Help performing administrative actions, password problem

After the update, my password for my user completely stopped working-- in the gui and terminal. No change was made, can’t update any packages via pacman because of this. What gives?

My DE is KDE Plasma 5.26.5, which I am running on the Framework laptop.

your regular user or the root password?

also what process did you use to update?

Someone else mentioned something similar in another recent post.

Background info needed for both this and that.

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Please be more verbose and explain what you tried to do.

Are you able to login into your user account:

  1. Via the GUI.
  2. Via the console CTRL+ALT+F2

If you are able todo the above, it is not an issue with your user accounts password…

Hi, I would love to be more verbose about my issue, but running this command as sudo isn’t feasible as it requires my password in order to run it as it uses sudo.

That being said, here’s the output if I run the command as my normal user:

System:
  Kernel: 5.15.94-1-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 12.2.1
    parameters: BOOT_IMAGE=/boot/vmlinuz-5.15-x86_64
    root=UUID=a48ce6a4-e93c-4281-bd96-5ba0f3e7d50a rw quiet
    cryptdevice=UUID=b126dae2-8deb-400e-b9ae-dd4e9d3511f3:luks-b126dae2-8deb-400e-b9ae-dd4e9d3511f3
    root=/dev/mapper/luks-b126dae2-8deb-400e-b9ae-dd4e9d3511f3
    udev.log_priority=3
  Desktop: KDE Plasma v: 5.26.5 tk: Qt v: 5.15.8 wm: kwin_x11 vt: 1 dm: SDDM
    Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Laptop System: Framework product: Laptop v: AB
    serial: <superuser required>
  Mobo: Framework model: FRANBMCP0B v: AB serial: <superuser required>
    UEFI: INSYDE v: 03.10 date: 07/19/2022
Battery:
  ID-1: BAT1 charge: 9.0 Wh (18.9%) condition: 47.6/55.0 Wh (86.5%) volts: 16.2
    min: 15.4 model: NVT Framewo type: Li-ion serial: <filter> status: charging
    cycles: 234
Memory:
  RAM: total: 31.14 GiB used: 3.22 GiB (10.3%)
  RAM Report: permissions: Unable to run dmidecode. Root privileges required.
CPU:
  Info: model: 11th Gen Intel Core i7-1165G7 bits: 64 type: MT MCP
    arch: Tiger Lake gen: core 11 level: v4 note: check built: 2020
    process: Intel 10nm family: 6 model-id: 0x8C (140) stepping: 1
    microcode: 0xA6
  Topology: cpus: 1x cores: 4 tpc: 2 threads: 8 smt: enabled cache:
    L1: 320 KiB desc: d-4x48 KiB; i-4x32 KiB L2: 5 MiB desc: 4x1.2 MiB L3: 12 MiB
    desc: 1x12 MiB
  Speed (MHz): avg: 2248 high: 2573 min/max: 400/4700 scaling:
    driver: intel_pstate governor: performance cores: 1: 2385 2: 2367 3: 2573
    4: 2416 5: 2089 6: 1910 7: 1759 8: 2491 bogomips: 44864
  Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat
    arch_capabilities arch_perfmon art avx avx2 avx512_bitalg avx512_vbmi2
    avx512_vnni avx512_vp2intersect avx512_vpopcntdq avx512bw avx512cd
    avx512dq avx512f avx512ifma avx512vbmi avx512vl bmi1 bmi2 bts cat_l2
    cdp_l2 clflush clflushopt clwb cmov constant_tsc cpuid cpuid_fault cx16
    cx8 de ds_cpl dtes64 dtherm dts epb ept ept_ad erms est f16c flexpriority
    flush_l1d fma fpu fsgsbase fsrm fxsr gfni ht hwp hwp_act_window hwp_epp
    hwp_notify hwp_pkg_req ibpb ibrs ibrs_enhanced ida intel_pt invpcid
    invpcid_single lahf_lm lm mca mce md_clear mmx monitor movbe movdir64b
    movdiri msr mtrr nonstop_tsc nopl nx ospke pae pat pbe pcid pclmulqdq pdcm
    pdpe1gb pebs pge pku pln pni popcnt pse pse36 pts rdpid rdrand rdseed
    rdt_a rdtscp rep_good sdbg sep sha_ni smap smep split_lock_detect ss ssbd
    sse sse2 sse4_1 sse4_2 ssse3 stibp syscall tm tm2 tpr_shadow tsc
    tsc_adjust tsc_deadline_timer tsc_known_freq umip vaes vme vmx vnmi
    vpclmulqdq vpid x2apic xgetbv1 xsave xsavec xsaveopt xsaves xtopology xtpr
  Vulnerabilities:
  Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: mmio_stale_data status: Not affected
  Type: retbleed status: Not affected
  Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via
    prctl and seccomp
  Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer
    sanitization
  Type: spectre_v2 status: Vulnerable: eIBRS with unprivileged eBPF
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: Intel TigerLake-LP GT2 [Iris Xe Graphics] driver: i915 v: kernel
