Microphone doesn't work

Support
1

Two mics show up, but neither appears to hear anything when I test in the Settings. It also doesn’t work for Zoom.

inxi --admin --verbosity=7 --filter --width
System:
Kernel: 5.14.10-1-MANJARO x86_64 bits: 64 compiler: gcc v: 11.1.0
  parameters: BOOT_IMAGE=/@/boot/vmlinuz-5.13-x86_64
  root=UUID=c7ab94c3-0973-4ff5-969a-e338eb9dfd21 rw rootflags=subvol=@ quiet
  cryptdevice=UUID=c0bcc196-2a38-44c7-a613-788ecc3139c4:luks-c0bcc196-2a38-44c7-a613-788ecc3139c4
  root=/dev/mapper/luks-c0bcc196-2a38-44c7-a613-788ecc3139c4 splash apparmor=1
  security=apparmor
  resume=/dev/mapper/luks-066b312a-9d4e-4cea-a2d7-7a49ea25ca73
  udev.log_priority=3
  Desktop: GNOME 40.5 tk: GTK 3.24.30 wm: gnome-shell dm: GDM 40.1
  Distro: Manjaro Linux base: Arch Linux
Machine:
  Type: Laptop System: ASUSTeK product: ZenBook UX425UG_Q408UG v: 1.0
  serial: <filter>
  Mobo: ASUSTeK model: UX425UG v: 1.0 serial: <filter>
  UEFI: American Megatrends LLC. v: UX425UG.203 date: 02/05/2021
Battery:
  ID-1: BATT charge: 7.7 Wh (11.9%) condition: 64.6/63.1 Wh (102.3%)
  volts: 12.0 min: 12.0 model: ASUSTeK UX425 type: Li-ion serial: <filter>
  status: Discharging cycles: 1
Memory:
  RAM: total: 7.17 GiB used: 3.53 GiB (49.3%)
  RAM Report: permissions: Unable to run dmidecode. Root privileges required.
CPU:
  Info: 6-Core model: AMD Ryzen 5 5500U with Radeon Graphics bits: 64
  type: MT MCP arch: Zen 2 family: 17 (23) model-id: 68 (104) stepping: 1
  microcode: 8608103 cache: L2: 3 MiB bogomips: 50325
  Speed: 1397 MHz min/max: 1400/2100 MHz boost: enabled Core speeds (MHz):
  1: 1397 2: 2517 3: 1396 4: 1397 5: 1459 6: 1398 7: 1397 8: 1398 9: 1397
  10: 1397 11: 1397 12: 1397
  Flags: 3dnowprefetch abm adx aes aperfmperf apic arat avic avx avx2 bmi1
  bmi2 bpext cat_l3 cdp_l3 clflush clflushopt clwb clzero cmov cmp_legacy
  constant_tsc cpb cpuid cqm cqm_llc cqm_mbm_local cqm_mbm_total cqm_occup_llc
  cr8_legacy cx16 cx8 de decodeassists extapic extd_apicid f16c flushbyasid
  fma fpu fsgsbase fxsr fxsr_opt ht hw_pstate ibpb ibrs ibs irperf lahf_lm
  lbrv lm mba mca mce misalignsse mmx mmxext monitor movbe msr mtrr mwaitx
  nonstop_tsc nopl npt nrip_save nx osvw overflow_recov pae pat pausefilter
  pclmulqdq pdpe1gb perfctr_core perfctr_llc perfctr_nb pfthreshold pge pni
  popcnt pse pse36 rdpid rdpru rdrand rdseed rdt_a rdtscp rep_good sep sha_ni
  skinit smap smca smep ssbd sse sse2 sse4_1 sse4_2 sse4a ssse3 stibp succor
  svm svm_lock syscall tce topoext tsc tsc_scale umip v_spec_ctrl
  v_vmsave_vmload vgif vmcb_clean vme vmmcall wbnoinvd wdt xgetbv1 xsave
  xsavec xsaveerptr xsaveopt xsaves
  Vulnerabilities: Type: itlb_multihit status: Not affected
  Type: l1tf status: Not affected
  Type: mds status: Not affected
  Type: meltdown status: Not affected
  Type: spec_store_bypass
  mitigation: Speculative Store Bypass disabled via prctl and seccomp
  Type: spectre_v1
  mitigation: usercopy/swapgs barriers and __user pointer sanitization
  Type: spectre_v2 mitigation: Full AMD retpoline, IBPB: conditional, IBRS_FW,
  STIBP: conditional, RSB filling
  Type: srbds status: Not affected
  Type: tsx_async_abort status: Not affected
Graphics:
  Device-1: NVIDIA TU117M [GeForce MX450] vendor: ASUSTeK driver: nvidia
  v: 470.63.01 alternate: nouveau,nvidia_drm bus-ID: 03:00.0
  chip-ID: 10de:1f9c class-ID: 0302
  Device-2: AMD Lucienne vendor: ASUSTeK driver: amdgpu v: kernel
  bus-ID: 05:00.0 chip-ID: 1002:164c class-ID: 0300
  Device-3: IMC Networks USB2.0 HD UVC WebCam type: USB driver: uvcvideo
