I always do, usually after copying to external USB-device to make sure also this step worked without corruption.
I will check my BIOS to see if I can switch my SSD between RAID and AHCI mode on this laptop, I can remember that from my last Dell laptop but I don’t think I’ve seen it here on this Acer laptop.
Also I will check if there’s something called XMP. Will report back soon.
UPDATE: I’ve now tried to boot from a USB-thumbdrive where I directly dd’ed “HBCD_PE_x64.iso” to the device filie since I thought maybe Ventoy could be the problem: Sadly the exact same thing. It tells me it’s loading files for a few minutes and then it reboots. Same as the installed Windows. I’m currently writing “Win11_23H2_EnglishInternational_x64v2.iso” also directly to a 16GB bigger usb-thumbdrive and try if that maybe boots without Ventoy in between. I don’t get why so much stuff doesn’t work (any more?) on this laptop. I think I’ll have to contact the seller I’ve bought this machine not even a complete year ago and ask for repair / replacement…
Btw., I was unable to verify my download of “Win11_23H2_EnglishInternational_x64v2.iso” since the site where I got it: Download Windows 11 didn’t show any checksums I could compare it to. But since none of the other ISOs I’ve tried today where corrupted I have no reason to believe this one might have been.
Sadly no. Also nothing for configuring the SSD mode like RAID/AHCI.
The BIOS software seems to be called “InsydeH20”
The “advanced” tab shows 4 options all enabled that could be disabled:
I don’t know what to suggest that hasn’t already been mentioned. I tried finding some specifics on the mainboard but couldn’t get much past the “insert your support ID” or whatever the prompt was.
I’ll chime in again if I think of anything potentially useful.
Yes I did, sadly behaves the same as the 6.6. Kernel. I’m gonna retry that old manjaro live system if it maybe was a fluke or see which minor 6.1 kernel version it was using and see if that’s still available…
Though by now I strongly suspect a hardware defect. I tried the live system “linuxmint-21.3-cinnamon-64bit.iso” which runs a 5.15 kernel which fails to detect my ssd or my network card, but also displays the same cpu throttled to minimum problem.
I also tried to boot “MX-23.3_ahs_x64.iso” & “MX-23.3_KDE_x64.iso” and both failed to boot the same way as all the Windows media I tired - starting to load and after a few seconds to minute cause the laptop to reboot without any error messages or any hint of why.
Is there some way to install this older 6.1.30 kernel on a current Manjaro installation or are you guys certain the cause of my problem is something else besides the difference between 6.1.30 & 6.1.92?
Even if you could find the old kernel, it would get replaced when you do an upgrade unless you held it back, which is not recommended as it leaves the system in a “partial upgrade” state. This will likely lead to numerous issues down the line.
How about one of the earlier LTS kernels (5.X)? Worth a go, I suppose.
I did try 5.15, it doesn’t boot on Manjaro. The Linux Mint ISO came with 5.15 and had the same 400MHz problem. Also it did not detect my SSD nor my wifi card.
I’ve now downloaded the ISO from https://memtest.org/ and put it on my Ventoy. It boots fine and shows it’s well known test screen - but a few seconds later the laptop reboots without warning or error message.
This made me feel pretty confident that I have defective hardware. Unsure if all my problems are caused by that hardware defect, but since the reboot cause by the memtest86+ iso looks and sounds exactly the same as the one caused by Windows and tons of other ISOs I’ve tried to boot which strangely didn’t work I’m pretty sure those not booting is caused by the same hardware fault. I’m gonna try to make my seller or Acer repair or switch out my hardware before continuing to work on this laptop.
That’s the best bet if you can get them to do that. Failing this, #1 suspect would be one of the memory modules.
It’s worth taking it out and reseating it, in case it’s just been dislodged somehow and is making poor contact, or if by any chance you have another (suitable) DIMM module you could try that.
You’ve concatenated these observations very nicely, IMHO.
Also looking forward to seeing how the customer “support” pans out, and am also suitably impressed with @thomas85 (the OP’s) persistence with these issues.
It’s unfortunately not a common enough mindset: “We’ll get there somehow, dangit!”
Here, the memory is soldered to the motherboard. You can get the notebook with either 8 or 16GB of LPDDR5 RAM. As for the storage, there is one M.2 PCIe x4 slot, which works with Gen 4 SSDs.
Very unfortunate that it’s soldered. I have a similar unit; in my case the storage is also soldered (POS 32GB eMMC) and although there’s a position for a SATA header, it isn’t populated.
Not really directly related to my problems with Manjaro described above, but if anybody was interested in how the story ends:
After letting me wait for them to repair it for over a month, Acer support told me they can’t repair it and they instead want to refund me for my purchase…
I’ve now bought a new laptop: “Lenovo ThinkPad P16v G1”
Same CPU, but this time no soldered RAM. Also Lenovo I believe has a better reputation than Acer… I’m paying 1920€ for it, compared to 1520€ I’ve paid for the Acer Swift Go 16 last year, but the Lenovo also has a better display and better GPU, so I believe it’s a fair price.
This reminds me of an Acer monitor I once bought (many years ago) – the issue is irrelevant – Acer flatly refused to refund the purchace price.
Instead, they sent their local representative to ‘look at the problem’ and replace the monitor with a second-hand (and older) unit; which after 2-3 weeks exhibited the same issue.
This monitor was also replaced though the same process already described, and this (again) exhibited the same issue.
Third time lucky, maybe?
I wasn’t willing to gamble any further, and accepted the loss, while also instructing both the local representative (a sly, manipulative type) and Acer (in the form of a written letter to head office), to quite effectively suggest what they could do with their monitors.
Needless to say, I have not bought or recommended any Acer product since; such is my bitterness toward the company, that remains to this day.
