoring.
Dec 13, 2022 19:31:09.172 [0xffff78cacaa0] Warning — [Req#1721] QueryParser: Invalid field 'contentDirectoryID' found, ignoring.
Dec 13, 2022 19:31:09.172 [0xffff78cacaa0] Warning — [Req#1721] QueryParser: Invalid field 'pinnedContentDirectoryID' found, ignoring.

to what?

to what and what?

Make sentences, it will help.

Clean everything related to previous application you were using, in case it is using same folder, same config files, from previous application.

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Moved to ‘snap’, works fine