    arch: Gen-12.1 process: Intel 10nm built: 2020-21 ports: active: eDP-1
    empty: DP-1, DP-2, DP-3, DP-4 bus-ID: 00:02.0 chip-ID: 8086:9a49
    class-ID: 0300
  Display: x11 server: X.Org v: 21.1.7 compositor: kwin_x11 driver: X:
    loaded: modesetting alternate: fbdev,vesa dri: iris gpu: i915 display-ID: :0
    screens: 1
  Screen-1: 0 s-res: 2256x1504 s-dpi: 96 s-size: 596x397mm (23.46x15.63")
    s-diag: 716mm (28.19")
  Monitor-1: eDP-1 model: BOE Display 0x095f built: 2019 res: 2256x1504
    hz: 60 dpi: 201 gamma: 1.2 size: 285x190mm (11.22x7.48") diag: 343mm (13.5")
    ratio: 3:2 modes: 2256x1504
  API: OpenGL v: 4.6 Mesa 22.3.5 renderer: Mesa Intel Xe Graphics (TGL GT2)
    direct-render: Yes
Audio:
  Device-1: Intel Tiger Lake-LP Smart Sound Audio driver: snd_hda_intel
    v: kernel alternate: snd_sof_pci_intel_tgl bus-ID: 00:1f.3 chip-ID: 8086:a0c8
    class-ID: 0403
  Sound API: ALSA v: k5.15.94-1-MANJARO running: yes
  Sound Server-1: JACK v: 1.9.22 running: no
  Sound Server-2: PulseAudio v: 16.1 running: yes
  Sound Server-3: PipeWire v: 0.3.65 running: yes
Network:
  Device-1: Intel Wi-Fi 6 AX210/AX211/AX411 160MHz driver: iwlwifi v: kernel
    pcie: gen: 2 speed: 5 GT/s lanes: 1 bus-ID: aa:00.0 chip-ID: 8086:2725
    class-ID: 0280
  IF: wlp170s0 state: up mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
    broadcast: <filter>
  IP v6: <filter> type: noprefixroute scope: link
  WAN IP: <filter>
Bluetooth:
  Device-1: Intel AX210 Bluetooth type: USB driver: btusb v: 0.8 bus-ID: 3-10:4
    chip-ID: 8087:0032 class-ID: e001
  Report: rfkill ID: hci0 rfk-id: 0 state: up address: see --recommends
Logical:
  Message: No logical block device data found.
  Device-1: luks-b126dae2-8deb-400e-b9ae-dd4e9d3511f3 maj-min: 254:0
    type: LUKS dm: dm-0 size: 931.21 GiB
  Components:
  p-1: nvme0n1p2 maj-min: 259:2 size: 931.22 GiB
RAID:
  Message: No RAID data found.
Drives:
  Local Storage: total: 931.51 GiB used: 331 GiB (35.5%)
  SMART Message: Unable to run smartctl. Root privileges required.
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Western Digital
    model: WDS100T3X0C-00SJG0 size: 931.51 GiB block-size: physical: 512 B
    logical: 512 B speed: 31.6 Gb/s lanes: 4 type: SSD serial: <filter>
    rev: 111130WD temp: 41.9 C scheme: GPT
  Message: No optical or floppy data found.
Partition:
  ID-1: / raw-size: 931.21 GiB size: 915.52 GiB (98.32%) used: 331 GiB (36.2%)
    fs: ext4 dev: /dev/dm-0 maj-min: 254:0
    mapped: luks-b126dae2-8deb-400e-b9ae-dd4e9d3511f3 label: N/A
    uuid: a48ce6a4-e93c-4281-bd96-5ba0f3e7d50a
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
    used: 620 KiB (0.2%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
    label: NO_LABEL uuid: 4A23-B99A
Swap:
  Alert: No swap data was found.
Unmounted:
  Message: No unmounted partitions found.
USB:
  Hub-1: 1-0:1 info: Hi-speed hub with single TT ports: 1 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Hub-2: 2-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
  Hub-3: 3-0:1 info: Hi-speed hub with single TT ports: 12 rev: 2.0
    speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 3-3:2 info: Framework HDMI Expansion Card type: Billboard,HID
    driver: hid-generic,usbhid interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 100mA
    chip-ID: 32ac:0002 class-ID: 0300 serial: <filter>
  Device-2: 3-9:3 info: Shenzhen Goodix USB2.0 MISC type: <vendor specific>
    driver: N/A interfaces: 1 rev: 2.0 speed: 12 Mb/s power: 100mA
    chip-ID: 27c6:609c class-ID: ef00 serial: <filter>
  Device-3: 3-10:4 info: Intel AX210 Bluetooth type: Bluetooth driver: btusb
    interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 8087:0032
    class-ID: e001
  Hub-4: 4-0:1 info: Super-speed hub ports: 4 rev: 3.1 speed: 10 Gb/s
    chip-ID: 1d6b:0003 class-ID: 0900
Sensors:
  System Temperatures: cpu: 46.0 C mobo: N/A
  Fan Speeds (RPM): N/A
Info:
  Processes: 256 Uptime: 11m wakeups: 2089 Init: systemd v: 252
  default: graphical tool: systemctl Compilers: gcc: 12.2.1 clang: 15.0.7
  Packages: pm: pacman pkgs: 1727 libs: 441 tools: pamac,yay pm: flatpak
  pkgs: 0 Shell: Zsh v: 5.9 default: Bash v: 5.1.16 running-in: konsole
  inxi: 3.3.25

