New laptop, fresh Manjaro install, no sound

A fresh Manjaro install on a new laptop, but no sound.
I have searched and tried things, but I have not solved this and I am cautious to try a lot of other things without exactly knowing what I’m doing.

The output of uname -r is:

5.11.6-1-MANJARO 
5.4.105-1-MANJARO

The output to lsmod | grep snd_hda_intel is:

snd_hda_intel          53248  4
snd_intel_nhlt         20480  2 snd_hda_intel,snd_sof_intel_hda_common
snd_hda_codec         159744  5 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec_realtek,snd_soc_hdac_hda
snd_hda_core          102400  9 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_ext_core,snd_hda_codec,snd_hda_codec_realtek,snd_sof_intel_hda_common,snd_soc_hdac_hda,snd_sof_intel_hda
snd_pcm               143360  8 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,snd_sof,snd_sof_intel_hda_common,snd_soc_core,snd_hda_core,snd_pcm_dmaengine
snd                   110592  18 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hwdep,snd_hda_intel,snd_hda_codec,snd_hda_codec_realtek,snd_timer,snd_compress,snd_soc_core,snd_pcm

The output of lspci -nnk | grep -A2 Audio is:

00:1f.3 Audio device [0403]: Intel Corporation Comet Lake PCH cAVS [8086:06c8]
	Subsystem: CLEVO/KAPOK Computer Device [1558:67e5]
	Kernel driver in use: snd_hda_intel

dmesg gives:

[   20.425426] snd_hda_intel 0000:00:1f.3: No response from codec, resetting bus: last cmd=0x20270d81
[   21.431804] snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to single_cmd mode: last cmd=0x202a0000


speaker
[    8.351695] snd_hda_codec_generic hdaudioC0D0:    speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[    8.351697] snd_hda_codec_generic hdaudioC0D0:    hp_outs=1 (0x14/0x0/0x0/0x0/0x0)
[    8.351698] snd_hda_codec_generic hdaudioC0D0:    mono: mono_out=0x0
[    8.351699] snd_hda_codec_generic hdaudioC0D0:    dig-out=0x1e/0x0
[    8.351699] snd_hda_codec_generic hdaudioC0D0:    inputs:
[    8.351701] snd_hda_codec_generic hdaudioC0D0:      Mic=0x18
[    8.351702] snd_hda_codec_generic hdaudioC0D0:      Internal Mic=0x12
[    8.361046] videodev: Linux video capture interface: v2.00
[    8.361924] snd_hda_codec_generic hdaudioC0D2: autoconfig for Generic: line_outs=0 (0x0/0x0/0x0/0x0/0x0) type:line
[    8.361925] snd_hda_codec_generic hdaudioC0D2:    speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[    8.361926] snd_hda_codec_generic hdaudioC0D2:    hp_outs=0 (0x0/0x0/0x0/0x0/0x0)
[    8.361927] snd_hda_codec_generic hdaudioC0D2:    mono: mono_out=0x0
[    8.361927] snd_hda_codec_generic hdaudioC0D2:    dig-out=0x3/0x0
[    8.361928] snd_hda_codec_generic hdaudioC0D2:    inputs:
[    8.363464] input: HDA Intel PCH Mic as /devices/pci0000:00/0000:00:1f.3/sound/card0/input18
[    8.471943] input: HDA Intel PCH Headphone as /devices/pci0000:00/0000:00:1f.3/sound/card0/input19
[    8.471986] input: HDA Intel PCH HDMI as /devices/pci0000:00/0000:00:1f.3/sound/card0/input20

the output of amixer -c 0 is:

