My pc freezed right now

#1

Hi guys!
I was using Firefox (just 4 tabs I think) and my pc freezed for one or two minutes. I pushed the power button and after some seconds I was to the login screen and after login everything is normal again.
I would like to know what just happened. Is there a way?

#2

Inxi and logfiles could helpful :wink:

#3

Ok!

inxi -Fxxxz
System:
  Host: greg-pc Kernel: 4.19.36-1-MANJARO x86_64 bits: 64 compiler: gcc 
  v: 8.3.0 Desktop: Xfce 4.13.3git-UNKNOWN tk: Gtk 3.24.7 info: xfce4-panel 
  wm: Compiz 0.9.13.1 dm: LightDM 1.28.0 Distro: Manjaro Linux 
Machine:
  Type: Laptop System: PackardBell product: ENLJ65 v: V2.13 serial: <filter> 
  Mobo: PackardBell model: ENLJ65 v: V2.13 serial: <filter> 
  BIOS: PackardBell v: 2.13 date: 08/27/2010 
Battery:
  ID-1: BAT0 charge: 8.3 Wh condition: 8.3/48.6 Wh (17%) volts: 12.2/10.8 
  model: PANASONIC AS07B51 type: Li-ion serial: <filter> status: Full 
  Device-1: hid-20:18:07:09:17:08-battery model: Bluetooth Keyboard 
  serial: N/A charge: N/A status: N/A 
CPU:
  Topology: Dual Core model: Pentium T4400 bits: 64 type: MCP arch: Penryn 
  rev: A L2 cache: 1024 KiB 
  flags: lm nx pae sse sse2 sse3 ssse3 bogomips: 8782 
  Speed: 1197 MHz min/max: 1200/2200 MHz Core speeds (MHz): 1: 1203 2: 1221 
Graphics:
  Device-1: NVIDIA GT218M [GeForce G210M] vendor: Acer Incorporated ALI 
  driver: nvidia v: 340.107 bus ID: 01:00.0 chip ID: 10de:0a74 
  Display: x11 server: X.Org 1.20.4 driver: nvidia compositor: compiz 
  v: 0.9.13.1 resolution: 1600x900~60Hz 
  OpenGL: renderer: GeForce G210M/PCIe/SSE2 v: 3.3.0 NVIDIA 340.107 
  direct render: Yes 
Audio:
  Device-1: Intel 82801I HD Audio vendor: Acer Incorporated ALI 
  driver: snd_hda_intel v: kernel bus ID: 00:1b.0 chip ID: 8086:293e 
  Device-2: NVIDIA High Definition Audio vendor: Acer Incorporated ALI 
  driver: snd_hda_intel v: kernel bus ID: 01:00.1 chip ID: 10de:0be3 
  Sound Server: ALSA v: k4.19.36-1-MANJARO 
Network:
  Device-1: Qualcomm Atheros AR928X Wireless Network Adapter vendor: Lite-On 
  driver: ath9k v: kernel port: 4000 bus ID: 04:00.0 chip ID: 168c:002a 
  IF: wlp4s0 state: up mac: <filter> 
  Device-2: Broadcom and subsidiaries NetLink BCM5784M Gigabit Ethernet PCIe 
  vendor: Acer Incorporated ALI driver: tg3 v: 3.137 port: 4000 
  bus ID: 05:00.0 chip ID: 14e4:1698 
  IF: enp5s0 state: down mac: <filter> 
Drives:
  Local Storage: total: 298.09 GiB used: 27.10 GiB (9.1%) 
  ID-1: /dev/sda vendor: Toshiba model: MK3265GSX size: 298.09 GiB 
  speed: 3.0 Gb/s rotation: 5400 rpm serial: <filter> rev: 2J scheme: MBR 
Partition:
  ID-1: / size: 143.87 GiB used: 27.10 GiB (18.8%) fs: ext4 dev: /dev/sda3 
  ID-2: swap-1 size: 3.73 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/sda1 
Sensors:
  System Temperatures: cpu: 71.0 C mobo: N/A gpu: nvidia temp: 68 C 
  Fan Speeds (RPM): N/A 
Info:
  Processes: 156 Uptime: 11h 10m Memory: 3.85 GiB used: 1.72 GiB (44.6%) 
  Init: systemd v: 242 Compilers: gcc: 8.3.0 Shell: bash v: 5.0.3 
  running in: xfce4-terminal inxi: 3.0.33

dmesg results( it was too long so I just copy/paste what looked "suspicious" for me but not sure)

