No blutooth adapters found

vip · 12 October 2020 03:20

Hi,
I recently installed manjaro kde on my HP Laptop 15-da1xxx. The bluetooth is not working. In settings it is saying that no bluetooth adapter have been found. After searching in the Internet, I found that my adapter is realtek rtl8723de, which is found to be a combined one for both bluetooth and wifi. The wifi is working properly. Please help me.

I am pasting the lshw result down.

-network
description: Wireless interface
product: RTL8723DE 802.11b/g/n PCIe Adapter
vendor: Realtek Semiconductor Co., Ltd.
physical id: 0
bus info: pci@0000:02:00.0
logical name: wlo1
version: 00
serial: dc:f5:05:d6:cf:d5
width: 64 bits
clock: 33MHz
capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless
configuration: broadcast=yes driver=rtw_8723de driverversion=5.8.11-1-MANJARO firmware=N/A ip=192.168.43.186 latency=0 link=yes multicast=yes wireless=IEEE 802.11
resources: irq:128 ioport:3000(size=256) memory:a1100000-a110ffff

Thank you.

Fabby · 12 October 2020 10:19

Welcome to Manjaro!

Please read this:

and post some more information so we can see what’s really going on. Now we know the symptom of the disease, but we need some more probing to know where the origin lies…

An inxi --admin --verbosity=7 --filter --no-host --width would be the minimum required information… (Personally Identifiable Information like serial numbers and MAC addresses will be filtered out by the above command)
For your Bluetooth issue, the output to rfkill list would be appreciated as well.

P.S. If you enter a bit more details in your profile, we can also see which Desktop Environment you’re using, which CPU/GPU you have, …

vip · 15 October 2020 06:54

Thanks for the reply. I am posting the necessary information.
I also like to say that I just switched to manjaro after using pop os for over a year. The bluetooth issue was there too. But in pop os even the wifi won’t work out of the box, need to set up it after installation. Here the wifi is working out of the box, so I am guessing the issue with bluetooth may also have fixed.

