Move from Dell Precision 7740 to Precision 7750

Hello,

Due to issues with my Precision 7740 laptop Dell ended up replacing it with a new 7750 instead. I had finally gotten the laptop configured the way I wanted. Luckily most of the configuration was done on hard drives I had added. So I just pulled those out and put them in the new laptop. After some tweaking of the BIOS configuration and resetting the rEFInd boot manager the new laptop is booting into Manjaro and mostly working.

I ran the hardware configuration to replace the video drivers, but I’m not finding drivers for all the devices.

Problems I’ve noticed so far:

  • Screen Saver (Blank screen) doesn’t wake up. I didn’t check if another VT worked.
  • On shutdown the laptop doesn’t power off
  • Some USB sticks don’t work (Older ones) I have some USB 2.0 PNY 32GB that I just got in a 3 pack that none of them are recognized using the standard USB ports on the laptop, but the USB port on the front of the WD19DC docking station works for all sticks. The same thing happens in Windows.
  • I’m not able to mount the windows partition since it seems to be encrypted… Last laptop I had purchased the recovery install stick and had reloaded windows and had loaded Ubuntu on the same HD. This one they did not provide the installation or drivers USB sticks. And I have not reinstalled.
  • In the hardware manager there are numerous devices that don’t list drivers. I can provide the mhwd listing which was very long if necessary.

On my old HP Elitebook laptop I ran Gentoo, Arch, and Ubuntu, so I have some familiarity with Arch based distros. However I’m fairly new to the Manjaro distribution.

Thank you for any pointers on what additional tasks I should be doing to update the machine configuration.

The Dell Precision 7750 configuration looks like the following:

inxi --admin --verbosity=7 --filter --no-host
System:    Kernel: 5.9.16-1-MANJARO x86_64 bits: 64 compiler: gcc v: 10.2.0 
           parameters: rw root=zfs:AUTO systemd.unit=default.target  initrd=\initramfs-5.9-x86_64.img 
           Console: tty 0 DM: GDM 3.38.2.1, LightDM 1.30.0 Distro: Manjaro Linux 
Machine:   Type: Laptop System: Dell product: Precision 7750 v: N/A serial: <filter> Chassis: type: 10 serial: <filter> 
           Mobo: Dell model: 03KR29 v: A00 serial: <filter> UEFI: Dell v: 1.5.1 date: 11/25/2020 
Battery:   ID-1: BAT0 charge: 95.0 Wh condition: 95.0/95.0 Wh (100%) volts: 12.9/11.4 model: BYD DELL CR72X0C type: Li-poly 
           serial: <filter> status: Full 
           Device-1: hidpp_battery_0 model: Logitech K350 serial: <filter> charge: 70% (should be ignored) rechargeable: yes 
           status: Discharging 
           Device-2: hidpp_battery_1 model: Logitech M570 serial: <filter> charge: 95% rechargeable: yes status: Discharging 
           Device-3: hidpp_battery_2 model: Logitech MX Ergo Multi-Device Trackball serial: <filter> 
           charge: 55% (should be ignored) rechargeable: yes status: Discharging 
Memory:    RAM: total: 46.7 GiB used: 31.28 GiB (67.0%) 
           Array-1: capacity: 128 GiB slots: 4 EC: Single-bit ECC max module size: 32 GiB note: est. 
           Device-1: DIMM B size: 16 GiB speed: spec: 2667 MT/s actual: 2400 MT/s type: DDR4 detail: synchronous 
           bus width: 64 bits total: 72 bits manufacturer: 80AD000080AD part-no: HMA82GS7CJR8N-VK serial: <filter> 
           Device-2: DIMM A size: 8 GiB speed: spec: 2667 MT/s actual: 2400 MT/s type: DDR4 detail: synchronous 
           bus width: 64 bits total: 72 bits manufacturer: 80AD000080AD part-no: HMA81GS7DJR8N-VK serial: <filter> 
           Device-3: DIMM D size: 16 GiB speed: spec: 2667 MT/s actual: 2400 MT/s type: DDR4 detail: synchronous 
           bus width: 64 bits total: 72 bits manufacturer: 80AD000080AD part-no: HMA82GS7CJR8N-VK serial: <filter> 
           Device-4: DIMM C size: 8 GiB speed: spec: 2667 MT/s actual: 2400 MT/s type: DDR4 detail: synchronous 
           bus width: 64 bits total: 72 bits manufacturer: 80AD000080AD part-no: HMA81GS7DJR8N-VK serial: <filter> 
CPU:       Info: 8-Core model: Intel Xeon W-10885M socket: U3E1 bits: 64 type: MT MCP arch: Comet Lake family: 6 
           model-id: A5 (165) stepping: 2 microcode: C8 L1 cache: 512 KiB L2 cache: 16 MiB L3 cache: 15.6 MiB bogomips: 76816 
           Speed: 900 MHz min/max: 800/5300 MHz base/boost: 4400/5300 volts: 0.9 V ext-clock: 100 MHz Core speeds (MHz): 
           1: 900 2: 900 3: 900 4: 900 5: 900 6: 900 7: 900 8: 900 9: 900 10: 900 11: 900 12: 900 13: 900 14: 900 15: 900 
           16: 900 
           Flags: 3dnowprefetch abm acpi adx aes aperfmperf apic arat arch_capabilities arch_perfmon art avx avx2 bmi1 bmi2 
           bts clflush clflushopt cmov constant_tsc cpuid cpuid_fault cx16 cx8 de ds_cpl dtes64 dtherm dts epb ept ept_ad erms 
           est f16c flexpriority flush_l1d fma fpu fsgsbase fxsr ht hwp hwp_act_window hwp_epp hwp_notify ibpb ibrs 
           ibrs_enhanced ida intel_pt invpcid invpcid_single lahf_lm lm mca mce md_clear mmx monitor movbe mpx msr mtrr 
           nonstop_tsc nopl nx ospke pae pat pbe pcid pclmulqdq pdcm pdpe1gb pebs pge pku pln pni popcnt pse pse36 pts rdrand 
           rdseed rdtscp rep_good sdbg sep smap smep smx ss ssbd sse sse2 sse4_1 sse4_2 ssse3 stibp syscall tm tm2 tpr_shadow 
           tsc tsc_adjust tsc_deadline_timer vme vmx vnmi vpid x2apic xgetbv1 xsave xsavec xsaveopt xsaves xtopology xtpr 
           Vulnerabilities: Type: itlb_multihit status: KVM: VMX disabled 
           Type: l1tf status: Not affected 
           Type: mds status: Not affected 
           Type: meltdown status: Not affected 
           Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl and seccomp 
           Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization 
           Type: spectre_v2 mitigation: Enhanced IBRS, IBPB: conditional, RSB filling 
           Type: srbds status: Not affected 
           Type: tsx_async_abort status: Not affected 
Graphics:  Device-1: Intel vendor: Dell driver: i915 v: kernel bus ID: 00:02.0 chip ID: 8086:9bf6 
           Device-2: NVIDIA TU117GLM [Quadro T1000 Mobile] vendor: Dell driver: nvidia v: 455.45.01 
           alternate: nouveau,nvidia_drm bus ID: 01:00.0 chip ID: 10de:1fb9 
           Device-3: Realtek Integrated_Webcam_HD type: USB driver: uvcvideo bus ID: 1-11:6 chip ID: 0bda:5532 