[29062.923423] NVRM: GPU at PCI:0000:01:00: GPU-a90c8d29-cacb-ac11-e594-fe3bee079a87
[29062.923429] NVRM: Xid (PCI:0000:01:00): 26, Ch 00000003 M 0000021c D 00000001 intr 00400000
[29065.779687] [UFW BLOCK] IN=wlp4s0 OUT= MAC=01:00:5e:00:00:fb:80:c5:f2:00:64:fd:08:00 SRC=192.168.0.22 DST=224.0.0.251 LEN=32 TOS=0x00 PREC=0x00 TTL=1 ID=16774 PROTO=2 
[29069.051971] NVRM: Xid (PCI:0000:01:00): 13, Graphics Exception: ChID 0003, Class 00008597, Offset 00000f10, Data 44610000
[29075.138309] NVRM: Xid (PCI:0000:01:00): 13, Graphics Exception: ChID 0003, Class 00008597, Offset 00000f10, Data 44610000
[29081.388615] NVRM: Xid (PCI:0000:01:00): 13, Graphics Exception: ChID 0003, Class 00008597, Offset 00000f10, Data 44610000
[29087.458958] NVRM: Xid (PCI:0000:01:00): 13, Graphics Exception: ChID 0003, Class 00008597, Offset 00000f10, Data 44610000
[29093.889892] NVRM: Xid (PCI:0000:01:00): 13, Graphics Exception: ChID 0003, Class 00008597, Offset 00000f10, Data 44610000
[29099.954393] NVRM: Xid (PCI:0000:01:00): 13, Graphics Exception: ChID 0003, Class 00008597, Offset 00000f10, Data 44610000
[29106.427095] NVRM: Xid (PCI:0000:01:00): 13, Graphics Exception: ChID 0003, Class 00008597, Offset 00000f10, Data 44610000
[29112.516154] NVRM: Xid (PCI:0000:01:00): 13, Graphics Exception: ChID 0003, Class 00008597, Offset 00000f10, Data 44610000
[29116.391764] hid-generic 0005:046D:B008.000E: unknown main item tag 0x0
[29116.391861] input: Bluetooth Laser Travel Mouse Mouse as /devices/pci0000:00/0000:00:1d.0/usb5/5-2/5-2:1.0/bluetooth/hci0/hci0:43/0005:046D:B008.000E/input/input32
[29116.392624] hid-generic 0005:046D:B008.000E: input,hidraw0: BLUETOOTH HID v3.14 Mouse [Bluetooth Laser Travel Mouse] on 00:0d:18:11:bc:fb
[29118.704026] NVRM: Xid (PCI:0000:01:00): 13, Graphics Exception: ChID 0003, Class 00008597, Offset 00000f10, Data 44610000
[29145.071584] NVRM: Xid (PCI:0000:01:00): 13, Graphics Exception: ChID 0003, Class 00008597, Offset 00000f10, Data 44610000
[29151.182838] NVRM: Xid (PCI:0000:01:00): 13, Graphics Exception: ChID 0003, Class 00008597, Offset 00000f10, Data 44610000
[29157.284162] NVRM: Xid (PCI:0000:01:00): 13, Graphics Exception: ChID 0003, Class 00008597, Offset 00000f10, Data 44610000
[29163.376438] NVRM: Xid (PCI:0000:01:00): 13, Graphics Exception: ChID 0003, Class 00008597, Offset 00000f10, Data 44610000
[29169.517383] NVRM: Xid (PCI:0000:01:00): 13, Graphics Exception: ChID 0003, Class 00008597, Offset 00000f10, Data 44610000
[29185.184168] [UFW BLOCK] IN=wlp4s0 OUT= MAC=01:00:5e:00:00:01:48:00:33:cb:d3:2d:08:00 SRC=192.168.0.1 DST=224.0.0.1 LEN=32 TOS=0x00 PREC=0xC0 TTL=1 ID=0 PROTO=2 
[29185.185141] [UFW BLOCK] IN=wlp4s0 OUT= MAC=01:00:5e:00:00:01:48:00:33:cb:d3:2d:08:00 SRC=192.168.0.1 DST=224.0.0.1 LEN=36 TOS=0x00 PREC=0xC0 TTL=1 ID=0 PROTO=2 
[29193.786267] [UFW BLOCK] IN=wlp4s0 OUT= MAC=01:00:5e:00:00:fb:80:c5:f2:00:64:fd:08:00 SRC=192.168.0.22 DST=224.0.0.251 LEN=32 TOS=0x00 PREC=0x00 TTL=1 ID=16775 PROTO=2 
[29204.271336] NVRM: Xid (PCI:0000:01:00): 13, Graphics Exception: ChID 0003, Class 00008597, Offset 00000f10, Data 44610000
[29221.325965] NVRM: Xid (PCI:0000:01:00): 6, PE0001 
[29221.372389] audit: type=1701 audit(1557863698.421:118): auid=4294967295 uid=0 gid=0 ses=4294967295 pid=692 comm="Xorg" exe="/usr/lib/Xorg" sig=11 res=1
[29221.460945] audit: type=1130 audit(1557863698.511:119): pid=1 uid=0 auid=4294967295 ses=4294967295 msg='unit=systemd-coredump@0-8044-0 comm="systemd" exe="/usr/lib/systemd/systemd" hostname=? addr=? terminal=? res=success'
$ journalctl
-- Logs begin at Sat 2019-04-06 21:33:19 CEST, end at Tue 2019-05-14 22:25:54 C>
avr 06 21:33:19 greg-pc kernel: microcode: microcode updated early to revision >
avr 06 21:33:19 greg-pc kernel: Linux version 4.19.28-1-MANJARO (builduser@deve>
avr 06 21:33:19 greg-pc kernel: Command line: BOOT_IMAGE=/boot/vmlinuz-4.19-x86>
avr 06 21:33:19 greg-pc kernel: KERNEL supported cpus:
avr 06 21:33:19 greg-pc kernel:   Intel GenuineIntel
avr 06 21:33:19 greg-pc kernel:   AMD AuthenticAMD
avr 06 21:33:19 greg-pc kernel:   Centaur CentaurHauls
avr 06 21:33:19 greg-pc kernel: x86/fpu: Supporting XSAVE feature 0x001: 'x87 f>
avr 06 21:33:19 greg-pc kernel: x86/fpu: Supporting XSAVE feature 0x002: 'SSE r>
avr 06 21:33:19 greg-pc kernel: x86/fpu: Enabled xstate features 0x3, context s>
avr 06 21:33:19 greg-pc kernel: BIOS-provided physical RAM map:
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x0000000000000000-0x0000000000>
