Manjaro partition keeps freezing up

Hello all, I am running Manjaro KDE on an Asus f510uar laptop. It is a dual boot system with Windows 10. This issue just started happening the other day where Manjaro will just completely freeze. I have to hard reset the laptop and when I boot Manjaro back up, it will be ok for about 5 minutes then just freeze again. This does not happen when using my Windows partition. I have not made any changes to my system that would have caused this issue. My Manjaro is completely up to date and I just upgraded my BIOS as well. Any help would be greatly appreciated.

Care to share the output of

inxi -Fxzc0
1 Like
System:    Host: nick-pc Kernel: 4.19.62-1-MANJARO x86_64 bits: 64 compiler: gcc v: 9.1.0 
           Desktop: KDE Plasma 5.16.3 Distro: Manjaro Linux 
Machine:   Type: Laptop System: ASUSTeK product: X510UAR v: 1.0 serial: <filter> 
           Mobo: ASUSTeK model: X510UAR v: 1.0 serial: <filter> UEFI: American Megatrends 
           v: X510UAR.310 date: 04/19/2019 
Battery:   ID-1: BAT0 charge: 33.4 Wh condition: 33.4/42.1 Wh (79%) model: ASUSTeK ASUS Battery 
           status: Not charging 
CPU:       Topology: Quad Core model: Intel Core i5-8250U bits: 64 type: MT MCP arch: Kaby Lake 
           rev: A L2 cache: 6144 KiB 
           flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 28808 
           Speed: 2400 MHz min/max: 400/3400 MHz Core speeds (MHz): 1: 2400 2: 2400 3: 2402 
           4: 2400 5: 2400 6: 2401 7: 2400 8: 2400 
Graphics:  Device-1: Intel UHD Graphics 620 vendor: ASUSTeK driver: i915 v: kernel 
           bus ID: 00:02.0 
           Display: x11 server: X.Org 1.20.5 driver: intel unloaded: modesetting 
           resolution: 1920x1080~60Hz 
           OpenGL: renderer: Mesa DRI Intel UHD Graphics 620 (Kabylake GT2) v: 4.5 Mesa 19.1.3 
           direct render: Yes 
Audio:     Device-1: Intel Sunrise Point-LP HD Audio vendor: ASUSTeK driver: snd_hda_intel 
           v: kernel bus ID: 00:1f.3 
           Sound Server: ALSA v: k4.19.62-1-MANJARO 
Network:   Device-1: Intel Wireless 8265 / 8275 driver: iwlwifi v: kernel port: f040 
           bus ID: 02:00.0 
           IF: wlp2s0 state: up mac: <filter> 
Drives:    Local Storage: total: 223.58 GiB used: 37.84 GiB (16.9%) 
           ID-1: /dev/sda vendor: SanDisk model: SSD PLUS 240 GB size: 223.58 GiB 
Partition: ID-1: / size: 97.61 GiB used: 37.81 GiB (38.7%) fs: ext4 dev: /dev/sda5 
Sensors:   System Temperatures: cpu: 54.0 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Info:      Processes: 252 Uptime: 1m Memory: 7.68 GiB used: 2.25 GiB (29.4%) Init: systemd 
           Compilers: gcc: 9.1.0 Shell: bash v: 5.0.7 inxi: 3.0.35

Can you try going to system settings, kernel and installing the latest 5.2.4 kernel, restarting and see if the issue occurs again please

Just did this! Will keep you informed if it works or not.

Did not solve the problem unfortunately; still freezing up.

Can you try the same but with the LTS kernel 3.16.71? Install that kernel in system settings and then remove all newer ones and reboot.

Darn, now Manjaro won't boot up after doing this.

you should add
acpi_osi='Windows 2018'

in screen boot go to E - edit and add this option on boot kernel

I'm sorry what do you mean by this?

Can you please help me fix this? After following your instructions, Manjaro will now not boot at all and I no longer have a fallback kernel as you said to remove all other kernels.

You can go into TTY and install another kernel

What program was running when freeze happened?

I cannot get into TTY. It is just a black screen and it says manjaro in the bottom right corner.

I can't quite remember what was running when the initial freeze happened.

Have a look here:

I do not use Firefox however. Also, after following the other person's steps of installing the 4.16.71 kernel and uninstalling all others, I am no longer even able to boot up Manjaro at all unfortunately, so I can't provide you the output of that :frowning:

This version is unknown to me:

Latest stable is 4.19.66.

You could try to chroot into your system via live install from your installation media:

Then you could add a fresher kernel via:

$ manjaro-chroot -a {select the number of OS you intend to enter}
$ sudo mhwd-kernel -i linux52
$ exit

reboot, if this is successful

$ sudo pacman -Syu

reboot, again.

$ sudo update-grub

reboot again.

Whoops my bad, 3.16.71!

So I am able to enter chroot but I am having issues when trying the kernel command. I get an error saying failed to retrieve file or something similar.