           serial: <filter> 
           Display: server: X.org 1.20.10 compositor: gnome-shell driver: modesetting,nvidia unloaded: intel,nouveau 
           alternate: fbdev,nv,vesa tty: 148x39 
           Message: Advanced graphics data unavailable in console for root. 
Audio:     Device-1: Intel Comet Lake PCH cAVS vendor: Dell driver: snd_hda_intel v: kernel alternate: snd_soc_skl,snd_sof_pci 
           bus ID: 00:1f.3 chip ID: 8086:06c8 
           Device-2: Realtek USB Audio type: USB driver: snd-usb-audio bus ID: 1-5.3.4:8 chip ID: 0bda:402e serial: <filter> 
           Sound Server: ALSA v: k5.9.16-1-MANJARO 
Network:   Device-1: Intel Wireless-AC 9462/9560 driver: iwlwifi v: kernel port: 4000 bus ID: 00:14.3 chip ID: 8086:06f0 
           IF: wlo1 state: up mac: <filter> 
           IP v4: <filter> type: dynamic noprefixroute scope: global broadcast: <filter> 
           IP v4: <filter> type: secondary dynamic noprefixroute scope: global broadcast: <filter> 
           IP v6: <filter> type: noprefixroute scope: link 
           Device-2: Intel Ethernet I219-LM vendor: Dell driver: e1000e v: kernel port: efa0 bus ID: 00:1f.6 
           chip ID: 8086:0d4c 
           IF: eno2 state: down mac: <filter> 
           Device-3: Realtek RTL8153 Gigabit Ethernet Adapter type: USB driver: r8152 bus ID: 4-2.4:5 chip ID: 0bda:8153 
           serial: <filter> 
           IF: enp58s0u2u4 state: up speed: 100 Mbps duplex: full mac: <filter> 
           IP v4: <filter> type: dynamic noprefixroute scope: global broadcast: <filter> 
           IP v4: <filter> type: secondary dynamic noprefixroute scope: global broadcast: <filter> 
           IP v6: <filter> type: noprefixroute scope: link 
           WAN IP: <filter> 
RAID:      Device-1: mpool type: zfs status: ONLINE size: 1.81 TiB free: 1.46 TiB allocated: 361 GiB 
           Components: Online: N/A 
Drives:    Local Storage: total: raw: 5.97 TiB usable: 7.78 TiB used: 1.62 TiB (20.8%) 
           ID-1: /dev/nvme0n1 maj-min: 259:5 vendor: Samsung model: SSD 970 EVO Plus 2TB size: 1.82 TiB block size: 
           physical: 512 B logical: 512 B speed: 31.6 Gb/s lanes: 4 serial: <filter> rev: 2B2QEXM7 temp: 41.9 C 
           SMART: yes health: PASSED on: 50 hrs cycles: 135 read-units: 396,901 [203 GB] written-units: 2,387,346 [1.22 TB] 
           ID-2: /dev/nvme1n1 maj-min: 259:7 vendor: Micron model: 2300 NVMe 512GB size: 476.94 GiB block size: 
           physical: 512 B logical: 512 B speed: 31.6 Gb/s lanes: 4 serial: <filter> rev: 23000020 temp: 30.9 C 
           SMART: yes health: PASSED on: 8 hrs cycles: 155 read-units: 2,353,162 [1.20 TB] written-units: 2,725,595 [1.39 TB] 
           ID-3: /dev/nvme2n1 maj-min: 259:0 vendor: Addlink model: M.2 PCIE G3x4 NVMe size: 1.86 TiB block size: 
           physical: 512 B logical: 512 B speed: 31.6 Gb/s lanes: 4 serial: <filter> rev: ECFM13.1 temp: 26.9 C 
           SMART: yes health: PASSED on: 117d 16h cycles: 359 read-units: 23,559,748 [12.0 TB] 
           written-units: 33,229,499 [17.0 TB] 
           ID-4: /dev/sdb maj-min: 8:16 type: USB vendor: Seagate model: BUP Slim BK size: 1.82 TiB block size: 
           physical: 4096 B logical: 512 B serial: <filter> rev: 0302 
           SMART Message: A mandatory SMART command failed. Various possible causes. 
           Message: No Optical or Floppy data was found. 
Partition: ID-1: / raw size: N/A size: 1.43 TiB used: 23.78 GiB (1.6%) fs: zfs raid: mpool/ROOT/manjaro label: N/A uuid: N/A 
           ID-2: /boot raw size: 11 GiB size: 10.76 GiB (97.86%) used: 156.4 MiB (1.4%) fs: ext4 block size: 4096 B 
           dev: /dev/nvme2n1p3 maj-min: 259:3 label: N/A uuid: 99e87bfe-019d-4695-965c-b0dabdf36dc1 
           ID-3: /boot/efi raw size: 190 MiB size: 186 MiB (97.89%) used: 111 MiB (59.7%) fs: vfat block size: 512 B 
           dev: /dev/nvme1n1p1 maj-min: 259:8 label: ESP uuid: 4AD5-9813 
           ID-4: /boot/efi1 raw size: 1024 MiB size: 1022 MiB (99.80%) used: 111.8 MiB (10.9%) fs: vfat block size: 512 B 
           dev: /dev/nvme2n1p1 maj-min: 259:1 label: N/A uuid: E778-3CBF 
           ID-5: /home raw size: N/A size: 1.72 TiB used: 326.07 GiB (18.5%) fs: zfs raid: mpool/DATA/home label: N/A 
           uuid: N/A 
           ID-6: /mpool raw size: N/A size: 1.4 TiB used: 128 KiB (0.0%) fs: zfs raid: mpool label: N/A uuid: N/A 
           ID-7: /root raw size: N/A size: 1.4 TiB used: 177.1 MiB (0.0%) fs: zfs raid: mpool/DATA/home/root label: N/A 
           uuid: N/A 