Logging in works, but actions performed within the system that require the user password cannot be executed.

I ran pacman -Syyu and tried the updates tab within the KDE discover store. Neither work as they both require my user password.

Because you are able to login using your password, i am changing the topic title…


Can you provide output of:

sudo -l

Plus to see what is going wrong you should open, in a separate terminal, the following command prior/before trying to perform your action that needs your password:

journalctl --follow

check whether your user account is a member of the wheel group:

groups

it should be

See the linked post (the sixth) in the other thread.

1 Like

How to boot from USB into live Manjaro (for repair):

When you use chroot then, you can alter the root-password of your installed system.

The OP has problems using his user password for administrative actions, it has nothing todo with the password on the root account.
(The root account should not have any password by default or be able tobe loged into…)

A house must have at least 2 doors. For the safety of the resident.

If it doesn’t, you may have to use the window to get out.

:rofl:

An intruder can’t sneak into an house without an open Window :crazy_face:

There already is an emergency door by default, to enter for the resident :wink:

Thanks for the help-- as the machine I am using is my primary device, I had to give up and timeshift back to an earlier point in time, which solved my issue. It sucks that this happened, but it’s great that I have the option to revert. Thanks for all the help.

A work-around without the knowledge what caused it, and thus how to prevent it, will not do you any good.
It’s just a matter of time for it to repeat again if you don’t know the reason…
:vulcan_salute:

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