People are not always responding when greeted with this message

[Nicomo]

I’ve spent most of the week looking to resolve my current issues with KDE/Plasma/Dual Monitor setups (AMD) and the one thing that I have noticed is that most people don’t respond or reply when anyone greets them with the following message

Start here, specifically the first part…
How to provide good information

Though I truly believe it’s the right message, I think it might not be so wonderful to read through a long post - especially if you’re currently frustrated with the issue you have. There is really good tool you mention in that post

Manjaro Log Helper (automated log generator GUI)

which I believe should be at the beginning of that post or used as part of the greeting message - I think it may encourage people to install it and therefore have an easier journey explaining their problems.

As an end user myself, I rarely use the terminal and find adding commands there a little scary (some times) I have been using Manjaro for a few years now and I can’t see myself going anywhere else.

Anyway - I need to keep hunting for my issues.

Have a great day & thank you for taking the time to help others make Manjaro a success.

[Fabby]

I generally respond with:

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Welcome to Manjaro!

Please read this:

How to provide good information

When asking questions in the forum it is most helpful to everyone for you to provide some basic information. When sharing information to either give or receive assistance, please be aware of the following: 1 ) In almost every situation not explicitly involving appearance, Text is preferred over Images. 2 ) When providing code or text output, please format it so the content is easy to read. How to Format “Code” in the Forum Its easy to make your text and code easy on the eyes Firs…

and post some more information so we can see what’s really going on. Now we know the symptom of the disease, but we need some more probing to know where the origin lies…

An inxi --admin --verbosity=7 --filter --no-host --width would be the minimum required information… (Personally Identifiable Information like serial numbers and MAC addresses will be filtered out by the above command)

P.S. If you enter a bit more details in your profile, we can also see which Desktop Environment you’re using, which CPU/GPU or Kernel you have, …

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And that seems to have people respond with at least the inxi output.

However, moving the Manjaro Log Helper (automated log generator GUI) higher up in the post seems like a good idea.

Shall I make that one a wiki, edit it, use a lot of [details] sections and improve the readability drastically so it doesn’t scare off people by hiding 90% of the content? (I don’t know if you can make a wiki private again though)
That’s already answered in another conversation and I’ll be editing that later today to make it more N00b-friendly later today and have you validate it. CC @codesardine @Yochanan

@Nicomo

As an end user myself, I rarely use the terminal and find adding commands there a little scary

Please read this:

[HowTo] become a Manjaro power user when you're a wizard at Windows but a N00b at Manjaro / Linux

Difficulty: ☆☆☆☆☆ Remember when you installed your very first Windows, added bells and whistles and then couldn’t see the trees for the wood any more and had to re-install? Well, you’re in the same situation now: You’re a N00b again! Embrace it! I know right now you’re thinking: Why is this so much more difficult than Windows? Whereas in 6 months time, you’ll be like: Why can’t I make Windows jump through hoops like I do with Linux??? So; here a…

(And if you don’t want to read everything, read at a minimum the section: “The terminal is your friend!”)

[Nicomo]

Thank you Fabby. I have noticed the way you respond on the forums and do appreciate your approach. I do believe your approach of providing that extra bit of info is when we see the op reply more often than not. I hope it improves the forums as they, for me at least, are the main source of help I need (and learning) with any issues of Manjaro. There are perhaps hundreds of users who have posted on the forums looking for help with many views but no replies dating all the way back to Aug last year - well that’s as far back as I went, where ever there was reply, be that from a moderator, admin or even a regular user, when prompted to check out an easily readable yet long post on how to supply better info, the op rarely if ever responded. If I had the knowledge I’d reply myself but I feel like a noob here all the time.

Thank you for finding the time to respond - it is honestly appreciated.

Have a great day

PS just updated my profile - thanks for the reminder.

[Fabby]

Thank you for updating your profile, but:

[Fabby]

Hey Nicomo,

We’re currently reviewing the new document “How to provide good information” and will be publishing it soon.

The new article has been posted:

How to provide good information

This document is intentionally kept small as to not overwhelm new users, so please click the ► at the beginning of the section that is appropriate to you. To allow all of us on this forum to help you, we need some basic information, so please be aware of the following:

I'm really new to both this forum software and Linux in general, please hold my hand!

It’s OK to be new to everything! Just a few years ago, this used to be my avatar here [Kernel Newbie]. If you don’t know the im…

If you would have any further remarks / corrections / suggestions, we advise you to thake this up there…