Difficult to ascertain without any system info. Please provide the output of inxi -zv8.
As a new or infrequent forum user, you are encouraged to take some time to familiarise yourself with Forum requirements; in particular, the many ways to use the forum to your benefit:
The Update Announcements contain a Known Issues and Solutions section and should generally be checked before posting a request for support.
Output of the following command formatted according to forum requirements (see links above) is often useful (and this or similar will usually be asked for in Support threads):
inxi -zv8
Regards.