  bus-ID: 1-3:2 chip-ID: 13d3:56eb class-ID: fe01 serial: <filter>
  Display: x11 server: X.org 1.20.13 compositor: gnome-shell driver:
  loaded: amdgpu,ati,nvidia unloaded: modesetting,nouveau
  alternate: fbdev,nv,vesa resolution: <missing: xdpyinfo>
  OpenGL: renderer: AMD RENOIR (DRM 3.41.0 5.13.19-2-MANJARO LLVM 12.0.1)
  v: 4.6 Mesa 21.2.3 direct render: Yes
Audio:
  Device-1: AMD vendor: ASUSTeK driver: snd_hda_intel v: kernel
  bus-ID: 05:00.1 chip-ID: 1002:1637 class-ID: 0403
  Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor vendor: ASUSTeK
  driver: snd_rn_pci_acp3x v: kernel alternate: snd_pci_acp3x bus-ID: 05:00.5
  chip-ID: 1022:15e2 class-ID: 0480
  Device-3: AMD Family 17h HD Audio vendor: ASUSTeK driver: snd_hda_intel
  v: kernel bus-ID: 05:00.6 chip-ID: 1022:15e3 class-ID: 0403
  Sound Server-1: ALSA v: k5.13.19-2-MANJARO running: yes
  Sound Server-2: JACK v: 1.9.19 running: no
  Sound Server-3: PulseAudio v: 15.0 running: yes
  Sound Server-4: PipeWire v: 0.3.38 running: yes
Network:
  Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel bus-ID: 01:00.0
  chip-ID: 8086:2723 class-ID: 0280
  IF: wlp1s0 state: up mac: <filter>
  IP v4: <filter> type: dynamic noprefixroute scope: global
  broadcast: <filter>
  IP v6: <filter> type: dynamic noprefixroute scope: global
  IP v6: <filter> type: noprefixroute scope: link
  IF-ID-1: ipv6leakintrf0 state: unknown speed: N/A duplex: N/A mac: <filter>
  IP v6: <filter> type: noprefixroute scope: global
  IP v6: <filter> type: noprefixroute scope: link
  IF-ID-2: proton0 state: unknown speed: 10 Mbps duplex: full mac: N/A
  IP v4: <filter> type: noprefixroute scope: global broadcast: <filter>
  IP v6: <filter> virtual: stable-privacy scope: link
  IF-ID-3: pvpnksintrf0 state: unknown speed: N/A duplex: N/A mac: <filter>
  IP v4: <filter> type: noprefixroute scope: global broadcast: <filter>
  IP v6: <filter> type: noprefixroute scope: global
  IP v6: <filter> type: noprefixroute scope: link
  WAN IP: <filter>
Bluetooth:
  Device-1: Intel AX200 Bluetooth type: USB driver: btusb v: 0.8 bus-ID: 1-4:3
  chip-ID: 8087:0029 class-ID: e001
  Report: rfkill ID: hci0 rfk-id: 1 state: down bt-service: enabled,running
  rfk-block: hardware: no software: yes address: see --recommends
Logical:
  Message: No logical block device data found.
  Device-1: luks-c0bcc196-2a38-44c7-a613-788ecc3139c4 maj-min: 254:0
  type: LUKS dm: dm-0 size: 229.37 GiB
  Components:
  p-1: nvme0n1p2 maj-min: 259:2 size: 229.37 GiB
  Device-2: luks-066b312a-9d4e-4cea-a2d7-7a49ea25ca73 maj-min: 254:1
  type: LUKS dm: dm-1 size: 8.8 GiB
  Components:
  p-1: nvme0n1p3 maj-min: 259:3 size: 8.8 GiB
RAID:
  Message: No RAID data found.
Drives:
  Local Storage: total: 238.47 GiB used: 15.08 GiB (6.3%)
  SMART Message: Required tool smartctl not installed. Check --recommends
  ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Samsung model: MZVLQ256HAJD-00000
  size: 238.47 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s
  lanes: 4 type: SSD serial: <filter> rev: FXV7101Q temp: 28.9 C scheme: GPT
  Message: No optical or floppy data found.
Partition:
  ID-1: / raw-size: 229.37 GiB size: 229.37 GiB (100.00%)
  used: 15.08 GiB (6.6%) fs: btrfs dev: /dev/dm-0 maj-min: 254:0
  mapped: luks-c0bcc196-2a38-44c7-a613-788ecc3139c4 label: N/A
  uuid: c7ab94c3-0973-4ff5-969a-e338eb9dfd21
  ID-2: /boot/efi raw-size: 300 MiB size: 299.4 MiB (99.80%)
  used: 712 KiB (0.2%) fs: vfat dev: /dev/nvme0n1p1 maj-min: 259:1
  label: NO_LABEL uuid: 5FE9-2AC0