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x000000000009e000-0x0000000000>
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000000e0000-0x0000000000>
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x0000000000100000-0x00000000bf>
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000bfd6f000-0x00000000bf>
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000bfdbf000-0x00000000bf>
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000bfe82000-0x00000000bf>
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000bfebf000-0x00000000bf>
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000bfeea000-0x00000000bf>
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000bfeff000-0x00000000bf>
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000bff00000-0x00000000bf>
lines 1-23...skipping...
-- Logs begin at Sat 2019-04-06 21:33:19 CEST, end at Tue 2019-05-14 22:25:54 CEST. --
avr 06 21:33:19 greg-pc kernel: microcode: microcode updated early to revision 0xa0b, date = 2010-09-28
avr 06 21:33:19 greg-pc kernel: Linux version 4.19.28-1-MANJARO (builduser@development) (gcc version 8.2.1 20181127 (GCC)) #1 SMP PREEMPT Sun Mar 10 08:32:42>
avr 06 21:33:19 greg-pc kernel: Command line: BOOT_IMAGE=/boot/vmlinuz-4.19-x86_64 root=UUID=82dbe1b1-199c-4434-8000-b0bf47fde377 rw quiet
avr 06 21:33:19 greg-pc kernel: KERNEL supported cpus:
avr 06 21:33:19 greg-pc kernel:   Intel GenuineIntel
avr 06 21:33:19 greg-pc kernel:   AMD AuthenticAMD
avr 06 21:33:19 greg-pc kernel:   Centaur CentaurHauls
avr 06 21:33:19 greg-pc kernel: x86/fpu: Supporting XSAVE feature 0x001: 'x87 floating point registers'
avr 06 21:33:19 greg-pc kernel: x86/fpu: Supporting XSAVE feature 0x002: 'SSE registers'
avr 06 21:33:19 greg-pc kernel: x86/fpu: Enabled xstate features 0x3, context size is 576 bytes, using 'standard' format.
avr 06 21:33:19 greg-pc kernel: BIOS-provided physical RAM map:
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x0000000000000000-0x000000000009dfff] usable
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x000000000009e000-0x000000000009ffff] reserved
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000000e0000-0x00000000000fffff] reserved
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x0000000000100000-0x00000000bfd6efff] usable
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000bfd6f000-0x00000000bfdbefff] reserved
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000bfdbf000-0x00000000bfe81fff] usable
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000bfe82000-0x00000000bfebefff] ACPI NVS
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000bfebf000-0x00000000bfee9fff] usable
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000bfeea000-0x00000000bfefefff] ACPI data
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000bfeff000-0x00000000bfefffff] usable
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000bff00000-0x00000000bfffffff] reserved
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000f8000000-0x00000000fbffffff] reserved
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000fec00000-0x00000000fec00fff] reserved
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000fed10000-0x00000000fed13fff] reserved
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000fed18000-0x00000000fed19fff] reserved
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000fed1c000-0x00000000fed1ffff] reserved
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000fee00000-0x00000000fee00fff] reserved
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x00000000fff00000-0x00000000ffffffff] reserved
avr 06 21:33:19 greg-pc kernel: BIOS-e820: [mem 0x0000000100000000-0x000000013fffffff] usable
avr 06 21:33:19 greg-pc kernel: NX (Execute Disable) protection: active
avr 06 21:33:19 greg-pc kernel: SMBIOS 2.4 present.
avr 06 21:33:19 greg-pc kernel: DMI: PackardBell ENLJ65/ENLJ65, BIOS V2.13 08/27/2010
avr 06 21:33:19 greg-pc kernel: tsc: Fast TSC calibration using PIT
avr 06 21:33:19 greg-pc kernel: tsc: Detected 2194.553 MHz processor
avr 06 21:33:19 greg-pc kernel: e820: update [mem 0x00000000-0x00000fff] usable ==> reserved
avr 06 21:33:19 greg-pc kernel: e820: remove [mem 0x000a0000-0x000fffff] usable
avr 06 21:33:19 greg-pc kernel: last_pfn = 0x140000 max_arch_pfn = 0x400000000
avr 06 21:33:19 greg-pc kernel: MTRR default type: uncachable
avr 06 21:33:19 greg-pc kernel: MTRR fixed ranges enabled:
lines 1-41
#4