Simple mixer control 'Master',0
  Capabilities: pvolume pvolume-joined pswitch pswitch-joined
  Playback channels: Mono
  Limits: Playback 0 - 87
  Mono: Playback 75 [86%] [-9.00dB] [on]
Simple mixer control 'Headphone',0
  Capabilities: pvolume pswitch
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 87
  Mono:
  Front Left: Playback 0 [0%] [-65.25dB] [off]
  Front Right: Playback 0 [0%] [-65.25dB] [off]
Simple mixer control 'Speaker',0
  Capabilities: pvolume pswitch
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 87
  Mono:
  Front Left: Playback 87 [100%] [0.00dB] [on]
  Front Right: Playback 87 [100%] [0.00dB] [on]
Simple mixer control 'PCM',0
  Capabilities: pvolume
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 255
  Mono:
  Front Left: Playback 255 [100%] [0.00dB]
  Front Right: Playback 255 [100%] [0.00dB]
Simple mixer control 'Mic',0
  Capabilities: pvolume pswitch
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 31
  Mono:
  Front Left: Playback 0 [0%] [-34.50dB] [off]
  Front Right: Playback 0 [0%] [-34.50dB] [off]
Simple mixer control 'Mic Boost',0
  Capabilities: volume
  Playback channels: Front Left - Front Right
  Capture channels: Front Left - Front Right
  Limits: 0 - 3
  Front Left: 0 [0%] [0.00dB]
  Front Right: 0 [0%] [0.00dB]
Simple mixer control 'IEC958',0
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [off]
Simple mixer control 'IEC958 Default PCM',0
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'IEC958',1
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'IEC958',2
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'IEC958',3
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'IEC958',4
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'IEC958',16
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'Beep',0
  Capabilities: pvolume pswitch
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 31
  Mono:
  Front Left: Playback 0 [0%] [-34.50dB] [off]
  Front Right: Playback 0 [0%] [-34.50dB] [off]
Simple mixer control 'Capture',0
  Capabilities: cvolume cswitch
  Capture channels: Front Left - Front Right
  Limits: Capture 0 - 63
  Front Left: Capture 0 [0%] [-17.25dB] [off]
  Front Right: Capture 0 [0%] [-17.25dB] [off]
Simple mixer control 'Auto-Mute Mode',0
  Capabilities: enum
  Items: 'Disabled' 'Enabled'
  Item0: 'Disabled'
Simple mixer control 'Internal Mic Boost',0
  Capabilities: volume
  Playback channels: Front Left - Front Right
  Capture channels: Front Left - Front Right
  Limits: 0 - 3
  Front Left: 0 [0%] [0.00dB]
  Front Right: 0 [0%] [0.00dB]
Simple mixer control 'Loopback Mixing',0
  Capabilities: enum
  Items: 'Disabled' 'Enabled'
  Item0: 'Disabled'

-----------------------------------------------------------------------------------------------------------

After searching on the Arch forum among others, this is what I tried, but without success:

  • changed this in etc/modprobe.d/alsa-base.conf
    • options snd-hda-intel model=generic (did not help)
    • options snd-hda-intel model=clevo (did not help)

The sof-firmware and alsa-ucm-conf packages already were installed with Manjaro.

Solved!
Unexpectedly the issue is resolved already by following the steps here (sorry I can’t post a link here apparantly)
The solution was on a website about Manjaro, Clevo Laptop and no sound.

Put the following configuration in /etc/modprobe.d/alsa-base.conf.

options snd-hda-intel model=clevo-p950 probe_mask=1

I was not sure what model my Clevo is, but this line made the sound working.

I consider Oleksandr Halushk my friend now :slight_smile:

Maybe someone else can use this question plus solution in the future.

:+1: Thank you for sharing! :+1:

  1. Please read this:
    [HowTo] post screenshots and links
    and then edit your answer so someone else with the same problem can follow step-by-step instructions.

  2. As I’m an editor here on this site and have fixed your post a bit. However, in the future I might not see your post so review my edits by pushing the orange pencil above the post I just fixed. :wink:

:+1:

1 Like

Thanks for the advice and edits Fabby. :+1:
I will follow the instructions next time.

If you can post system information to show which Clevo laptop you are using

inxi -Faz

It will help other users with similar hardware to find this discussion

2 Likes

You’re welcome and I agree with @nikgnomic post:

inxi --admin --verbosity=7 --filter --no-host --width
pacmd list

in your this post by clicking the pencil below your solution.

The output of inxi -Faz is

Machine:
  Type: Laptop System: Notebook product: PCx0Dx v: N/A serial: <filter> 
  Chassis: type: 10 serial: <filter> 
  Mobo: Notebook model: PCx0Dx serial: <filter> UEFI: INSYDE v: 1.07.04N 
  date: 07/17/2020

@Fabby I can’t edit my previous post, maybe because you edited it?

No, it’s because you took longer than 48 hours to edit it…

Please provide the output to both these commands and I’ll edit it in for you:

:+1:

I’m sorry. The output of those commands is too much to be relevant i.m.o.

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