No sound through all output channels after update

Support Sound
1

My Manjaro install upgraded yesterday and after reboot I lost sound output from speaker, wired headphone and bluetooth. I only have Manjaro Linux in my laptop (no duel boot).

I had kernel 5.9.16-1 even after update. I manually upgraded to 5.10.59-1 today with no luck getting back sound.

When I run
inxi -Faz

I get this

System:    Kernel: 5.10.59-1-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0 
           parameters: BOOT_IMAGE=/boot/vmlinuz-5.10-x86_64 root=UUID=01e6c1d9-5825-4b3c-b03d-96752433aa3e ro 
           nouveau.modset=0 quiet apparmor=1 security=apparmor udev.log_priority=3 
           Desktop: KDE Plasma 5.22.4 tk: Qt 5.15.2 wm: kwin_x11 vt: 1 dm: SDDM Distro: Manjaro Linux base: Arch Linux 
Machine:   Type: Laptop System: ASUSTeK product: ZenBook UX434DA_UM433DA v: 1.0 serial: <filter> 
           Mobo: ASUSTeK model: UX434DA v: 1.0 serial: <filter> UEFI: American Megatrends v: UX434DA_UM433DA.302 
           date: 09/05/2019 
Battery:   ID-1: BAT0 charge: 41.8 Wh (100.0%) condition: 41.8/50.0 Wh (83.7%) volts: 11.9 min: 11.9 
           model: ASUSTeK ASUS Battery type: Li-ion serial: N/A status: Not charging cycles: 82 
CPU:       Info: Quad Core model: AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx bits: 64 type: MT MCP arch: Zen 
           family: 17 (23) model-id: 18 (24) stepping: 1 microcode: 8108109 cache: L2: 2 MiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 36751 
           Speed: 1294 MHz min/max: 1400/2300 MHz boost: enabled Core speeds (MHz): 1: 1294 2: 1486 3: 1209 4: 1177 5: 1213 
           6: 1177 7: 1359 8: 1174 
           Vulnerabilities: Type: itlb_multihit status: Not affected 
           Type: l1tf status: Not affected 
           Type: mds status: Not affected 
           Type: meltdown status: Not affected 
           Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl and seccomp 
           Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization 
           Type: spectre_v2 mitigation: Full AMD retpoline, IBPB: conditional, STIBP: disabled, RSB filling 
           Type: srbds status: Not affected 
           Type: tsx_async_abort status: Not affected 
Graphics:  Device-1: Advanced Micro Devices [AMD/ATI] Picasso vendor: ASUSTeK driver: amdgpu v: kernel bus-ID: 03:00.0 
           chip-ID: 1002:15d8 class-ID: 0300 
           Device-2: IMC Networks USB2.0 HD IR UVC WebCam type: USB driver: uvcvideo bus-ID: 3-2:3 chip-ID: 13d3:56cb 
           class-ID: 0e02 serial: <filter> 
           Display: x11 server: X.Org 1.20.13 compositor: kwin_x11 driver: loaded: amdgpu,ati unloaded: modesetting 
           alternate: fbdev,vesa display-ID: :0 screens: 1 
           Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.0x11.2") s-diag: 582mm (22.9") 
           Monitor-1: eDP res: 1920x1080 hz: 60 dpi: 158 size: 309x174mm (12.2x6.9") diag: 355mm (14") 
           OpenGL: renderer: AMD Radeon Vega 10 Graphics (RAVEN DRM 3.40.0 5.10.59-1-MANJARO LLVM 12.0.1) 
           v: 4.6 Mesa 21.1.6 direct render: Yes 
Audio:     Device-1: Advanced Micro D![audio settings|689x482, 75%](upload://sOiP2RfPWx9fNlWP8ttDEBuUDyw.png)
evices [AMD/ATI] Raven/Raven2/Fenghuang HDMI/DP Audio driver: snd_hda_intel v: kernel 
           bus-ID: 03:00.1 chip-ID: 1002:15de class-ID: 0403 
           Device-2: Advanced Micro Devices [AMD] Raven/Raven2/FireFlight/Renoir Audio Processor driver: N/A 
           alternate: snd_pci_acp3x, snd_rn_pci_acp3x bus-ID: 03:00.5 chip-ID: 1022:15e2 class-ID: 0480 
           Device-3: Advanced Micro Devices [AMD] Family 17h HD Audio vendor: ASUSTeK driver: snd_hda_intel v: kernel 
           bus-ID: 03:00.6 chip-ID: 1022:15e3 class-ID: 0403 
           Sound Server-1: ALSA v: k5.10.59-1-MANJARO running: yes 
           Sound Server-2: JACK v: 1.9.19 running: no 
           Sound Server-3: PulseAudio v: 15.0 running: yes 
           Sound Server-4: PipeWire v: 0.3.33 running: no 
Network:   Device-1: Intel Wireless 8265 / 8275 driver: iwlwifi v: kernel bus-ID: 01:00.0 chip-ID: 8086:24fd class-ID: 0280 
           IF: wlp1s0 state: up mac: <filter> 
Bluetooth: Device-1: Intel Bluetooth wireless interface type: USB driver: btusb v: 0.8 bus-ID: 1-4:2 chip-ID: 8087:0a2b 
           class-ID: e001 
           Report: rfkill ID: hci0 rfk-id: 3 state: up address: see --recommends 
Drives:    Local Storage: total: 476.94 GiB used: 43.07 GiB (9.0%) 
           SMART Message: Unable to run smartctl. Root privileges required. 
           ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: SK Hynix model: HFM512GDJTNG-8310A size: 476.94 GiB block-size: 
           physical: 512 B logical: 512 B speed: 15.8 Gb/s lanes: 2 type: SSD serial: <filter> rev: 80001C00 temp: 42.9 C 
           scheme: GPT 
Partition: ID-1: / raw-size: 50 GiB size: 48.97 GiB (97.93%) used: 21.56 GiB (44.0%) fs: ext4 dev: /dev/nvme0n1p2 
           maj-min: 259:2 
           ID-2: /boot/efi raw-size: 513 MiB size: 512 MiB (99.80%) used: 312 KiB (0.1%) fs: vfat dev: /dev/nvme0n1p1 
           maj-min: 259:1 
           ID-3: /home raw-size: 410.44 GiB size: 403 GiB (98.19%) used: 21.51 GiB (5.3%) fs: ext4 dev: /dev/nvme0n1p4 
           maj-min: 259:4 
Swap:      Alert: No swap data was found. 
Sensors:   System Temperatures: cpu: 60.6 C mobo: 60.0 C gpu: amdgpu temp: 60.0 C 
           Fan Speeds (RPM): cpu: 2800 
Info:      Processes: 256 Uptime: 11m wakeups: 464 Memory: 13.67 GiB used: 2.6 GiB (19.0%) Init: systemd v: 248 
           tool: systemctl Compilers: gcc: 11.1.0 Packages: 1410 pacman: 1403 lib: 401 flatpak: 0 snap: 7 Shell: Bash 
           v: 5.1.8 running-in: konsole inxi: 3.3.06