~ >>> inxi --full --verbosity=7 --filter --no-host                                                                                                                                                                                     [130]
System:    Kernel: 5.8.11-1-MANJARO x86_64 bits: 64 compiler: N/A Desktop: KDE Plasma 5.19.5 tk: Qt 5.15.1 wm: kwin_x11 
           dm: SDDM Distro: Manjaro Linux 
Machine:   Type: Laptop System: HP product: HP Laptop 15-da1xxx v: Type1ProductConfigId serial: <filter> Chassis: type: 10 
           serial: <filter> 
           Mobo: HP model: 8532 v: 70.29 serial: <filter> UEFI: Insyde v: F.18 date: 03/15/2019 
Battery:   ID-1: BAT1 charge: 25.3 Wh condition: 39.0/40.9 Wh (95%) volts: 11.5/11.3 model: Hewlett-Packard PABAS0241231 
           type: Li-ion serial: <filter> status: Discharging 
Memory:    RAM: total: 7.66 GiB used: 1.72 GiB (22.4%) 
           RAM Report: permissions: Unable to run dmidecode. Root privileges required. 
CPU:       Topology: Quad Core model: Intel Core i5-8265U bits: 64 type: MT MCP arch: Kaby Lake rev: C L2 cache: 6144 KiB 
           bogomips: 28808 
           Speed: 900 MHz min/max: 400/3900 MHz Core speeds (MHz): 1: 850 2: 846 3: 838 4: 870 5: 855 6: 825 7: 840 8: 845 
           Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat arch_capabilities arch_perfmon art avx avx2 bmi1 bmi2 
           bts clflush clflushopt cmov constant_tsc cpuid cpuid_fault cx16 cx8 de ds_cpl dtes64 dtherm dts epb ept ept_ad erms 
           est f16c flexpriority flush_l1d fma fpu fsgsbase fxsr ht hwp hwp_act_window hwp_epp hwp_notify ibpb ibrs 
           ibrs_enhanced ida intel_pt invpcid invpcid_single lahf_lm lm mca mce md_clear mmx monitor movbe mpx msr mtrr 
           nonstop_tsc nopl nx pae pat pbe pcid pclmulqdq pdcm pdpe1gb pebs pge pln pni popcnt pse pse36 pts rdrand rdseed 
           rdtscp rep_good sdbg sep smap smep ss ssbd sse sse2 sse4_1 sse4_2 ssse3 stibp syscall tm tm2 tpr_shadow tsc 
           tsc_adjust tsc_deadline_timer vme vmx vnmi vpid x2apic xgetbv1 xsave xsavec xsaveopt xsaves xtopology xtpr 
Graphics:  Device-1: Intel UHD Graphics 620 vendor: Hewlett-Packard driver: i915 v: kernel bus ID: 00:02.0 chip ID: 8086:3ea0 
           Device-2: Quanta HP TrueVision HD Camera type: USB driver: uvcvideo bus ID: 1-5:2 chip ID: 0408:5365 
           Display: x11 server: X.Org 1.20.9 compositor: kwin_x11 driver: intel unloaded: modesetting alternate: fbdev,vesa 
           resolution: 1920x1080~60Hz s-dpi: 96 
           OpenGL: renderer: Mesa Intel UHD Graphics 620 (WHL GT2) v: 4.6 Mesa 20.1.8 direct render: Yes 
Audio:     Device-1: Intel Cannon Point-LP High Definition Audio vendor: Hewlett-Packard driver: snd_hda_intel v: kernel 
           bus ID: 00:1f.3 chip ID: 8086:9dc8 
           Sound Server: ALSA v: k5.8.11-1-MANJARO 
Network:   Device-1: Realtek RTL8111/8168/8411 PCI Express Gigabit Ethernet vendor: Hewlett-Packard driver: r8169 v: kernel 
           port: 4000 bus ID: 01:00.0 chip ID: 10ec:8168 
           IF: eno1 state: down mac: <filter> 
           Device-2: Realtek RTL8723DE 802.11b/g/n PCIe Adapter vendor: Hewlett-Packard driver: rtw_8723de v: N/A port: 3000 
           bus ID: 02:00.0 chip ID: 10ec:d723 
           IF: wlo1 state: up mac: <filter> 
           IP v4: <filter> type: dynamic noprefixroute scope: global broadcast: <filter> 
           IP v6: <filter> type: noprefixroute scope: link 
           WAN IP: <filter> 
Drives:    Local Storage: total: 1.14 TiB used: 191.09 GiB (16.3%) 
           ID-1: /dev/sda vendor: Western Digital model: WD10SPZX-60Z10T0 size: 931.51 GiB speed: 6.0 Gb/s rotation: 5400 rpm 
           serial: <filter> rev: 1A04 scheme: GPT 
           ID-2: /dev/sdb vendor: Samsung model: MZNLN256HAJQ-000H1 size: 238.47 GiB speed: 6.0 Gb/s serial: <filter> 
           rev: 4H3Q scheme: GPT 
           Optical-1: /dev/sr0 vendor: hp model: DVDRW DA8AESH rev: XH6M dev-links: cdrom 
           Features: speed: 24 multisession: yes audio: yes dvd: yes rw: cd-r,cd-rw,dvd-r state: running 
RAID:      Hardware-1: Intel 82801 Mobile SATA Controller [RAID mode] driver: ahci v: 3.0 port: 5060 bus ID: 00:17.0 
           chip ID: 8086.282a rev: 30 
Partition: ID-1: / size: 49.25 GiB used: 12.58 GiB (25.5%) fs: ext4 dev: /dev/sdb5 label: N/A 
           uuid: e695fdb0-6e4d-4123-bd17-843dbf1bbca1 
           ID-2: /boot/efi size: 256.0 MiB used: 62.5 MiB (24.4%) fs: vfat dev: /dev/sdb1 label: SYSTEM uuid: 82F4-9B1E 
           ID-3: /home size: 113.17 GiB used: 21.35 GiB (18.9%) fs: ext4 dev: /dev/sdb6 label: N/A 
           uuid: 8292426b-c06c-47fa-a196-600b47acbea7 
           ID-4: /mnt/HDD1 size: 428.50 GiB used: 138.69 GiB (32.4%) fs: ntfs dev: /dev/sda1 label: N/A uuid: 6B8E88B71BD4327E 
           ID-5: /mnt/HDD2 size: 496.09 GiB used: 18.42 GiB (3.7%) fs: ntfs dev: /dev/sda2 label: N/A uuid: 7F92675F05401ACA 
Swap:      ID-1: swap-1 type: partition size: 6.92 GiB used: 0 KiB (0.0%) priority: -2 dev: /dev/sda3 label: N/A 
           uuid: e2515881-bdab-426d-8c2d-07aa3f9c2f50 
Unmounted: ID-1: /dev/sdb2 size: 16.0 MiB fs: <superuser/root required> label: N/A uuid: N/A 
           ID-2: /dev/sdb3 size: 71.47 GiB fs: ntfs label: Windows uuid: D86E73BA6E73904C 
           ID-3: /dev/sdb4 size: 980.0 MiB fs: ntfs label: Windows RE tools uuid: 2EA6A9C6A6A98F41 
USB:       Hub: 1-0:1 info: Full speed (or root) Hub ports: 12 rev: 2.0 speed: 480 Mb/s chip ID: 1d6b:0002 
           Device-1: 1-5:2 info: Quanta HP TrueVision HD Camera type: Video driver: uvcvideo interfaces: 2 rev: 2.0 
           speed: 480 Mb/s chip ID: 0408:5365 
           Hub: 2-0:1 info: Full speed (or root) Hub ports: 6 rev: 3.1 speed: 10 Gb/s chip ID: 1d6b:0003 
Sensors:   System Temperatures: cpu: 39.0 C mobo: 29.8 C 
           Fan Speeds (RPM): N/A 
Info:      Processes: 213 Uptime: 38m Init: systemd v: 246 Compilers: gcc: 10.2.0 clang: 10.0.1 Packages: 1160 pacman: 1155 
           flatpak: 5 Shell: Zsh v: 5.8 running in: konsole inxi: 3.1.05

~ >>> rfkill list                                                                                                                                                                                                                      [130]
0: phy0: Wireless LAN
        Soft blocked: no
        Hard blocked: no

Fabby · 15 October 2020 12:33

You seem to be having the same problem I had a while back: a hardware failure.

2 options:

Replace the WiFi / Bluetooth card with the exact same model (Which is what I ended up doing)
add a Bluetooth dongle and still replace the WiFi card when it breaks down completely in the (near?) future. (which is also what I did at first until the WiFi part crapped out too, so you might as well go with the above advice)

Note: If you’re not a DIY guy/gal, bring your machine in for servicing

vip · 26 October 2020 07:39

Ok, Thank you so much for the information.

Fabby · 26 October 2020 09:23

Did you bring in your machine for service or did you do it yourself?
And most important of all: did it help?