           ID-8: /run/media/wsuetholz/Misc2TB raw size: 1.82 TiB size: 1.82 TiB (100.00%) used: 1.26 TiB (69.5%) fs: ntfs 
           block size: 4096 B dev: /dev/sdb1 maj-min: 8:17 label: Misc2TB uuid: A4E83FF7E83FC5F8 
           ID-9: /var/cache/pacman raw size: N/A size: 1.41 TiB used: 8.04 GiB (0.6%) fs: zfs 
           raid: mpool/ROOT/var/cache/pacman label: N/A uuid: N/A 
           ID-10: /var/lib/docker raw size: N/A size: 1.4 TiB used: 128 KiB (0.0%) fs: zfs raid: mpool/ROOT/var/lib/docker 
           label: N/A uuid: N/A 
           ID-11: /var/lib/libvirt raw size: N/A size: 1.4 TiB used: 128 KiB (0.0%) fs: zfs raid: mpool/ROOT/var/lib/libvirt 
           label: N/A uuid: N/A 
           ID-12: /var/lib/snapd raw size: N/A size: 1.41 TiB used: 2.98 GiB (0.2%) fs: zfs raid: mpool/ROOT/var/lib/snapd 
           label: N/A uuid: N/A 
Swap:      Kernel: swappiness: 10 (default 60) cache pressure: 50 (default 100) 
           ID-1: swap-1 type: partition size: 32 GiB used: 4.8 MiB (0.0%) priority: -2 dev: /dev/nvme2n1p2 maj-min: 259:2 
           label: N/A uuid: 7e6b48b2-6c2d-47d7-8bfa-6b887a899b97 
Unmounted: ID-1: /dev/dm-0 maj-min: 254:0 mapped: pve-swap size: 7.25 GiB fs: N/A label: N/A 
           uuid: f3ffffd8-5755-46ab-84fc-738e4efabb51 
           ID-2: /dev/dm-1 maj-min: 254:1 mapped: pve-root size: 14.5 GiB fs: N/A label: N/A 
           uuid: 7101428c-6f7d-489e-88b8-1b4ccac26ea2 
           ID-3: /dev/nvme1n1p2 maj-min: 259:9 size: 128 MiB fs: N/A label: N/A uuid: N/A 
           ID-4: /dev/nvme1n1p3 maj-min: 259:10 size: 474.31 GiB fs: bitlocker label: N/A uuid: N/A 
           ID-5: /dev/nvme1n1p4 maj-min: 259:11 size: 990 MiB fs: ntfs label: WINRETOOLS uuid: 44CACAE5CACAD27A 
           ID-6: /dev/nvme1n1p5 maj-min: 259:12 size: 1.34 GiB fs: ntfs label: DELLSUPPORT uuid: 3E6CB1656CB1189B 
USB:       Hub: 1-0:1 info: Full speed (or root) Hub ports: 16 rev: 2.0 speed: 480 Mb/s chip ID: 1d6b:0002 
           Device-1: 1-3:2 info: Logitech Unifying Receiver type: Keyboard,Mouse,HID driver: logitech-djreceiver,usbhid 
           interfaces: 3 rev: 2.0 speed: 12 Mb/s chip ID: 046d:c52b 
           Hub: 1-5:3 info: Realtek Dell dock ports: 5 rev: 2.1 speed: 480 Mb/s chip ID: 0bda:5487 
           Hub: 1-5.3:5 info: Realtek Dell dock ports: 6 rev: 2.1 speed: 480 Mb/s chip ID: 0bda:5413 
           Device-1: 1-5.3.4:8 info: Realtek USB Audio type: Audio driver: snd-usb-audio interfaces: 4 rev: 2.0 
           speed: 480 Mb/s chip ID: 0bda:402e serial: <filter> 
           Device-2: 1-5.3.5:10 info: Dell Dell dock type: HID driver: hid-generic,usbhid interfaces: 1 rev: 2.0 
           speed: 480 Mb/s chip ID: 413c:b06f 
           Device-3: 1-5.5:7 info: Dell Dell dock type: HID driver: hid-generic,usbhid interfaces: 1 rev: 2.0 speed: 480 Mb/s 
           chip ID: 413c:b06e 
           Device-4: 1-10:4 info: Broadcom 58200 type: Smart Card driver: N/A interfaces: 4 rev: 2.0 speed: 480 Mb/s 
           chip ID: 0a5c:5843 serial: <filter> 
           Device-5: 1-11:6 info: Realtek Integrated_Webcam_HD type: Video driver: uvcvideo interfaces: 4 rev: 2.0 
           speed: 480 Mb/s chip ID: 0bda:5532 serial: <filter> 
           Device-6: 1-14:9 info: Intel type: Bluetooth driver: btusb interfaces: 2 rev: 2.0 speed: 12 Mb/s chip ID: 8087:0026 
           Hub: 2-0:1 info: Full speed (or root) Hub ports: 10 rev: 3.1 speed: 10 Gb/s chip ID: 1d6b:0003 
           Device-1: 2-1:4 info: Seagate RSS LLC Backup Plus Portable Drive type: Mass Storage driver: uas interfaces: 1 
           rev: 3.0 speed: 5 Gb/s chip ID: 0bc2:ab24 serial: <filter> 
           Hub: 3-0:1 info: Full speed (or root) Hub ports: 2 rev: 2.0 speed: 480 Mb/s chip ID: 1d6b:0002 
           Hub: 4-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 speed: 10 Gb/s chip ID: 1d6b:0003 
           Hub: 4-2:2 info: Realtek Dell dock ports: 4 rev: 3.1 speed: 10 Gb/s chip ID: 0bda:0487 
           Hub: 4-2.3:3 info: Realtek Dell dock ports: 4 rev: 3.1 speed: 5 Gb/s chip ID: 0bda:0413 
           Device-1: 4-2.4:5 info: Realtek RTL8153 Gigabit Ethernet Adapter type: Network driver: r8152 interfaces: 1 rev: 3.0 
           speed: 5 Gb/s chip ID: 0bda:8153 serial: <filter> 
Sensors:   System Temperatures: cpu: 72.0 C mobo: N/A 
           Fan Speeds (RPM): cpu: 0 fan-2: 0 
Info:      Processes: 569 Uptime: 2h 13m wakeups: 429 Init: systemd v: 247 Compilers: gcc: 10.2.0 clang: 11.0.0 Packages: 2053 
           pacman: 2010 lib: 449 flatpak: 35 snap: 8 Shell: Bash v: 5.1.0 running in: tty 0 inxi: 3.2.01 