I noticed in my system settings for audio, the Audio Controller profile simply has “Off” with nothing else to chose for. To be honest I never checked it before if there was a profile set

2

Have you checked your pavucontroller?

3

Issue No audio after Pulseaudio v15 update:

Try clearing the databases in your home folder of any old settings by executing:

rm ~/.config/pulse/*.tdb ~/.config/pulse/cookie

Reboot afterwards.

1 Like
4

Check what?

5

https://discover.manjaro.org/applications/pavucontrol

6

PulseAudio Volume Control ( pavucontrol ) is not installed in KDE because KDE has it’s own Audio GUI controls
if an additional GUI is needed, a KDE user would probably prefer to install pavucontrol-qt rather than the GTK package

But OP comment about a PulseAudio profile suggests audio settings have already been checked

System data is showing 2nd of 3 audio devices is not loading available drivers

Device-2: Advanced Micro Devices [AMD] Raven/Raven2/FireFlight/Renoir Audio Processor driver: N/A 
alternate: snd_pci_acp3x, snd_rn_pci_acp3x bus-ID: 03:00.5 chip-ID: 1022:15e2 class-ID: 0480

This device is the AMD audio co-processor (acp) to support digital array microphones (cortana), similar to Intel Sound Open Firmware (sof)

I suggest you install kernel v5.13 and check if the audio driver is loaded for the ACP device

1 Like
7

This worked. Though I needed to do this a few times. The 3rd time worked!

1 Like
8

What you wrote made sense. However, clearing pulse audio database had sound working again. If there is further issues, I’ll try upgrading the kernel. Thanks anyway.

9

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