I'm just a noob but I think it probably a nvidia drive error.

NVRM: Xid (PCI:0000:01:00): 13, Graphics Exception: ChID 0003, Class 00008597, Offset 00000f10, Data 44610000

edit: after some researches I found this:
https://bbs.archlinux.org/viewtopic.php?id=234686
The problem may be caused by a overheating (not really a surprise)

#5

you can add on boot kernel
intel_idle_max_cstate=1
processor_max_cstate=1
idle=nomwait

#6

Also, your battery is probably broken; a broken battery can create seemingly random issues.

#7

I experienced something similar recently - wasn't able to click anything in Plasma desktop, until I somehow killed FF. Happened only once for me though - after latest update to firefox.

#8

What do these lines change? And is it possible to add these lines after boot? The keyboard of my laptop doesn't work well and I use a bluetooth keyboard that only work after boot is complete. :confused:

Indeed my batterie is dead so it may explain it... and I think my fans are not working correctly because my laptop can be really hot sometimes (I don't think I will be able to dissemble my pc to clean it correctly).

For my case, after everything came back to normal, FF was killed too. Maybe it's related to the latest update? It may be intesting to look is there are similar cases. (I use xfce4 btw)

#9

Sounds like ya had something hang up there for your dm/de(?) to crash, do you have enough ram for your setup? Believe it or not modern web browsers can love resources more than a fat kid loves cake with no real obviously tasking content

Like stated above ya better off starting with spilling the usual suspects that every help thread make you cough up. Did you search for help on the forums using the looking glass? Also use your favorite search engine to lookup manjaro (hassle here) and that'll round up arch and other relevant information that was directed from links here kinda cutting out the grissle so to speak

1 Like
#10

I have 4GB ram. When I use Firefox, I'm usually under 2GB of ram usage (I have the habit to not open a lot of tabs at the same time). That's the information I have from htop.

What I usually do is searching on Google with relevant keywords + manjaro and/or linux, xfce... I already resolved some of my "problems" like that but to be honest, for this freeze, my first reflex was to directly post on the forum since I knew logs will be needed (and I wasn't sure about which logs could be needed).
I found on arch forum (I posted link above) someone with similar issue and it looks like it's was an overheating problem (it probably was) so I guess there isn't a lot of things that I can do about this.

(I precise English isn't my native language so I always try to guess the correct appellation when I encounter a problem :rofl: )

#11

To add to the grab bag of suggestions try some different kernels.

#12

also disable swap
or set swappiness to 5

#13

Please point out if I'm mistaken but are those logs you provided from April?

Lots can change from now and then

Unrelated but Perhaps you'll find use in trying pacui or another pacman helper/wrapper that includes a rollback feature to at a minimum help back trace where things did or began to go awry

#14

My swappiness is already set to 10 but I could try to lower it.
My pc didn't freeze since the last time so I think it was probably an overheating problem but I will stay alert and if this happens again I will try another kernel.

You're right! I didn't pay attention but the logs are from April. When I use journalctl that's the only thing I see. Weird.
I will check pacui.

Thanks for your answers guys. :slight_smile:

#15

Scroll down, or use journalctl -e.

#16

journalctl -e works, thanks

#17

You should also monitor your temperatures especially under heavy load, either with a widget or simply with watch -n3 sensors.

I don't know what the system load was when you took your inxi, but 71°C / 68°C are definitely too high for an idle system.

#18

(Just for info, watch will default to -n2.)

#19

That's what I usually have when simply using FF + something like terminal. I guess nothing can be done except replace my old laptop. :cry:

#20

Hmm... maybe there's too much dust trapped in the fan?
(My old and slow laptop hits around 60° when watching a 1080p in Youtube, with around 60% CPU load)