A couple of things;

I am curious as to why you are using rEFInd boot manager instead of just grub?

What Desktop Environment/Distro are you using

Are we to assume that you disabled “Secure boot” and are indeed booting into UEFI?

Hello,

I switch between desktop environments… I’m presently using Gnome but have KDE and Enlightenment installed.

My preferred is Enlightenment but I’ve been trying to get the multi-monitor support working for 5 total and have been using Gnome and KDE while troubleshooting that. I’ve found that I can pretty reliably get 3 working. Unfortunately this is one area where Windows does things better(easier) than Linux.

I presently have secure boot turned off in BIOS and I’m using UEFI with rEFInd as the default boot. I have in the past done the appropriate steps with the boot loader to be able to operate with secure boot on but in the interest of speed when I moved over to this laptop I just disabled secure boot. I’ll probably re-enable it eventually.

I have a 17" 4K monitor and found the text unreadable in grub so I searched for a graphical boot manager and felt that rEFInd was the most complete option available.

Thank you for your attention and reply!

Bill

Hi Bill, thanks for the clarification…

From what I can gather, and maybe one of the Manjaro team members can chime it, I am not as knowledgeable on hardware diagnostics, you could have an issue with ACPI not being enabled at boot. This is usually done by GRUB, you may want to see what parameters are being passed to the kernel by rEFId. Also, look into any APIC parameters, if they are being passed.

But, I would do this first…
Update your BIOS, from the info above, you have Bios version A00, if I remember correctly, that is the default bios version, there are some updates: https://www.dell.com/support/home/en-ai/product-support/product/precision-17-7750-laptop/drivers

After running the BIOS updates and since you have some extra USB’s, I would disconnect all peripherals and try some LIVE ISO’s and document what works and what does not. Dell usually has great Linux supported hardware, last week I tried my distro on my daughters new Latitude and it work flawlessly, with the only issue being the WI-Fi6 card driver not being installed by default.

Then work you way through the issues.
On Dell’s web page I posted, there are some Ubuntu Drivers for the dock and firmware updates.