  ID-3: /home raw-size: 229.37 GiB size: 229.37 GiB (100.00%)
  used: 15.08 GiB (6.6%) fs: btrfs dev: /dev/dm-0 maj-min: 254:0
  mapped: luks-c0bcc196-2a38-44c7-a613-788ecc3139c4 label: N/A
  uuid: c7ab94c3-0973-4ff5-969a-e338eb9dfd21
  ID-4: /var/cache raw-size: 229.37 GiB size: 229.37 GiB (100.00%)
  used: 15.08 GiB (6.6%) fs: btrfs dev: /dev/dm-0 maj-min: 254:0
  mapped: luks-c0bcc196-2a38-44c7-a613-788ecc3139c4 label: N/A
  uuid: c7ab94c3-0973-4ff5-969a-e338eb9dfd21
  ID-5: /var/log raw-size: 229.37 GiB size: 229.37 GiB (100.00%)
  used: 15.08 GiB (6.6%) fs: btrfs dev: /dev/dm-0 maj-min: 254:0
  mapped: luks-c0bcc196-2a38-44c7-a613-788ecc3139c4 label: N/A
  uuid: c7ab94c3-0973-4ff5-969a-e338eb9dfd21
Swap:
  Kernel: swappiness: 60 (default) cache-pressure: 100 (default)
  ID-1: swap-1 type: partition size: 8.8 GiB used: 0 KiB (0.0%) priority: -2
  dev: /dev/dm-1 maj-min: 254:1
  mapped: luks-066b312a-9d4e-4cea-a2d7-7a49ea25ca73 label: swap
  uuid: 19bd7fa9-f89d-4b49-9e05-92c30cc599c8
Unmounted:
  Message: No unmounted partitions found.
USB:
  Hub-1: 1-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0
  speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Device-1: 1-3:2 info: IMC Networks USB2.0 HD UVC WebCam type: Video
  driver: uvcvideo interfaces: 5 rev: 2.0 speed: 480 Mb/s power: 500mA
  chip-ID: 13d3:56eb class-ID: fe01 serial: <filter>
  Device-2: 1-4:3 info: Intel AX200 Bluetooth type: Bluetooth driver: btusb
  interfaces: 2 rev: 2.0 speed: 12 Mb/s power: 100mA chip-ID: 8087:0029
  class-ID: e001
  Hub-2: 2-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 speed: 10 Gb/s
  chip-ID: 1d6b:0003 class-ID: 0900
  Hub-3: 3-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0
  speed: 480 Mb/s chip-ID: 1d6b:0002 class-ID: 0900
  Hub-4: 4-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 speed: 10 Gb/s
  chip-ID: 1d6b:0003 class-ID: 0900
Sensors:
  System Temperatures: cpu: 42.1 C mobo: 0.0 C gpu: amdgpu temp: 35.0 C
  Fan Speeds (RPM): N/A
Info:
  Processes: 403 Uptime: 18m wakeups: 1012 Init: systemd v: 249
  tool: systemctl Compilers: gcc: 11.1.0 Packages: 1201 pacman: 1182 lib: 302
  flatpak: 19 Shell: Zsh v: 5.8 running-in: gnome-terminal inxi: 3.3.08
2

Hi. A few thoughts, that might be zero use but here’s hoping…

How much have you messed around with your audio settings? Keep trying different combos.
Your kernel - do you have a back-up installed? If not, consider installing an LTS kernel like 5.10 or 5.4.
Lastly, is this a new install or has your mic suddenly stopped working, where it was fine before?

I hope you find a solution soon.

R :slight_smile:

3

I’m not sure what combos I would try. There are only two devices listed and neither works unless you mean something else. I don’t have a backup installed and I had to install that kernel to get suspend to work properly. It hasn’t worked since the relatively recent new install. Thank you.

4

Hi. Regarding audio setting combos to try, I don’t know if you use PulseAudio, ALSA and/or something else to control volume, sources, outputs & other settings. Sometimes my settings have glitched & it has taken a lot of messing around with the settings to get my headset working, for example. That might not be the solution to this issue but it should at least be excluded. All the best…

5

Take a look here:

https://wiki.archlinux.org/title/Advanced_Linux_Sound_Architecture

6

INone of that seemed to help unfortunately. The device is listed, volume is up, and unmuted. I tried a capture with arecord, but no playback.